I was completely disappointed and disgusted I ordered an Italian hero and found plastic inside my sandwich, the owner did offer a refund but that just didn't cut it for me . I was so disappointed and felt so dirty I don't know where the plastic came off of where it was from I had all kinds of thoughts running through my mind needless to say I won't be ordering from there again read more

Hero Haven and More - Delis Near Me - Shirley, New York

I always drive past this place and never check it out so I decided to go in and try a hero today. The inside is much bigger than I expected. It has a pizza area, a sit-down area, and grocery aisles in the middle. When I arrived there was one person in front of me. I ordered a New Orleans, a Tuna Hero, and a Bacon egg and cheese as I was with my family. I brought the meal home so I could try it. I've never had a hero outside of ham, turkey, or tuna so I stepped out of my comfort zone here. The New Orleans was very delicious and had a lot of flavors in it. It was coupled with tomatoes, lettuce, and onions. I would say that I went back a second time since my first and did not enjoy the New Orleans that well. I imagine whoever makes it might have an effect on it. My sister had the BEC and my mother had the tuna. They both stated their heros were delicious. Lastly, we also ordered a panini to try and that wasn't too bad but I did feel like the meat was a little dry. Lastly, we waited about roughly 35 - 45 minutes for our sandwiches so the next time I definitely did call ahead.. and sadly still had to wait about 5-8 minutes upon arrival. I would be open to trying them again or even trying their pizza. read more

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Perfectly constructed subs, wonderfully fresh bagels, excellent pizza and Cool people at your service

I just picked up my order. The female cashier was so rude and nasty because I was having trouble with the app even though I confirmed everything with them the price that was paid my name everything I identifying the transaction and she was so flipping rude I will never enter that business again. read more

When you look at places like these with very low stars, sometimes you think there's just no way, maybe it was a bad day, maybe they have sensitive taste buds, maybe they just think all food is bland. I craved a hero. I found a place called Hero Haven. I thought I found a match made in heaven. If I could sue for false advertisement, I would. The restaurant desperately needs to change their name from hero haven to Last Option Locally Haven". It was an incredibly subpar hero, having the turkey and the Italian. I almost forced myself to finish it because I didn't want the money to go to waste and people are struggling with food. I always wondered how can one sandwich spot be better than the other when they are using the exact same cuts of meats from the exact same company boar's head. I mean, there cannot be a difference it's all the same right? This place proves me severely wrong. Though the advertisment is false in it's name, the food accurately matches the ambiance: mediocre/subpar. read more

I ordered from Hero Haven for the first time a little iffy because I wasn't sure and let me tell you. I was very satisfied. The heroes were thick and juicy and I had it delivered. They told me 45 minutes. It was there in 33 minutes. I cannot wait to order from them again, read more

Everything needs improvement should be closed down due to -85% cleanliness. Food is terrible there is non existent customer service or retention. read more

$16 for an Italian hero and no ham cappy!!! I don't mind paying, but I want what I'm paying for. Also, the heros used to be around $10.50 and don't bother complaining, they'll just block your phone number Stick to TJ's. Only went here today because TJ's is closed on Mondays, next time I'll wait till Tuesday. read more

Hero Haven and More - No ham cappy, just ham - Delis Near Me - Shirley, New York

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Always excellent food and service. Whether it's catering or a regular bite to eat, Hero Haven always comes through.

Figured id give them another shot since they recently started delivering. Still as disappointing as the last time. Ordered 4 heroes, you would think they could have gotten them all right but no. Probably top 5 skimpiest heroes on the island and just generally crappy. I don't know how they manage to stay in business. read more

I've never tried this place before but I just ordered 2 heroes through DoorDash and have never had such an awful hero. I paid for two full size heroes and they sent 2 halves. Both of our heroes were missing the lettuce and tomato and one was missing the bacon. I took a few bites and mine went in the garbage. Stay away from this place. read more

Absolutely disgusting to find debris and black particles in my lemonade. When I spoke to the gentleman at the front he said the black particles and something plastic in there were from the lemonade powder?? REALLY?? Returned the lemonade and the food. Because if you can't get lemonade right I can't imagine them making a clean sub sandwich.... read more

Hero Haven and More - Lemonade from Hero Haven with debris really??? Stay away from this place - Delis Near Me - Shirley, New York

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Love this place, been going for years. We like to get pizza before, after, or to bring to the beach since it's on the way. You literally cannot beat the prices!! And the food doesn't taste like cheap food, and you can literally see them making the fresh food in front of you. Sometimes we get one of the specials with wings, garlic knots, etc. and they're always good as well. On the other side, when I don't have kids with me I LOVE their hero sandwiches, which are also a great price. It's also convenient in that they have some grocery style foods in between on the shelves, and snacks and such. In the one establishment, you can find something for everyone. read more

Wow, I just read all the negative reviews. Guess I'm not alone. They used to be very good. But now this place is a joke. I ordered many times from them. Then one day my order is wrong and I complained to DoorDash. The next 3 times I tried to order from them, they cancelled my order everytime. I complained to DoorDash about that as well. They take your money and hold it for a few days after this place pulls this game. My complaint was that they gave me the wrong hero. That was it. So, if you want to play games. This place is the place for you. As for myself, there's better places that don't act like children. Good riddance! Thanks to the reviewers here too. I'm glad they cancelled my orders after hearing metal in food and black stuff in the lemonade. Something changed here and not for the better. I'd stay far away after reading them all. read more

We've been ordering from Hero Haven for years . Never had a problem.. Food is always good and always delivered fast and fresh.. Always have a friendly staff . Highly Recommend read more

Not only has the pricing gone up but the quality of food is garbage Pizza taste like frozen pizza sandwiches have no meat on them and I think they use lower quality than boar's Head even though you think you're getting bored head read more

I had a bad experience a while ago and I'm not sure how to tag that review but in any event I went down today for the fresh bagels. I was greeted by the owner; he was very friendly, the store was clean. I got a dozen and a half of fresh out of the oven bagels. They were great. I was really impressed with the food and service this go around. Great job turning it around. read more

Avoid this place! Was waiting for my food and the cashier was sick , coughing and blowing her nose, while putting my food in the bag, I told her forget it! The place was dirty, and none of the workers had gloves on! Avoid this place! read more

I have been going to this location for years. Sandwiches are always well made and packed with fresh meats and cheeses. The soups are delicious and the service is great! The only thing I wish for is delivery and that would be the cherry on top. read more

Hero Haven and More is the best! The staff is amazing and very kind. Their pizza is very good as well as all their other food and they have great specials! read more

Location: Hero Haven and More Address: 478A Neighborhood Rd, Shirley, NY 11967 Tel: 631-399-3802 On  5/31/2020 I placed an order by phone for pick up; upon arriving at 7:00 pm (they can check the cameras, and you'll know who the employee is) I noticed the sign clearly posted on the front door; asking patrons to enter with a mask as mandated by the state due to the covid19 pandemic, I enter the establishment to obtain my order; once at the cashier counter, I was paying for my purchase, when I asked the thin white woman in her 30's, that was helping me behind the counter why she was not wearing a mask as required by the state mandate; her reply was "I work 14-hours, and my nose runs, and it bleeds." ( At that moment with her reply, I should have left my order). Guess what; this person shouldn't be working in a food establishment.  Her reply was disgusting, especially when I'm picking up food. A face mask is a requirement by the CDC for establishments, that obviously is being forgone by this employee, as everyone other employee was wearing a face mask. As a person that has been personally impacted by Covid19, I personally; feel this person is disrespectful to the customers and the community by not wearing the required face mask. I will not be purchasing at this location ever again.  If Hero Haven can't help keep the community healthy, then you do not deserve business from me. I will be reporting this incident to the consumer affairs office in Suffolk county. read more

The foods not as good as it used to be but it's alright. The sandwiches used to have more meat pre Covid but I do still love the roast beef and cheese on the garlic bread with gravy. read more

So I ventured back to see what has changed and was very pleased. HERO was great chicken fingers and fries was great and the pizza is also great now. I will be going back again keep up the great work. read more

Hate to write a review like this but i have to warn people so this does not happen to them. They must use a cheap wire brush to clean the pizza oven.I got a piece of the wire stuck in the back of my throat.Almost had to go to the hospital to remove it but i got it out a day later with tweezers.If i would of swallowed it i would of needed surgery. So make sure if you still want the pizza that you inspect it and chew it good. Hopefully the owner see's this and buys a better brush before he gets sued read more

They've gone down hill. The hero's are awful and mostly bread. They're either soggy or empty. It's just not worth it, there's too many other options in the area that will make a hero with some meat on it and that are delicious. If they don't step their game up, they won't last. read more

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Update... I've ordered two times since my first post and the food is still on point but delivery got here in under 15 minutes!!! Delivery guy is cool as hell too! Food is amazing, friendly staff and great portions for the price. My only complaint is the delivery time. I think they use a web based service for delivery? I'm less than a mile away and it was over an hour but the food was hot and delicious. read more

$$$ four dollars for 1/2 a half pound of mac salad???!!! bite me! and it tasted like s__t!

The entire building could best be described as an establishment full of clowns. Every single employee is either high or drunk on the job. They have no problem selling bread and meat that has fallen on the floor. They do not properly clean any surfaces ever. It is absolutely over priced garbage food and I could not state enough how much of a mistake it is to eat there. The owner keeps a skeleton crew to save money and it shows in his product. He has three people doing the work of five or six. The Better Business Bureau, Department of Health, Department of Labor all need to check into this place. I know this as a former employee who had to quit over my wages being manipulated, not being respected at work, in front of customers no less. Also having morals and not wanting to serve people crap I just watched my coworker pick up off the refrigerator room floor. Worst restaurant I have ever eaten or worked at, hands down. If I could give the place no stars I would. I'd have a mild anxiety attack whenever a child came into the store, It's the last place a child should eat from. read more

It use to be a good establishment with quick service but when you call doesn't matter what day it is they are slow for deliveries. 2 hours they say right off the bat without even starting the conversation. So I agreed now we are 2 1/2 hours in and still no order. Decided to call the place again and they say the order is out with the driver. Should be soon. Well now it almost 3 hours in and I forgot what I even ordered. read more

I would give less stars if I could. Extremely over priced. Tried to charge me $36.00 for seven 20 oz sodas. Seems as though the cashier was making prices up as she went along. When i told her id put a few back she still continued to charge me 26.00. Very very over priced. I would not recommend purchasing groceries from this place. read more

Food was very cold delivery driver ripped me off would not show me the bill over chargerd me 9 dollars and I gave her a tip. I told her to wait a min went inside my house to get my phone to call hero haven when I came back out she was gone called the store 5 times they were supposed to call me back never did. I'm very disappointed I will never order from HERO HAVEN ever again. I went this morning to speak with the owner he doesn't get to the store till 5:00 they said. I'll be back at 5:00 ok keep everyone posted on the outcome MAKE SURE THAT YOUR CHECK THE RECIPE BEFORE YOU PAY AND TIP THE DRIVER THEY ARE CROOKS read more

Meh.. it was average .. the Spanish guy who makes the pizza was a really miserable person, nasty guy. Heros were more bread than meat.. but the price was pretty decent so you get what you pay for. I ordered delivery 2 weeks ago, they were pretty fast, so I appreciate that one . Better pizza that Pizza Box.. that's for sure!! That place is pretty bad! I'd go back to hero haven again. read more

I didn't have any expectations on this place going in. The parking is on the side of the building, I thought this was a deli type business, but walking in I saw how big it was. The place overall is clean and very organized. I was going to get a hero until I saw the pizza. I spoke to the guy that made the pizza and got two specialty slices. I love how they put the deli on one side and the pizzeria on the other. He gives you a ticket and you bring it to the counter to pay. All the specialty slices are $3.50, but when you see how thick they are you know it's worth it. The staff is very friendly, they gave me free blue cheese when some places charge and they even walked it to the table for me. The lady working there told me the place is family owned and operated and that she was part of the family. She really seemed like she cared about the place. After getting the food it was time to taste it. The pizza was actually really good. The slices were thick and had real ingredients. Bacon, chicken, ricotta, and cheese tasted fresh. The bacon was perfect. I enjoyed my entire meal. The only one negative was my slice was cold (you guys that read my stuff know about me and cold food) so you know I have issues with sending it back and making them feel bad. That's the only reason they didn't get 5 stars. They are worth it and I will go again, next time I will just have them leave it in longer. read more

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I have been a customer for a little over two years, I religiously order a pizza every Wednesday night. I have always loved there food. They always made it to order. The past few times I have noticed something is off. They definitely changed something. I continued to go back just hoping they had an "off night". This past Wednesday when my pizza was delivered it appeared to be dropped or tipped over for a long period of time. I was told that because by father who's a diabetic and had to eat so he had one of the slices that was eatable there only bringing be back a medium. To top it off it wasn't even well-done as I requested. read more

Damnit... If Dan T. steals another "First to Review" from me, I'm gonna cry. Still, I agree with everything he said. Everyone that works here is a little bit scary... Other than that, the heros are a good size and tasty. They make a bunch of speciality sandwiches and salads (fresh mozzerella & mushroom salad = yum). I hear the pizza is good, but I've never tried it. Prices are about what you would expect for a place like this. The BEST thing about this place is the HUGE candy selection. They have some of the newest and rarest candies! This sounds silly, but I'm totally being serious. For example, Honey Flavored Altoids?? I'll try some of those, please. read more

Lady at the counter is such a sweetheart. Knows my order but the lady making the sandwich messes it up almost everytime. :( food is amazing when they do get it right. read more

I tried this place for Dinner it was great I picked it up so my food was hot and good...VIT FOR BREAKFAST I waited an hour and half for the food I live literally in 4 blocks away, and received my Food cold.. I am not one to complain but THE FOOD WAS COLD AS IF IT WAS SITTING FOR 40 MINS. I am very disappointed this place was suggested to me as the best food place in the area , my experience was not good for breakfast I would not order from them again read more

This is the worst place to order from I ordered at 9:30 and it's 10:56 and I still haven't gotten a call or my order. I called the store to tell them and all they had to say was sorry I'll send someone now ... what the hell I clearly wanted it @9:30 not at fucking 11 at night. I live 2.7 miles from hero haven and there's no reason for it to take this long. This is absolutely the worst place I won't be ordering from here again They got here at 11:15 after the second call back and the ice cream was melted and the garlic knots were cold. Asked for a discounted price and they just pulled off. This is the worst place in mastic if you want real food then ur better off cooking the ordering from here read more

The food isn't too bad. I've been here three or four times in the last two months, and I the sandwiches have been good. I love the Italian Stallion hero. That being said, they are as slow as molasses in winter. I've waited 20 minutes for a cold hero. That's ridiculous. I've been to delis near my job that get you in and out in half that time even with the line out the door. They need to pick up the pace or hire more people. Don't eat here if you have any place to be at any particular time. read more

I have ordered from here through the years and their service and food has gone downhill. Last night was the last straw. I ordered 2 pizzas & garlic knots at 6:35p. The girl on the phone said about 25 minutes. Well it did not arrive until 7:43! Both pizzas were cold & overcooked, one being burnt on the bottom with a slice folded onto itself and the garlic knots were half cooked, half raw dough. We barely ate any of it and basically wasted $30 including the tip. There have been times (more than any other place) where they forgot to put in my order, this has happened when I called for delivery and also when I have gone to pick it up. I think having no competition in the area has made this place lazy. The good coupon specials are not enough to bring me back for this usually mediocre pizza and lackluster service. read more