Like many others here, I had issues with Empire's installation and product. However, I think it's…read moreimportant to share that Empire eventually made things right for us. It took some time and patience, but after quite a bit of back and forth, we reached a satisfactory resolution, and our floors now look great. Stay calm and kind. Most of the people you speak with are not decision-makers; they relay your issues to those who are. If you treat them kindly, they will "fight" for you and prioritize you as a customer. If you're not satisfied, ask to speak with managers and have all your information and proper documentation ready. Again, I cannot emphasize enough how important it is to remain calm and kind. You can achieve a reasonable resolution. Don't give up and they will make things right.

I was incredibly unhappy with Empire. To begin with, they were the best price and they had a floor…read morethat matched others in a house I bought. The salesman did not notice that there was tile below the current floor or even think it might be an asbestos floor. I know he saw the floor because I watched him. When the installer showed up, he said he could not install because of the asbestos. I had it remediated and the installer came back. He put in the new floor but refused to move the furniture into the rooms or re-install the closet doors. He said they did not tell him he had to do this so he did not have a crew with him to do it. His supervisor promised another appointment in a few days to move everything back. I began calling Empire a day or so later to confirm the appointment and was told there was not one. Each call I made to them told me something different. Finally they told me that they would not move furniture into a room that they did not take it out of or re-install doors that they did not take down. My contract was clear that they move furniture in and out. There was one larger dresser that we could not get into the room and had to hire some moving guys to do that and of course, to pay for that. Empire has offered me a credit of $140 which is just a token to me. The salesman, the installer, the people on the phone, the supervisor, they all had a different story for the issues we were having. Hence, I would not recommend this company. And if you use them, not only get it in writing but record your phone calls (totally illegal) but I wish that I had.

I had 3 area rugs cleaned by the Carpet Cleaning Group (CCG). They were a couple of dollars a…read moresquare foot more then the last place i used when they brought it back, it didn't look any different. You get what you pay for. CCG did a fantastic job, all 3 carpets came back looking brand new. So worth the cost. The guys that picked up and delivered the rugs moved furniture when they picked it up and when they returned the rugs. I highly recommend this company!

If I could give 10 stars I would. Service great and…read moreprofessional. Pet odors gone rugs look and feel great

Outstanding finished job! Francisco worked with us very…read morepatiently through back orders and a surprise original tile discovered under the old floor. Appreciate that he worked with us and our schedule to deliver a beautiful lobby floor for the building. Identical descriptors as the other reviews - responsive, respectful, timely and high quality work with terrific clean up. Highly recommend

Francisco did a perfect job, cleaned up well, good communication, and friendly. On time too. I…read morehighly recommend him.

They were not the cheapest option, but the had the most options and were super detail oriented. The…read moredesigner made sure the stairs that use to be carpet matched the floors in the rest of the house. They have a partner bank that offered 0% financing for 1 year which was a plus.

I am writing this to warn other homeowners about the "standard procedures" of FCI Chicago North…read moreSide. We paid over $14,000 for a professional installation, but we have been left with a failing floor and an owner who uses "warranty offers" to avoid fixing his own team's gross negligence. 1- The "Standard Procedure" Trap The owner, Brian, will claim he is "ready to resolve" the issue, but don't be fooled. His "remediation plan" is a cheap "spot repair" that ignores the systemic subfloor failure documented by an independent inspector. The inspection report--which the owner himself initiated--confirmed the subfloor is outside of manufacturer flatness tolerances and should have been leveled before a single plank was laid. Instead of honoring the contract, Brian is trying to force a "patch job" that is technically impossible for a click-lock floating floor without compromising the locking mechanisms of the surrounding area. 2-The "Extra-Cushiony" Gaslighting When the floor first began moving and crackling, the owner and his Project Manager, Chuck, didn't even bring a straight-edge to measure the floor. Instead, Brian actually wrote us a letter claiming the structural instability was a "feature," calling it an "extra-cushiony step." It was only after we refused to accept this gaslighting and an independent inspector proved the failure that he finally admitted the floor was out of tolerance. 3- Why "Access" is the New Excuse The owner claims he is being denied access. This is a blatant attempt to flip the narrative. We have welcomed a wall-to-wall assessment to ensure the floor finally meets the 1/8-inch manufacturer requirement we paid for. The owner has refused this. He only wants access to perform "localized" patches that would leave our $14,000 investment non-compliant and likely void our long-term warranty. 4- Unprofessional Negligence: * Technical Failure: The crew installed the planks tight against all four walls with zero expansion space. * Zero Preparation: Subcontractors arrived with no knowledge of the scope of work and didn't even know a vapor barrier was required (even though we paid for it). * Scheduling Over Quality: They attempted to install over a wet slab only 24 hours after abatement. ***Final Verdict:*** FCI Chicago North Side skips the most important steps (leveling and moisture protection), tries to talk you out of noticed defects, and then offers "minimal repairs" once they are caught by an inspector. They prioritize their profit margins over industry standards and contractual honesty. If you want a floor that actually lasts, do not trust this company.

I called for an estimate. He didn't have the carpet in stock. Offered to order it. Very responsive,…read moreprofessional, and excellent customer service.

From the owner: Our company highlight the ability to professionally measure, cut, and install carpets, along with…read moreskills like preparing surfaces, removing old flooring, and finishing edges. It should also mention the importance of client communication, accurate quotes, and ensuring high-quality, long-lasting work in both residential and commercial

Working with Krystian is super easy. I had a small repair needed on some basement carpet, that I…read moreknew most companies would turn away because of it's size. He got back to me right away, I explained to him the issue and that I knew it was likely too small for him to take on. He told me not to worry about it, that he was more than happy to come on by and handle it. He came by, diagnosed what was going on, explained to me in detail his plan to fix the carpet, and was in and out in under 60 minutes at a very, very reasonable price. The carpet looks good as new! More than happy with the results. Definitely reach out to Krystian for your flooring needs. He's easy to talk to, respectful and honest, and above all, does great work. Really glad I found him and I've already recommended him out to friends. Photos 1 & 2 (Before): Carpet is frayed where it meets the tile, with nails poking out. Photo 3 (After): Krystian's work reattaching the carpet to the tile, cleaning up the fray, and removing the nails. Good as new!

Needed some carpet repair - new padding and some re-seeming and re-stretching for part of my…read moreexisting basement carpet after a pipe burst requiring the carpet to be partially pulled up and the wet padding removed. Krystian came here himself and did a fantastic job. He's meticulous in his work - the space he repaired looks great. His price was competitive with a few other estimates I received. And he's a really great guy to talk with. I'd definitely use him again for a repair, or when in need of new carpet. Highly recommend.

Miguel and his team are amazing! They are timely, professional, have excellent customer service…read moreskills, and do amazing work. I had my carpet installed in 2 bedrooms a hallway and in 2 stair cases. I'm so happy with their work. They went above and beyond. Everything that was discussed before the job was done as promised. In addition, the price for the job was reasonable. I am truly happy that I decided to accept their offer. Thanks Miguel and your team!

Miguel and his crew were awesome. They were on time and did everything exactly as we discussed…read more They were very clean and organized. Completed project in one day. This is the second time I used them and will continue too in the future. Did I mention they beat all the local competitors in pricing and quality of carpet.

I hired Nationwide to replace the outdated carpeting in my 1-bedroom condo with engineered…read morehardwood, and I had a great experience. Charles quickly grasped what I was looking for, and brought great samples to the in-home estimate. He also provided an estimate that turned out to be exactly on the mark. The installer, Alex, did a great job with the installation, and I am very happy with the final result. I would definitely use them again.

After water damage I was looking to replace my floor. It was…read moreharrowing. Some contractors/sales people said they would come and just would not show up. Some were not upfront. Some would not tell me the brand the flooring was. Some just did not know their products. It was all so frustrating. Then along came Charles. My knight in shiny armor. He is sincere, honest and truly cares about your needs. He lets you know if there is a delay or a problem. I felt that I was in good hands. He told me all I needed for the floor. The supplier he deals with is top notch. Then came delivery/installation. I was immediately was put at ease with the worker he sent. I wanted to keep him. He did a nice job installing the floor. As soon as there was a little dust or mess there he was with his broom and vacuum. I love my floor. I did not even have to get use to it. My old floor was dark and this one was quite lighter. I do not expect to have any problems now. If I do I have confidence that Charles and his crew would be right here. Carpeting will be done soon. My plan is to go with Charles again. Skip the fast talkers and go with Nationwide Floor and Windows.