I called to get a weekly quote due to an insurance claim. The staff member quoted me a prosperous daily amount due to not having rental coverage on my policy. I advised the staff member that Enterprise Rental on J street quoted a fair rate because the car is having repairs done through an insurance claim and the staff member stated "We do not give discounts regardless". Very rude and unprofessional. To all that have situation like mine, I would recommend Enterprise if not wanting to pick up a rental at the airport. Stacey read more

When we walked in Cortini the girl who I'm sure was supposed to greet us made us feel like why are you here. There wasn't any hello how can I help you. Actually she was rude and not friendly or professional! I'm not sure if we would go back here, we will look for a place to give our business to that wants our business and is more professional. The rest of our experience renting a car went well. read more

The car given was fine. But the lady at the front desk is rude, and makes you seem as a hassle. She made me feel as if I was annoying her by just coming in and renting a car. Won't be back to this location for sure! read more

Wow. I truly don't know where to begin about how HORRIFIC this place (and their "manager") is. DO NOT RENT FROM THIS LOCATION. I was stranded in Bentonville because my flight was rerouted due to weather, and subsequently cancelled. Hertz at the airport ran out of cars and sent me to this location where they charged me a $2500 drop fee for driving the car 90 miles to Springfield, MO. Yes, you read this correctly $2500! I had the car for 2 hours and drove it 100 miles. It's highway robbery and the "manager" (if you want to call her that) clearly gets a thrill out of price gouging and providing horrible customer service. For the record, she was beyond rude and had an attitude problem from the first moment we spoke. She should NOT have her job or be in any sort of customer facing role. She refused to budge or work with me. I never write reviews but this experience left me no choice. I've filed a claim with the better business bureau and have an attorney involved to dispute the charge. AVOID AVOID AVOID!! read more

I rent from the Bentonville location quite often. i only rent from them if there are no other cars available anywhere else, because the main lady that checks you in is extremely rude. She has been this way since I started renting here. It's like she is put off that you are renting a car from them. She is not friendly and very short with people. No actual problems with the rentals, but I am tired of being treated so rudely so I will take my business elsewhere. I will not allow any of my employees to rent from this location anym as well. Customer service is dead here at this location. read more

Worst place ever, soon as we started talking with the lady she was quick to had an attitude, couldn't admit they did something wrong, they didn't give us paperwork we needed, and just wanted to let her know so it doesn't get repeated with another customer, would not recommend at all, unless you like people being rude to you. read more

Lady that works here is incredibly disrespectful and had no regard for me and my situation in any way. When I was originally looking at renting I was thinking of renting for a week. The total would have been $408. Instead I decided I only needed the car from Mon-Thur and the total was $249 (no weekly discount). When I had decided I needed the car for the actual week she would not give me the weekly discount. So instead of paying $408 as normal for the car she's deciding to charge me $550. Does not care about the customer, incredibly greedy, acts like she's better than you, and has no regard for anyone else but herself. I'm a frequent renter with hertz. Use them for my job once a month and have been for over a year and a half. This is without a question the most miserable situation I have ever dealt with and feel taken advantage of, mistreated, and all in all completely dissatisfied. I would never recommend this location to anyone and hope that you will all decide to pick somewhere else TK rent your vehicle. PS: this is the first review I have ever written about anything in my entire life and felt this strongly about advising anyone who is interested in using this location to go somewhere else. Would give negative 10,000 stars if I could. read more

Worst customer service. Smug lady behind the desk did not honor the reservation and welcomed me to wait even though she had just finished telling me that there would be no cars coming in that day. Avoid this place at all costs. Only reason they get one star is that you can't give no stars. Horrible. read more

The staff are incredibly rude and try and make you pay more then you should.I walked in telling her I had full coverage and she kept insisting I didn't so I called my insurance and they confirmed I had full coverage then she called me and told me they would be billing me for the insurance of the rental and it would be out of pocket because my insurance wouldn't cover it. I then again call my insurance to find out what is going on and they once again confirm I had full coverage and don't need to buy their insurance.I believe she is just racist, and what a sad person she is. Oh and she's the manager read more

I picked up vehicle (2021 Nissan Altima with 50k+ miles) 12/20. I left for VA by way of SC on 12/21. In GA the low pressure light came on. I stopped by a truck stop and had tire filled. It appeared to be holding. I drove off and tech heard dragging. Flap undercarriage to engine had no pins and was dragging. He took pics. I called and text to Hertz immediately. I was reassured I'd be reimbursed for any costs and inconvenience. I got to SC and stopped for the night. I woke the next morning and the low pressure light was back on. I made other arrangement for my commute on to VA. When I returned to SC, the tire was completely flat. I called and texted the same number on 12/27. I was reassured I'd be reimbursed for any expenses. I was frustrated and question the policy for issues of their fault. I was to receive a call back but never did. I had the tire plugged and was shown me the pin from the engine flap that was in tire. He also informed that the tires were dry rotting and probably would not make the drive back. I cut my trip short so I could commute with ample time just in case. The car made it back and I turned it in 1/2. I explained to the manager but she was exceptionally rude, over talked, would not listen and did not even allow me to finish the story. I was told I incurred no expenses (neither tech would let me pay) so nothing to reimburse (as if my time is worthless or the fact that I rented this car for 13 days but actually drove it for 2 meant nothing). She even said "Well you dragged the flap that far with no issues and you didn't purchase insurance..." That's idiotic and implies it was hanging before I picked it up! I moved to this area 10 months ago. I have rented from this location 6 times. I cannot continue business with an organization with poor customer service that does not stand behind their own products. I am a lawyer and quite fully understands what I would repair via any insurance I've purchased. Whether I got insurance or not, we entered into a rental agreement, which is a contract of which you guaranteed that your product be fit for its purpose. Considering the fit test with reasonableness, it would have been very reasonable for me to expect a vehicle you rented to me to make it to my destination and back without the engine flap coming loose, an engine flap pin puncturing a tire and all four tires dry rotted. I will dispute with my bank with texts, tech statements and pics if not resolved amicably. read more

Was renting a car from them two weeks ago. Mind you I just turned 20 and I am in town for work. Everything went smoothly and had no problems. Had to come back for work this week. I was denied a rental car and I was then told that I was lucky I even got the rental car the first time. I do think that it is ridiculous that hertz has on the website that I am allowed to rent anywhere in the states at 20 but then the people behind the counter change it to where I can not rent from them. read more

Do not rent from here. Rude staff and they require a credit card or a credit check to rent a car. Horrible customer service.

I just rented a car here to drive to MI for a funeral. I had some issues with my credit card and the hertz employees not only talked to discover (my credit card company) but also tried their best to find a solution. Sadly I had to pick up my car the next day and not the day I originally wanted to because of discover and hertz was very understanding. They informed me that picking it up the next day would be no issue. I was very impressed with hertz and the customer service. I need to rent a car again in a couple of weeks; hertz will definitely be a car rental I will look at. read more

Went to rent a car today. The lady was rude and did not seem to care if she could help or not. What ever happened to customer service? This was probably a $600 rental. Guess they have plenty of business. Won't be back. read more

If you're thinking of renting a car and leaving Arkansas - GO SOME PLACE ELSE!!! If your Hertz car breaks down on you (as ours did) YOU ARE FULLY ON YOUR OWN!!! No other Hertz in America (outside of AR) will exchange out the broken down jalopies that they rent out in Bentonville; they do not work with this location - they will not honor the vehicles or contracts from the Bentonville location... So unless you're fine with the despicable attitudes and poor service at the Bentonville location and the possibility of breaking down and being stranded with NO HELP (zero assistance from corporate, local, or national Hertz locations) TAKE YOUR BUSINESS ELSEWHERE!!!!!!! read more

Tried to call to rent a car in Bentonville but all the numbers given are not working. Called the Hertz in Fayetteville and the nicest guy named Brock was so extremely helpful. I'll be renting from them. read more

Insurance arranged for a rental car while our van was being worked on. Hertz drove from Siloam Springs and dropped it off for us. The rental was terrific (clean, new) but after we turned it in we noticed a $98 charge for refueling, despite the fact that we returned the vehicle with the same fuel level as when we picked it up (3/4 full). We called this morning to ask about it, and they said we returned it at 3/8. No way to prove this on our end. I'm disappointed with their service and won't be using Hertz again. read more

Ok well I rented a car for two days, put insurance on it and went to Wisconsin and back. When we returned the car they said there was no 200 dollars deposit so therefore they are not returning 200 dollars the total cost for the rental car was 5bill worst customer service can't explain to the customers what they are getting and where the hidden fees are coming from read more

Simply awful, and very "cold" staff-They get zero stars from me! I highly advise anyone that has to or is told to go to this location choose another location or even better another company. I rent cars from coast to coast because of travel-and have never had such a bad experience- I did not expect such a bad experience in the city of Walmart. Just do not go here- read more

Good people, quick service. In and out in 15 minutes, both for the rental and for the return. Thanks to Rachael for the help! read more

I've rented from this location a few times. The ladies in the office have always been extremely pleasant & went out of their way to help. Considering I always want the smallest & cheapest car for the gas mileage I know it's not for the money. As for the complaints about the cars they received, that makes no sense. Every time I've rented the car has never been more than 2 years old. I would recommend them for sure. read more