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Came here on a Wednesday afternoon. They were busy even for a weekday. I guess since it was a really hot day which is way they were busy. This place is very small and can be chaotic between getting the drinks and ordering your drinks. It can be confusing especially on a busy day since those who are getting the drinks can block the area where you order the drinks from the tablet. They don't alway say your number . Anyways i got their coconut mango boom. My drink doesn't look like in the menu as it seems they had mix my drink before i got my drink. Cost was 6.99, a little expensive But it was still good. They have some pudding and sago inside as well.
If you like chaos----this place is for you! This place is pure madness. I ordered online and there were already 60....SIX ZERO...drinks ahead of me! The line inside was madness with people pushing and shoving and no one knowing how to order. One guy at the register saying it would be a half and hour wait. He's also the guy getting the drinks through that small to go window and calling out random numbers while people grabbed for their drinks like they were in a desert or something. Drinks went missing or stolen, people were yelling about why their drink orders were taking so long. Just plain madness. My friend's drink and my drink were good, not great. I would come back and try something different than the kale drink next time when it's not so crazy.
What was once a Godiva chocolatier, is now the global tea-chain HeyTea. With only being just several weeks old; there is bound to be a plethora of kinks to work out. HeyTea is not exclusively boba or bubble tea, but is instead known for their innovative fruit and craft milk teas. The Good: drinks are just as good as those from other shops globally and domestically. My favorite go to is the Coconut Mango Blue and Crisp Grape Boom. My new favorite and I think it is seasonal - Guava Green Grape. The So-So: service is a bit chaotic and unorganized, and hopefully that changes with practice. However, unlike other HeyTea's, while there is a system in place for orders, the waiting and numbering are at odds with each other. People are crowding and blocking the counter and register area, which is defaulted by the design of the space. The layout is two rectangles at the front and the rest unseen is the kitchen prep area in the back. Neither do the staff tell people to stand to one side, nor are the orders efficient. As customers waive their phones at the staff and ask where are their "ready orders" as indicated in the HeyTea app; staff baffled, say one thing "the app is incorrect". And so customers wait impatiently. I've waited at most 45 minutes for my order, and I've been to this location 3 times already. Yes, HeyTea is extremely popular. My own experience: well, there were three females all huddled at the pick up counter, watching the only staff member play puzzle with all of the drinks being handed to her to set aside. All of the drinks that were ready were set aside in no specific order. As I waited, other customers behind me were trying to get the attention of the staff as to whether or not their order was ready. Overall, the drinks I give it a 5, but the service at a 3. I would also suggest to order directly from the app if allowed, because ordering at the counter felt rushed and 1 sided where the cashier had little to no character and quite unfriendly. I'm happy that HeyTea has finally opened at Stonestown and hope that service and pace improves with time.
We waited a bit before checking out this HeyTea location, knowing there was a long line during the grand opening because of the BOGO promotion. Instead of waiting, we scanned the QR code to download the app and placed our order there. It made the whole process much quicker and easier! If you see a long line, I'd definitely recommend ordering through the app instead. I was impressed as soon as we walked in. The beautiful lighting and minimalist décor give the shop a modern, chic feel; it almost looks more like a spa than a boba shop. I ordered my usual Coconut Mango Boom, (zero sugar sweetener) and it tasted just as good as it does at the other HeyTea locations. Even with so many customers ahead of me, my drink was ready in about 10 minutes, which was surprisingly fast. I accidentally forgot to snap a shot before drinking almost half of it!
Boba teas are popping up like weeds at Stonestown Galleria. This time, it's Hey Tea which just opened up recently. I believe this is the second location in the SF Bay Area with the first one in Daly City WestLake. First, I find the functional design of this boba spot a little clunky. There isn't any menu to see what is offered besides the kiosk in front of the cashier. I don't know why they don't have a menu on the wall or something. In addition, they don't have a self order kiosk for those interested in self service. All this leads to slower service overall. Finally, they don't have a good use of space with a narrow spot decorated with sand and rocks. It would have been better if that was setup as some wall bar to sit or hang out. Now to the drinks. Their most popular drink is the coconut mango boom which I've had in the past. It's really good but it's more like a dessert than a drink to me. It's kind of heavy. Instead today, we ordered the Pistachio Cloud Jasmine Coconut and the Longjing Cheese Milk Tea. The Pistachio Cloud Jasmine Coconut tasted too much like coconut water. I guess you can call it more healthy but I wouldn't need to pay $7 just to drink coconut water. The Longing Cheese Milk Tea has a nutty flavor and wasn't too bad. Personally I recommend the Crisp Grape Boom which is more refreshing or the Supreme Brown Sugar bobo Milk tea with light sweet.
LOVE that this HeyTea finally opened close to home! No more having to drive to Westlake and wait out in the cold to place an order. It took awhile for them to open their doors (originally set for Winter 2025) but so glad they made their debut last month in June 2026. Well worth the wait, nice decors and very chic. I appreciate the bench they have right by the window for those waiting for their drinks. While the line at times may seem daunting, it's nice that it's indoors and moves quick. From the time you order, the drinks are made pretty fast too. If you are ever in a rush, download their app and place an order in advance. My go to drink is always the Guava Green Grape (when available). Perfect amount of guava taste and if you would like to get one non-caffeinated, they can make it tea free too. The Mr. always enjoys the Coconut Mango Boom with sago or the Crispy Grape Boom slush. All very tasty drinks, you can never really go wrong with their selections. Major bonus is that service has been super friendly and welcoming since their grand opening. Thank you for opening up at Stonestown!
After a long weekend of celebrating Americas 250th Birthday and San Francisco 250th Birthday and The World Cup and team USA it's good to reset and refresh. There are lots of places to get refreshing drinks that are sweet or salty in SF. There is a place which has lots of tasty drinks and known as the originator of new style tea which traces back to China. This the second location in SF. It's located inside the Stonestown by San Francisco and it's called HeyTea ( pronounced Haiti). On a Summer stroll inside of the best mall of all of San Francisco called Stonestown I landed at HeyTea ( Not the country of Haiti). There was as a long line outside. They have a good drink selection including triple matcha for Don Juan de la Matcha. They have bubble tea and a selection which includes slushy like drinks like the Guava Green grape which delicious and refreshing. I also tried their Coconut Mango boom and it was tasty and not too sweet. I will have to try the Longjing cheese milk next time. This is a good spot to grab a refreshing drink at Stonestown in San Francisco, USA. Go on a Summer stroll and walk "around"to the second banner location in SF of HeyTea where the matcha is not "water down" once you take a sip with flavor you will "drown" inside the San Francisco mall called "Stonestown" Grab a HeyTea " Coconut Mango" the flavor doesn't do it justice if you see it even with the right "camera angle"and the flavors just dance together in the drink like the "tango"and it's a flavor explosion like fireworks in the air on 4th of July which were "star spangle"
Hey there, everyone! Guess what had opened in Stonestown Galleria. At the entrance towards the right corner, it's HeyTea! The first day for a soft opening was when there's a snake length line. The next few days, less than a dozen of people in line. Unfortunately, there will be no "buy one get one free" as I paid for one tea-rific drink. It's good to see that cash was accepted at least. Glad to have my Triple Matcha Supreme in a couple of minutes. (^^) Though small compared to the storefront size in Metreon, the granite ceiling have quite a unique feature. I was surprised to see the rest of the baristas working behind the scenes to make special bubble tea drinks. I wonder how smoothly Wanpo is doing.
Got here at 10:50 am for the 11 am grand opening on June 26. I was 237 in line, as an employee handed out flyers with the menu for the first 300 in line who would get a fridge magnet. There is also a BOGO, of which it's supposed to be one offer per customer but someone bragged about having done four. The line snaked from heytea, down towards Whole Foods, and back towards Onigily, and then coiled towards Wanpo. There were several security guards ensuring the retail store entrances remained accessible, keeping people from sitting on store fronts, and stopping people from cutting the line. An employee came out to offer water cups to the front of the line, and another came to help customers start circling what they wanted on the flyer. I got to the cashier at 2:40 pm, then received my order by 2:55 pm and collected my magnet. I think it was ran as smoothly as it could be but I wish the several staff we had interacted with thanked us for enduring the wait. Instead the guy I collected the magnet from just told me to take a lot of pictures and share online - zero thanks for coming out, thanks for waiting, hope you enjoy, please come back. I'm sure all the staff are really stressed out too but a little human touch with the interaction would go a long way. This line wasn't worth a $8 saving and a collectible magnet, but it was 99% Asian community coming out excited and supporting boba/tea. So many passerby ask us what the line was for, and when they learned it was just for BOGO, they would scoff and say it wasn't worth the wait. The coconut mango boom and crisp grape boom were excellent with real fruit chunks. Security guards said although the mall opens at 10 am, they will not allow people to line up at the store prior, but they may have a barricade line outside or something. They also said no chairs are allowed. I recommend getting here early as I feel if I arrived 1 hour early, I may only have had to wait 1-2 hours rather than 4 hours. Or just wait for things to calm down, there's a heytea in Westlake Daly City and Metreon SF where you can just order ahead
heytea is located in Stonestown Mall whereas parking is not the best. It's always packed, especially on the weekend. heytea is very small and extremely busy. They have a QR code you can order but you'd have to dl a whole new app. There's only one person working the counter with several people working on drinks in the back. Their most popular drink is the Coconut Mango Boom, so we had to get that. I heard the Guava Green Grape is pretty good too, and since it's seasonal, we had to try that as well. There's only one bench whereas you can sit and wait for your drinks, but it's usually preoccupied already, so if you're lucky, you'll have a chance to take a seat there to wait and/or enjoy your drinks. This was our first time here and won't be our last.
date & time: wednesday july 22, 2026, thursday july 23, 226 @ 3pm, friday July 24, 2026 & saturday july 25, 2026 @ 1pm vibe: besties, couples & friend groups in white tanks, anine bing sweaters, the hailey extra baggie jeans & goyard bag serving rich mom summer decor: cool, minimalistic little boba spot w/ concrete interior service: super nice girls imbibe: kale boost tea, mango coconut boom, oat mango boom & longjing cheese milk tea total: $7.99 per drink
Drinks are mid, and the system to order and pickup are crazy. I ordered on the app to avoid the lines but k. Waiting in line to pickup. Look at picture
Getting on the wave of new boba tea/drink shops, I stopped by the new Hey Tea in Stonestown Shopping Mall to try it out. No QR code on a sign. The menu is on a panel at the cashier station. The majority of people in the store were teens. After looking over the menu I asked the cashier which drinks were cow milk-free. Not many were (some had traces in the drink :( so I couldn't order them. I opted for an Oat Mango Boom. Then waited... And waited... When I finally got my drink, I had to initiate the pick up by looking at the window where the drinks come out and wave at the cashier that my drink was on the sill. The oat mango boom was not too sweet (I had asked for less sugar and less ice). The coconut oat milk was creamy. Very smooth with some chunks of mango. A nice drink. Not ask wonderful, however, as my coconut mango sago drink at Valley Fair Mall. Just so you know: it seems many people pre-order their drinks. These sit on the counter waiting for pick up. It would be more efficient if there was a pick up window and not the one cashier who has to help connect patrons to their pick up purchases. With people coming in to pick up, people coming in to order, strollers, etc -the shop is a zoo. Interior: is industrial-looking/lots of metallic silver walls.
Order: Mango grapefruit boom: chunks of mango supplemented by the tartness of grapefruit. similar to mango sago in drink form. perfect for a refreshing drink for the hot day. Storefront is a small space that includes one medium length counter for ordering drinks and collecting drinks. The kitchen is to the left of the drinks area. They are understaffed so it is chaotic in there and it was not set up to handle the crowds. It was at least another 5 minutes wait for a staff member to provide drinks that were ready. Locations close by have the screens to provide updates on drinks and it's better to go to those. hope this location can stick though because the drinks are solid. read more
19 days ago
We waited a bit before long checking out this HeyTea location, knowing there was a long line during the grand opening because of the BOGO promotion. Instead of waiting, we scanned the QR code to download the app and placed our order there. It made the whole process much quicker and easier! If you see a long line, I'd definitely recommend ordering through the app instead. I was impressed as soon as we walked in. The beautiful lighting and minimalist décor give the shop a modern, chic feel; it almost looks more like a spa than a boba shop. Drinks are just as good as those from other shops globally and domestically. My favorite goes to is the Coconut Mango Blue and Crisp Grape Boom. My new favorite and I think it is seasonal - Guava Green Grape. read more
Came here on a Wednesday afternoon. They were busy even for a weekday. I guess since it was a really hot day which is way they were busy. This place is very small and can be chaotic between getting the drinks and ordering your drinks. It can be confusing especially on a busy day since those who are getting the drinks can block the area where you order the drinks from the tablet. They don't alway say your number . Anyways i got their coconut mango boom. My drink doesn't look like in the menu as it seems they had mix my drink before i got my drink. Cost was 6.99, a little expensive But it was still good. They have some pudding and sago inside as well. read more
If you like chaos----this place is for you! This place is pure madness. I ordered online and there were already 60....SIX ZERO...drinks ahead of me! The line inside was madness with people pushing and shoving and no one knowing how to order. One guy at the register saying it would be a half and hour wait. He's also the guy getting the drinks through that small to go window and calling out random numbers while people grabbed for their drinks like they were in a desert or something. Drinks went missing or stolen, people were yelling about why their drink orders were taking so long. Just plain madness. My friend's drink and my drink were good, not great. I would come back and try something different than the kale drink next time when it's not so crazy. read more
What was once a Godiva chocolatier, is now the global tea-chain HeyTea. With only being just several weeks old; there is bound to be a plethora of kinks to work out. HeyTea is not exclusively boba or bubble tea, but is instead known for their innovative fruit and craft milk teas. The Good: drinks are just as good as those from other shops globally and domestically. My favorite go to is the Coconut Mango Blue and Crisp Grape Boom. My new favorite and I think it is seasonal - Guava Green Grape. The So-So: service is a bit chaotic and unorganized, and hopefully that changes with practice. However, unlike other HeyTea's, while there is a system in place for orders, the waiting and numbering are at odds with each other. People are crowding and blocking the counter and register area, which is defaulted by the design of the space. The layout is two rectangles at the front and the rest unseen is the kitchen prep area in the back. Neither do the staff tell people to stand to one side, nor are the orders efficient. As customers waive their phones at the staff and ask where are their "ready orders" as indicated in the HeyTea app; staff baffled, say one thing "the app is incorrect". And so customers wait impatiently. I've waited at most 45 minutes for my order, and I've been to this location 3 times already. Yes, HeyTea is extremely popular. My own experience: well, there were three females all huddled at the pick up counter, watching the only staff member play puzzle with all of the drinks being handed to her to set aside. All of the drinks that were ready were set aside in no specific order. As I waited, other customers behind me were trying to get the attention of the staff as to whether or not their order was ready. Overall, the drinks I give it a 5, but the service at a 3. I would also suggest to order directly from the app if allowed, because ordering at the counter felt rushed and 1 sided where the cashier had little to no character and quite unfriendly. I'm happy that HeyTea has finally opened at Stonestown and hope that service and pace improves with time. read more
We waited a bit before checking out this HeyTea location, knowing there was a long line during the grand opening because of the BOGO promotion. Instead of waiting, we scanned the QR code to download the app and placed our order there. It made the whole process much quicker and easier! If you see a long line, I'd definitely recommend ordering through the app instead. I was impressed as soon as we walked in. The beautiful lighting and minimalist décor give the shop a modern, chic feel; it almost looks more like a spa than a boba shop. I ordered my usual Coconut Mango Boom, (zero sugar sweetener) and it tasted just as good as it does at the other HeyTea locations. Even with so many customers ahead of me, my drink was ready in about 10 minutes, which was surprisingly fast. I accidentally forgot to snap a shot before drinking almost half of it! read more
2 months ago
Boba teas are popping up like weeds at Stonestown Galleria. This time, it's Hey Tea which just opened up recently. I believe this is the second location in the SF Bay Area with the first one in Daly City WestLake. First, I find the functional design of this boba spot a little clunky. There isn't any menu to see what is offered besides the kiosk in front of the cashier. I don't know why they don't have a menu on the wall or something. In addition, they don't have a self order kiosk for those interested in self service. All this leads to slower service overall. Finally, they don't have a good use of space with a narrow spot decorated with sand and rocks. It would have been better if that was setup as some wall bar to sit or hang out. Now to the drinks. Their most popular drink is the coconut mango boom which I've had in the past. It's really good but it's more like a dessert than a drink to me. It's kind of heavy. Instead today, we ordered the Pistachio Cloud Jasmine Coconut and the Longjing Cheese Milk Tea. The Pistachio Cloud Jasmine Coconut tasted too much like coconut water. I guess you can call it more healthy but I wouldn't need to pay $7 just to drink coconut water. The Longing Cheese Milk Tea has a nutty flavor and wasn't too bad. Personally I recommend the Crisp Grape Boom which is more refreshing or the Supreme Brown Sugar bobo Milk tea with light sweet. read more
2 months ago
LOVE that this HeyTea finally opened close to home! No more having to drive to Westlake and wait out in the cold to place an order. It took awhile for them to open their doors (originally set for Winter 2025) but so glad they made their debut last month in June 2026. Well worth the wait, nice decors and very chic. I appreciate the bench they have right by the window for those waiting for their drinks. While the line at times may seem daunting, it's nice that it's indoors and moves quick. From the time you order, the drinks are made pretty fast too. If you are ever in a rush, download their app and place an order in advance. My go to drink is always the Guava Green Grape (when available). Perfect amount of guava taste and if you would like to get one non-caffeinated, they can make it tea free too. The Mr. always enjoys the Coconut Mango Boom with sago or the Crispy Grape Boom slush. All very tasty drinks, you can never really go wrong with their selections. Major bonus is that service has been super friendly and welcoming since their grand opening. Thank you for opening up at Stonestown! read more
After a long weekend of celebrating Americas 250th Birthday and San Francisco 250th Birthday and The World Cup and team USA it's good to reset and refresh. There are lots of places to get refreshing drinks that are sweet or salty in SF. There is a place which has lots of tasty drinks and known as the originator of new style tea which traces back to China. This the second location in SF. It's located inside the Stonestown by San Francisco and it's called HeyTea ( pronounced Haiti). On a Summer stroll inside of the best mall of all of San Francisco called Stonestown I landed at HeyTea ( Not the country of Haiti). There was as a long line outside. They have a good drink selection including triple matcha for Don Juan de la Matcha. They have bubble tea and a selection which includes slushy like drinks like the Guava Green grape which delicious and refreshing. I also tried their Coconut Mango boom and it was tasty and not too sweet. I will have to try the Longjing cheese milk next time. This is a good spot to grab a refreshing drink at Stonestown in San Francisco, USA. Go on a Summer stroll and walk "around"to the second banner location in SF of HeyTea where the matcha is not "water down" once you take a sip with flavor you will "drown" inside the San Francisco mall called "Stonestown" Grab a HeyTea " Coconut Mango" the flavor doesn't do it justice if you see it even with the right "camera angle"and the flavors just dance together in the drink like the "tango"and it's a flavor explosion like fireworks in the air on 4th of July which were "star spangle" read more
Hey there, everyone! Guess what had opened in Stonestown Galleria. At the entrance towards the right corner, it's HeyTea! The first day for a soft opening was when there's a snake length line. The next few days, less than a dozen of people in line. Unfortunately, there will be no "buy one get one free" as I paid for one tea-rific drink. It's good to see that cash was accepted at least. Glad to have my Triple Matcha Supreme in a couple of minutes. (^^) Though small compared to the storefront size in Metreon, the granite ceiling have quite a unique feature. I was surprised to see the rest of the baristas working behind the scenes to make special bubble tea drinks. I wonder how smoothly Wanpo is doing. read more
3 months ago
Got here at 10:50 am for the 11 am grand opening on June 26. I was 237 in line, as an employee handed out flyers with the menu for the first 300 in line who would get a fridge magnet. There is also a BOGO, of which it's supposed to be one offer per customer but someone bragged about having done four. The line snaked from heytea, down towards Whole Foods, and back towards Onigily, and then coiled towards Wanpo. There were several security guards ensuring the retail store entrances remained accessible, keeping people from sitting on store fronts, and stopping people from cutting the line. An employee came out to offer water cups to the front of the line, and another came to help customers start circling what they wanted on the flyer. I got to the cashier at 2:40 pm, then received my order by 2:55 pm and collected my magnet. I think it was ran as smoothly as it could be but I wish the several staff we had interacted with thanked us for enduring the wait. Instead the guy I collected the magnet from just told me to take a lot of pictures and share online - zero thanks for coming out, thanks for waiting, hope you enjoy, please come back. I'm sure all the staff are really stressed out too but a little human touch with the interaction would go a long way. This line wasn't worth a $8 saving and a collectible magnet, but it was 99% Asian community coming out excited and supporting boba/tea. So many passerby ask us what the line was for, and when they learned it was just for BOGO, they would scoff and say it wasn't worth the wait. The coconut mango boom and crisp grape boom were excellent with real fruit chunks. Security guards said although the mall opens at 10 am, they will not allow people to line up at the store prior, but they may have a barricade line outside or something. They also said no chairs are allowed. I recommend getting here early as I feel if I arrived 1 hour early, I may only have had to wait 1-2 hours rather than 4 hours. Or just wait for things to calm down, there's a heytea in Westlake Daly City and Metreon SF where you can just order ahead read more
heytea is located in Stonestown Mall whereas parking is not the best. It's always packed, especially on the weekend. heytea is very small and extremely busy. They have a QR code you can order but you'd have to dl a whole new app. There's only one person working the counter with several people working on drinks in the back. Their most popular drink is the Coconut Mango Boom, so we had to get that. I heard the Guava Green Grape is pretty good too, and since it's seasonal, we had to try that as well. There's only one bench whereas you can sit and wait for your drinks, but it's usually preoccupied already, so if you're lucky, you'll have a chance to take a seat there to wait and/or enjoy your drinks. This was our first time here and won't be our last. read more
2 months ago
date & time: wednesday july 22, 2026, thursday july 23, 226 @ 3pm, friday July 24, 2026 & saturday july 25, 2026 @ 1pm vibe: besties, couples & friend groups in white tanks, anine bing sweaters, the hailey extra baggie jeans & goyard bag serving rich mom summer decor: cool, minimalistic little boba spot w/ concrete interior service: super nice girls imbibe: kale boost tea, mango coconut boom, oat mango boom & longjing cheese milk tea total: $7.99 per drink read more
1 day ago
Getting on the wave of new boba tea/drink shops, I stopped by the new Hey Tea in Stonestown Shopping Mall to try it out. No QR code on a sign. The menu is on a panel at the cashier station. The majority of people in the store were teens. After looking over the menu I asked the cashier which drinks were cow milk-free. Not many were (some had traces in the drink :( so I couldn't order them. I opted for an Oat Mango Boom. Then waited... And waited... When I finally got my drink, I had to initiate the pick up by looking at the window where the drinks come out and wave at the cashier that my drink was on the sill. The oat mango boom was not too sweet (I had asked for less sugar and less ice). The coconut oat milk was creamy. Very smooth with some chunks of mango. A nice drink. Not ask wonderful, however, as my coconut mango sago drink at Valley Fair Mall. Just so you know: it seems many people pre-order their drinks. These sit on the counter waiting for pick up. It would be more efficient if there was a pick up window and not the one cashier who has to help connect patrons to their pick up purchases. With people coming in to pick up, people coming in to order, strollers, etc -the shop is a zoo. Interior: is industrial-looking/lots of metallic silver walls. read more
Welcome to another Boba tea place to Stonestown. I really like the minimalistic and zen like vibe interior. We ordered in advance on the App. And it's awesome that you can see how many people are ahead of you so you can shop and show up when it's almost your turn. Our favorite drink is the mango coconut boom. It has sago, coconut milk jelly, mango and with additional Boba, it costs $8. It's so good! Will be back. read more
2 months ago
Business owner information
Heytea D.
Hi Vanessa,…
Heytea is always bustling with business and for good reason! They are consistently good and in my humble opinion, in the highest tier amongst all bay area boba shops. Their drinks are always refreshing and thirst quenching. They are on the pricier end, but it's a premium I am willing to pay. Prepare for a line especially on days when they have a bogo promotion. It can easily get up to an an hour wait. read more
Heytea is finally opened in Stonestown! The line was quite long so we ordered online and drinks came out in about 20 minutes. Unfortunately, we were not able to redeem the fridge magnet as they only give it out to customers who orders in store. Drinks were very good as always. I love the mango sago! It is a pretty small store with only one register and no indoor seatings, so be prepared to wait unless you're ordering online. read more
Went there for the grand opening, it was crowded but got my drinks and waited for 2 hours. It was okay but the drinks was very tasty and floral. I don't know why I like it over here. I got my mango coconut boom. It was the perfect taste of mango and coconut. It's a great drink for the summer. Also I came back and got their king jasmine guava. It was tarty and fruity . I like it so much I don't know why. The service was very expect Jonás, the staff were very kind and if they make a mistake on the drink they will be able to fix it for you. The inside of the store was very interesting, it all blck grey walls and cover w art. Pretty clean and sturdy, however there less seating but there free wifi. Would come bck it again. Rate 9/10. read more
Came here for the bogo deal, I got here at 11 & I waited for 2.5 hours which is understandable, there are so many people and it's a new boba shop. My family got the jasmine milk tea, coconut mango boom, matcha latte, and the brown sugar boba milk tea. Boba was warm and chewy. Jasmine milk tea was a bit mid, coconut mango boom was pretty good- I love the flavor, the coconut jelly and the sago, the brown sugar boba milk tea was creamy and great balance of brown sugar and cream, but the matcha latte was definitely a miss for me. It was creamy but pretty bitter, matcha flavor was not that great. The shop is pretty small but relatively clean. Will come back to try the other drinks such as red guava and the grape drink. But for matcha drinks, I would get that somewhere else. read more
So glad they finally opened up a HeyTea here cuz it's closer to me!!! I've had the coconut mango boom so many times and it's my go to so the taste is pretty on point but my new favorite heytea drink is the guava green grape!! It's soo good and refreshing! There's actual pieces of grape too and I love a good slush. I wanna come back & get it again lol (but when the hype dies down). I came here on day 2 early morning when they opened, but it took a long time cuz there were hella peeps. Would recommend coming mid afternoon since the line wasn't as cray. They also gave out mini water samples, but I thought since it's heytea they should've just given out tea samples instead. I noticed that unlike their other locations you actually can't see any of their workers make your drinks, cuz they're all in the back behind this wall. Also, copped the cute magnet they gave out :) read more
This has been a long time coming, every time I come to stonestown, I would had hope to see HeyTea opens ages ago. Now it is officially open and I'm going to be frequently stopping by because HeyTea is my favorite Boba/Tea establishment ever! This was the second day of the grand opening June 27th but if you show up before the closing on June 28th, All Drinks are BOGO ( Buy one get second one free!) First three days only no coupon needed! read more
excuse me! hey tea is the best. i'm biased here. the mall opens at 10 but the shop opens at 11... so make sure to come early if you're here for any promotions. their next one is in july - free special magnet!!! i live kale boost - i want every single bottle . staff is friendly and nice. i'm so glad it's in a mall - full of easy parking read more
2 months ago
I had a really disappointing experience at the Stonestown Heytea location today. I placed my order at 4:10 PM through the app and waited about 53 minutes, but I never received my drink. I went up to the staff multiple times to ask about my order. Each time, they would ask the kitchen about it, but nothing ever came out and no one followed up with me. Meanwhile, I watched customers who were ahead of me receive their drinks while I continued waiting. At that point, I honestly couldn't tell if my drink was never made or if it was accidentally handed to the wrong customer. Either way, there was no communication or effort to resolve the issue. I ended up wasting nearly an hour without getting what I paid for. Mistakes happen, but what was frustrating was the lack of follow-up and communication. I expected someone to at least check on the order, remake it, or explain what happened instead of leaving me waiting indefinitely. read more
9 days ago
8 days ago
I thought the wait at Westlake was bad, but this is place Is worse. I actually regret getting the drink. I've been waiting for almost 20 minutes for a drink!! This is unacceptable! I wanted to drink it while shopping, but the mall is about to close soon. Never again! I hope they make my drink right.. atleast read more
1 month ago
My daughter and I loved Hey Tea drinks throughout the Bay Area. The addition of Hey Tea at Stonestown shopping mall is nice. Ordering via the Hey Tea app for pickup works best; it took eight minutes on Sunday, and it wasn't that bad. Our favorite drinks are cloud mango and coconut mango boom with boba. read more
15 days ago
2 months ago
18 days ago
2 months ago
I received a notification that my order was ready for pickup, but when I arrived at the store, the pickup area was extremely chaotic. There was no organized line, and customers were constantly squeezing past each other trying to collect their drinks. Many people did not know whether their orders were ready, so they crowded around the pickup counter, making it difficult for others to access their drinks. There was only one employee working at the front counter, and they were responsible for taking new orders, handing out completed drinks, and refilling ingredients at the same time. Meanwhile, dozens of completed drinks were sitting on the counter with no clear organization or arrangement. Every time a customer came to pick up an order, the employee had to search through every single cup and repeatedly check dozens of order numbers before finding the correct one. This happened for every customer, creating an unnecessarily long wait and making the entire process extremely inefficient. After waiting in line for quite some time, I was told that although my online order had been marked as ready for pickup, my drink could not be found. What was even more frustrating was that customers with order numbers much later than mine were able to receive their drinks before I could. While the front counter was clearly overwhelmed with only one employee trying to handle everything, I also noticed another employee in the kitchen standing off to the side using their phone instead of coming out to assist. Given how chaotic the situation was, this was very surprising and disappointing. I understand that stores can become busy, but this experience seemed to reflect poor workflow, lack of organization, and inadequate staffing rather than simply a high volume of customers. The online pickup system should make the process more efficient, not more frustrating. I hope you will investigate this incident and review the store's pickup procedures and staff coordination so that future customers do not have to go through the same experience. read more
21 days ago
3 months ago
The drinks were excellent, especially if you enjoy a strong tea flavor. I appreciated that the tea-based beverages actually tasted like tea rather than being overly sweet. The staff were very pleasant and courteous, thanking customers for their patience and for stopping by, which was a nice touch. The shop itself is quite small compared to other HEYTEA locations. It was extremely busy and rather hectic when I visited, although that's to be expected on a buy-one-get-one promotion day. One thing I did appreciate was that they have a bench inside the store, so customers have somewhere to sit while waiting for their orders. I'm deducting one star because they had already sold out of the King Jasmine Guava, which was disappointing. read more
2 months ago
WHYYYYYYYYYYYY WHY WHY am I waiting an eternity to get my drinks?????? The drinks are yummy, but damn, you'll be waiting for EVERRRRRRRRRR, just a heads up. Would I come here again? Yeah, but just order ahead of time for pick up. I'll be doing that next time when I go to this specific location. you've been warned. Don't wait like me. Yawn. read more
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3251 20th Ave
San Francisco, CA 94132
Stonestown
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(341) 250-0921
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https://www.heytea.com
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