October 26, 2019 around 1:15 AM (Bartender was a thin fellow with long, dark hair)
My husband and I had just driven five hours and arrived in Seattle around 11 PM. We have some friends that live in the area so we went to see them at their apartment and walk to the bars. We got to Hillside around 1:15 AM, trying to see if we could squeeze in a game of pool or darts and a drink.
We went upstairs to check it out while our friends ordered drinks for themselves. We weren't sure if we wanted to stay but decided to and order a drink because it was almost 2 AM. We went back down to the bar and waited quietly for our turn to be served. When it got closer to us, we sat down. The bartender came up to us and asked us what we'd like to drink. I told him that I wasn't going to drink but that my husband would. He was still undecided on a drink so while I offered him some suggestions, the bartender said he'd be right back to take our order so that he could serve customers that were ready. (which was totally fine)
My friend came down and asked if she could have some darts to play upstairs. He said, "I can only give you one set. Actually, the upstairs should be shut down by now." She said "Okay" and walked away, giving me a look due to his rude tone. He made an announcement for the upstairs to be cleared but no one came down except for my friend and her partner.. It even looked like the bouncer came upstairs to say something but the upstairs area still did not clear at all.
At 1:30 AM, when my husband finally decided, the bartender came back and stood there, looking like he was ready to take our order. After a few seconds of silence, he said, "Actually, I've decided not to serve you. Have a good night." We were both taken aback, sitting silently for a few seconds thinking he was joking, and he repeated himself. We were still confused and walked away to meet with our friends. We did not ask the bartender why he refused to serve us and assumed that because he had made the announcement a minute prior, that he had decided to finish up last call.
We sat at a table with our friends, who still had full drinks, and decided to just hang out until the bar closed. We told them that he didn't serve us and that it was probably because he wanted to close the bar fast so we didn't say anything. My friend offered my husband his drink and he obliged, not thinking that it was because he was "cut off."
A big group of people came into the bar and started ordering drinks. I was wide-eyed and shocked that he'd serve them but not us, again, not even having the thought that he was cut off. I was about to get up and ask the bartender when he rushed to our table and started yelling, "I thought I made it clear that you were cut off, that is not okay etc" I asked why and got no answer. He told us to leave and we did, extremely unhappy and confused.
Before anyone goes on to say that he might've been way more drunk than he looked and not noticed it,
-I was sober the entire night. Even though we walked from her apartment to the bars, I was the one who had to drive my husband and I back to our hotel room. I can tell when he is inebriated and I was coherent enough to make that deduction.
-He is a 6 foot tall, big man. He had ONE drink prior to Hillside. We arrived late to Seattle, had to check in, shower, get dressed, and meet up with our friends before we even got to the bars. So it was late, but we did not have all night to drink. Long story short, if one drink caused him to be visibly intoxicated, then I must've been really tipsy with absolutely no alcohol in my system.
-He is naturally calm and quiet. When we were waiting for his turn to order, we were standing/sitting calmly. He was not swaying, stumbling, or anything of the sort.
I get it. Over-serving is a big deal, and you and the bar would be held liable if something were to happen. However, I think the situation could've been handled better and you really need to reevaluate your way of looking for signs for intoxication. And probably put your staff through a customer service course.
Anyway, whoever that bartender was ruined our night. It was my husband's first impression of Seattle and needless to say, it wasn't great. I, myself, served alcohol and was in the service industry for a large part of my life. If I had kicked out everyone who looked like my husband, I'd have no customers to serve. I'd ask in the future to be clearer about not serving and a lot less rude. We are not a belligerent, inconsiderate group of people. To treat us as such was so disappointing. I make a lot of trips to Seattle and I will not be returning to this bar. read more