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    Matcha Cafe Maiko

    4.4 (427 reviews)
    Open 11:00 am - 9:00 pm
    Updated 1 month ago

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    Amy C.

    I'm not a fan of matcha, but my boyfriend wanted to get the matcha ice cream so we went here. He got the matcha and vanilla swirl ice cream in a cup while I got the vanilla soft serve ice cream with a scoop of red bean and mochis. We ordered on the kiosk, and after probably about 7 minutes we got desserts. We both enjoyed them as it was tasty, not too sweet, and refreshing. I liked mine alot. I'm so glad that they have vanilla since I'm not into matcha. Lol

    Shirley N.

    Today was a perfect day for a soft serve as it was the first day of DST and sunny and warm in the Ciry. There are two ways to place your order - the kiosk or with a live person at the counter. I've done both. Today with a live person. My go to is the soft serve sundae with boba. 1/2 matcha and 1/2 vanilla. Today was not a good day. The vanilla was nonexistent as it was so runny. The matcha still had little bits of matcha powder. The boba was good. Hopefully it'll be more palatable next time.

    Anthony O.

    Got a matcha iced drink, and a matcha & vanilla swirl ice cream waffle cone. *Service was fast *customer service/demeanor was meh/ nonchalant didn't seem happy to be there so rated it down by 1 star. - *cute place and clean *matcha iced drink could've been sweeter but maybe that's just regular matcha? *the mixed matcha vanilla swirl ice cream was yummy and creamy. I'd recommend if you've never tried.

    The rude worker!

    The soft serve was light and yummy. However I did not appreciate a particular workers attitude and service. We asked for some matchas and 4 waters and the cashier (was not the one I spoke about) agreed. When we went to receive the drinks, there was only one water on the counter. We then asked the worker for the missing waters we orginally asked for, she rolled her eyes and started making them, looking very angry. I remember her from last time because she also had this nasty attitude. This was almost a year ago since that first time and she is still mad for no reason. Not ok.

    Susan N.

    Yummy matcha soft serve. Tastes just like how it does it Japan. Not too sweet and a true matcha flavor. Also had the vanilla soft serve and it was delicious.

    Matcha Strawberry Matcha Latte with Matcha Foam
    Amy T.

    3.5 stars 3/2/26 Matcha Maiko used to be one of my top matcha spots but there were some days where it taste not as strong as it used to be. I usually get matcha latte with cheese foam which is very heavy, but today I saw on their kiosk that they have matcha foam so I got that instead. Their strawberry puree is low quality jam, it is too syrupy yet the strawberry flavor isn't strong. The red beans are big, barely sweetened and not very soft. The matcha soft serve is always good but the monthly flavors haven't been very good lately. The kuromitsu boba is hit or miss, sometimes just big and mushy. Ordering via staff or kiosk- if you know what you want, ordering with staff is much faster if they're free to take your order. The monthly soft serve flavor of March 2026 is biscoff and black tea.

    Kokuto Matcha Coffee Latte Kokuto Banana Horchata Latte
    Tracy B.

    Best matcha Lattes ever!!! The banana one was so freaking delicious that I got another one.

    Matcha Latte
    Vince L.

    One of my favorite matcha places. Unlike many other matcha spots, their matcha lattes are sweetened. That's a big plus. They also will give you a free taste of one of their soft-serve flavors if you ask....I just haven't had a chance to ask for one yet because every time I go, when it's my turn to order, the kiosk tablet opens up. The only negative is that the line to order can get pretty long. But they turn around orders pretty quickly. One comment/suggestion...they need to dust their signage. The picture in my review is hanging over the waffle cone station.

    Dylan B.

    Was craving something sweet while at the mall, and decided to get some matcha ice cream. Located right on the outskirts of the food court, there was a pretty long line when we stopped by at around 3-4pm. The wait is a bit of a drag, and that seems to be a theme for many of these restaurants that opt for tablet ordering + less human staff as a result. We waited at least 15-20 minutes after ordering for a simple soft serve with strawberry puree and found some seating in the chaos of the other food court patrons. The ice cream itself is pretty high quality, with a matcha-forward taste and smooth texture all around. This specific topping of strawberry puree may not be the most popular after scrolling through the reviews, but we were hoping for a taste reminiscent to the strawberry matcha latte's that have become popularized in many boba shops, but it fell a little short of that. The puree maybe needed a bit more sweetness to offset the earthiness of the matcha. Overall a solid choice though in the hustle and bustle of Stonestown when you are needing a little pick-me-up.

    Daph H.

    Been looking forward to trying Matcha Cafe Maiko! This location is in the food court of the Stonestown Galleria. There was a long line when we walked past but it got a bit shorter later. Ordering was mostly done via the iPad, which really made the line move slower. It was much faster when the person was working the register. Service was not friendly but the workers were probably exhausted from how crazy busy they were. Got a small matcha tea float ($6.70), with matcha-vanilla soft serve. It was refreshing, especially given how warm the mall seemed to be with all the people. Wish there was one closer to me so I could try the soft serve in a cone!

    Strawberry Matcha Latte (Medium, $5.70)
    Lisa L.

    Located in the food court on the second floor of the mall, it seems to always have a line, but I got my order quickly. I tried the strawberry matcha latte ($5.70 medium size) and hot matcha latte ($5.50 medium size). Both drinks were tasty, and the matcha had a vibrant green color.

    Thai tea + black tea swirl
    Johnny A.

    I've been going to the Japantown location for years, and now the Chinatown and Stonestown locations if I'm in the area. Stonestown is the most convenient location because there's mall parking. I usually go with a matcha/hojicha tea latte or matcha float depending on the mood, and Maiko consistently has the best balance of matcha sand creaminess to it. I still liked it back then when they used to have a "less creamy" option where the matcha was a bit stronger, but no more. Still, I always tell others that Matcha Cafe Maiko is my standard in the Bay Area. They really ought to have a rewards system! Esp since prices have increased the past few years. So if you follow them on IG they will announce their "flavor of the month" and for this September, it's Thai Tea and Black Tea! I've been waiting for this all year since having the thai tea soft serve last year. I repeat! THAI TEA soft serve is awesome! Maiko staff, please read this and serve it more than once per year .

    Matcha and vanilla soft serve
    Christina L.

    Order at the cashier or the tablet. Have been going since it's been open in 2019 and get their soft serve! There used not to be line, but Stonestown has gotten more popular, but the line somewhat slow for drinks. Line is only to order and they employees call by name. For soft serve flavors ($6.40 w/out tax and fees), there is always vanilla milk, matcha, half vanilla matcha, and 2/3 rotating or new flavors. Soft serve is not too sweet and great sencha flavor. Waffle cone is lovely too, buttery and crunchy. Hojicha latte ($4.30 large without tax/fee) had tasted watery, but still had the tea flavor. The menu has great variety, from matcha drink with soft serve, shaved ice with red bean & matcha soft serve to gold leaf soft serve. Don't want tea flavor items, get yuzu sparkler! All is delicious besides a few items that tend to be watery. Solid option for desert!

    Matcha Latte (top) and Hojicha Frappe (bottom)

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    Page 1 of 11

    Ask the Community - Matcha Cafe Maiko

    Does this location have Birthday Treats?

    Really don't know! You can call and ask but they have a variety of items on their menu. You would have to eat there or it will melt.

    I didn't see strawberry matcha latte on the menu. Is that still being sold?

    Yes that is still on our menu. Thank you!

    Is the soft serve vegan/can it be made vegan?

    Im really sorry but our soft serve cannot be made vegan, at least not at the moment. However, all of our drinks can be modified to be dairy free using almond milk or soy milk. Hope that helps answer your question. Have a great day!

    Are you planning to open one in daly city hopefully in serramonte mall?

    Hi Irma We don't have any plans for Daly City yet but our closest location to that area is Stonestown Galleria mall.… 

    Believe I saw a sign for the option of purchasing just the matcha powder; just wondering what was the price/oz? Thanks!

    I just bought it and it was $15/50g which is ~1.76 oz

    Any non dairy options?

    All our drinks can be made with soy milk or almond milk. Hope to see you soon!! Thank you!

    View All 9 Questions

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