I do not write reviews, but I have to share my experience to try and warn people about this Heytea location. Long story short, 2 of the exact same drinks ordered, 1 received, 1 hour and 15 minutes of waiting while getting lead on that the other was being made, and a failed refund for the drink that never came.
We ordered two of the exact same drinks: jasmine tea with cloud foam. That was at 4:40 PM. According to the online app the drinks would have been ready in about 25 minutes at 5:05 PM. Jump to 5:15 PM and there are still 20 drinks ahead of us. Now the online app gives us the opportunity to expedite the order and notify the staff that we are still waiting on our order. Things begin to look up as the app then states that one of our two drinks is done. However, that proved to have only given us false hope. At approximately 5:25 PM, we went to check on our order with the staff in-person. They insisted that it would be another five minutes. We checked with them again at 5:35 PM, and they responded by asking us to wait yet another 5 minutes. We check once again at 5:42 PM, and we are asked to wait another 10 minutes. At 5:55 PM, we ask about our drinks, and are met with the same baseless delay. At this point the frustration boils over, and I simply ask to refund the unfulfilled half of the order and take the drink that was made 40 minutes ago. Needless to stay, much of the ice had already melted and partially watered down the drink. As a nice little cherry on top to this insufferable experience, the staff failed to refund the second half of the order that was cancelled.
The ordering fulfillment system is fundamentally flawed. It shows the most when they are busy. But the most irksome part was how the staff handled the situation. If they were missing one of the two ingredients to my drink, they could have at least notified me or provided a reason for why there were so many delays. Then we could have worked out some sort of order change. Leading me on and subverting my expectations on if/when I would get my drink created a never ending waiting game, where I wasted over an hour waiting for a drink that never came. The level of incompetence displayed by this particular August 16, 2026 Saturday afternoon crew can only be compared to that of a toddler attempting to jam a square peg into a circular hole. read more