Last night I purchased by second Toyota Tacoma in 3 years from Heiser Toyota. For a second time in a row they did not fail to impress me and take care of me. My most recent experience started with several emails over several weeks with Zach Doro the Internet Sales Manager. My emails consisted of one request after another for quotes on "out the door" pricing on several vehicles on Heiser's lot and other Toyota Lots around the Milwaukee area. He was always prompt, never pushy and forever patient. He never once asked me to come in or pressured me for trade in information or down payment information. In fact, he would answer emails when he wasn't on duty. He would tell me that he didn't start work until 1PM and he'd get me an answer right away. He always delivered. Thank you for your time and patience Zach. Zach's price quotes were accurate and competitive. Most importantly, Heiser stuck to the quote all the way. The price he quoted me was the price I paid once I made my purchase. No tricks and no last minute fees or taxes. Once my wife and I liked the price and decided to make our move I emailed Zach again and told him we were ready to come in. I explained to him some of our bad experiences while shopping at other dealers (young salesman who knew nothing or old salesmen who knew it all and wouldn't listen) and he told me he knew just the perfect salesperson for us. We arrived at 6:00 PM that night and Zach met us with a smile. After he greeted us he promptly introduced us to James who was to take care of us from that point on. James, like Zach, was great. He was patient and prompt. He had an answer for every question but he also waited for us to ask the question without making any assumptions about our needs. We explained that we had our quote and we wanted to move the process along and get a quote on our trade in and get a rate on financing. The Heiser team did both at the same time. Now, anyone who's bought a new car before knows it takes time. You cannot escape it. We waited and waited. We knew we would have to wait and we did. James and the Heiser staff do what they can to hurry things along but we hung around for 2 hours regardless. There's simply nothing else you can do. The facility is beautiful with comfortable furniture and TV to watch but it's the un-fun part of car buying. Kudos to the Heiser staff for trying to make us comfortable. By 9:00 PM they were ready for us to "sign". This is the hard part. The part where I've had other dealerships with "Business Managers" lean on me like CRAZY trying to get me to buy gap insurance, extended warranties, tire insurance, paint protection, rust protection, etc. It's THE WORST part of buying a new car. I once had a guy at a Honda dealer say to me "Why won't you buy this? Don't you care about your purchase??" It was terrible. I bought a new car and walked out feeling like sh*t. Heiser was a fantastic experience. Our Business Manager was quick and pleasant. He did run through the additional options and insurance/protections available for us to buy but he accepted our first "No thank you." and moved on quickly. It was great! Such a relief! All told, we arrived at 6PM and left at 9:30PM happier than ever. I intend to shop at Heiser again. There is no doubt of that. It is, hands down, the best car buying experience I have ever had and I have purchased 6 new cars in my time. Again, thank you Zach, James and the rest of the Heiser Team. You are a class act. 5 Stars all the way. read more

Horrible customer service, I will never be buying a car from them ever again and I definitely will not be taking my new car in for service there. No one would return my calls when I was discussing negotiations for purchasing a new car. I also discussed financing rate with the sales person who was working with me and then when the paperwork was written up it was a completely different financing rate. There was also a promotion going on when I was purchasing a new car and they gave me very vague answers when I inquired about receiving the promotion and then finally told me it wouldn't apply to me but if I did want the promotion they would have to charge me an extra $500. Overall terrible customer service, very disappointed with my experience here. read more

I purchased a new 2017 Sienna LE. This was my first brand new car experience. I had worked with Andrew, a salesman, who was great by the way, and then moved on to work with Shahat for the paperwork and financing. Shahat, right off the bat, went in to discuss the gap insurance. He said that it was included with my financing and to not worry about it as it would not cost me extra. He then tries to sell the extra warranties. I did not want any, but off course there is a lot of "let me make you a deal." He tells me that he can give me the Zurich package, with a free starter for only $700, which would just be an extra $11 per month. I don't not care for the Zurich, but was interested in the starter and thought, I guess this would be a good deal for $700 for both and agree. Of course, I sign all the papers he gives me, as I was in good faith and honestly, it was a long day, so I just wanted to go home. The next day I read through all the paperwork closely and notice all the numbers were not what Shahat told me. I was charged for gap insurance that I was not aware of, $400, and the Zurich Shield and starter package was really $1680. I did cancel the gap insurance, but they would only give me a refund on the starter for $450, which was supposed to be "free". So, I am paying $980 more for something that I really did not want in the first place and no longer will have a starter. The higher ups did not really care and lesson learned for me as I should have read everything and even brought a calculator! Definitely feel cheated. He coaxed me into things under false pretenses, which is essentially fraud. He pretty much tried to move numbers around to play me. This experience has really left a bad taste in my mouth and they have lost a loyal customer and referrals. Stay away from Shahat and Zoron. read more

I purchased a new Prius from Heiser a few weeks ago. I generally have disliked working with car salesmen in the past, but Andy was very different. He was courteous, helpful, and honest. He returned calls and emails promptly and spent time going over the car with me after purchase. He assured me that I can call him with any questions about the new car and has already helped me get a black appliqué kit installed properly by your service department. I will definitely send any friends or family looking for a new car to Andy, and know they will be in good hands. Cathy read more

I just purchased a vehicle and service was great, everyone was friendly. Al Hussain was my sales person and he was awesome. I would definitely come back for trade or new purchase in the future. I recommend this dealer! read more

I went in for a oil change/tire rotation in Jan.2021. Gal came back telling me my water pump was leaking, I needed a new battery and my struts and shocks were leaking and these 3 items needed immediate attention and not to mention "additional maintenance" cost equaling $2666.97. Shocking for an almost new car! so I wrote a review on the service shop link and the Vice President of heiser: Don Meyer wanted me to meet him there and bring in my car to take a look at it for a second opinion. I met them all in the garage and they put my car up on the rack and showed me my water pump/tested my battery/and showed me my so called leaking shocks. I let them do there dealer talk like dealers do best to hose you into taking all your money for repairs unnecessary. I walked away not fixing anything for there was nothing wrong with my car and they flat out lied. And the reason I can prove this is I went for a 2nd opinion to a well known and highly referred skilled mechanic. He found nothing wrong with my car that Heiser lied about and additionally told me my car is in excellent shape and looks brand new after running rigorous tests. My brother is a mechanic and once worked for a dealer and the other guys in the shop told him to spray the shocks with oil to make it look like they are leaking. My brother walked off the job and refused to do this to people. All of you who are so dishonest to hardworking people should all be fired and be outside looking in. I will never go to Heiser Toyota ever again and make sure to tell EVERYONE else to save them from the fraud, time, and expense, and frustration. WOW!!!!! No integrity! read more

First off I want to say that the people here are great and super friendly up until you have a problem with the car you bought. If you want to buy a used car that only last 500 miles after you buy it, here is your place. One year ago we bought a used car from Heiser with 90,000 miles on it. In the 4 month period we had it we have had to replace the transmission twice, the second time because they did a bad job repairing it the first time. We had to replace a piece that prevented the car from starting twice as well within a week period because the transmission kept putting pressure on it, again because they did a horrible job installing the transmission. And to the day we sold the car it continued to burn oil and transmission fluid, which the mechanics continued to say they didn't know why it was. Overall we put only 1,000 miles on the car because we only had it for 3 weeks out of the four month period we owned it. This car was a huge financial loss and a mental burden. Afterexperience I fail to trust any part of the Heiser business and would recommend you stay as far away as possible if you are looking for a used car, or for work to be done to your car. read more

Samantha was very professional and extremely friendly. The wait time was exactly what was told, about 45 minutes to an hour. The disappointment was when I went to my car, I found grease fingerprints on the door. I thought that was really unprofessional, but didn't want to make a big deal about it, so I wiped little bit off and got into my car. Then I discovered the grease stains were also all over my mat...I didn't want to deal with cleaning that up myself, so I went back into the building. The first person I saw was Samantha and she apologized profusely for it and went to find the service department supervisor. I had to wait another 20 minutes or so for them to address the issue. Samantha stated they wiped down all areas and shampooed the mat. When I went back in my vehicle, they did a nice job cleaning the grease off the mat, but it was clear that they didn't really wipe down all areas. I was tired of being there, so I just left bit disappointed...If it wasn't for Samantha's professionalism and her genuine effort to address the issue, I would have given them 2 stars. Spending 90 minutes for a simple 5,000 mile maintenance was bit frustrating. read more

This was my first car buying experience so I was a little weary on what to expect. As soon as I walked in I was greeted by Joe Malinauskas and I can say that I had a great experience from start to finish and ended up with a car that I really love at a great price and financing rate. Joe was very helpful and I felt like I could trust him to help me get what I needed. Would definitely recommend to anyone looking to buy a Toyota. read more

8/16/2015 On June 16, 2015 we purchased a new Toyota Sienna. Two days after our purchase we were called to bring back the license plates they had put on our van that they were registered to someone else. We were reassured there was no problem with the title. Despite numerous attempts we have not received license plates or title. We went directly to the motor vehicle department and was informed this vehicle was titled to someone else. They informed us that they could not correct this mistake that it must be done by the dealer, as of August 11th they have not received any contacts from the dealer. On August 11th we also went to Heiser the only answer we received was they were working on it. Their General Manager passed us off to the person who was supposedly working on it and he walked alway. It has been a week and they have not called us at all to update us. We have paid money to insure this vehicle and if something happens to this van it probably would not be cover because we legally don't own. This brand new van which is totally paid for has been sitting for two months in our garage unable to be driven- which has caused us great inconvenience and meanwhile things like the 3 month free trial of Sirius has 2 months gone and we have never used because of fear of having an accident with a vehicle we don't own. The least Heiser could do is keep us appraised - extremely poor customer service. We are extremely frustrated, and disgusted with Heiser and sorry we purchased a vehicle from them. read more

I wish there was a 0 or negative star that I could leave. This place is horrible and you should avoid it like the plague. We purchased a Toyota Camry and the first few oil changes were included in the price. The filter was tightened so excessively that he had to make several trips to buy tools to try to rectify the situation. What should have taken 30 minutes took hours and additional money. read more

Bought a pre-owned car here in July 2014. They wouldn't negotiate on price and really pushed an extended warranty that my husband decided to buy. We got 3 free oil changes as part of the deal. The car was having weird clunky noises when I switched from park to drive after a full stop and also a screeching/clunk when I turned the steering wheel. Took it in for oil change twice and they told me nothing to worry about. Last oil change was end of April 2015 right before a work road trip I had to make on May 1. Well, they cleared the car, nothing wrong with it on Wednesday. Friday afternoon as I am driving home from my work trip, the car just died. Was towed to a Nissan dealership in Illinois and they said my model/year car has a history of bad transmissions. No wonder heiser was so pushy about the extra warranty. They also found that my front wheel bearings were shot. I had this dealership check everything on the car because I lost all faith in heiser. Nissan dealership fixed everything. I didn't even need the extra warranty because the car was still under factory warranty which heiser didn't tell us so they could make money on an extra, useless warranty. Just crappy all around. Will never go here again. Would never recommend to anyone. Stay away. read more

Live learn and never take your vehicle into Heiser Toyota for service. In all of my years I never had a service adviser (that would be you Chue Lee) tell me I'm done with you and walk away. He has a real hard time listening to a paying customer. Oh he understood I had this problem before I told him, this will fix it he says $220 that turned into $302 All fixed right? Nope then the other leak appears and just to look at it another $375 not even fixing it. If I treated customers like this I wouldn't be working, just walk away Chue. This is my first review and don't really like doing it but I got ripped off and I don't want others to be taken advantage of either. The car smells like burning oil even more now than when I took it in, I am guessing the degreasing part was a lie too. I don't want to go on and on but I could. People beware; don't get treated like I did take it to a place that will listen and are trustworthy. The $5 car wash stapled to the receipt is waste, I'm never going back. read more

In response to your reply Lorraine. I guess Don Jacobs must have super computers that can find a 2016 Toyotas faster than your store. Are you honestly going to tell me that there is a shortage of 2016 limited 4runners?? Is the new 4Runner in higher demand then when the Apple iPhone came out? Your dealership was EMPTY!! YOU HAD MORE MANAGERS THAN CARS SALES FOR THE DAY! Do you think Toyota is actually going to believe that it take 8-10 weeks to find a new 2016 4Runner limited. OR did Rex your manager just pass on a deal selfishly because he couldn't make huge gross on a simple deal? And the price you gave me was on a car that didn't exist, just for your information Don Jacobs gave me a better price and 1.99% for 72 months which I qualified for. And there finance people didn't tell me to take the contract to my own bank to get financed. Please don't make excuses without stating the facts correctly. Thank you. read more

I will always buy a car from here, we have bought 3 cars and every experience was great. Craig was our salesman and he was very patient with us and not pushy at all. read more

Good overall service by Mary. We had contacted the dealer in April to get a quote on a sienna but decided not to buy until August. She was patient and only one of two dealers that got back to me from April. Overall I didn't have to negotiate too much and got everything I wanted. She went out of her way to make sure everything was perfect and even explained way more than I needed. Good experience and I would recommend it. read more

The service was fine and the wait time was shorter than stated even though there were quite a few people waiting. The waiting area is bright and open and the refreshments and snack are great. However, the children's play area is filthy! The toys are visibly black with dirt and stains. I was hesitant to let my child touch the toys. It needs to be cleaned and disinfected. read more

Just bought a new Highlander from Heiser, and couldn't be happier with the purchase. Andy Mamayek provided exceptional customer service, and answered all of our questions in a professional and expeditious manner. All of the other folks at Heiser were great, too. Thank you Andy and Heiser! read more

Late review but anyways. We bought a 2016 camry few months back. This place was ok. Felt rushed. There were things about the car that they didnt mention or offered to do more. Cigarrette burn in back seat that didnt mention or i should have taken more time to look. But we felt rushed. read more

My mom was returning a leased car today and was treated absolutely horrendously. They made her wait a ridiculous amount of time before anyone helped her, and then they made her wait while they were helping her to only sign off on an odometer reading. She was carrying a bunch of stuff inside and an employee didn't hold the door for her and then when she said something about it he said "what did I do something wrong?" She was asked 6-8 times if she was sure she didn't want to lease or buy another vehicle after stating no multiple times. She was sitting outside and an employee came up to her and said she looked cold and asked her if she wanted him to sit on her lap. How incredibly inappropriate and poor customer service. I was with her three years ago when we leased that car and the service was not exactly stellar at that time either. I will never purchase or lease a vehicle from this dealership ever, my mom will never be back, and I will never recommend Heiser Toyota to anyone . Terrible customer service and the staff need to learn how to treat a human being. read more