Staff is super friendly. Erin was thorough and quick checking in my rental. The car enterprise…read moreprovided was clean and reliable. Thank you.

Really appreciated the customer service at Lagrange Enterprise. When I spoke to the representative…read moreat corporate to reserve a car, she didn't complete the reservation and the manager, John, didn't have a car available. He made it work and though it was not the local branches fault, he helped me out. It was seamless and I could be more appreciative. Thanks!

Horrible service and experience…read more I rented a car using a free day coupon and I was assured by the manager it would be covered and not to worry about my bill (which showed a charge on it). I walked out skeptical, but figured it was the manager, I should be okay. I checked my credit card statement and of course was billed for the day. I called in to talk with a rep at the office and my free day coupon mysteriously disappeared and they of course were no help. They said they would be back in touch by the afternoon, but it took a scathing review through their online survey website to finally hear back. The manager called me back, said to call her to deal with anything at the branch, and she would take care of me. She sent me a gift certificate to cover the cost of the rental, but I was still screwed out of my free day, so was technically still down $35 or so. On my next reservation, the manager has no clue who I am, and the gift certificate of course does not work. She says to trust her as I will not be charged That is what she said last time and I was charged, so I am guessing that I will be calling in again upon checking my statement this week. As a long time renter at Hertz, it pains me to say this will be my last rental through them.

I had to rent a car here due to an accident and had a pretty good experience. I had a reservation…read morearranged through my insurance claim and they told me to just call when I needed a car. I gave them the info on my date of repair and called them the morning I dropped my car off. I was asked where I was and told someone was on the way. The call ended quickly, and I was nervous. They didn't ask me my name so I was concerned the person wouldn't show. A nice guy arrived 15 minutes later and drove me back to the rental agency. *Phew!* I wasn't really given an option on what car I got, but they gave me a 2014 Corolla. I was fine with this, as I drive a Corolla regularly. As I was pulling away, I noticed a tire pressure light was on. I wasn't about to get blamed for something I didn't do so I turned right around and brought it back. As soon as I pulled back in, the guy who set me up with the car ran out to see what was wrong. He asked to get in the car and look at it and promptly zipped around the corner into their back storage area. I was just slightly worried because my purse was still in the car, but what would they really do?? I would've appreciated a "hey, I'm going to fix this and I'll be right back". I stood outside awkwardly for like 10 minutes and he brought the car back. It was a nice car, no issues, and when my car was ready for pick up, I was able to leave the car at the dealership and have the dealership contact Hertz for pickup. I was glad to be taken out of the middle of this. All in all, a good experience. I would be fine using them again if I needed!

I booked a reservation online with Avis using my company code but didn't have my work badge. The…read moreagent (a woman I don't get her name) then asked me for my medical card which I didn't have as well. Needless to say the price doubled and I refused to pay that. I moved further down the counter to Payless. I asked the initial associate about a reservation and he was rude. I stepped back and made an online reservation and when I stepped to the counter I was warmly greeted by Keith who was taking care of the reservation when the initial agent from Avis left her area which had a line of people to come and tell Keith she or they don't work for the company. Keith said they have a reservation. I said why are you intruding at this point? No code is even being used. I was offended at her intrusive behavior. Thankfully Keith took care of me, making the process seamless. Kudos to Keith the initial agent and first Payless agent both need training on hospitality. customer service is key. Good day

Zero stars. Made a reservation 3 weeks in advance through Costco. They called me the day before I…read morewas flying in to ask if I was going to cancel. Why? "We have no car for you." Between the idiot at the location who called me and the "supervisor" at their call center the best unapologetic answers they had for me were to change my dates, go pick a car up at ohare airport, or start calling other rental companies. Absolute garbage.

My husband and I were in need of a rental car for just a few days and went to the enterprise in…read moreOaklawn. My husband worked with the new manager there, Jacob Hardie. He went out of his way to be friendly, helpful, and made sure my husband was happy with the car selection. He also gave us his contact info, should we run into any trouble with the car while we had it. Great service and great rental car experience.

When there is a $300 deposit fee to reserve a rental, you should put that in your prices! Never…read moreknew about the deposit fee until it was time to pick the car up!! Put all fees on website!!

I got into an accident and our insurance company set up our rental at the Brookfield Enterprise…read more Both employees I dealt with were wonderful! They explained everything clearly and made sure I understood everything before I left. I paid a small deposit which was refunded when I returned the car. I will definitely return if I ever need a rental car.

Very rude staff. They don't give any information about how long the wait could be. Clerk said I was…read morerude then said he wished he could "build" a car from me.

This location cancels at the last minute, leaving you scrambling to find another place to rent a…read moremoving truck. It doesn't matter if you've got a reservation or not, they'll just cancel and say they're closed that day. Do NOT use this location.

I was so impressed with my experience at John's Auto Body of La Grange. From the moment I walked…read morein and spoke with Eddie about the damage I needed to have fixed to the moment I picked up my car I was treated kindly and with respect. My repairs were handled timely and my car looked like new when I came back to pick it up. If you live in the area and are looking to be treated fairly, do yourself a favor and stop by John's Auto Body.

If you want auto body repair done correctly, Eddie is the man to see at John's. They are a repair…read morefacility for State Farm Insurance so I have been bringing my car there for repair for over 20 years. The car is ready when he says it will be and they do an impeccable job. Don't go anywhere else and be disappointed. Chris O.

With airports so congested and air travel not easy anymore, the joy of picking up my car quickly…read moreand with no lines at Emerald Club/National in Atlanta made my day! This is the only way to rent a car at any airport.

The manager jerk and should be fired. They refused to give me the car I had reserved because I was…read moreon a temp driver's license. I also provided a passport and older expired license. He said it was policy but that is BS since I rented at two other locations this week with the same id. I begged him for help and he laughed. I don't know what the issue really was (race?) but I will never rent at any National or Enterprise again. Your response is as pathetic as the service was. Like I said I just rented from national two days ago in St. Louis and from enterprise (same company) earlier this week. The manager could've done it if he wanted to, but he seemed to have some type of issue with me and thoroughly enjoyed screwing me over.

Out of all the car rental services I have used, I like Getaround the best for short trips (less…read morethan 1 day). I've used Turo, traditional car rental companies (Hertz, Enterprise, etc.), and Zipcar. I think Truo and traditional rental companies are built more for longer term rentals and Zipcar is the most comparable. The hourly rates for Getaround are fairly reasonable, much better than Zipcar, plus Getaround doesn't charge a monthly fee. However, there is a reason why Zipcar is so expensive: the cars are owned and maintained by the company instead of ordinary people. With Getaround, you're renting out other people's cars and so the company doesn't have full control over the vehicle. It is possible that you may book a car that looks pretty good in the listing but when you get it, it's kind of dirty or not what you expected because the owner doesn't clean/maintain it. That is not necessarily Getaround's fault. For me, I've accepted that this may happen (and it has before), but for the money I save by not using Zipcar, it's fine by me. I have used Getaround so much that I know which cars in my area are clean and well-maintained and I tend to stick to those. If you're not willing to take the risk that a car might not be in perfect condition, then I'd say you should be willing to pay a premium for that. I've had maybe 2 interactions with customer service and both have been very good. I once got automatically charged a lot for gas because the car is parked on a slope and that affected the fuel level recorded after I dropped the car back. I only drove 5 miles in a 22mpg car, but the fuel level recordings made it seem like I used nearly 10% of the gas. I got my money back after explaining to CS via email. Another time I dropped off the car and then when I got to my apartment 2 blocks away I realized I left something in the car. I was able to call a customer service rep via the app and they waited on the phone as I walked back to the car and helped me unlock the car to get the item and lock it back up. Based on all of my Getaround experiences so far I'd definitely recommend it if you're a fairly flexible person with realistic expectations.

Crap cars and absolutely NO way to retrieve or contact the owner after you lock the car if you left…read morean item. They should at least provide you 1hr in case you did leave an item. INSTEAD their customer service (which is really non-existent) tells you--you need to rent the same car again for an hour--in the hopes your item may still be there..., SERIOUSLY. What BS. NEVER AGAIN.