I've been going here over 10 years. This dealership is the reason my cars have driven well. All the…read morestaff is very friendly and knowledgeable and they go above and beyond to make things comfortable for their customers. I purchased my vehicle here as well and have been very happy with it.

We put a deposit down on a 2026 truck & then it was SOLD out from under us!!!…read more The best part???! So how did we find out???? When a check came in the mail giving us our deposit back!!! No word from sales/finance/owner lol. NOTHING. NO ONE said a word to us and we were planning on finalizing this weekend! Before you ask, yes, they knew when we would be purchasing and were fine with it as long as we made the deposit....OBVIOUSLY NOT!! HORRIBLE customer service!! Needless to say, but we will NEVER buy from here nor have service done here and believe me when I tell you we will be telling anyone and everyone about our experience and they too won't buy or have service done here!! DO NOT GO HERE!! SHADY BUSINESS!! Btw, the salesman originally showed us a truck that was brand new and yet had a dented bumper and scuffed paint and a noise coming from the vent when you turn on the heat. When we brought it up the man was not even aware of the issues and said they'd "fix them"--whom in their right mind would buy a brand new car or truck that is damaged and needs to be fixed?! What?!?! No, we expect them to be in perfect condition, they're NEW!!! Would he not think to look at the truck--I'm sure glad we did! Do their cars and trucks not go through an inspection when they're received before going into inventory?! Would you trust someone or a company who was trying to pull a fast one on you?! Would you ever buy a used car/truck from this dealership, when they can't even properly inspect a brand new truck; how much attention is going into a trade in or a "certified" used car/truck?! JUST HORRIBLE all around!! We're beyond grateful that we narrowly avoided this sale with Bill Serra, at this shady GMC dealership and our hope is to spread the word of our experience AND to prevent anyone else from a bad sale or being scammed!!! RUN!!!

The sales was a bit much already had my lending car picked out down payment set wanted Ford Paint…read moreProtection. (FPP) but I guess the finajnace person got a better kickback with ske. Third party didn't find out till I wanted to use it with some chips on the hood and the Ford repair place said I didn't have it. Other than them sleezballing me on this it took way to long and involved a second day which was another 1 hour and 45 min drive for me. But in the end got the car and color I wanted but too bad it was riddled with recalls and major malfunction and was Lemonded out gotta live the Mach E and for being the recall king of EVs

After an exhaustive search, I finally found the used pick up in my price range with good…read moreaccessories and features. The mileage was higher than I'd like but the F150 Lariat was too good to pass up. I spoke with Mike and set up an appointment for a certain time and day and Jessica emailed me that the truck would be ready for my review and test drive upon my arrival. Wednesday rolled around and we left Waterford for Washington knowing we'd have a 45 minutes drive to the dealership. I brought my girlfriend along anticipating that she would drive my vehicle home after we made the deal on the truck. I had emailed Mike at 8am that morning that I would see him around 11:30am. When we arrived, we were guided to a waiting area and met by Mike who offered us coffee or water and asked if I had checked my text messages. I hadn't as I was in the process of tying down things at home before we left. Mike casually mentioned that the truck was sold the evening before and that he texted me of that fact. I would have expected a phone call and voicemail rather than the text at the very least. I asked why it was sold when it was on hold for me. He explained that used vehicles are not their "bread and butter" and are sold on a first come, first served basis. Mike was very nonchalant about the matter and changed the conversation to my price range and vehicle preferences. Was I open to look at other trucks - which I was at that point. He showed me four other possibilities but, oh! Unfortunately, although they all had "hold" on them had been sold. Classic "Bait and Switch!" He offered to look for other vehicles and call me when they showed up. I told him flatly to forget it and walked out. Now that's what I call customer service. Not!! Suburban anything will never see my business again.

I am writing this to warn others about the extreme lack of competence at this service center. My…read morevehicle was held here for 145 days due to service transmission and limited performance. My Jeep wrangler would not go over 45mph. During that time, I was given constant excuses, experienced poor communication, and felt like my vehicle was never a priority. After nearly half a year of waiting with no results. I received a call saying it was my recall clutch that they originally put in, and they needed to be approved from warranty for a second recall. I had my Jeep for 43 hours and a service transmission notification came across my screen and my Jeep instantly lost speed and would not go over 45mph. I called Jim Reihls and was felt like an inconvenience. I went to Moran in port Huron. The difference was night and day. The new team diagnosed and fully repaired the exact same issue in just one week. It's clear now that my car was sitting untouched or misdiagnosed for months at Jim Reihls. Ivan the service repair manager told me it was at their dealership for 145 days due to being lost in the system. Even though I had a loaner vehicle and had to resign rental agreements multiple times and called to check on the status of my jeep. If you value your time and need your vehicle fixed correctly, go elsewhere. This experience was beyond unacceptable!

Getting a new car is nice and all but the prices are super outrageous right now! Leasing seemed…read morelike the way to go but prices today made me think otherwise. I met Karl Pierce 3 years ago when I leased my vehicle. It was my first lease so he made sure it was painless and stress free. Well folks he did it again! I have got to be the most indecisive person on this earth, but good ole Karl stuck by me. Not only did he give me the best quotes on the leases, and believe me, I did my homework - KARL was able to find me a used vehicle to purchase! Love love love this vehicle! IF you are looking to lease or buy- please do yourself a favor and see KARL PIERCE at Jim riehls Romeo. His persistence to make you a happy client will amaze you- take it from me- the most indecisive person on this earth!

5 star service! They were able to fix my vehicle in great time and awesome service, I'll definitely…read morebe going back! Thanks for helping me with my wiper blade!!

I don't live in Michigan but travel to visit family often. Twice, now when visiting I've needed…read moreservice on my Jeep Willys first time was back breaks and the second was switching out the old winch with a new improved winch. They are great at listen to me and have delivered 5 star service each time!

Brian AKA HP and Corey are amazing! They helped us after a trip from Charlotte to get my sisters…read moredream car!! They were patient and helpful. They were dedicated to getting all the paperwork done so that we could get on the road quickly due to us having a long trip, even arranged a pickup for us from the airport! Anthony and my sister talked and joked the whole hour drive as i slept in the back. We were hungry and they got pizza for everybody working and us! Definitely a great experience.

they committed a fraud called title, skipping, it's a crime. The vehicle was titled in…read morePennsylvania. never transferred to Michigan or notarized, or to Indiana, which is where I found it on their website because i didnt like anything on tneir lot while looking. The car was titled to Pennsylvania wrecked and fixed and auctioned in New Jersey which I believe is where savvy bought the car from and then never had it notarized or titled at to any of their dealerships. I wonder since for it to be titled/notarized and was needing a rebuild title because they had to have to inspected it. I dont if they didn't want to pay for it or it they didn't think it would pass. From the reviews I've noticed most shouldn't have passed. I'm this company can't keep doing this to people. I used every last dollar I had because I has just Lost my husband and couldn't take a risk making payments with the way the economy Had been. The car I and dreamed of for years I found in their online location. I located it in Indiana paid 5000 for deposit plus traded in my other civic for 9500, and then when tbe Honda clivic SI was delivered few days later and paid out more cash for the vehicle. Then I found out they charged me $799 for a GPS that I told them I didn't need since I own the vehicle and was not financing. They said oh we will remove it and never did and I callsd the company of the GPS cause Abby said id get a insurance deduction, another lie. If I wouldn't have met nice cops, after several months of having to drive with illegal tags I had on it still It was the police officer had a friend at the DMV and they were nice enough to help the paperwork so that my husband had just passed away and didn't have any other I didn't know what I was doing, and they saw me calling Auto Savvy. They tried to say that they would fax a copy of a from you the car was never titled in Utah. Everything they did was illegal. I am now contacting a lawyer. This needs to be stopped because I see that still doing it all over the country. CHECK THE BBB FOR AUTO SAVVY, I'm coming with lawyers. I'm not hurt and neither are my kids that ride it. But some of the other stories I read on the BBB have not been so lucky my pain and suffering will be taken care of, but I wanna make sure the most important is they this to people you cannot do that to people and hold your head high and think it's OK to make money on other people suffering and they wonder why the world is the way it is it's because of people like this I have many many more pieces of paper showing every document signed given many misconstrued and overcharged for things I should not have been charged me a lawyer will be called will be handled. beyond wrong for somebody to do I have attempted to call them to get the title straight and that's how I end up having it impounded and they kept blowing me off even when I told them I was at the police department trying to get it handled. They said they were going to fax over notarized to me as soon as possible, which you can't do Because it's legal it has to be done in person. The fact this company can continue to do this and get away with. It is just beyond me. I just wanted to show you the title. In fact the car I handed in in December when the police officer was looking into the title the original looked into the car that I had handed into them as a trade-in and they said it was in California and still in my name something in that car with them in my I could be in a lot of a lot of trouble like if that person were to kill somebody in that car I would go to jail for manslaughter or something stupid like that. This company is completely wrong and going around and doing a lot of stuff and getting away with it

Had a very nice interaction with a young lady named Morgan Smith. Very informed, pleasant and she…read moreunderstands her job quite well. We were "just looking", but when I'm ready to buy a car I'll definitely be back to see her. Absolutely delightful young lady

Serra Kia is an exceptional dealership. I had an unfortunate experience of no fault to Serra, but…read morethey took ownership of my concerns and stayed in my corner throughout the process. Sales and Service are top of the line!!

Sold me a lemon cat from a pop up lot that she had rented to get rid of his bad cars I was unaware…read moreand young so I purchased a vehicle. The vehicle died after three days from too much stop leak in the radiator he refused it back he offered for me to come a get another car I went asked him why he sold me the car that he did and he said that he didn't want to sell the car to me. He was waiting for some young guy to come around that was gonna want to use it as a project car. None of this information was brought to my attention beforehand. His name is Chuck Saab. 2 years later my friend accidentally bought a car from his shop, not knowing that this was the one I was talking about to never go and he sold he a bad cars.

We were looking for a new small SUV. We ended up getting the small SUV, selling them a car we…read moredidn't intend on selling and also getting a Truck! The pricing was too good to pass up. The sales team, Brodie and Chuck were absolutely amazing. The ease of the process was unremarkable. Everyone dreads the process of buying a car. They made it so easy, convenient and seamless! We have referred a few others to them, and we will be returning in the future if/when we are in the market again. Thank you D&B! Kristyn L

Caution! Purchased…read morea 2013 STi back at the end if 2015. Fast forward to winter of 2016, motor blows, cylinder 3 ringland, common right? However, upon tearing the engine down we found that he had used case halves out of a Hawkeye sti AND OEM 100mm pistons. Needless to say job was garbage, car was sold to me with what he said was the original motor which was a lie. The car only had 8000 miles. Fast forward to September 2018, car is due for emissions and it FAILS because ecu Vin does not match Vin on car. In addition to these two occurrences the car has many other issues I've fixed over time including a whole transmission rebuild. 8000 miles my behind, buyer beware. DO NOT BUY FROM HERE! Yes I've given him MULTIPLE chances to respond to the claims with no response back.

Good selection of Subaru parts. Fair pricing on the items I purchased. Service was satisfactory. I…read morewas a bit upset at first as I had called and asked about a specific part and was told they had it and gave me a condition. Upon arriving the same day, the part I requested was in fact there, but nowhere near the condition stated. Luckily they had two others. The part I left with wasn't in the same condition as described but decent for the price. In a nutshell, if you are in a bind, you can find some fair deals here. The owner and one of the workers were courteous.