Cheaters. And no client service at all. Horrible place to buy car ever…read more Ive bought used RAM cummins 2021 at 2025. Right next day after i bought it it started to crank very bad. I found that it was partially filled with regular gas, instead of diesel. They told me that it was impossible. And i just need to drive more to use all the fuel and get new one. Even it was bad for fuel system. But now i already sold my truck and filed cancelation of my gap policy at 24 of march. And today, 4 of may i still have no result and no real activity from dealership. And especially from Frank Zambrano, he is responsible manager.

This place is horrible. They want to add on $3000 dollars worth of nonsense to the vehicle price…read more The salesmen used high pressure sales tactics when I was looking at the vehicle and of course when negotiating the price. Additionally, I had issues with not recieving the tags for over 9 weeks and when I would call to inquire about the tags I would get put on hold or forwarded to voicemails. I would leave voicemails and never get a called back. I finally got a hold of a manager only to be told I will call you back....guess who never called me back. DO NOT trust this stealership.

First, I just want to take a moment to brag on Mr. Nathaniel Rogers, service director at Mike…read moreJohnson Hickory Toyota, who delivers to his customers what I refer to as, Chick-Fil A customer service; I think it safe to say that not many fast-food restaurants come close to exemplifying such exceptional customer satisfactory! Nathaniel is an honest man with good candor and integrity. His pragmatic approach allows very little room for biased decisions when dealing with complex situations. Throughout my service experience, he was very informative (keeping me updated and in the loop) responsive, and punctual. I felt heard, understood, and like a part of his Toyota family! I have been a proud Toyota owner for almost 20 years now; I've visited many other Toyota dealerships from Statesville to Charlotte. However, for the past 4 years, Mike Johnson has exceeded my expectations! The staff are always kind, and the waiting area is always clean and feels very warm and inviting. The environment makes the wait not feel daunting. Taking your car in for service can be a bit stressful at times, especially when the technicians come to you at every visit with a long list of needed services, with a few that you kindly decline, only to have them come back a second time with an additional service that you need, causing you to feel pressured and overwhelmed. I have never felt that way at Mike Johnson Toyota, I don't feel like I'm being bamboozled, I know that I can trust that if my tech. I will continue to return for services and will continue referring family and friends for any auto needs! A huge thanks to Andy, Nathaniel, and all staff at Mike Johnson Hickory Toyota, for always going above and beyond to make their customers feel appreciated!

If I could give zero stars, I would. I paid $36,000 cash for a truck from this dealership, and the…read moretransmission failed just 31 days after purchase. That is completely unacceptable and raises serious concerns about the quality and inspection of the vehicles they sell. A major component like a transmission does not just fail overnight without warning. This makes me question whether the dealership knew about the issue or failed to properly inspect the vehicle before selling it. Now I'm stuck facing thousands of dollars in repairs on a truck I just bought. I trusted this dealership and feel completely let down. Spending this much money, only to have the vehicle become unreliable almost immediately, has been a terrible and stressful experience. I strongly encourage anyone considering buying from here to be extremely cautious and have any vehicle independently inspected before purchasing.

I had a good experience buying a used car from this dealership. Dennis helped me, even though I had…read morevery limited time on my hands. He made it easy for me to buy a car with my busy Schedule. The car was for my teenage daughter so it had to be a safe vehicle. Dennis let me check out all the mechanicals I needed to before I purchased. I would recommend this Dealership to others.

Idk how u can buy a car from a company 2 months ago and get an extended warranty just for them to…read morego ring around the rosey on fixing ur broken car or making things right for a veteran. I've talked to 10+ people and somehow no one has time to help a customer don't buy from hickory Chevy unless u wanna get fucked

Over the years, we've bought several cars from DL Jones of Steve White Motors. He's always been…read moregreat to work with. Our latest is a 2023 Durango that we love. He spent weeks tracking down exactly the color and trim level we wanted. He's personally delivered more than one and, at Steve White, there's never a "Doc Fee" which has saved me thousands of dollars. He's helped with service, financing and warrantees and always been super-helpful. Great cars and great people.

I had a verbal contract with a salesman and the owner on a trade in. I speak with the salesman and…read moredrive 75 miles to have the vehicle sold. I guess they do not honor their word! David Seawell Winston Salem, NC

The folks at the Hickory location are idiots! Do not attempt to sell a vehicle to them, as they do…read morenot know the DMV requirements for registration and titles. I was selling my car that was registered and titled in my trust, and had ALL of the legally required documents per NC statute and required by NCDMV. They declined to by it as they said I needed to show them the entire trust. Funny, Hickory Toyota had no problem buying my car and changing the title using the same exact documents I presented to Carmax. Do not go to Carmax, go to Mike Johnson's Hickory Toyota (a Carmax participant) first and save yourself time and frustration. They offer the same if not better price for your vehicle.

ASK FOR JERMEY With…read morethe way Jermey treated my husband on the night of 10/25/24 I'm sure everybody that works there is amazing. Jermey made sure that not only my Husband was comfortable with his choice, but I was comfortable as well- and I was stuck at home with our toddlers. We ran into so many problems with 2-3 other places that just left my husband so upset and feeling defeated that when he FINALLY took my advice to go to Carmax he came home and said something to me that no wife has ever heard before: "I should've listened to you" Thank you Jeremy for allowing me to hear those words!!

This dealer is shared with BMW. You can look around outside and no salesman will make contact with…read moreyou. If you are interested in a vehicle, you have to go inside and register. This is a smaller Benz dealer, limited inventory. They do have a service dept for both BMW and Mercedes Benz.

Great service and surprisingly reasonable prices. I needed the serpentine belt and wipers replaced…read moreon my S430. My local Goodyear quoted me $140 for the belt and install and $40 for wipers. Hendrick did my belts for the exact price of Goodyear but with authorized MB techs and the MB wipers were $45. That my friends was a fabulous surprise. I'm sure other more technical items are far more expensive but in this example, two thumbs up!

Mountain Mitsubishi is running a very deceptive ad. It involves a scratch off scam where it…read moreappears that you have won a prize only to find out it is a cheap tactic to come to the dealership. Fortunately, I didn't fall for it, but I'm hoping this post will keep others from doing so. If there advertising is this deceptive, what does that say for their sales practices. Please be wary of going to this dealership.

I wish I could give this location more stars! I bought a car from here a few years ago and I bring…read moreit to this location even though I live over an hour away to get it serviced. They are by far the nicest group of people and always so helpful. I highly recommend purchasing a vehicle from here and using their service department.