Picked up my vehicle on May 4th and yet no receipt was emailed to me. The hold of $200 was still on my card. Went to website and my information was not being recognized. How can I trust them?​ read more

I've rented many cars and this is my first time having any issues. I arrived on time for my car rental and the car wasn't available! I was told it was on the way back here from another location and they didn't have any alternatives. It took over an hour for the car to arrive. Then, when it did arrive and I drove off, I got a call saying I had to go back since the previous driver forgot something in the car. I was on a strict timeline so this was very inconvenient. This location is pretty small so that could be why they have low inventory. I usually like Hertz, but I do not recommend renting from this location. read more

This is my go to spot for renting a car because their customer service is the best. Chris in particular is unflappable in the face of a fair amount of pressure that comes from a line of customers combined with a lack of vehicles to meet their needs. (This is, by the way, a challenge that gets created elsewhere but that the local agency staff have to handle.) The staff here - Chris in particular, as mentioned - is competent and courteous as he works through each customer's needs. I will always return here for my rental car needs. p.s. Note to Hertz - with the increase in e-cars, a more suitable charger - at least level 2 if not a fast charger - should be installed at this location! read more

Booked a non-EV SUV at Hertz months before our trip. We own an EV but have range anxiety about a long trip to FLA. Got to the rental office, walked in the door and the guy at the counter says "all we have are EVs". I asked if he could help us find a car at another Hertz and he said we'd have to go to the airport. We called Enterprise in Central Square - our usual rental place - and were able to rent the car we needed. Worst thing - Hertz charged us a $50 cancellation fee!!! read more

I have rented a vehicle from this location three times. It's time the vehicle was perfectly clean top-notch service. I appreciate them being nearby. I would continue to rent from them read more

THE WORST. Reserved a Dollar car (owned by Hertz) thru Expedia at this location. When I arrived at the appointed hour, there were no cars in the front parking lot, just a few customers milling about. Not a good sign. Inside, after proving my reservation info, I was told they had no cars to rent. A few minutes later, they said my reservation had been cancelled, which was not true. Another agent said the same thing to the customer next to me. BS! At least 8 of us were stranded. No cars, no apology, no effort to find alternatives. Never again. Would recommend checking out Turo if you are visiting Boston on a Friday in the fall. read more

Called me 10 minutes before my rental and was told they didn't have any cars on the lot and was unsure when they would. Thankfully, because I had no other option, they called back an hour later and had a car available. read more

Rented a car via Priceline for pickup at this location- no car available. Worker completely unhelpful and uninterested in assisting. Terrible service. Hopefully we get our money back....... read more

Wossen was so helpful and really listened to our questions. Nice to get such great service!!

Worst rental car experience possible!!!! I reserved a full size vehicle because I was going to drive my daughter and her belongings to college. I showed up at my designated time to get the vehicle and there were several people waiting that looked very exasperated at the situation. Once I got to the front of line, I can see why they were upset. I was told the only car I could get was an electric Chevy Bolt. I told the guy it wouldn't meet my needs for distance or capacity. His reply, "that's all I got for you bro." He had his hood pulled over his head and was laughing. I said, "well, I guess I will have to go to the Boston airport where Hertz will have more cars, please transfer my reservation there." He replied, "can't do that, bro, you need to cancel your reservation, bro, and make a new one, bro." Guy said "bro" two or three time every damn sentence! I replied, "please cancel my reservation." He replied in a pissed off voice, "I CAN'T DO THAT!" I replied, "you are sitting a Hertz computer and you can't cancel my reservation?" He got even more indignant, "YAH, THAT'S RIGHT." I calmly replied, "I guess I better go somewhere else for my rental car." He replied, "sounds good, have a great rest of your day!" The guy never apologized about not having my vehicle and ended our exchange with that smart ass remark. I never gave this guy any attitude. I was calm and respectful the whole time and he acted like a complete jackass. The final blow was when a $72.25 charge from Hertz appeared on my credit card. This was a "no show" fee. Unbelievable!!!! read more

I had a rental through someone else's auto insurance and boy, did Hertz on Somerville Ave deliver. Nice, friendly people in the office. Gave me a small car at my request even though they could have made more money on a big car. I like the location, the team, the car I got and the bill. They were very reasonable. They also have EV cars for those who know where to charge them. I will go back there, even if I am paying - ha ha. read more

Why did I get charged for NOT using your company! I canceled the car rental at office. Last 4 confirmation # 2221 I'll remove the review after refund. read more

Hertz Rent A Car - Charged when I didn't use the company - Car Rental Near Me - SOMERVILLE, Massachusetts

Terrible service. Reserved a large sedan. Arrived to find none available and was downgraded to a standard 4 door, which was too small for our needs. Agent tried to charge us for the premium sedan. Tried to call Hertz to find a location on our route where we could switch for the car we needed. Customer service kept transferring me to a phone number that disconnected after 10 rings. Nobody there knows what they're doing. Save yourself grief. Choose any other car rental agency. read more

Steve and Orlando are the nicest guys! I'll def come here for my rental car needs. They'll get a lyft to pick you up and drop you off. Thanks guys! read more

Where do I start... first I reserved a car 30 days in advance. I needed the car the day before Thanksgiving. When I arrived there were no cars at all available. I was told they are arriving within an hour. Mind you I had to then stick around for the hour because it became first come, first serve. Not sure how that was suppose to work since I reserved the car ( face-palm). First time I am in Boston and Customer Service rep failed to mention toll roads and how the transponder works. (I was driving the car out of state to visit family which I did mention). While I was driving I had to call the PlatePass customer service to find out how to do this. I was told the cost would be $6.95/per day plus tolls. Great! Fast forward.. just got the bill and I was charged the PlatePass all inclusive rate of $14.99/day of the rental. Which is kind of funny since I declined the option (that I never saw) I called PlatePass and they were very nice about the whole thing. Reimbursed me for the difference. Next, I checked their website and I am a Goldstar member. This perk includes a free driver as long as you are a spouse or domestic partner. Pretty discriminatory if you ask me! I am single as I am sure there are a lot of singles out there! What makes me shake my head is that you need to be 21 to be able to rent a car, but can't be added on as an extra driver. Go figure! Hertz.... you need to re-evaluate your policies! They do not make sense! read more

Awful service. They gave me a car with half a tank of gas and put "full" on my agreement. I called in and the manager said he's update my rental situation. He did not. Upon returning the car half full, they advised me they'd still charge the $10 a gallon as punishment. I almost lost it but then realized there's Yelp and I can just write an honest review about how sloppy this location is. Awful on all fronts. Using someone else next time. read more

I used the office located in the Holiday Inn Hotel. Apparently no one is on staff there daily, you have to call the number at the desk and wait for someone to show up 15 minutes later. But the man was very nice. Had us in and out in maybe 20 minutes. Answered all our questions and had the car and paperwork ready to go. The only problem was we paid for a transponder and one was never put in our car. But we were happy with the employee, the car was nice, it's just the company could do better with its customers. read more

I had to wait 30 minutes to be helped when I went to pick up my rental despite having a reservation time. I have been trying to extend my rental and I have called multiple times throughout the day and nobody answered my calls. I have at this point called 12 different times and nobody answers the phone. read more

I've used this place a few times. It's small, busy, and the parking lot is crowded. Please be aware that: - with COVID, you may have to wait outside. Only one customer in the office at a time. Bring a warm coat. - don't drive the car out of the lot. Have them do it. When I tried to, I hit a pole while trying not to hit another car and chipped a tail light. Orlando handled the whole thing very professionally and took my credit card insurance claim forms. As I haven't heard back from him or Hertz in three months I assume all is okay. It's more convenient if you're in Cambridge or Somerville than having to go all the way out to the airport, but just be aware you're not getting a "deluxe" facility. read more

This place is always a sh*t show. One time they ONLY had pickup trucks to rent and they were all empty on gas. One time there was a line down the block. One time I got here and there were NO CARS TO RENT even tho I made a reservation 2 weeks ago. I had to wait an hour and a half. I don't think it's necessarily the people who work here's fault but it's so poorly managed. If I could rent from anywhere else I would. So so so bad. Would not recommend. read more

The service provided by Orlando Zayas was superlative and changed our perspective on car rentals. Orlando's technical knowledge and guidance during a challenging time when our car had been totalled by an errant driver was exceptional. He was solicitous of our needs and ensured that our vehicle conformed to our insurance coverage. In the future we will only rent from this Hertz location confident that we will be provided with high quality well serviced vehicles at a great price. Orlando and the other employees deserve more than 5 stars and their efforts were more than greatly appreciated. read more

Short story: Go to the Enterprise down the street instead. Long story: I booked a rental online at a competitive price and paid in advance to make the pick up process smooth. When I arrived, they would not honor that booking. I asked to cancel and be refunded and they said they couldn't at the desk, that I should call the HERTZ billing department. After half an hour at the desk trying to get them to fix it, I finally called. TheHertz billing office line is only open on week days, and it was a Saturday. I was promised by the Assistant Manager that if I called on Monday the billing center would refund me. I left and booked a car at the Enterprise down the street (which I highly recommend, it was an easy and stress free experience!). On Monday, when I called HERTZ billing, they told me there's a specific protocol the Assistant Manager should have followed, and refused to refund me the money, even though it was not my fault. Hertz took my $241 and gave me nothing. Do not ever rent a car here. read more

Customer service is terrible, they take massages and never return calls, and are generally unpleasant. They never closed my rental after the vehicle was returned so I got threatening phone calls and emails for weeks afterward before they finally figured it out. Do yourself a favor and go anywhere else. read more

Renting a car can be a frustrating ordeal, but Hertz makes the process relatively painless. This specific location actually makes it somewhat enjoyable (weird, I know). The staff members are always friendly, and there's hardly ever a wait. Pick up and drop off are fast and efficient. The location is extremely convenient. And one of my personal favorites: their phone number is actually their direct line. Unlike with other agencies, I can expect a real life human to answer my call and help me immediately without the typical dial-by-department-please-just-give-me-customer-service-roundabout dance. read more

We had a great experience here. Special thanks to staff member Nathan H. for assisting us with some challenges.

Website told me to call to serve, so I did. I was told to wait for a "brief hold" and was left on hold for over 25 minutes. At that point I gave up. Take your business elsewhere! read more

Someone asked about local rental outlets, and after I responded I realized I should have posted this earlier here. Bearing in mind that this experience happened in 2010, here is our negative experience with this location: A few years ago, my wife needed to drive to upstate NY for a test prep course during the winter and didn't want to take our one and only car. The Somerville Ave Hertz offered a deal online that was a few dollars cheaper per day than the next-highest offer (Enterprise), so she booked it for noon on a Saturday. We show up a few minutes early and are informed that this location closes at noon, so it was a good thing we showed up early or they would have been closed. Okay, concerning attitude considering that we reserved a noon pickup via their website, but whatever. They then bring us to the car they have, which the previous renter had smoked in and they hadn't had a chance to clean it. And by smoked in it, I mean cigarette butts in the ashtray and on the floormats, hot-boxed chainsmoking, not just a light odor that would dissipate in ten minutes with the windows open. That was all they had on the lot, and didn't really seem to care about it. We asked what our options were, and they said they would move our reservation to the Hertz location near the Park Plaza down by the Public Garden in Boston. So we drive down there, now approaching 45 minutes after she should have been on the road. I drop her off and return home, figuring all was good. She calls nearly in tears because even though the Hertz location we reserved at said they were transferring the reservation with the same terms (price, size, etc), the new location didn't know about or honor the reservation at all. They were requiring her to get a new one with them at a price 3-4 times the original, and wouldn't budge. So the slackers at the Somerville Hertz basically lied to us so they could go home and left us holding an expensive bag. I went back into town, picked her up, and after some frantic calling around the Enterprise in Central booked us at a discounted rate even though we hadn't done the usually required advance reservation and even stayed open a few minutes late as we raced over. All for a cost that was the same as the original Hertz reservation that was such a "deal". We could have saved 3 hours of high-stress running around town if we had just gone with Enterprise to begin. The experience was so bad that even with my frequent business travel (15-20 business trips a year) I never rent from Hertz, but even if I did I would never go to the one on Somerville Ave. read more

It doesn't look like much at first glance, but I found the customer service to be good. There was a discrepancy between the price I was quoted when I first made the reservation and when I arrived, and the gentleman honored the initial price with no complaints. I didn't like how the GPS console is situated in front of the passenger seat. The location makes it inconvenient and dangerous for the driver to look over as it requires the driver to lose sight of the road completely. It also takes the system a few minutes to detect you're off route and recalculate. Google Maps does this in seconds. read more

These guys are so nice! I've arrived slightly early and dropped off slightly late, with nary an extra charge! They even kept the place humming when their internet service was down for over a week this spring. Cars are always clean and they even upgraded me to a Charger when they didn't have anything else vacuumed out (why yes, I was early). I do hate that Hertz, the company not this outpost, will not allow you to rent for less than 3 days during busy times. read more

I have used this location several times over the years. It is often busy and the office is quite small and can get crowded, but the location is great. On Saturday (Memorial Day weekend), I showed up to pick up my car and several people were standing in line waiting. When I made it to the front of the line, I was helped by Orlanda. She was great - she wasn't flustered by the line of people, just kept her cool, was courteous and professional, and took me through the process without any drama. Five minutes later I was finished and on my way. read more

The staff is great to work with and very accommodating. But, they need a new cleaning service. I returned my car and got another because I found french fries and old onions between the car seats, and I couldn't stop thinking about them while I was driving. I didn't want to pick them up myself because it was gross, and after a while, I became indignant at the fact that there were french fries and onions in the car in the first place. I called and told them my dilemma, and they were like, "Ugh, we're sorry. Come on in. We'll get you another car." That was very nice of them, as I know I was acting a little bit crazy. And they gave me a much nicer car the very next day. This one has crumbs in it too. (Seriously, guys? Just a hand-vac or something before you give the car to the customer). But, at least, it doesn't have entire food stuffs sitting on the floor. read more

Horrible company! They park their cars in the neighboring residential streets, in resident only spots. They are too cheap to rent a bigger lot for their vehicles and have no regard for the surrounding community. They have been confronted by the city of Somerville several times and continue to abuse the resident only parking. Do not support them! read more

I've made at least a dozen weekend rentals from this Hertz location over the last few years. Occasionally you have to wait 5 minutes in line for pickup, but that is still way better than my typical experience renting from an airport location. The staff is always courteous, professional, efficient, and very obliging with on-the-spot requests for specific car features. The cars are always ready to go, and almost always brand-new and in great shape. If anything, the cars are almost a touch too new - that new-car smell be a bit overpowering in a car that has less than 100 miles on it. read more

We normally rent from Enterprise, but I decided to compare prices this time and was stunned to see Hertz was 1/2 the price of Enterprise. I reserved a car online, which was an easy process. Rick from Hertz picked us up and was so friendly and fun. When we arrived to the office, the process was SO EASY! We were in and out of there within minutes! The car we recieved was very clean and was comfortable. I anticipated some sort of problem as we have had with Enterprise in the past, but the transaction was very smooth! Same thing when we dropped the car off, easy process and Rick drove us back home. I would recommend Hertz in Somerville for your car rental needs! read more

I've a good experience with this service. Staff is friendly and helpful. I rented a red minivan Chrysler for a trip to New York and New Hampshire and forgot to get my sunglasses. It's been almost a week. I have been communicating with one of he staff members named Hatim, he has helped me tremendously. First, I described the wrong car and he corrected me. Secondly this car has already been rented out by another. Lastly the car had been taken to the body shop. Through all that Hatim has pulled through and found the sunglasses! Thank you so much. Now my Gucci frames found their rightful place :) read more

Booked car service weeks in advance. Went thru a travel agent from the east coast for flights and car. Flew 3000 miles for this location to tell me they only accept major credit cards. No debit cards allowed. So no rental for me with no prior knowledge of this policy. Thanks for ruining my families vacation. Clerk behind the desk (said he was the manager) claimed I would wreck the car and cheat him out of his money. I've never felt so disrespected read more

I've had some really miserable car rental experiences over the years and I'll bet you have too. But the folks at this Hertz location have made me loyal to a brand I never gave a second thought to otherwise. They are consistently courteous, efficient, and helpful. They know their regulars and treat them well, and they do a lot to earn the loyalty of newcomers. They will patiently help you understand any unclear parts of the rental contracts and paid options, and they are very understanding on those occasions when something goes wrong. But the biggest reason I keep going back is that these guys always help you find the best rates and deals. They're willing to provide coupons and other special rate reductions that other companies would actively try to conceal from you once you're in line to buy. You will leave this car rental business feeling delightfully un-fleeced. There aren't a lot of corporate-scale service companies I can endorse. This one is currently atop that very short list. read more

This was my first car rental and I was asking them a lot of questions. The staff was very helpful and patient. They were really nice and helped me figure out stuff on the phone and during my visit. The car I got was brand new and beautiful (Nissan Versa) and I enjoyed driving it. It was very big and spacious even though I ordered the Intermediate size car. It was a very cost-effective in term of the fuel, I drove it close to 800 miles and payed a total of 40$ for fuel. I had a chance to call their emergency service to ask something that was not an emergency and received an answer right away, and they were extremely nice to me. I did get the complete insurance plan and it was quite expensive, and also payed for several additional services. So my total was kinda expensive, but overall if you just go with their basic services it should be one of the cheapest renting plans. One thing that I don't recommend is to get their GPS. It had trouble finding some addresses and it turned off a couple of times for no reason. I totally recommend renting from them, I enjoyed their service overall. read more

Worst rental car experience ever. They kept charging my credit card random, vague fees for up to a month after my rental. I rented a Nissan Sentra (which was awful on the highway and needed an alignment). They charged me a total of $520 for a rental that I had for less than 48 hours---should have been $270 total. The vehicle was returned CLEANER than when I rented it (because I received it dirty so then cleaned it myself) and I returned it with no damage, no tickets, on a full tank. Stay far away from this place. Never again. Enterprise or Uber from now on. read more

I rented a Sport Utility for almost $200 a day and it was terrible because cloth seats (not power) and NO BLUETOOTH Connectivity for my phone? Really! I can't remember I rented a vehicle without bluetooth. Top dollar for a poorly optioned car. I bought the full tank option because $9.99 a gallon is just a plain rip off! Add all the garbage fees like Vehicle Licensing Cost Recovery Fee of $29.95 which is $10 a day x 365 days=$3,650 a year! Plus Customer facility charge $19.11! Seriously! Uber is going to put you out of business! No more Hertz for me! read more