I had THE BEST experience buying my new car here at Hertz Car Sales in Englewood! Previous car was totaled, and I needed to get in a reliable car and FAST. Ashli and Jessica both went above and beyond to ensure I had the best experience, and to ensure I got the car I wanted at a price I could afford (my credit helped as well). They truly exemplify what amazing customer service is. If you're looking for a new car, at an affordable price, go see Ashli and Jessica! Amazing ladies! And the entire office was extremely kind, since my 2x children were with me (10 and under). read more

The most memorable part of my car buying experience was how quick and easy Aly made the entire process. From the moment I filled out the qualification form to when he called to schedule my test drive, everything moved so smoothly. I found the car online, scheduled the test drive, got approved, and drove home with my new car -- all in one day! Aly was incredibly knowledgeable, patient, and kind. He walked me through all the car's features (many I didn't even know existed since this is my first new car) and reassured me every step of the way that they'd help me find a payment that worked for my budget. Doe was also phenomenal -- she made the paperwork part quick, easy, and stress-free. She clearly explained the protection plan and warranty, helped calm my nerves as a first-time buyer, and treated me with genuine kindness and respect. I especially appreciated how she didn't make me feel uncomfortable about not having a down payment and still got me a payment that fit perfectly within my budget. Both Aly and Doe made this the best, smoothest, and most positive car-buying experience I've ever had. The whole location was clean, cozy, and welcoming. I'll never go anywhere else to buy a car! read more

For the most part everybody was nice except for Jessica Bridge. Personally I would avoid any interaction with her at all costs. Jessica is very rude and judgmental. She pretends to be nice but is very bad at it and will constantly make snarky remarks. She made the experience there one of the worst interactions I've had in customer service and it seems as if she proactively wants to make everybody's life miserable and difficult. She judged my credit score and made me feel bad about it when it wasn't super low. She made me feel stupid for my answers with my credit and made it seem like she knew more about my life than I did. She would ask me questions and after I would answer she would give me a dirty look and question me because she didn't think I knew the right answer about my own life. read more

If I could give this location zero stars I would! There was only one person working (Gian )and a line of people out the door. For goodness sakes get this poor guy some help. This is how companies end up losing good workers. This guy needs a raise! He's patient, hard working and does his job well. read more

Have somebody answer the phone? This is the second time that I tried to reach out to them. The first time is that I walked through the parking lot not one sales person came out and ask how I was doing to give me the option to help me or if I could say I will come and get you nothing they're all in the office all bullshitting when I did walk in. Another lady came in after me and boy they zoomed right in on her. That's kind of bull crap I said wait. I've been here for an hour and you guys are ignoring me. They didn't care so I end up going somewhere else service and finance needs to have some work done. read more

Awful experience. I was there at 9am when they were supposed to be open only to be told they didn't open until 10. So after sitting in my car for an hour, they couldn't find the car I was trying to buy. When I started to get annoyed with the complete lack of customer service, the excuse was that they were short staffed. Everyone is these days. That's no excuse. When they finally found the car it was absolutely filthy. By that point I didn't care anymore and was ready to buy it only to be told there was a safety recall and they couldn't even legally sell it to me. I ended up going to Enterprise later that day and having a wonderful experience. Hertz seriously sucks. read more

Nobody ever answers the phone wtf. Can't even talk to someone to get information. I want to rent a Lyft car and have to go through these guys and they can't even be bothered to answer the phone . read more

IF I COULD GIVE THIS PLACE ZERO STARS I WOULD . This is the absolute worst experience I have EVER had with a rental car company. So unprofessional. The car I was scheduled to BUY was absolutely disgusting inside and made all kinds of crazy noises within 20 minutes of driving it. Had to drive all the way back to the shop and they gave me attitude the entire time. Jasmine specifically was completely condescending and childish during the entire transaction. Then they tried to charge me $75 for the hour and a half I had the car!! NEVER EVER GO HERE read more

Yesterday i make a reservation via hertz website for a mid sized car for 6 days scheduled to pick up at 10a 8 /16/22. Around 9a this am "John" (the name i heard) from hertz calls and asks if i can go in in the afternoon to get a car bc they dont hv any cars. (how is it these car cos dont hv cars when theyre in the business) I told him no and askd if i could go to another store bc i hv appt at 11:30a. He asked if 10:30a would wk. I sd yes. I asked him how long the appt would take for a car bc i hv to get my son at 3, he sd "15 mins max". At 10a my other appt calls and reschedules for 5:30 this evening. So i call hertz back and speak with a female and reschedule the car to 2p 8/16/22. We arrive at hertz at 4940 s broadway in englewood at 2:03pm. There were at least 100 cars in the lot btw. We Go in and sit down. Theres 1 customer at the counter, in the entire store, with the one and only visible employee in the store. For 35 mins my adult son, a toddler i had with us and i sit there listening to Gian "John" LaManna Assistant Manager II shoot the you know what with other customer abt Italy, apparently theyre both italian, Gian's mom, customers wife, customers job, customers owned vehicle, Gian's mom wanted to name him Giovanni but she didnt want him to hv a hard time with the bubbles on the standardized tests.. yada yada yada...they conduct business for abt 10mins during that entire time. after 35mins i go up to the desk and say "im sorry to rush you guys but i had a reservation at 2 for a car and i need to get to my son who is out of school in 25mins. I asked abt the really nice female i spoke with earlier and he sd shes in a conference call. Gian sd he was walking the guy out and hed be right back. Then i hear him tell customer he has to take photos. Another 10mins goes by and Gian comes back in and i smiled and sd ok i hv 15 mins to get to my son so... (In other words lets hurry please) he looked at me with disgust and sd "i was with a customer maam". I sd "im a customer as well and i had a reservation for 2". He walked away and walked towards the door and sd "youre orig appt was for 10am" with a snotty little look on his face and i sd "yes and you personally called me to say you didnt hv cars and asked if i could come in the afternoon." My appt got switched so i called the female there who sd 2 pm was no prob at all. He walked outside without saying a word but shook his head at me with a dirty look. Then came back in a min later and asked for my "drivers lic and id" and i teased him abt it trying to lighten the mood, he laughed and asked for a credit card. At first he didnt say the balance. I gave him a card. He dropped it on the desk and sd "that's a debit, i need a credit card", i gave him another card and same thing so i get him an actual credit card which i was unaware was required and i knew there wasnt enough on that card to cover the expensive rental which i told him theres not enough on that card to cover the rental he then sd what is opposite of what the website sd which was according to site that i could show a debit card as long at theres 2 other forms of ID which i had. Which would NOT be charged until i ret the car. He insisted it says on site that i must hv a credit card then he proceeds to say that the amt to be charged is for the car for 6 days PLUS (and this is new) a $200 deposit. I sd theres nothing mentioned of a deposit of any kind. I explained again their site doesnt say any of this, he sd "most people dont read the agreement" and i sd "i read every word bc i cant hv any surprises". I told him theres far more money on the 2 debit cards then there are on the credit card. He sd i should pay the credit card off so i can use it. I explained that " 1. even if i did pay the balance, it's irrelevant bc it takes 48hrs to post, 2. i still wouldnt hv the surprise total to use bc thats $14 over the limit on that card". He insisted it says it on their site and sd if it does then pull up your site and show me. He pointed out the door and sd maam just go. I asked him to show me and he sd "maam just go" and pointed out the door. I sd "oh i am going". He sd it again and sd "you can leave" i sd "oh really? Thats so generous of you, thanks". He repeated himself again as we were walking out and i turned around and sd "you know what? Youre terrible customer service mngr, you couldnt even be bothered to greet us when we walked in the door". He sd "i was with a customer". I sd "i was a customer and all you had to do while you were busy chit chatting was acknowledge other customers who just walked in the door." Then i waved at him and sd ""hi maam ill be right with you" or tell the truth "hi maam its going to be awhile im all by myself in here"" then we could've gone and gotten my 9yo from school and came right back. He didnt say another word and we left. Even if Gian could prove i was wrong abt the card thing, (i just read the confirmation email too and theres no mention of the read more

**DISCLAIMER: Adam and Nate are not to blame for anything in this review** John needs to be fired. He is the most unprofessional person I have EVER tried doing business with and he seriously is unfit to still be working there. Last week I went in looking to trade in my car so I called ahead to confirm the vehicle I wanted was still available. Even though I arrived only 40 minutes later, I walked in and was told that they sold it a couple days ago, and that their system online is a week behind. Irritated that I drove all that way for no reason, I asked them to do an appraisal on my car so it wasn't all for nothing. I watched John take a picture of the VIN #, but unbeknownst to me, he never even ran the CarFax or anything on my vehicle, which would have allowed him to see it was a salvage title. He offered me a good trade to "make things right" for the mix-up on not having the vehicle I wanted, and even though I was surprised by the high offer I never asked to make sure he knew it was a salvage because I thought he did his job correctly and ran the VIN during the appraisal. I wasn't ready to buy that night but I called him the next morning and asked him to hold the vehicle on the lot for me as long as he could promise me the same trade he offered last night. He agreed but requested a "security deposit", and asked that I send him pictures of the front and back of my CREDIT CARD to his personal cell phone??? Like wtf?? He told me he would just delete it off his camera roll after charging me the deposit and I was like excuse me?? He held the car anyway despite me not giving it to him, and I arrived at 3:30 to start the trade. I did not actually get helped until 7:45 pm. By the time I started signing the paperwork John had left...like he literally left in the middle of his own trade. Adam the finance guy was clearly overworked and was already two hours into overtime by the time I got to him, but he had a great attitude nonetheless. He was the first one to actually look at my title and see it was a salvage and that's when everyone else realized that John f*cked up. BUT THEY STILL HANDED ME THE KEYS TO THE NEW VEHICLE ANYWAYS. Fast forward to the next day and John calls me... he's irate and biting his words over the phone, demanding I bring back "his car" and saying that I lied to him. He threatens to call the cops on me, take me to court, etc... if I dont bring back his car. I straight up just say I'm taking this to corporate and demand he gives me HIS managers #. John refuses to give me his managers # ( hm I wonder why) and he actually cussed me out over the phone and hung up on me mid sentence. He seriously has anger issues and I was scared to go back to the dealership because of the threats he made to me. I later found out that his phone call with me could be heard throughout the dealership because of how loud he was yelling, and he left in the middle of his shift for over an hour to "cool down". Like seriously??? His manager eventually called me an hour later to discuss the legalities of the trade, and basically confirmed that they would try to take me to court... even though it is THEIR JOB as the dealership to understand the laws/policies and communicate that with the customer. For heaven's sake I'm 20 years old and this was my first time buying a car. I didn't know I had to verbally disclose it was a salvage and even in hindsight the statute they were throwing around is meant to protect people not dealerships. I decided I don't want to deal with their hot mess of a company or battling them in court (even though I think I could have had a solid chance at winning) so I just caved to the coercion and brought back the car and voided the trade. The whole thing makes Hertz look like a laughing stock and I will NEVER return as a customer there again. John single handedly dropped the ball again and again: appraising a vehicle incorrectly, asking for pictures of my credit card info, cussing me out over the phone, threatening me, and blaming his inability to do his job correctly on a 20 year old customer. He's lucky I took it back because if I didn't he would have lost a minimum $7,000. I hope he's in hot water with his manager Derek Wattswurth as well... Rick you seriously need to fire him. read more

Nightmare situation attempting to purchase a car from Hertz. They willingly let us leave with a heavily damaged car. We waited over a week for this car, we were told it was getting routine maintenance and getting cleaned after it got rented. Turns out the car was filthy on the inside, quite disgusting if im honest. Food crumbs on every seat, literally every seat. Liquid drops all over the shifter/cupholder area in plain sight. Even WORSE than that--the car sounded like the wheels were going to fall off once making a full turn in either direction. We got about 30 minutes away just to realize this major issue, told we would be charged if we didnt bring the car back immediately. This is all on a work day with limited time on our end. We were poorly greeted upon arrival and we got in a combative conversation with employees. Didnt once get a sorry or any type of apology. Just extremely unprofessional overall, the employees were 100% comfortable with us leaving empty handed. No sorry, no "what can we do for you", no nothing. Just "oh it happens, we dont have to check them before selling" etc. none of it made sense. Lots of contradictory statements made over the last week. Horrible day, horrible experience. No new car for us. Waste of time. Manager did what she could- thank you for that. But one specific employee was way out of line, and the car was not assessed before letting us drive off. Unprofessional :( read more

I hate writing negative reviews, but this is truly frustrating with rental places and something needs to be changed. I have a rental because my car is getting repaired, I've had a reservation for a rental for months, I called a week ago to ensure I was getting a car similar to my car (Land Rover). I get to the rental and they give me an old Dodge Journey, how is this an equal car? Update: I called around to different stores and finally back to this original location and a manager filling in from Lakewood location answered and was super helpful. She had a car to exchange for me and her customer service made everything better. I appreciate you! read more

Wow !!! Worst customer service!! Rented a car months ago..... Today went to pick up the car (the day before we are supposed to leave) And they tell us they gave away our car.... And there isn't anything they could do for us. Worst company ever Worst customer service Ruined my families vacation we are having to pay hundreds more for a car now. All they had to say was, "we can rent you another van but we won't be able to give you the special price you rented at originally, we have to charge you the price for a pick up today." If I could put a zero stars I would read more

...the fact I can't give a zero star rating is pathetic because you all deserve nothing for what you did. Where do I start...I purchased a car from Hertz Auto Sales from this location January 13th 2020. Excited that I had even been approved to buy a car that's the one thing they did right...Experian car check ran and all Good, being a first time car buyer I thought they had my best interest at hand, boy was I absolutely wrong. Let's fast forward to 2 years later when the new Nissan Pathfinder 2023 came out and me liking the one I bought and used car prices going up I wanted the brand new one. Went into Tyssen Nissan to go get my car appraised and put my down payment on the new one. They then run the car fax there at the dealership, come to find out I had a total loss on my car before I was even sold the vehicle. Talk about a surprise... on a car I owe 16k on still come to find out it's only worth 9k because of that. Finding out this information I go directly back to this location to resolve this and find out what Hertz is going to do to fix this. I started this process back in January of this year...the Location Manager TJ told me they've reached to corporate to see what they are going to do, I've called, emailed, and have now gotten a lawyer to resolve this issue with still zero response from hertz at all. When I tell you to not trust these people 100% believe me. I have the documents not showing the total loss on the vehicle and then the most current ones that do show the total loss. That was reported 8 days before I purchased the vehicle. Im hoping that they have not screwed anyone else over like they have me. At this point I feel like the fraud they have committed has been swept under the rug because im the little guy here. It's sad a multi billion dollar company can't afford to right their wrong. This is 100% fraudulent and it's going on like it's okay to do to people. I'll take this as far as I need to so I don't have to pay into a vehicle that wasn't worth the 20k you sold it to me for read more

I rent often and for the last 4-5 rentals, the cars are dirty, NEVER full on gas and the last car I was told I had 1/4 but to leave at 1/8 tank to drive to DIA. it actually had less than 1/4. I may have to stop for gas before I get there. Ridiculous. My fault for leaving there but I had no time to make changes. read more

I was in a crash. It's not my fault but the other party's insurance is trying not to take full responsibility. Until the 2 insurance companies duke it out, my rental is out of pocket. If you get in a similar situation and have State Farm like me, Hertz has the lowest rates. Going through the insurance side of Hertz it was only $20.50/day (including taxes) and they got me a nice Prius. I had a variety of options to select from and was leaning toward the Juke until one employee suggested the Prius which was definitely the right move for me. The whole process was smooth and everyone was helpful. The only minor complaint is that they also sell cars here so the lot gets full/cramped and the inside can be a bit confusing depending on what door you use. I'm now driving a family loaner (free) till my car is fixed, but the Prius from Hertz was super nice to drive. read more

I REPEAT DO NOT GO TO THIS PLACE . From the manager Tracy to the finance guy in the office that can not do his job . This place says no haggle but yet told us one price firm and then when it was time to sign paperwork wanted a much higher price than what was listed . They come off as rude and that's the way they are . Never would I ever recommend anyone going for a car there . read more

IF YOU ARE GOING TO RENT FROM HERTZ, GO TO THE LOCATION ATTACHED TO KUNI HONDA ON ARAPAHOE FOR 5 STAR SERVICE! I have to warn everyone, this company (Hertz), is GREAT. This location, however, is absolutely horrendous!I seriously have never experienced customer service that was as poor as this. You will seriously be shocked at how these grown people speak to you! I used to be one of those people who thought "this couldn't happen to me", and then I found myself in the center of one of their scams. Of course, they are nice to you at first, but BEWARE. One trick that they actually TRIED to play on me, is they tried to rush me out the door, and assured me that the car was photographed, and that they did the checklist before I got there "for my convenience". That was a stupid mistake. I returned the car on time and they charged me for several days AFTER the car was returned!!!I confronted them, and magically, they were trying to pin me for a $1000 repair for a side mirror. The scam is that they broke it themselves, and they did not do the checklist with me so I wouldn't notice, and so that I could pay for their or the previous driver's mistake. We went as far as them reviewing security tapes to see that I left the car in the same condition that I received it, and that the damage that they magically discovered days after the car was returned, was caused by one of their staff. I was astounded at how UNPROFESSIONAL the manager Brooklyn, and her associate (a black male), were. They straight up accused me of lying, hung up on me, said they don't care who caused the damage and I was going to pay for it. Extremely feisty and rude. I called them each day for over a week, emailed corporate, called corporate and after over a week, someone from corporate reached out to me and cancelled the FRAUDULENT charges, and also removed $100 from my total correct bill. She said corporate spoke to the manager, and to expect and apology from the manager- NOTHING YET. IF YOU ARE GOING TO RENT FROM HERTZ, GO TO THE LOCATION ATTACHED TO KUNI HONDA ON ARAPAHOE!!!! Do NOT give up, and go to official hertz.com website to report this place. Email executivecustomerservice@hertz.com for a direct response!! Call daily until it is resolved, I found out FROM corporate that they found evidence of that store being fraudulent and conducting business in a manner which does not represent the Hertz brand. Call now! read more

Due to a hailstorm that took out most of the cars in Denver, and it being peak season, cars were in short supply in Denver. At the Airport I chose a compact because the intermediates were gone, but I had paid for an intermediate. Joe got me an intermediate, but it had a leaky tire. Joe then found a car for me which was the next class up at no extra charge. Joeseph Mooney (Joe) went above and beyond to ensure that I got a car that was mechanically sound. I ended up very happy with the rental. read more

They gave me a car that smells like cigarettes. When I first got the car I thought the smell would eventually leave, but it got to the point that the smell seeped into my clothes and bags. I had to return it within 3-4 days of getting the car because the smell was unbearable. When I dropped by the rental shop, the workers told me that it was impossible for the cause to be a cigarette smell since all Hertz vehicles get destroyed if they've been smoked in ( once I got home and did some research, I found this to be completely untrue). Then one of the representatives went out to inspect the car and told me that something had melted within the car which was causing that smell. When I asked why it was given to me in that condition she stated that it wasn't. I found this to be very rude since she essentially disregarded my first statement that this car was given to me this way. On top of that, they made me pay for $10 per gallon for gas to refuel that same car that I was dropping off. While I was outside waiting for a representative to move a few cars so that I can drive off the lot (I was told to wait) I had a couple representatives walk by me and ignore. The initial representative that I spoke with was giving me looks while I was in the car and didn't come out to help. I had to simple drive off the lot on my own since I wasn't given anymore direction after a few minutes of waiting. I have a few more complaints about this location but I'm already exhausted texting and explaining this most recent interaction. If I could give them 0 stars, I would. read more

Apparently they believe that if they give you a vehicle with low tread and it goes flat then it's your fault and they will charge you for it. So when I tried to call their hotline number on Sunday to let them know the tire went flat no one ever answered and I was on hold for well over an hour. I had to call an actual office location on Monday and they had me bring it in to trade it in for a different car. When I got there they tried to give me a second car with really low tread on the front tires. Then they stared at me when I said I won't take the car since it's low on tread and the guy looked at me dumbfounded like he didn't understand why I wouldn't take it. He told me it wasn't scheduled for a service for a few months and they'd check the tires when it is scheduled. They don't seem to care about customers or the safety of the vehicles only getting as much money as possible. Don't use them. read more