Manhandles your luggage. 2 of my ceramic broke. 3 different lines to get through - needs 3 hours before checkin. Security is slower and stricter than TSA - all liquid extracted and tallied up even though it's less than 3 oz each. No stores for purchasing food or water. Pretty much the worst airport I've ever experienced read more

One of my favourite airports in the world. They did everything right with building Heathrow except for one thing. The Tube makes it an easy place to reach. I had never been to Heathrow and made my way to London without any help at all. The rental car returns were quick and easy. Security lines were quick. I had first class express but all lines were quick. There are a lot of shops so leave a lot of time to check those out! Immigration was very quick on the few times Ive been through. Very friendly on each visit. My only negative thing about the airport is the distance and time it takes to reach the United gates. It is by far the longest I've ever been from security to a ate without taking a train or some other transport. You should leave at least 2hrs if you're checking bags. I really like this airport. read more

Poorly laid out, no decent transport from terminal to terminal. Stiflingly hot busses on a cool day taking pissed off passengers, like herded cattle, from building to building. Those giving directions, while technically speaking English, have such heavy non-English accents that they are unintelligible. read more

Heathrow is a total nightmare every time I've gone. Security is always a mess and it's absurd you need to go through again even for connecting flights. Staff are always unfriendly. Leave plenty of time for your connection if you need to go through here read more

Traveled to London earlier this year and flew into Heathrow. I guess that I expected much more. Customs was a nightmare getting into the country. It didn't seem that they had enough people working immigration. After about an hour more people came on and the lines moved faster. I am sure that this happens at many major airports but it was rediculous and I fly internationally often. Upon departing, I was able to see a different side of the airport. Security- Getting through security was ok. Again there area areas that could be better in getting the herd through. the area was very congested and confusing. Amenities - Many of the previous reviewers have talked about the shopping and food options. there seems to be choices for everyone's taste. My litmus test is always power outlets as they are such in demand these days. As I have said before, you can never have too many, but there were an adequate number here. read more

Not a great airport in terms of comfort between flights. There is a big lack of power points to charge devices, uncomfortable lounges and not enough bathroom facilities. The ques to checkin and pass security are always long too. What they do have is ok wifi, lots of shops (maybe too many) and good public transport connections to London. read more

Heathrow Airport - Airport bus - Airports Near Me - Hounslow, XGL

See all

If a speck of snow hits the runway it's like a circus of fail. Avoid in winter, or just avoid it all together, you won't miss much. If you fly BA thru Heathrow in December you may be better of walking across the ocean. read more

IDK about you but I kind of like Heathrow. I've used it a handful of times and never had the busy jams that other people seem to experience. Most recently, we got through security in like under 10 minutes. My only gripe would be that it's so huge you have to walk quite the distance to get to your terminal. Especially upon entering an international flight. The businesses and food inside are much nicer than your average international airport. After all this place welcomes more than just UK tourists so you'd expect some quality. Figuring out where to pick up an Uber is kind of confusing. Luckily we just asked someone and they helped us out. Overall pretty good as far as airports go. read more

The people who manage security at Terminal 2 and 5 are rude and have No idea of customer service. When passing Thru the airport and going thru security They were rude and pulled out everything Out of our bags for no reason throwing Them aside than we had to repackage. I would not fly thru heathrow airport read more

I've never had a great experience with layovers in Heathrow - but my most recent trip was decent and relatively stress-free. after eating a decent-tasting but overpriced English breakfast at a restaurant in Terminal 3, I still had plenty of time. sampled a bit too much coffee - I probably hit up each coffee shop there. found out that the Rest and Relaxation lounge is a wonderful thing - very comfortable chairs and couches, tons of power outlets, it's kept fairly dark and quiet. and then I discovered - there's also pianos strewn about the airport! wowee zowee! needless to say, as someone with absolutely zero musical talent, and hopped up on probably 15 cups of coffee at that point, I derived a certain joy of serenading fellow travelers by playing one of the pianos with a convincing, yet maniacal, look on my face. fake it til you make it, right? wew (mad) lads indeed. read more

I have traveled through here several times and each time has been ok. Terminal 5 can be crowded and even though it is relatively new, it could probably use an expansion. It has a unique setup in that you unload and make your way to the main terminal where you either enter the country or recycle through security to catch a connecting flight. Luckily the security check has not been very long when I have transferred through here. I have heard of horror stories of it backed up for more than hour so I would allow for plenty of time for a transfer. Immigration will take at least an hour or more if your from outside the EU. Use the bathroom before getting in line. There are plenty of clean bathrooms along the way. Also be prepared to go up and down a lot making your way to main terminal. Heathrow has free WiFi to keep you occupied while your waiting in line for immigration. There are plenty of shops and restaurants to keep you occupied while your waiting for your flight. One thing I wish they did was release information sooner so one can head out to the satellite terminal sooner where it is less crowded and make use of some of the amenities in a less crowded environment. This last trip I flew out of Terminal 3. There are not many amenities outside the security area. Inside, there are a lot of amenities. It can also get crowded so sometimes looking for a seat can be a little difficult. The bathrooms are located on the far side of the terminal. I am not sure if there are more than the one I used but they could use more bathrooms. The shopping concourse looks relatively new but as soon as walk around the periphery area, the building starts to show its age. It is quite a bit of walk to the London Express from Terminal 3. read more

2.5 would be more accurate (IMO). not terrible but not great either. depending on your gate, you could have a 10-15 minute walk after you exit security. the shopping is so-so, not as much or as large of duty-free as most other big international airports. some of the areas are in dire need of refurbishing. I came through one time and they were doing retina scans which took forever. I didn't notice this last month so maybe they gave up on this idea read more

Heathrow is a huge airport with four terminals (1,2,3 and 5, naturally) and there are pros and cons of the place. Chances are you'll fly through here if you are connecting to other places in Europe (from the U.S.) The people are fairly efficient and friendly, although their security system can be somewhat of a mystery at times. Seems like it is never the same experience twice. Generally they are efficient, but a couple of times the long The signs are well marked but make sure you give yourself plenty of times if you have to switch terminals. If you're fortunate to stay in T5, you'll be fine with an hour. However, switching between T3 to T5 can often take 90 minutes or more, depending on the time of day and traffic. Shopping is pleasant for an airport (especially at the moment with the pound being relatively weak compared to the dollar). There's everything from caviar to a Harry Potter store to various duty free shops. Always nice to pick up something for the family while there. If you have access to a lounge, I would recommend it. British Airways has several in T5. Starbucks are also a nice place to hang if you need a break. Due to the size, keep an eye on the schedule; you may need to shift to another point in the terminal, requiring a tram ride which could take 15+ minutes from A to B or C. read more

I flew in here on a rainy Saturday morning for an extended work trip. The airport is pretty clean given its size and centrality. There is free wi-fi, although you do need to create a log-in to access it. I went through customs with the other non-EU/UK passengers and the line was huge, but they got through everyone really efficiently; I was in the bathroom for like 10 minutes after our flight landed and I still got to the arrivals terminal 30 minutes before my prescheduled ride did. There were employees directing the flow traffic. The airport wasn't too hard to navigate. There are ATMs, currency exchange, and kiosks where you can buy things like tickets and SIM cards. While getting these at the airport is definitely convenient, I would keep in mind that the prices at the airport might be inflated; for instance the unlimited internet/data SIM card from the carrier Three cost £40 at the airport compared to £25 at the Three store at the Fulham Broadway underground station/shopping center (which isn't even a place devoid of tourists given its proximity to Chelsea FC). read more

This is my first negative review. I have been at this airport for the third time and this time it is really disappointing. The personnel are very rude and condescending. What a shame! read more

Terrible airport!!! Awful set up, stupid directions, security is a joke.... really you're going to unpack my entire bag, pull all my make up out and re X-ray my mascara... honestly so inefficient and what a waste of resources. Unbelievable ‍ read more

A beautiful airport with plenty of signs to help you navigate your way through. The only thing that made this airport difficult was security. They tend to go way overboard with checking liquids! I understand having to keep things safe but at a certain point it just gets rediculous! The lack of staff at the security area made the process even more painful! Tip: give yourself more time than you think you will need. read more

Pros: This is a nice and modern airport. Lots of shops and restaurants. About an hour away from London city center by tube. Easy connection to/from the tube station (about 5 mins walk). Cons: LONG wait at immigration. It could take over an hour. They don't assign a gate until about an hour before the flight, which is weird and inconvenient. Some gates are very far from the restaurant/shop area (10-15 mins walk), so be sure to give yourself enough time before boarding. read more

Not bad structure. But getting into the transfers to other terminals was pretty confusing. Not to mention it's super inconvenient to not be able to take the trolley with you. I had two very heavy bags with me. At least there was another trolley station leaving the train at the other terminal. Better signage would be a huge improvement. read more

Incredibly long lines and slow buses from terminal 5 to 3. Inefficient and a waste of time.

After hearing a lot of bad reviews, I was pretty nervous about traveling through Heathrow - I'm not sure if we just had really good timing and/or luck, but both in and out of Heathrow was very painless. Once we arrived, we had to wait for maybe 15 minutes to get through customs. When we left, we got there about 2 1/2 hours before the flight and literally walked straight up to the Icelandair kiosk to check our bags, and then waited behind 2 people to get through security. We didn't even have any extra customs checks (obviously because we had a layover in Iceland) but then we had plenty of time to eat in this adorable cafe called Cappuchino (highly recommended also). I'm unsure how it would have been if we didn't have a layover but with a layover was super easy! read more

Arrived late in the evening with my wife and wanted to get a taxi to a local hotel. Taxi usher said that he had to ask the taxi drivers if they would take us????? They all refused and passed us up looking for longer fares. I didn't think that was even legal but anyways not a warm welcome to the UK when you can't get a taxi because your fare isn't far enough. Beware the taxi stan if you travel here!!! 9/30/2019 2300hrs. read more

I agree with all of the other reviews...it is an awfully long walk through some of the areas. If you are catching a flight, to have to run 15 minutes from one terminal to the next, I imagine, cannot be fun. That being said, its pretty clean and efficient. I wish they had better food options though..this is London, a world class food city. They should probably have double the amount of options then they do. Also, there should be more Starbucks. Yes, I'm quite American saying that, but look at the clientel, a good chunk of which is American and wants their Starbucks...not a "cafe americano" from Pret or Costa. read more

After flying through here many times, you realise it's a massive airport and depending on which terminal you fly out, you may only get to know that specific terminal. I use terminal 3 mainly and it's pretty straight forward. Easy check in counters with friendly staff everything I've flown (Virgin and Delta) and well sign posted. Security takes on average about 10 minutes and once through, you have the option of a many places to eat and get any duty free products before you take off. Some of the gates can be a bit of a walk so if you know you need more time or have small children, give yourself time to get to the gate. Ground transportation is easy enough to find and sort out and also if you need and local SIM cards for your phone or anything related to foreign currency etc. read more

This baggage claim is taking forever. We've been waiting for at least 45 minutes now. Please fix this issue so people don't experience this horror in the future. read more

I have no problems with this airport. Actually the non EU passport line moves very slowly. So I feel like you walk forever at this place gettin from one place to the next. Other then that I mean you catch a plane here. They are mostly on time like any other airport. I do like international airports. I fly here from New York City every so often. I haven't had any major issues at this airport. I can't remember getting angry at any of the workers here either. So it's a good airport. People are usually friendly enough. read more

We traveled through Heathrow Airport on our way to celebrate our 25th anniversary. I'd recommend that you avoid this hell pit as much as possible. Our experience was a nightmare. First, we traveled between terminals to catch our connecting flight. After waiting through a long security line that left us 20 minutes to board, other travelers were allowed to skip the line to catch their flight. We ran to our gate to find an employee typing. She didn't bother to look up, so we asked (knowing we must have just missed our flight). She dismissively told us we missed our flight like she was ordering a burger and fries. We asked for guidance on what to do next and she actually shrugged and went on typing. Perhaps her friends dared her not to use more than 4 words per passenger (she did it well). We went to the ticketing desk where, I think, I met the single rudest human in my life (maybe if I had been to prison, there would be ruder people). She spoke to us like we were asking if we could smear dog poo on her. She had me in tears, telling me to "go away" and yelling at me that she can't "put us on planes that don't exist" and all flights until 5 days later were full. After this, she locked eyes with me, giving me her best RBF, as if we were in some strange horror movie. We went to a whole other terminal and we were forced to pay $800 to be put on the next flight. Maybe this is how evil people make their millions. We had zero choices because the alternative would have been to miss our anniversary tour. But wait! They got one more way to wreak havoc. When we went to retrieve our bags, the airport had lost all of our luggage. It's been 10 days now and we hope to one day be reunited with our belongings in some distant future. It's a faint hope but hope nonetheless. If you must fly through this airport, I suggest you ship your luggage to your hotel based on the sheer number of fellow travelers who also were unburdened of their belongings. My husband wanted me to give this organized bunch of thieves a fraction of a star, but we reviewers know what a 1 star really means. read more

We had a layover here on Boxing Day arriving T5 and departing T3 so we were mostly in T3 after clearing security. Unlike US airports, LHR is set up so there is one central waiting area and you only go to your gate shortly before your flight. We had about four hours to kill so I walked all over (2/3 terminal wings were nice with the third being kind if rubbish) and we eventually gave in and got food. Dreading the high London prices compounded with high airport prices, we stepped into the the Pret a Manger to find super reasonably priced food. Half a sandwich was just £3. That was fantastic and I even splurged for a smoked salmon one. Other than the sleep depravation (which I do not blame on the airport), the only bad part was how crowded the waiting area was. More seating and open space would be nice. Not a bad place to be stuck for a few hours. read more

Heathrow airport is a Great airport clean and friendly. Easy to navigate and plenty of staff to help you if needed. Good shopping and food choices. read more

Flying out of here, Terminal 3 this time, was rather easy for the most part. Check in was quick and easy. The security line was manageable and the staff was quite friendly. There are several shopping options, including high end options. There are also a couple of decent food options. My issue is with the gate process. Like many other European airports they assign the gate at the last minute. Consequently there is not a lot going on near the gates. This means you need to wait in the central hall area. This would not be so bad if it was not so obscenely overpacked. We did finally manage to find seats, but you will certainly want to minimize your time past security as mush as possible. We did not fly into Heathrow, so I cannot speak to that end of the process. The departure process overall was fairly easy. Aside from the gate process I was happy with the airport. read more

Heathrow Airport, otherwise known as Deathrow Airport, is indeed just that. You wait...and wait...and wait for your flight. I honestly have such disdian for this place. Plus the damn airport is so big and broken up into different pieces that you have to take buses to get to the other terminals. I had a layover here between New York and Zurich, the time it took to get from where I landed to my next plane was insanity. Awful customer service too. We would ask questions to certain people (since we had no idea how to navigate this dreaded place) and they all had an attitude. Bleh! Next time I have to fly overseas, I will make sure that this is not my layover. read more

I must admit the Cops are polite the immigration is smooth and again Polite officers and overall excellent members of staff. The coffee and bruunchy location is superb read more

Oh gosh the last time I was in Heathrow I just got the feeling it was huge, this time, I really experienced how big it is. This time instead of just leaving Heathrow and heading in London, I was catching connecting flights, so I didn't have to worry about finding my luggage, just finding my way haha. But again, I am left with a great impression, Heathrow has plenty of signs saying where to go, but also agents along the way to help with any questions or directions if you get lost. I had to hop on a few buses to travel from one terminal to another, and everything worked out perfectly. There is so many places to grab a bit to eat, and plenty of shopping to do, even a Harrods shop within terminal 3, so even if you have a 3 hour layover, I am sure you can find plenty to do, its alike a mini world inside each terminal. I don't know you, but sometimes it just nice to take your mind off the stress of traveling and get lost looking around. Looking forward to my next time in Heathrow, wonder what I will discovery that time. read more

What to say about this airport........ Well, first, let's discuss the British Airways Executive Lounge. I am not kidding when I say that I would not mind LIVING in this lounge. The food they supplied was almost GREAT - including a mushroom soup I could not stop eating, a pasta with a sauce you can pick, and - get this - Thai Chicken Curry w/ rice! They also had a pretty decent salad bar. Did I mention the 7 or 8 bottles of WINE they had for the taking? Or the beers they had in the numerous refrigerators? Or the wall of espresso machines - - like, 6 of them? That said - the seating varied from shabby to great, but did I mention the MUSHROOM SOUP? (They also had vegetable soup but who had time to try that?) As for the airport, it really deserves two separate reviews. One review should be for TERMINAL 5 (the new BA Terminal) and then another for "Heathrow - the rest of the terminals". Terminal 5 is.... how to put this..... a super mall. Yes. Hermes? Gucci? Harrods? Burberry? Chanel? Yes - all there. This is not the kind of terminal where you come to spend your last £20 - - oh, no.. you can barely EAT with £20. The real smart shopper will search all over London - mark with your eyes what you want, and come to Heathrow Terminal 5 before your return trip home to spend the whole wad of cash (or credit, in today's case) there. Also - - the food choices are vast (and pricey, but so is all of England). While at Heathrow, make sure you try a place called "EAT". I like the name, it's to the point and accurate. Get their soup of the day, and grab a sandwich there. Delicious. I had to be at Heathrow 3 times on this last trip - and I didn't have any reportable problems at all. Going and coming back from Paris was simple - and returning home, while a bit more hectic (what is UP with having separate security lines for your carry-on baggage and shoes?) presented no real problems - - just lots of people. I will say that the Heathrow Express is by far the coolest invention ever. If ever you find yourself visiting London - NEVER take a cab into London unless you plan on filing bankruptcy when you get home. For some £16, you can take an express train straight to Paddington Station in London in less than half the time, and THEN you cab it to your hotel. This train was super-fast, but also super-clean. I almost didn't want to get off. Speaking of trains - - don't let it even cross your mind that you might be able to walk from one terminal to the next. Some COUNTRIES are smaller than this airport. You do have the inconvenience of having to take a train from here to there, and then you will have to walk a lot in between. If you have a lot of "stuff" you're carrying - you want to make sure you have handy dandy comfortable shoes. But then again - - most people will not have to change from one terminal to another, but getting off the Heathrow Express at Terminal 3 involved walking 1.3432 million miles to my gate. One final word of warning: Going back to the shops... Do not forget you have a flight. If you are "browsing" because you think you have a lot of time, you will undoubtedly not realize that it's been 2.5 hours and when you think to yourself, "Well, I will have to rush over to my gate..." as you pay for your regretful 2.5 hours - - you will find that your gate is on another planet. IF you make your flight - you will have jello legs, and land in the United States feeling like you ran a marathon (which you technically did, and hopefully won). Trust me on this. read more

One star to the gentleman who was waiting at the gate for a handful of us on a flight from JFK with a short layover to connect at Heathrow before heading to Rome. He was the only positive thing about this dreadful airport. It's huge and dated and disorganized with not really any good options for food or even water in the terminals. We got delayed at CDG on our connection here on a British Airways flight to go back home to SFO. Honestly we were very surprised that British Airways or LHR (who's to blame) did not have an escort waiting to help with those close connections. We were running through the gate after getting off the plane thinking we could make it to connecting flights through security until the lady who checked our passports and tickets told us the flight left without us and tried to get us on another flight..which happened to be to Seattle instead with a connecting flight to SFO after. She couldn't even tell us the truth, she said we were guaranteed on the flight until we got pass security and checked in with British Airway's customer service desk and they said we were on standby. And then finally some magic happened and we got on the flight but couldn't be assigned to sit together. Then at the gate we found out this flight's been delayed several hours, so we would miss the original connecting flight that we were scheduled through their partner, Alaskan Airline. Our last hope was the last Alaskan flight leaving Seattle for SFO if we still made it with enough time from London. We kept trying to talk to a BA agent, and finally one showed up. It was like we weren't even speaking english when we kept trying to ask them to change the connecting flight in Seattle. They kept telling us we needed to go all the way back to the reservation desk all the way around one of the furthest terminals. We kept explaining the whole ordeal we went through and that this was not a good way to end our honeymoon, and they kept saying that they couldn't do anything, and I pleaded for them to please have some mercy and just call the damn desk..finally they did. I know that workers in the airline and public transit business here griefs all the time, but really, it should not have to get that bad, why can't some just show a little more sympathy and customer service? Oh London you left a bad taste in my mouth via LHR & British Airways. And to this day, I'm still not sure who to blame for our luggage making the flight from France to London to Seattle, but not making it to Seattle to SF..and being delayed about a day and a half later...but that's for another Yelp or two. read more

Heathrow is busy and moves fast but does what you'd expect of an international airport. Clean, plenty of food and shopping options, good seating areas, wifi, etc. Easy to navigate and easy to hop on transportation. read more

Not the best or worst of airports that I have been to. I have only been to the international terminal. When arriving from the states, I found that I was easily able to make it to and through customs. The directions were easy and helpful. The staff was typically British and if you have experience with the Brits then you will know what I mean. The terminal was clean and efficient. I had no trouble with the baggage claims or customs departments. Definitely a place worthy of flying through if you are headed to Europe or the States. read more

LAX has nothing on London Heathrow Airport. By far this is the cleanest, most organized, biggest and busiest airport I've been to; I once read LHA is the busiest airport in the world, with departures and arrivals every 55 seconds. Plenty of duty free shops, restaurants and cafes here. Caffè Nero is one place I remember stopping and having a bit to eat. Tostati went well with their carrot and coriander soup, apple soda was also interesting and refreshing. They accidentally handed me porridge, made with Scottish oats. When I told them I didn't order porridge they made sure I wasn't charged for it and said "that's right, would you like to try it anyway?" The porridge was pretty good and my light meal satisfied my tummy. I wish our Starbucks chain in the States learned a thing or two from Caffè Nero, their cafe menu was simple and wonderful. My departure and arrival was a swift process, my favorite airport thus far during my international travels. read more

I like Heathrow. I find it easy to maneuver throughout the airport. They have appealing shops and places to eat throughout the airport. Huge duty free stores. We had no problem getting the bus to get to another terminal but it is a walk. Customs and security was quick (early afternoon). Know walk time to some gates can take up to 20 minutes and it is noted on the flight boards. read more

It is a huge, busy airport, but if you are delayed, there are lots of shopping opportunities (if you have any room in your luggage!).