Purchased a 2026 Tacoma TRD Pro from Ryan W. I felt like he wanted me to make the best decision at…read moreevery step and helped me find the right truck instead of pushing me into the most expensive. A large amount of negative reviews seem to be based around customer service & the service shop. I can't speak on what others experienced but I'd go back to Ryan for another car with no hesitation. If you're looking to purchase a car, ask for Ryan W and you won't be let down.

Best car buying experience in over 20 years! Ryan Wormmood was an absolute professional and helped…read moreus get the car we wanted so quickly. He also helped coordinate the registration team to get us license plates after normal working hours. 10/10 would buy here again, thank you so much for your assistance and we love our new Toyota!

I had a great experience here! I have been looking for Tundra that I could afford with the options…read moreI wanted for about 3 years. I finally found a couple on their lot. Gabriel was helpful and let me take them both out for a test drive. I ended up wanting the black on black one, but when we went for the test drive, I noticed the alignment was off and the tires had asymmetrical wear. Gabriel got the truck aligned for me plus 4 brand new Toyo tires! It took less than a week to complete the trade in and registration process. Definitely recommend them for anyone looking.

I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was…read morescratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned!

Recently bought a Tesla there at a great price. It had an issue O'Connell couldn't have known…read moreabout because it only appeared when the weather changed (a week after buying it). They not only honored the warranty, but they researched the issue, set up an appointment with Tesla, and O'Connell arranged to pay Tesla directly. No problems and no hassle.

i searched far and wide for a toyota corolla in the boston area and oconnell motors was a breath of…read morefresh air.. none of the hassling or tricks you run into at other dealership.. jack and ed went above and beyond helping answer all of my questions and didn't pressure me to buy .. all around great experience .. i highly recommend to anyone looking to buy a car in the eastern ma area..

Update on 9/11/17: After $3,000 in repairs, the car is finally safe. I give Stephen 2 stars because…read morehe was fair on the price of the car, but I take away 3 stars because he just did not stand behind the car. I got an independent Volvo mechanic to look it over, and was told it needed front brakes and rotors, even though Stephen told me the brake pads had 75% life left to them. When I told Stephen what my mechanic said, Stephen texted back "That's a dishonest Mechanic!" and "I don't know who your mechanic is but he sound incompetent." Well, Volvo of Southborough also diagnosed the brakes/rotors the same way without me prompting them, so who sounds like the dishonest and incompetent party? I could understand if Stephen had told me the brakes would need attention soon, but he actively lied to me when he stated the brake pads were at 75% and then accused other mechanics of being dishonest. Because the car was for my son, I paid the $3K in repairs that included brake/rotors, timing belt, transmission flush (the transmission was slipping between second and third gear), engine mount arm, etc, etc. etc. Again, because Stephen is not a mechanic, it appears he buys cars at auction, cleans them, and hopes for the best. When the cars have issues, he's liable to not return messages for many days at a time, then will disparage anyone else's opinion. This back and forth took me past the 30 day return period and I just ended up having to bite the bullet. ------------------------------------------- Update on 7/13/17: In the 30 days we've had the car, we've driven it less than 150 miles, but have learned it needs front brakes & rotors, a new axle and boot, and potentially a new transmission. This is in addition to the timing belt that I knew was due. We're looking at more than $4K worth of repairs for a car we purchased for $4,650. I'm getting a second opinion from another mechanic, and if all of the above is confirmed, I'll need to work with Stephen to return the car. In no way am I accusing Stephen of knowingly selling me a lemon, but I fully expect him to honor a refund. I reserve judgement until this is satisfactorily resolved. If we end up returning the car, I think I'll purchase my next one at a complete auto mechanic & sales so that these problems could be identified before offering a car for sale. ------------------------------------------------------------ I was in the hunt for a safe and reliable car for my new driver, my 16-year-old son. I had been a very loyal Volvo owner in my earlier days, so I was happy that my son chose a Volvo S60 as his car We wanted a car with less than 120,000 miles that was clean both in terms of its aesthetics and Carfax report. After communicating with many people on craigslist about their S60s, I was lucky to run across a 2003 with 101K miles at Ashland Auto Sales. The owner, Stephen Frasca, was more than willing to give me as many details as possible via phone, and even arrange to be at the dealership later then it's closing time to accommodate my schedule. Stephen was great in that he had the car ready for us to look at and test drive. He was so chill and no pressure. After a successful test drive, my son and I discussed what we should offer. Now, I know buying from a dealer will tack on about 10-20% above what you might pay a private seller, but knowing there was recourse if something went wrong with the car after we drove off the lot it was worth it to me. Stephen offers a 3-month powertrain warranty that is included in the asking price. It's offered from a third-party, so I can bring the car to any mechanic of my choice and they submit their bill to the insurance company Stephen accepted our reasonable offer, just a few hundred less than his asking price. Between the time we agreed to purchase the S60, and then pick it up 2 days later, he worked with a local mechanic to conduct a wheel alignment and a headlight alignment all on his own dime. Stephen really does stand by his customers and go the extra mile. My insurance agent had some questions and I conferenced Stephen in around 8 PM one night. He's good at communicating, and will call you back within an hour typically. If he doesn't, then he offers why it took longer such as he was at a car auction all morning. So, in conclusion, if you're interested in a low-pressure situation, getting a nice car for a reasonable price, and having peace of mind that if anything major goes wrong with the car it's covered, go see Stephen Frasca at Ashland Auto Sales. My son is proudly driving his S 60, while I know it's a safe car on the road.

Steve Frasca, owner of Ashland Auto Sales, is a good guy. The car we bought from him (a 2007 VW Bug…read moreConvertible) is a beauty and he was very easy to deal with. I like him. Usually I have my mechanic check a car out before I buy it. This time it was too far to do that so I had my mechanic speak to Steve's. Car received a good bill of health. When we returned from a maiden 200 mile trip we noticed several things that needed repairs: An oil leak from the brake vacuum pump; cracked axle; a missing engine protection cover; front bearings and the car needed an alignment. We emailed and called Steve explaining all this asking for some financial relief. Cost us close to three grand. His one response (when he was on vacation) was to suggest an oil leak additive! Subsequently we sent Steve an itemized email bill for all expenses and left phone messages. No response. Yet. Yes, the car is under warranty, but candidly that depends on good will from the seller and buyer. I'm not sure there is any here. We would still like to hear from Steve

Overall a good experience. Salesman was good. Finance guy needs to learn to take no for an…read moreanswer. That said: I bought an allegedly "certified pre-owned vehicle." When I got it home I noticed several things that I was disappointed in. 1. The rear wiper blade was gone. That is, the rubber part that actually touches the glass was missing. I had to buy a new wiper blade. 2. There were no floor mats. 3. Brake pads need replacing all the way around. 4. Usually when I've purchased cars in the past they throw a little gas in it for you. Nothin'. First stop was a gas station. 5. The hard sell on the extras (service plan, etc, blah blah blah) by the financial guy was off-putting. Especailly after I told him I'm NOT BUYING ANYTHING EXTRA and he just kept on trying almost to the point of me getting up and walking out. Then when he finally gave up, he went and talked to somebody else and came back and tried again to get me to buy something extra. No means NO, guys! Certified, my ass. On a side note, test drove another "certified" vehicle before I decided on the one I bought. The brakes were literally grinding the rotors. Again, certified, my ass!

They told me over and over to come in. They offered me 14,200 for my car . I got there and the…read moreowner told me it was only a 2/10, his offer was 8,000. Yet, Penny , the online principle, kept telling me to stay there for the 14,200 . I left and got 12,400 somewhere else. This is bait and switch crap.

too expensive. It's service is more expensive than dealer…read more The service is generally good.

Plugged my tire late on a Friday afternoon and saved the day again. Thanks Mike! Always friendly…read moreand helpful.

Whatever you do, DO NOT go to this dealership. They are scam artists and will gladly take your…read moremoney and let you drive away with a car full of every problem imaginable. I went to buy a vehicle from them, they assured me everything was in good condition and the car was ready to be sold, I drove two and half hours with my mother. When we got there the car looked okay visually and ran okay, if you weren't mechanically inclined then you'd never know you're being sold a piece of junk. They fix and clean the cars just enough to run well and look okay to secure the sale. Car had a cracked exhaust just behind the muffler that was barely hanging on, the ac didn't work and the compressor was completely broken and seized, the belt was sliding right over the seized pulley. The front headlight was out. The central exhaust gasket just after the cat was not even a proper gasket used on an exhaust system, still not sure what the gasket thing they used was but it was not meant for an exhaust. Air filter into the engine looked like it was 6-7 years old and there was an interior panel missing that covered the fuse box. And to put the cherry on top, there was an absolutely catastrophic oil leak, the entire bottom of the engine was dripping in oil. They assured me everything worked well and there were no leaks and no issues at all with the car just for me to drive and see a complete piece of junk that at best needed $5k of work. Do not go here, bring your money somewhere else

As with all: 'LET THE BUYER BEWARE'. RED FLAGS when:…read more1) Told viewings are by appointment only. 2) Seller gets inspection sticker for buyer. 3) Tag Line: 'Someone just stopped in before you and was interested in the auto'. Let the buyer be aware. But they were pleasantly accommodating (for what that is worth) and friendly with a smile, albeit the auto is old with high miles, AND, leaks oil which wasn't apparent for a while. Would I shop there again? Only without an appointment and the wiles.

Definitely don't recommend. Bought a car with them, The key they gave me won't open my door, I got…read morethe car with the brake light on, I came back three times to the dealer to get it fixed and the light always came back. My windows don't function properly, they said they were going to fix it and they never did, the AC don't work. Not only did they took almost a month to let me take the car, but when I brought my concerns to them about the car they simply said it expired the 30days warranty (I waited almost a month to get the car) . Their customer service is great until they get your money. I have friends who also got a car with them and all of them have had problems as well, one of my friends made. 5k down payment and is still waiting for her car that she hasn't gotten any answers about or support, no rental, they're just telling her to wait. And another friend of mine bought a car and the engine crashed 1/2 months later. DONT TRUST THESE PEOPLE!!!!!

When I first walked into FAZZA Motors, we were greeted professionally by Johnny, who was very nice,…read morewelcoming, and helpful during the initial stages of the process. Unfortunately, communication became increasingly complicated once the full payment for the vehicle was made. I provided a down payment on February 16, 2026, and later completed the full cash payment for the purchase and sale of the vehicle. All purchase documents were signed and finalized to confirm the transaction. On March 20, 2026, my insurance was paid in full and the RTA was submitted as required to move the registration process forward. Despite completing all of my responsibilities promptly, I have experienced significant difficulty receiving updates or communication from the dealership. I have made several attempts to contact the office during business hours, and my calls have gone unanswered. In an effort to gain clarity, I made an unannounced visit to the dealership. During that visit, I was informed that the representative who was originally handling my application had been transferred to another branch. At no point was I notified of this change or provided with a new point of contact to continue assisting with my case. This lack of communication created unnecessary confusion and delays. It also raises concerns that commitments made during the sales process were not properly followed through after the purchase was completed. Customer service and accountability should not end once a vehicle is sold. Professional dealerships should ensure continuity, transparency, and responsiveness throughout the entire process--especially when customers have already paid in full. It is with great disappointment that my car-buying experience turned out this way. I sincerely hope management reflects on this situation and improves their communication and customer service practices so that future customers do not encounter the same experience. The level of service I received did not meet the standard expected for a transaction of this nature.

T and L operates with integrity and honesty at a fair price…read more I needed the brakes done. At drop off I also asked them about a problem I'd been having with the tire pressure monitoring system, that another shop struggled to resolve. T and L were able to quickly diagnose the issue based on the error codes and fix it during the same appointment! When I picked up my car it felt "new"! Quiet brakes and after 2 years, the TPMS warning light on my dashboard was finally off. Thank you T and L!

Went in around 7:30am before work and got my inspection done in 8 mins! Super painless process, I…read morerecommend.