I was looking foward to the interview at Mr. Scott's until I went in for the interview. I don't know how they operate in the customer service side but as plain human beings they are very unpleasant and a little aggressive. I'm currently enrolling into college and I seen their indeed page, they were looking for part time workers and they offered flexible scheduling. They ridiculed me for applying for the job when I am going to go to school full time. They said they are looking for day shift workers. On the indeed job description it says : Day shift, night shift, weekends, and holidays. It also say flexible schedule. Eventually they told me I'm not a good fit. I understood it and asked for my application back ( I wrote my social security number on there). He then aggressively shred up the application and shoved it into my hand. I would give 0 stars not to their business but to their lack of respect and humanity. read more

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One of my dogs is still showing discomfort three days after being groomed. Within hours of picking my dog up, she wasn't herself. Then noticed the area at the base of her tail was inflamed. The nights were bad. In the wee hours of the morning my dog hovered around my pillow shaking with constant panting. Neither of us got much sleep. I don't know what the groomer did, but it wasn't good for my dog's usual happy personality. Also, failed to honor a simple request regarding her cut. May not go back. read more

Our golden absolutely loves to go here! She gets excited when we pull into the driveway and has to greet all of the folks behind the counter. We love it too! She looks terrific after each appointment ! We couldn't be more satisfied with the exceptional grooming work they do! You can tell they love their work! read more

Mr Scott's Dog Spa - Cassie after her time at Mr Scotts dog spa! - Pet Groomers Near Me - North Aurora, Illinois

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This place was an hour drive from Schaumburg - but gotta tell you, well worth it. These people actually care. Most groomers are in and out for a business buck. My Lab-doodle was matted. I explained that to them and explained we like the long hair but realize we were not doing the dog justice. The staff explained to us the difficulties that come with matted dogs and more care should be given at home and showed us how. This place was awesome. Owners stated give us three hours we will text you. Found a couple of cool bars they recommended and they texted me to come pick up dog. Picked up my guy, loved his new look and will follow the instructions they provided for care with his hair. I cannot tell you enough how much you've helped my dog and us as new owners. We look forward to seeing you in three months - great place, great people! read more

Mr Scott's Dog Spa - The before look! - Pet Groomers Near Me - North Aurora, Illinois

EXTREMELY RUDE AND NOT CUSTOMER SERVICE ORIENTED. We just moved to Aurora and used them once. They were not friendly but it was our first time and we let it go. For the second appointment we had a conflict with time. I called to see if we can bring our dog in 15 minutes earlier. THEY NEVER CALLED Back so we rescheduled our doctor appointment around Mr Scott's appointment. The existing appointment was today. When I went in they told me I didn't have one, never made one and unless I can show a card that shows one. I had left the card at home. I am now home and I do have the card and will post all over social media. WE WILL NEVER USE THEM. read more

We have been going here for our dogs to be groomed for at least 20 plus years . We moved to Elgin years ago and still continued to drive there . The care and love of dogs is very apparent and ourr dogs look amazing each and every time . There is no one better read more

I brought my two babies for their fist grooming with this groomer and they did a wonderful job! Usually takes a few groomings to get to know the dog, the owner to get things right, not here. They took their time with each dog asking questions about how I wanted them cut, getting to know them and make them comfortable.... highly recommend them! read more

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Mr Scott's Spa N. Aurora are tha BEST groomers. They are patient, professional, & give me the look I want, every time. Love them.

I had had a horrible experience here and will NEVER go back! They told me 4 hours for my three dogs to get groomed, I said oh perfect I have to grab my husband from the airport and we'll be back and available for pickup within 2 hours. They said okay perfect. 45 minutes later I get a call that my dogs are ready! I explain that I can be there in about 60-80 minutes as I was quoted 4 hours! They said that if I did not pickup my dogs ASAP I would be abandoning them! I literally was there within the hour of receiving the call and the wife went on to argue with me And give a horrible attitude! I explained that we have been customers for OVER 10 years and we were never treated so badly before. I paid, tipped them and explained that I would NEVER cone back if my life depended on it. They tried to give me a gift certificate for half of what I paid by leaving it on my door. No thanks! This was a couple years back and I have kept my word. I have never stepped foot back in this facility and recommend no one to go here! They truly do not care about pets! read more

Mr Scott was grooming my dog yes he was matted but he called me and screamed at me that matting was negligent and hung up on me. Went to go get the dog which was not ready and the wife comes to the car and verbally harasses us. I did not know why they were so upset from a matted dog. They called the police and then gave me my dog. I saw that he had an allergic reaction to a topical medicine and needed medical attention. That is what they should have said to us instead of harrassment. I believe someone may be unbalanced. NEVER going back. Should have listened to the reviews F read more

I brought my Pomeranian here for the first time and was very impressed. He was matted and needed a bath, haircut and nail trim badly. They got him in quickly and were very friendly. He was done in less than 2 hours and looks and smells great! The price was very reasonable too! I surely will be bring my dog back here again. :-) read more

Mr Scott's Dog Spa is the ONLY place I will ever take our dog to be groomed. They are the KINDEST most gentle people and they love our dog as much as we do. We rescued our dog when she was 6 years old from a local shelter, when we got her she was timid, and so overgrown she couldn't see. A neighbor of ours recommended Mr Scott's to us as a groomer and the difference was unbelievable, it's been two years now of us taking Bella for grooming every 4-6 weeks and they know us by name they remember Bella's birthday and my husband and I's wedding anniversary! Bella has come a long way in the two years we've had her, even though she is still shy Mr Scott's is now one of her favorite places to be, she sprints up the ramp every single time and always has the biggest smile when I pick her up. read more

Mr Scott's Dog Spa - Pet Groomers Near Me - North Aurora, Illinois

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We have been taking our dogs here for over 10 years. Always pleased with the service and courteous staff.

We have taken multiple dogs to Mr. Scott's for nearly 20 years and have had nothing but great experiences. They go the extra yard and have always responded to our special requests. We have referred several friends and neighbors and they are all happy as well. Take your dogs there; they will look great. read more

Mr Scott's Dog Spa - Pet Groomers Near Me - North Aurora, Illinois

I love Mr Scott's Dog Spa!! I have been taking our dogs to Mr Scott's over 10 years. I am always pleased with how the dogs look. No complaints. They treat the dogs like they were their own. I always feel good leaving dogs there. Their in good hands!! I just picked my dog and she looks beautiful and her trim is perfect!! She smells great and her coat is so soft and shiny. I will only take dogs to Mr Scott's. I never have trouble trying to make appointments ever! They always accommodate me. The staff is very friendly. Very clean. I never feel like I am being rushed in and out. They listen to my requests every time! Great pricing! Good customer service. I am a very satisfied customer!!! Thank you!!!!!!! Mr Scott's read more

Everyone should take their dogs here simply because they care. Hershey, my Grandmother's dog, tends to suffer from extreme anxiety when getting a haircut. It's not a pleasant experience for him, but at Mr. Scott's they make it easier for him to handle. When your dog gets a haircut at Mr. Scott's they don't just get a haircut. They get love, attention and care, making them feel right at home. One time Hershey had an episode and Mr. Scott even took him aside had a talk and then walked him outside so he could take a breather. They know dogs and they know hair. read more

I've brought my dog here twice. They've done a great job both times. My dog has collie and terrier mix. She has a soft under coat with topcoat that grows kind of long and wavy. She was given a "puppy cut" 2nd time around. It's basically a trim with the clippers. I've had problems at another place where she's been nicked with clippers in several areas . Not at mr scotts. Also have had problems where groomers want to cut her the breed they think she might be . They place your dog in a crate while waiting to be groomed or picked up Everything is in full view, all doors are open in reception area to waiting room with crates, the wash room etc My dog is still soft and smells beautiful days later. Thanks Mr. Scott read more

I brought one of my babies here last month. My Chanel was a little matted. This young lady name Brittany greeted me in this fine and very clean establishment. Brittany looked and examined my puppy on what kind of haircut is needed for Chanel. Brittany said she needs to give her a puppy cut, shave but still with hair. I was nervous in seeing the result when I pick up Chanel. I am so happy about the results. My Chanel looks expensive and well pampered by this fabulous young lady. Shout out to BRITTANY!!! So yesterday I brought my other baby name Junior....and sure enough Junior's haircut was also fantastic. Brittany being for her young age, is a fabulous hairstylist of my four legged babies. We will definitely bring back all of our babies to her to get groomed and pampered. Thank you Mr. Scott for having BRITTANY an integral part of your SPA. hugs and kisses, One Super HAPPY CUSTOMER read more

LOVE this place! Both of my dogs (Cavalier King Charles Spaniels) were cut exactly as I requested. They actually did the best standard cut on my Bohdi that I have ever had done (and we have tried many groomers). My Bosli has a difficult coat and we buzzed him down....he is so darn cute right now! He knows it too, the way he prances around. Highly, highly recommend this amazing Dog Spa!!! read more

Fantastic groomers! Our Max has gone there for several years and we have ALWAYS been beyond happy! The building and grounds are kept neat, clean and really cute. They are efficient, professional and definitely have a way with my Max. I now live in Yorkville but Max still gets groomed at Mr. Scotts. I will not take him anywhere else. Thank you for treating and grooming Max so well!! I highly recommend Mr. Scotts!!! read more

Thank God for Mr. Scott's. My dogs were in dire need of a bath and cut because of Covid. I called and the wonderful gentleman in the phone scheduled me as soon as possible. When I got there they went over what I wanted and made sure that I understood. The dogs looked beautiful when I picked them up. The way they treat their customers is beyond anything I've experienced anywhere else. They take the time to listen to you and explain if something is not in the best interest of the dog. I had one that was kind of matted so they explained I needed to go a little shorter. I had no issue with that, he looked great! I will not go anywhere else from now on. I know my babies are well taken care of. Thank you so much!! read more

My dogs love Mr. Scott's and come away looking so spiffy with their cute haircuts and perky bandanas! I've been taking all three of my Japanese Chins to Scott for several years and have been totally happy with every aspect of the experience. When I tell the pups they are going to Mr. Scott's they start racing around and get all excited...that tells me they are treated great as well as given adorable cuts. How could any place be better? read more

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My 13 year old Bearded Collie and Papillon look beautiful when I have them groomed at Mr. Scott's. They are gentle with my elderly dogs and they look like they are ready for the Westminster Dog Show when I pick them up. I love the front porch as you enter the grooming area, it is decorated so cute, with dog statues and signs. Very clean and welcoming! read more

Well, unfortunately this was a first and last visit. I was excited to be able to get my dog in for a bath and nail trim so quickly, but I should have trusted my gut after reading the negative reviews, but I assumed that they were just sour grapes. Nope! The woman who checked us in was much more interested in the man who had come in just before me to pick up his dog and she was quite distracted while I was trying to give her instructions for mine. She said "Shampoo and conditioner and a nail trim, right?" I said "No conditioner. No extras." She said "It's not extra. We always do that." I said "No, I don't want conditioner. We just use a hypo shampoo, nothing scented, and no bandanna." She asked if I wanted a nail trim and I answered "Yes, and please be sure to get her dewclaws." I asked how long it would be and she said "It's usually 2 1/2 to 3 hours." I had arranged to go visit a friend, figuring I would have about an hour to visit. I received a phone call from the groomer less than 1 1/2 hours after I dropped my dog off and she said she'd be ready in five minutes. I told her I had an appointment in a few minutes and she sounded agitated and told me they couldn't hold her for more than an hour, which still would have been less than the full length of time that she told me it could take. I had to delay my appointment, of course, and was miffed and felt rushed because of this change of plans. When I arrived to pick her up, they brought her out wearing a bandanna, smelling like a perfume factory and with an unsatisfactory nail clip -- and the dewclaws had not been touched. Needless to say we won't be back. read more

Just moved to the area- brought our three dogs there Saturday- so happy! We have shaved our Great Pyrenees mix every summer for 6 years now and this is by far his best cut! Definitely our new grooming spot! read more

Fantastic groomer, truly cares about the quality of wok and your pet! Fairly priced & add a personal touch - a free bandana:) Rest assured, your pet is in good hands! read more

They've always taken good care of our GSD. Definitely a dog-friendly spa. :-)

Me Scott's is awesome and very accommodating. I have a 12 yr old Grand Pyrenees that is somehow clinging to life for the last year and half and yet Mr Scott's still grooms her, even though it's extremely difficult on there end. I have 50 yrs on this earth and as a dog owner that has lived in several states and countries, I feel exceptionally lucky to have Mr Scott's close to me. Great care at a great price! read more

Brought my dog Max here last week as a first time customer. Everyone was extremely nice and I felt very comfortable leaving my dog in their hands. Max's haircut turned out perfect! A lot was included in the grooming package as well which was great. I'm so happy I chose Mr. Scott's, I will definitely be returning again and again! read more

I would highly recommend Mr. Scott's Dog Spa. Not only do they do exceptional work, but they treat the animals with kindness and respect and are very supportive and helpful to the owners. My dog is a petite goldendoodle, and it's very easy for him to get matted up. The groomers always take great care of Atticus and have even helped me by giving me tips on how to take care of him in between groomings . They are priced well and they are most certainly worth it!! read more

Horrible!!!! Will never go there again. When came by to pick up our pets on a Monday morning, Owner Mr Scott was at the Pet Resort. He was very rude. He became violent when we refused to pay until we saw our pets. He hit a wall can cursed profused during the time we picked up our pets. He jerked on of our animals by the neck with the leash when bringing him out. read more

We had taken both of our dogs there for the last 8 years. On our last visit both dogs were afraid to go in. I was told that one of our dogs would need to be sedated if I was to bring her back. He said she was "alligator rolling in the tub". I've never in all the years we've had her see her do any such thing. I was surprised and Mr. Scott was quite rude about it. When I discussed this with my vet, she suggested I find a new groomer because the dogs obviously were traumatized. The vet is quite familiar with my dogs and couldn't believe either one would act as Mr. Scotts had described to me. I did take them to a new groomer and there were no problems. Do not take your pets here. read more

What more can I say. You get a good service for a fair and competitive price. You can tell the staff really care about you pet.

Great, great place. Our little furballs get perfect cuts, and you can tell the staff knows how to appropriately cut each breed. My dogs are happy going in and happy going home, and the staff is excited to see them each time. This place has good, old-fashioned customer service, and I love that! read more

Absolutely the best place to take you pets for grooming. My dog always comes out perfectly groomed like no other place has ever done. Everyone there is fantastic, you can see they really take pride and care into each pet that comes in. Why else would I drive over 20 miles to take my dog for grooming, because I expect the best and that's exactly what I get when I come here. read more

I have a 75lb pitbull, that has issues in dealing with new people, and can be very shy. Every time I have taken him to Mr. Scott's the staff is very nice to not only him, but very polite to me. He always comes back well groomed and happy. read more

They do a wonderful job. My cocker spaniel always come back perfectly groomed. We have used many different groomers over the years fir all our cockers and Mr Scott's is by far the best. read more

I rarely post reviews on Yelp but after reading the reviews for Mr. Scott's I must say I absolutely Love bringing my little Winnie here! Staff has always been great and NEVER rude! I will continue as long as my little man is around to bring him to Mr. Scott's and I recommend anyone and everyone to bring there dog here! read more

I have taken my dog to Mr. Scott's Dog Spa for about 7 years, and I highly recommend them. My dog loves going there, is always happy to get there, and they give him the best wash and trim! He has had several surgeries and other problems over the years, and they are always extra careful with his injuries and take extra care during those times. I can't imagine taking my dog anywhere else, I always recommend them to anyone looking for a great groomer. read more

I have been taking my dog to Mr. Scott's Dog Spa for over eight years. I tried other groomers but this place is the best. Everyone is very friendly and they are so good with all the dogs. They are very knowledgable and caring and my dog always looks great after her bath and haircut. They treat her as if she is their own. Prices are reasonable. Great place, very clean. I highly recommend Mr. Scott's Dog Spa! read more