Karla was very profesional over the phone when I was making an appointment very good customer…read moreservice she has you guys should give her a raise keep up the great work Karla!!

The first time my mom got her hearing aids with a different clinic that office used both of her…read moreinsurances so she could afford to get her hearing aids. This office has refused to use one of her insurances and as a result she still has not been able to get her hearing aids. If someone has coverage for hearing aids, everything should be done accordingly so the person can afford to get the necessary care that he or she needs.

That picture posted is not my Dr. Yolanda T. Grady MD who is located in Chino, CA…read moreand an excellent Doctor, PLease correct the picture!

I recently switched to Dr. Grady when my doctor retired, and she is wonderful! Such a kind, sweet,…read moreperson and she really listens. She takes her time with you and you don't feel rushed. The staff was also nice and efficient. I appreciate the member portal as well-an easy way to contact the office or look up your records/results. Very happy here.

The attention and care by my Dr. Is undeniably caring. From communication to delivering quality…read morecare, I feel he has been been excellent.

This has been the worst experience I've ever had with a medical clinic…read more The customer service is extremely poor and unprofessional. The front desk staff and management appear disorganized, and basic communication is severely lacking. I experienced confusion, delays, and a complete lack of accountability. Patients deserve respect and clear communication, especially when it comes to their health. Unfortunately, that standard was not met here. I would not recommend this clinic to others.

I've been seeing Dr. Narvasa for years now as my primary care physician. Dr. and her staff are the…read moremost nice and friendly people that I've ever met when it comes to healthcare staff. Anytime I have to call them on the phone or when I see them at the clinic, they always welcome me with a warm greeting and genuine concern for what I need. When I'm out of my prescriptions and need a refill, I call on the phone and speak with Maria. Most doctors would have you come in to see you just to get that extra fee, even if you've just seen them recently. But less than a minute on the phone and 5 minutes later, my refills have been requested and sent to the pharmacy. Thank you to Dr. Narvasa, Maria and her wonderful staff for making me feel like family when visiting the clinic and making a call to request for refills. I know I've called more than my fair share for requests. Not only do I feel like I'm getting the best care, but I see that the doctor always keeps up to date on the latest medicine as she goes to conventions and seminars. If there's a new medicine out there that would be better for me, she'll definitely let me know. If you're looking for a new PCP, make sure to visit Dr. Narvasa!

Dr. Narvasa is a pill pusher! Be aware! She is in the room for less than 5 mins and medication is…read morethe solution for everything. She doesn't make notations in the patient's chart about plans that both the patient and Dr discussed and agreed upon. Every time she sees you, it's like she is meeting you for the first time. Also, if you verbalize that you don't want to take the medication and you give her valid reasons, she scolds you and concluded by saying "well I'm going to put you on ...... anyways". Run, select another Doctor!!

Awful experience. Pomona location…read more Doctor was a new resident so she was trying to demean me to prove she knew what she was doing. She wasn't the doctor I had chosen so unfortunately I was stuck with her. She dismissed a picture of me almost in anaphylactic shock as "I suggest taking a Claritin." She dismissed how I described living in mold infested housing meant I had symptoms of fatigue, she misunderstood mycotoxins and said "no, if you had a fungal infection I wouldn't been able to tell. I work with those people in a hospital." The unbelievable student assistant/student doctor also laughed at me after asking me what I thought I was diagnosed as. The other doctor didn't even care that the girl asked me that, she was already out of the door and didn't care. I guarantee you she brought the student doctor as an example of "here's a patient who's symptoms aren't real, let's look at her as an example of what happens to people who make up symptoms." Because of this now I'm gonna have to pay out of pocket for actual specialists and not inexperienced residents who dismiss everything. More expensive out of pocket but it will be worth it to avoid this type of BS.

Amazing care by all the doctors here. I only go to Pomona valley for the reason that I get…read moreexcellent care and service

There hours are not correct all over the place photo says they close at 2 it's 1pm and it's closed…read morefor lunch... another person had an appointment at 1 and it's closed

Dr. Leon and Martin are amazing! I've been going to them for many, many years. They are a hidden…read moregem of a great clinic! Yes they are busy and might not be able to answer the phone all the time. I would recommend just going there and waiting in line. Go early!

Arrived early for my appointment, checked in and saw people coming in after me being attended to…read morebefore me. Waited over an hour after my appointment. This place is unorganized.

I'm only giving the 3 stars due to the front staff personnel. I've been in healthcare for years and…read morewhen the attitude is given by the front desk, it just ruins the vibe for the whole visit. It's my first time here, I try to get to the location and due to some insurance mishaps my appt location and time had been changed a few times. I arrived to the Crossroads location and quickly found out I arrived to the wrong one. Rushed over and even CALLED the front desk to let them know I was arriving late as a courtesy. As I walk in the front girl screening the appt just started repeating over and over how I was late and the tone was just annoyed right off the bat. Even another lady trying to come in was given attitude so quick too, but watched her as she picked and chose who to be nice to when walking in and out. ON TOP OF HAVING A WHOLE CONVERSATION ON HER CELLPHONE IN THE LOBBY out loud in front of us. Luckily they took me. Accepted my insurance and payment, the girls behind the window were a little nicer at least. The back office staff , especially the girl that took me back was much more pleasant. The conversation was there and the overall vibe was better from her. Finally seen Dr Baez. Super pleasant. Still took me in for my rather short 5 min visit and I was very satisfied. Point being, you can tell when you enjoy your job and when you don't. People can too.

The therapist are pretty good, I found they were knowledgeable…read more Here's my issues. I was referred here by Kaiser, I believe it would have been cheaper to pay their hourly rate and not go through my insurance, somehow I was billed more than there advertised rates. Also, I've paid all my bills but randomly they will send me bills saying I still owe money. I just received another bill in September for something I paid in June. They always say it's a mistake but will continue to send me random bills. I'm sure lots of people just pay without doing the research. So if you do go here watch the bills because they will try to rip you off.

I came here about 4 weeks ago for my knee problems . It hurt to walk and I limped when I walk for…read moreyears. I met Dr Nguyen for therapy and within the 2nd week I was able to walk without limping . The pain in my knee is practically gone . Dr Nguyen set up a routine for me and exercises to do at home . That's the key the therapy at home. My family was shocked to see I am not limping anymore . The front desk is very nice and professional. The rooms and equipment are up to date and clean . I spent years in pain and I wish someone had told me I needed therapy . Dr Nguyen is the best . Thank you Dr