Abusive. I'm still in shock as I write this review. As I dropped my small 12pb dog off this morning something told me to wait, so I did. The woman who works the front drug my dog back to the crates and opened the bottom crate that he ran in and she literally threw his retractable heavy leash at him STILL ATTATCHED. I watched the whole thing happen, I know she thought I'd already walked out the door so when she turned around and saw me standing there she ran over to me and asked if I needed anything. I told her to bring me my dog back, she asked me oh why? And o told her I saw you throw his retractable leash at him?? I do not like that. She looked me dead in the face and said "what else was I supposed to do?" How do you throw a heavy retractable leash at a small dog who's already nervous and shaking visibly.. What kind of person treats animals like that??! No one that I will ever trust with my dogs! If that is how they treat the dogs when they think no one is looking who knows what else they do to your baby. And they have no way to tell you that they're getting abused. It breaks my heart to think about how else the dogs are treated at this salon we will never be back. read more

Great cut! Great experience. Lacey seemed in good spirits and not rattled after her cut. We were really pleased with how they treated our baby and the level of precision given to her cut. They asked questions and followed the instructions. Took about 2 hours. Would highly recommend! read more

Heritage Pet Salon Boutique - Lacey after her cut ! - Pet Groomers Near Me - Dallas, Texas

Professional groomers, my dog has been groomed by Noe for several years and she knows when she looks pretty. Owner and groomers care about their work and your furry babies! read more

Heritage Pet Salon Boutique - Happy dog! She loves her groomer Noe and she knows she looks pretty! - Pet Groomers Near Me - Dallas, Texas

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5 stars- the best of the best. My pup RUNS inside and doesn't look back! There is no better spot in the area!

It's so unfortunate that this place didn't work out. Our first experience with this pet salon was great! We have a corgi which is a 24/7 shedding breed and loved how well they brushed him out the first time. He wasn't excessively shedding, but of course has some minimum shedding which is only natural to the breed. The second time we scheduled for services we did not get anywhere near the first time results. He seemed to have not been properly brushed out, which the services claim to help minimize shedding. He also came back with an extremely sensitive right eye and now come to realize it is infected. I do NOT recommend services here. Not consistent and apparently they do not take proper care of your furry loved ones. read more

I called ahead to schedule an appointment. When I showed up ... they did not want to service my toy poodle. I left after 5 minutes and was completely shocked and appalled. I will never come back again. Classic K9 Dog Grooming (Frisco) took me in as a walk in that same day and had her done in 45 min. She looked perfect. read more

We took our baby Toby (5 month old puppy) there today for his first grooming. I was so nervous that he would be traumatized or he would terrorize them - BUT they were GREAT. He was only there a few hours and they explained everything in detail and definitely listened to what we wanted. He is so cute, soft and smells sooo good. We will definitely be back! Thank you for a wonderful experience. read more

Heritage Pet Salon Boutique - Pet Groomers Near Me - Dallas, Texas

I have almost 3 years taking my dog ​​to this place, today the owner told me that they would raise the prices of their services, that from $ 25 to $ 45 for just a bath.They always offer good service and My dogs always look good but it is ridiculous the new prices.!!! they never do anything else to my dog just a bath. Now they argue that they did more things, I understand that they have a thousand excuses to justify their high prices. it is definitely a place not recommended for price and quality of service. read more

Heritage is the only pet salon we've found that has been able to groom our pets right. We tried several salons when we had a Pomeranian and no one seemed to do a smooth cut. Now we have a Maltese and would trust to anyone else. Well worth the 25 minute drive each way. read more

Heritage Pet Salon Boutique - Pet Groomers Near Me - Dallas, Texas

They are the best and have taken care of my fur babies for 16yrs. They are professional and treat my babies like their own. I really appreciate their dedication and unparalleled quality service. read more

Benji loves his fur cut! First time bringing him here and I can tell he loves it! They did such a great job with his grooming. They also finished at a time they said he would. Benjis old grooming salon closed and it's been hard trying to find one we like and now I'm so glad we found this salon for him and his brothers and sisters. We will be back and can't wait for my other fur babies. Thanks for taking care of my baby! read more

I've used several other salons shopping for a good price with outstanding grooming. Heritage pets is very professional, not a hair out of place. They respect my request to shave Lily's face and feet so as not to track the outside into our house. Try them and see for yourself. read more

Took my miniature schnauzer for grooming here, and it resulted in a ear infection, inflamed anus, and a lower back injury to my dog. Vet bills for medication and visits totaled $250. It took about 3 weeks for the lower back to heal, 1 week on medication for the ear infection, and another week taking anti-inflamation medication for the anus. The inflamed anus was from a faulty attempt to express the anal glands and the ear infection was from failing to dry the ears completely. We're not sure how he injured his lower back, but we suspect he may have been dropped or it was from the failed attempt to express his glands. Aside from the vet bills and injured pet, the grooming was top notch and the dog did look pretty good. read more

The owner has a " I DON'T CARE ATTITUDE" and that stinks !! she is rude and wasn't professional at all. she and her staff ( the gray haired lady who seems hippy ) was just standing there as if I was a bother, just no personality my god . LOST MY BUSINESS FOR SURE!!! PSSSS...TREAT OTHERS HOW YOU WANT TO BE TREATED !! read more

I just took my 4 month old puppy to get a trim. She came out looking fluffy , happy with a great cut. Thank u Sweet for taking care of Ginger. I am very pleased. Will definitely go back. read more

Heritage Pet Salon Boutique - Pet Groomers Near Me - Dallas, Texas

Heritage did an excellent job on my Aussie! She looks and smells great. Seemed very happy when I picked her up. Will definitely use them again! read more

Had my 115lb Rottie groomed here and they were great! They took him in as a walk in and I got the bath package since they advertised about their "shedless" treatment and I am amazed at how much less he shed after his visit! The groomers were very professional and though my pup did not need a cut, the work they were doing on the other dogs were amazing! I will definitely be back! read more

Love Heritage Pet Salon....17 years they've cared for our furr- babies. They are accommodating and kind. We are so grateful to have them close to the neighborhood. read more

I have a finicky 12 year old beagle that hates to get his nails trimmed. Even VCA struggles with trimming his nails. Somehow, Heritage is able to trim his nails and have never cut the quick. The owner does this with a smile and at great pricing. My beagle takes about 4 hours and he comes back looking good, smelling good and nails trimmed. read more

I really love this place. They always do such a nice job with my dog. I have been taking him here since he was a puppy. I moved out of state for a few years and never found anywhere as good as this place. I also have tried other salons in the area but had some terrible experiences. I always know he's in good hands at here read more

We started taking our shih tzu here on the recommendation of one of husband's colleagues & haven't looked back. It's close to home, small (intimate), CLEAN!, & affordable. The owner & staff seem to have these zen-like personalities (calm, assertive energy ;)), & the doggies really seem to respond to it! If she ever moves or closes, we're screwed. read more

Heritage was able to fit me in last minute and did the best job ever on my long haired GSD. She's so soft, smells amazing, and she visibly is shedding WAY less than before. They cleaned in her ears, trimmed the fur under her paws and sanitary region, and cut her nails for about $85. My only complaint and the only reason for not giving 5 stars is communication is a little lacking. There weren't any questions before the groom about expectations, to trim or not to trim, etc. I hurriedly mentioned I wanted a nail trim and no cutting aside from paws and sanitary as she disappeared in the back. So I left feeling a little anxious about what I was getting. read more

I have several Schnauzers and they have groomed all of them. However, they never listen to what I tell them and the dogs never look as they should. Last time I brought in one and when I picked her up she had blood all over her head, ears and back. I was told she had bumps and they had a problem shaving her. There was so much blood I had to take her to the Vet on my way home. I took two more in today and asked that the groomer that had done my previous dog and hurt her, not groom any of my other dogs. Sweets, the owner, told me that they would no longer groom their ears as there were bumps in them. The two that were with me had nothing in their ears, but she stuck to not shaving them. I asked her if she was saying she no longer wanted to groom my dogs and she said you decide, turned around and sat down with her back to me at her desk. I walked out and said I would never recommend her business to anyone as she hurts the dogs. I will never go back to that place. In answer to her answer to this review ..... When they cut my dog in 3 places she showed me and had put something on the places. They were still bleeding and I took the dog to the Vet. She was well aware what had happened. And, I have 7 dogs, not 5 and only one is blind. All the rest of them are healthy and under the age of 8. They are well cared for and if they are scared it is due to the service at Heritage. She did not give me any type of discount except if I paid her in cash so she would not have to report the income. read more

My Pekingese Savannah and I We both love Heritage Pet Salon Boutique! Savannah was difficult to groom at other grooming places and they use to call me back to pick her up, Not groom! Telling me that she was to difficult! It was a Bless when I find Heritage Pet Salon Boutique, they love Savannah, she is Beautifully Groom every single time! They call me to pick her up and ready in no time, I call any time and they accommodate Savannah for an appointment and when we park in front of the Pet Salon Savannah get excite and wants to go In!! I really Recommend Heritage Pet Salon Boutique. They really love the canine customers. Thanks for making my life with Savannah easier!! :-) read more

I have been coming here for over five years and can say that I am a very happy customer. I have a bichon frise and they know what they're doing. I highly recommend this place. read more

We have a Wheaten named Buckley. Wheatens are somewhat difficult to groom and Heritage does a fantastic job every time. Employees are kind and considerate and are focused on the quality of their work. We're tried other places, and for us (and Buckley) this is the BEST! 5 stars read more

My dog has been coming here from nearly 3 years. Service has generally been great. However, this last time, the hair on my dog's bum was shaved far too closely. This is particularly a problem because I specifically asked the gentleman to be careful in that area. To their credit, i think the guy was new. My dog has been miserable for the past 24 hours. There was some scabbing and bleeding. As I'm sure anyone reading this is a dog lover like me, it's painful to watch your dog suffer. I then called to let them know the issue and I was given a sincere apology. I understand that people make mistakes, but we should have been offered something in addition to an apology. read more

I really liked the grooming but they charged me extra due to my dog being "difficult" to work with. I never received any complaints from other groomers or vets before. He is a really sweet and non-agressive dog but he is a scaredy-cat. I guess they just didn't know how to deal with his personality. I didn't get a good vibe from them so I will take him back to his vet for grooming. read more

I'm giving them two stars because I have had a lot of good experiences here. However, my dog also received an injury durning grooming- a puncture wound to the eye! Luckily we were able to get it healed up, but no dog should have to go through that. Maggie is not a very excitable dog and does not wiggle much- so I feel it was inattentiveness with the shears. read more

We own a brother and sister pair of maltese pups. They received excellent grooming here. A huge negative during grooming, is that our lil boy suffers from separation anxiety during their grooming visits. This is one of the few paces that we have taken them, and when we picked them up, he wasn't shaking like a leaf. The grooming was excellent, and the service was spot on. The pups enjoy coming here. read more

Normally I don't write reviews but HAD to for our experience at Heritage Pet Salon. Took our 5 month old Goldendoodle puppy here this morning for his first trim. I was VERY specific that we wanted him left with the shaggy look. They did an OUTSTANDING job! They are very nice, professional; salon is super clean! We will definitely continue to take our dog to Heritage. read more

I'm brought my yorkie Khloe here for here first grooming since I got her. She's a rescue from a puppymill and is extremely timid. I was sure they were going to have a hard time grooming her but she turned out perfect. I'm taking here back again today so we'll see how it goes. read more

Very clean facilities and nice staff. They were able to get me in very quickly. Will bring the dogs back again.