Gold member. I reserved a car for 1:00. Still waiting at 1:45 because they need to "get it ready." Now they are cleaning it.

I came in and it was two people in front of my the wait time was like 1hour just didn't make any sense.

My mom rented a car from this place and the service was awful. She requested a car that was standard and they gave her a car she was not familiar with and didn't know how to start/reverse and drive. That would have been fine if they had someone teach her. The tires also had sensors and kept going off and she didn't know how to fix it or turn them off. She said she called and they said they would send someone (she was approximately 10 minutes driving distance from the rental lot) and she waited over 2.5 hours and no one came. Then when she called back it turned out they closed! Incredibly rude and poor customer service. I am appalled they are still in business. I would hope no one would treat anyone else's mother this way. She said it was extremely expensive, they were rude and she didn't know how to drive the car without asking someone else for help (and no one from the rental place bothered to show her when she asked). read more

My car dealer's service department contracted with this Hertz Local Edition for a rental car while my car was being serviced. When I arrive at Hertz, I was the only customer present. The representative at the desk told me to wait as he took phone calls after phone call. I had to wait half an hour just for the representative to take a break from his phone calls and actually service the live customer. This business has an utter lack of regard for its customers. I'm a Hertz President's Circle member, and don't think I've ever had worse service from Hertz. read more

Quality of car was not the best Also, I accidentally lost my car keys in the car. I filled out all the forms and paid for expedited shipping - it has been over 6 days and no one will help me. No one will answer the phone read more

It need a really deep clean inside and pls don't let the costumers wait for so long. Really bad service.

I have been sitting here for 45 minutes and haven't been helped. Customer service sucks.

I consider this Herts branch as the best in the Bay Area, Why? because the Branch Manager who's David Navarrete went beyond my expectations with his performance by providing me GREAT CUSTOMER SERVICE, which is hard now in days to find on rental cars stores. Our family had last minute plan trip to LA and yesterday afternoon I came to this store for the first time at closing time and I thought right away that I was going to be told that they were closed, like many other stores does it, BUT David with his professionalism ask me " How can I help you " that right there, showed that this man really cares and takes pride on his work and wanted to make sure to satisfy a desperate customer who was myself at that time and he did it. He was able to reserved us a really nice SUV with a great rate. I was very satisfy with the SUV and rate we received from Mr. Navarrete, I highly recommend this store especially when David is present because you will see and feel that you are at the right place. read more

This place was terrible and there was 0 customer service. First, I rented a car for 9am.. they didn't have a car until after noon. Then, I was charged twice for insurance and they would not reimburse me. Save yourself and your pocket from this rental facility. read more

Kevin gave me absolutely outstanding customer service- give this guy a raise! The staff at this location was so professional and courteous, they got me in the car of my choice quickly and affordably. read more

Hertz Rent A Car - Car Rental Near Me - San Leandro, California

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Whatever you do, do not rent from this location, even if it's through insurance. The manager/franchisee is a scammer. He doesn't answer the phone. He doesn't return calls. He doesn't even have voice mail since my call just kept ringing until it finally cut off. He doesn't do pick-ups or drop-offs. He'll say they're too busy, but when I got there after having to take an Uber, there was only one customer, and no other employees that I could see. The worst part was that he used my credit card, which was supposed to be for deposit, to charge me directly for charges that should have been charged to my insurance. There was no communication whatsoever. I just checked my statement, and there it was. My insurance contacted him for an extension, but he still charged my personal credit card. DO NOT give this person your credit card number. You've been warned. read more

I'm here right now. This guy, David is answering the phone instead of handling customers here for reservations. That's unprofessional. My reservation was for 3 but he is on the phone. There's a woman in line with a cane who keeps being put on hold for this guy to get on the phone and handle things customers should be calling the hotline for. Now he is talking to someone on the phone about a garage door opener. He needs help but he also needs manners. read more

Hertz Rent A Car - Here's a photo of him putting me on hold with the third phone call that came in after me. - Car Rental Near Me - San Leandro, California

I came in today for a reservation I had made online and I was helped by Kevin. Kevin explained and walked me through every detail of the rental process. He went above and beyond to show me the bells and whistles of the vehicle and was extremely knowledgeable about all of the vehicles in their inventory. Kevin made my rental experience easy, fun and exciting. Thank you Kevin. read more

Been a gold member customer of Hertz with a presidential status for quite sometime. I love landing at this airport and going to this car rental terminal jump in any car and drive off. Except yesterday. Grace at the exit kiosk was very offensive. Maybe it wasn't her day but to take it out on customer is unacceptable. She could not operate the registrar to let us out and accused me of fraud. She did not know how to swipe of tap my credit card. She said she had to charge my card 400 dollars for security deposit which was already prepaid in may when we made the reservation. She handed over the receipt, let the gate up. When I looked at receipt she actually charged me something other than the 400 dollars. Tried calling customer service but was unsuccessful. read more

When booking for a summer reservation in February, this was the cheapest option. Not at the airport, but very close by. I'm glad I didn't check the Yelp reviews before coming, because our experience was great! Pierre processed the reservation and was efficient and polite. We got a 2018 VW Tiguan that was in great shape inside (a few cosmetic dings outside, which we noted) and performed flawlessly on a 2600 mile trip. We got back a couple of days early. Pierre checked us back in, and even managed to save us a few dollars. He is a valuable employee, and hope Hertz recognizes that! read more

Not customer friendly. Basically - looking to rip you off. I won't be going back to this location & will consider passing on hertz and affiliates now. It is a huge step down from enterprise especially considering the pandemic. read more

I went to car rental counter and was told that there were no cars available at confirmed pick up time. Told it would be 1-2 hours and was directed to the line of people (about as dozen people) who are also similarly waiting for hours for their car. This is the second time for this location and hence my dismal review of this location. Consider another car company seriously. read more

David and his team are doing an amazing job!! I've rented from this location several times and my experience has consistently been great!! Special shoutout to Pierre, Sofia and Calvin!! Keep up the good work. I appreciate you for such excellent customer service. Thank you for always being accommodating when you can and for following up with me during the insurance fiasco after the bad storms that hit hard last month. read more

The employee that is currently here is named Brian and is the rudest person that I've ever encountered! Because of him I will NEVER EVER rent another from this place and I'll make sure to tell people not to come to this location. Nobody should have to be talked to like that while their spending their money! read more

I had a horrible experience with the manager David, I came to the rental place because the tire popped only after 15 min from renting the car from another location. David approached me and said "what happened? No introduction or professional approach. He accused me of damaging all the tires of the car and started to point out damages that the car already had. He told me I needed to pay for the tire and he needed to investigate, and kept accusing me of damaging the car and rims and other tires. He was so rude, asked me why the other location would send me to his location & I explained my house is close to here and the only reason I went there was because my insurance sent me to the one in Oakland. He was so rude, unprofessional, unhelpful and I get customer service is hard but he judged us without even knowing the story. Fortunately the other manager at hertz broadway Floyd at came to the second location and explained everything, helped us get a new rental. It's so stressful to get into an accident and go get a rental car then drive it only 15 min home and the tire pops on the freeway , these car are suppose to be reliable; David was not empathetic, or understanding he had a preconceived idea of what he thought happened. Thank you so much Floyd for making our day, after being in an accident the last thing I need is hertz manager being rude and unprofessional. read more

I don't understand why this location has low ratings! I am so picky about so many things & as I was reading the reviews in here I felt hesitant to rent a car at this location. BUT I am glad I did rent a car here! The staff was friendly, kind, and helpful. Our car was in excellent conditions, it was almost a new car. Perhaps, we got lucky to get the car we did but we loved it. Note: I reserved the car online, one month in advance and we had no issues. read more

Hertz Rent A Car - Excellent condition :) - Car Rental Near Me - San Leandro, California

Terrible customer service. If it weren't for my insurance company sending me here I would have walked out of this dump immediately after entering. It took their team almost 2 hours to get me out of their office and into a rental and there was only one person before me. They gave me the open room of a Nissan and Toyota, I chose the Toyota but shortly after they tell me they can't give it to me because it was already reserved by someone else and the Nissan was the ONLY car they had available. So they end up renting me the most beat up, banged up, Nissan Sentra I've ever seen in my life. I mean I couldn't count the dents and dings on this thing if I used my fingers AND my toes. Not to mention the whole car shakes when you go over 50mph the dirty seats, and spider nest in the back seat! I wasn't expecting anything close to my S550 that was being repaired but at the very least something clean and SAFE to drive. Luckily I my insurance paid for this dump of a vehicle so I wasn't charged. However when I went to return the vehicle and started explaining how the condition of the vehicle was downright unacceptable, the condescending woman at the counter who calls herself the manager began explaining how it's MY responsibility to report to them issues with the car. So it's the customers responsibility to insure cars are safe and clean to drive now?! She took zero responsibility. If your insurance is sending you here for a rental, do yourself a favor and request the Hayward location. Much better customer service, and better selection of safe clean cars. read more

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Rented a car here over the weekend. David the manager is the most unprofessional individual I have ever encountered. Waited an hour and a half to get a rental with a reservation and fully paid. He was calling people that had just gotten there over the ones that had been waiting over an hour (3 other customers). When it was our turn, he began to say something about us being late and that he shouldn't give us a car (we've picked up rentals after the scheduled time, other companies have had no problem, it has never even been brought up). My husband and I let him have it, about the wait and his attitude etc... He changed his tune and was very apologetic but it was too little too late. read more

Horribly trained employees that can't even hire low traffic periods when fully staffed. Waited for over an hr for them to work through 2 customers despite my rental being pre booked read more

We ordered a SUV and reserved it online about a month ahead of time. I had my wife drop my 1 year old and I off because I thought it would be quick and easy... 1. They brought around a Nissan Armada and as they were giving me the keys I noticed the tires were totally bald. The manager said that he would have to call around to find a safe SUV. I said a large 4 door truck would work in this pinch 2. They brought around a Chevy Silverado but it was a crew cab and did not fit our car seat. They said they have a Dodge Ram that just needs to be cleaned and we could have it 3. After about 2 hours we left with the DoDge Ram. I thought it smelled a little like smoke but figured it was from someone nearby. 4. It was not, someone had smoked what seemed like a ton of Blunts as the stink of weed and tobacco never really left. We had the windows down even in Tahoe. It was pretty disappointing all the way around read more

So I was service by two people the first one was a lady with glasses who pick me up from Honda the second person was named Pierre. They did an awesome job in customer services I don't know what other people experiences were but mines was exceptionally well. I will definitely go back if they keep the same customer service. Thanks guys. And thanks Pierre. read more

Why would I even bother to rate a rental car company? Well not so happy of course, but not too bad either. I was given a car that had scratches all over it first. I was like, really? If I get this at night I would probably ended up paying for a shitload that someone else have done and might have paid for it already (and why they don't have the basic decency to acknowledge that the car had scratches all over it? I mean how can they not know? Ok next, I was given a brand new car instead, happy. Next when I returned, I was supposed to be getting final invoice in the email right? Well no, even though they told me so. It is just simply bad management and process not being followed, and the problem seems to be the fleet management staff at the back, the people at the front are quite nice. read more

State Farm sent us to this Hertz location and we were not happy. My husband got this beat up car - scratches and dents. It stunk like BO. Gross. He had to drive with the windows open otherwise he'd get sick. I told him to take it back but that was a bigger inconvenience. Won't go back here. read more

It was a good experience for me. The only problem I had was they don't take cash so in reality that is not a problem! I kept the car for almost two months (it was severely overdue)!and they worked with me every time!! The down side they hardly ever answer the phone and keep you on hold forever, when you go there--they are buusy!!!! They really need a bigger office and more staff!! Other than that the customer service was great!!! read more

I don't understand all the low ratings, because my experience was great compared to the other car rental companies in the area. When I called In, I got a straight forward answers about my rental. I had to book an extra day over the phone and they charged me the same rate with no extra fees just the daily rate. The return was simple and easy. The manager was extremely helpful. Sorry I didn't get his name but he was of Asian decent, this was a Great experience for me in an emergency situation. read more

Finished off a nice month rental by returning the car to the San Leandro location, and asked John at the front desk what was the way to get to the nearest BART station. And to my surprise, another employee, Calvin, said he'd give us a ride there! It was about 2 miles, and he was a delight to talk to, told us about some parts of the city we were not familiar with too! A great rental experience will be back the next time we need a car. read more

This place deserves no stars. Worst customer service you can deff say this place is "ghetto". I live close by and needed a rental while my car got fixed wow they had no cars with california plates. My only options where Arizona or Oregon? The cars where dirty orange peels under seats n gas tank empty. Not professional at all girls where just on their phones like my reservation was thru their phone. Made me pay 300 for a smoking fee when i didn't smoke in the car at all! Will never return. Will tell everyone else to go elsewhere. read more

I reserved a car to pick up at 9am ..... I get there about 10 minutes early, and they tell me they have no cars available for me due to an issue they were having . Not just this specific hertz but all of them . I was told I could have a car ready by noon but I didn't have time to wait . I feel like a courtesy call to let me know I should wait until a later time to come pick Up a car would have been nice , but instead i went down there to waste gas and my time when I could have gotten a simple call . Long story short , I ended up canceling my reservation and picking up a car down the street at enterprise . Waaaay better experience read more

Best car rental in town, front desk girl was very helpful. I am surprised with all these negative comments, but my experience was 100% satisfied. read more

The representative that helped us was friendly and tried to do what he could to help. Unfortunately we are not satisfied with the rental. We reserved an intermediate SUV, the one they gave us smells badly of smoke, so much so that it's difficult to breathe, it also was not cleaned well and you can't raise or lower the driver seat because the lever had been broken off. They offered us a larger SUV at $25 more per day. I used to work for a rental company and we went out of our way to ensure the customer was satisfied when they left, without charging them an upgrade fee. Will not use this location again. read more

The manager's customer service skills at this location were extremely poor. Not only was she rude to both me and other customers, but also her own employees. Overall, she was too short with everyone and was consistently condescending. She is the reason for my negative review. However, I would like to point out that I worked a lot with Karen who I did like. She was helpful and was pleasant to interact with. My negative review does not reflect upon her, it is only about the manager. read more

Worst experience I ever had renting a car. Long waiting time!! Rude and unprofessional manager and staff. They were dressed unprofessional too. The 800 number is no help either. Booked online and was charged a higher price when I went to pick up car. I will never rent from Hertz again. Don't waste your money and time. read more

If I can give this place zero stars i would. The only reason I go to hertz is because of my insurance company. My dad and I came to rent a car at this location since our car was in the shop. We came in sat down for a 5-10 minutes before we were helped. The staff is extremely rude and slow. When we finished all the paper work they had us choose a car, the car we chose reeked of marijuana. We took the car anyways since we thought that we could air out the car but the smell didn't go away so we returned the car the next day and got another one... The second car had a crack in the window so we returned that one and got a third one. The third car worked out for about a week then the tire pressure light came on. The second time that we came here to rent a car we mentioned the problems we had before and he just laughed. No apologies. While my dad was driving the car that we rented the second time he got a flat tire... -__- Overall this hertz location sucks! They need to service their cars more often! Next time we'll probably just pay extra money and rent from enterprise or go to a different location! Never coming back! read more

My absolute worst rental experience to date. I made an online reservation which was supposed to give me 45% off $2600. I called the main "contact us" number to ensure I would receive my discount at pick up. When I arrive for pick up there is no discount so I have to cancel the reservation, make another one, get a taxi to another location to pick up another car. On hold with their main help number for roughly 20 minutes with zero resolution. Just to check I call to make a regular phone reservation and compare it to the exact same reservation online for the "prepay to get 45% off" your rental. Guess what? They are identical. The promotion is a sham!!! Every single hertz employee I spoke to or came across was moronic, unhelpful with the shittiest customer service possible. The irony is that a reservation at a third party website costs less than the original quote and it's at guess where? HERTZ!!! Never again. My one star is actually a zero. read more

Have dealt with this location twice. This is a "LE" local Edition, so they do pickups. The first rental worked well until the return, when the branch office was full of unhappy people who had reservations at that branch and were having problems. It took almost an hour to go through the return, during most of that time the desk was totally unmanned. On my second rental I prepaid. I called hours before the reservation time and scheduled a pickup. Half an hour after that time I called to find out where they were. The branch didn't answer (it was during business hours) and the phone mailbox was full and couldn't take any more messages. I called the 800 number and they couldn't reach anyone at that branch either. Finally I called the next nearest branch to see if they could take over the reservation, and they told me that the San Leandro branch often doesn't answer their phones. read more