Location is the obvious selling point -- you can't beat being steps from the terminal, and for an overnight connection or early flight it does the job. Pro tip: skip the front desk and use mobile check-in. The lobby is cramped and almost always chaotic. Room service was a genuine bright spot -- fast delivery and the food actually arrived hot, which is rarer than it should be. The downsides are hard to ignore though. Hallways and furniture are worn, and the whole hotel is so dim it borders on depressing. The low lighting probably isn't accidental -- it does a decent job masking the condition of things -- but it doesn't make for a comfortable stay. Functional for what it is, but in need of a real refresh. read more

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I came in late in the evening and left early in the morning. Location is excellent for a longer transit passenger like myself. Connected to the terminal 2, I think the walk was about 12 minutes. I didn't eat nor used any of their facilities. They have a gym, good place to stretch your legs after a long flight. Bed was comfortable and decent shower. It was a bit pricy for what it was but I guess I am paying for a prime location for travelers. read more

Hilton Chicago O'Hare Airport - View from my room - Hotels Near Me - Chicago, Illinois

Of all of the things that matter in a room, security is first and foremost. The Hilton at O'Hare is decidedly unsafe. When I checked in I was given a keycard for a 4th floor room by the elevator, and all seemed normal. But when I went into my room, there was already someone's luggage inside -- I'd been given the keys to someone else's room! I called the front desk, and they said come down for a new key, and that "they'd look into it". At the front desk, they were ready for me when I got there with a new keycard. I expressed my security concern, and all they would say, "we'll look into it". They moved me to the 6th floor. Imagine if you'd been in your room, and a stranger just walked in. Could be anyone, and you could be in most any state or in the shower, getting no warning as the other person waltzed in. This wasn't a leftover bag from the previous occupant, as the room was otherwise fresh and ready. read more

Hilton Chicago O'Hare Airport - This is what I found when I opened the door to "my" room - Hotels Near Me - Chicago, Illinois

Yes! I would come here again! How cool to be in the middle of it all! Talk about a room with a view! There's several of them and today I got to experience this amazing opportunity! Reasonable prices and friendly folks with a room in the middle of a journey to enjoy life! read more

Heads up, no in room control of heating and cooling. Got to my room at 1:30 am, all I wanted was a cold room to sleep in. HVAC would not turn on or change. Called desk and they informed me hotel was set to 68 degree and unchangable. Suggested I open a window. Bed was comfortable but I won't be staying here again without being able to customize read more

Convenient hotel when u have an overnight layover! Beds are comfortable with nice pillows and duvet covers! Room numbering is odd?! Room numbers are 4 digits but elevator only shows #1-10??? Quite confusing when you are tired after being on plane for 9 hours and its early morning! read more

Hilton Chicago O'Hare Airport - Nice comfortable beds - Hotels Near Me - Chicago, Illinois

Would I stay here again? Oh, absolutely. Like a bad ex with great Wi-Fi, Hilton ORD keeps pulling me back in. The Hilton ORD means "I have a 6am flight and no soul left to give." She's inside O'Hare like a polite parasite, and she isn't trying to win beauty contests, she knows why you're here. First, a shoutout to the gods of corporate travel or sheer dumb luck for the room upgrade. I had the distinct privilege of staring out at the control tower like it was the Eiffel. There it stood, majestic, blinking its Morse code lullabies to all the delayed planes below. Romance! Now, let's talk decor. If you've ever wondered what 2003 looks like preserved in time, Hilton ORD delivers. The rooms whisper we used to be nice and the lighting says prepare for sadness. But you don't stay here for vibes, you stay here because you can literally walk from your room to your gate. No shuttle. No Uber. Just you, your suitcase, and your emotional baggage strolling straight into your terminal. read more

Hilton Chicago O'Hare Airport - Hotels Near Me - Chicago, Illinois

Sometimes after a long day of travel, last thing you want is another connecting flight so you arrive home EXHAUSTED! Decided to stay here tonight before my flight to LAX tomorrow. Yards from the terminal, and my room overlooks the runaway. Yes, the hotel could use a remodel, but service has been A +! Special thanks to Karla in the Cafe who called my room when my to go order was ready, and Demetrius in the Front Desk checking in to see if I was happy with the room. Thanks to ANTHONY in the gift shop for his kindness and Professionalism! Please let them know they are doing a GREAT JOB! Love the Multiple FREE HBO Channnels! RECOMMEND! read more

Hilton Chicago O'Hare Airport - Very Tasty Chicago Dog and Steak Fries. As a Hilton Honors Diamond member, with my $18 a day food credit, this meal was essentially free. - Hotels Near Me - Chicago, Illinois

I was going to go three stars with a solid good enough until I lost 15 minutes screwing around with the shitty coffee maker in the room at 6am the morning of my flight. It's fine to be basic -- and it is, but stuff has to work. The coffee maker didn't and that's a big deal when you're in a morning rush to gulp a coffee and then hit your flight. The rest was fine, good enough and nothing more read more

For convenience and flexibility I absolutely love this place. Attached to the ORD airport walking distance to just about any gate. Front desk, staff for friendly and kind rooms are a bit dated but clean. I will use again in the future. read more

You can literally walk there from the airport. They give you $18 credit for being diamond member to use for breakfast or dinner. The gym was decent. Rooms were big. Staff also gave me a late checkout complimentary because I got in so late. Overall nothing much to complain about. read more

The Hilton Chicago O'Hare is conveniently located-walking distance from Terminal 1 Baggage Claim and the Blue Line. The hotel and room were very clean, and the bed was extremely comfortable. The entire staff from front desk to housekeeping to the restaurant were all very friendly, welcoming, and helpful. Breakfast in the hotel restaurant (our only meal there was excellent). Highly recommended, especially for late arrivals, such as ours. read more

Paid very high prime for a king room on 6th floor. Stepped off the elevator to a foul, STRONG smell of SMOKE! Not a little area either, as it was on the entire floor and the wallpaper from 1986 probably absorbed a lot of it as it matched nicotine yellow. I would assume the carpet is part of the problem as well. It's all literally looking like you stepped back in time. I'll add pics so you see what I mean. The sad part is that they sprayed the room with strong air freshener that only added to the layers of odors! Disgusting! Shame on you for showing pics of remodeled CLEAN rooms instead of the ancient, stale, and sticky rooms you charge prime money for! I am pissed that I am now stuck in this filthy room and cannot believe Hilton allows their name be associated with this farce!! read more

Hilton Chicago O'Hare Airport - Entrance to king room. - Hotels Near Me - Chicago, Illinois

The hotel is in an excellent location but in dire need of a room refresh. The staff were very friendly. read more

Hilton Chicago O'Hare Airport - Nice view of the airfield and sunset. - Hotels Near Me - Chicago, Illinois

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Not a great place to stay if you are there for more than 1 night. Best part about the hotel is the recliner chair in the room. I had a view of the airport. Room is on need of an upgrade. read more

Hilton Chicago O'Hare Airport - View from room - Hotels Near Me - Chicago, Illinois

9 minute walk from Chicago Airport to Hilton. Was greeted by staff when I walked in and they were kind. The room it nice but not quite clean. Bed had hair on it, tub had leftover hair in it, counters were sticky and bathroom sink was not wiped down. Towels still have residue from god knows what. When you glance at the room itself, it's presentable but when you actually get closer...Not clean. We had the view of the parking garage and it was quite quiet even though we were at the airport. read more

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The hotel smells like ass. The heat in the room didn't work. Only Fox News worked on the tv and to top it off I spent 15min in line at the lobby store watching the cashier yuk it up with her friend and when she FINALLY acknowledged me had the audacity to thank me for my patience. read more

This Hilton needs an update. It feels like stepping into 1995, short of a few USB-A charger ports in the room. At least it's conveniently located in the middle of the airport! read more

Great location and easy to access from Terminal 3 without going outside. The property is a bit dated, but is still well maintained. Check-in/out was speedy. When checking In I asked for extra decaf coffee and was told that Room Service would deliver it. Nope. The room and lobby were clean. No HHonors lounge. I got an $18 credit for the restaurant. Will I return? Yes. It is so darned convenient. read more

Large international airport convenient for travel. Restaurants, restrooms and convenient shops adorn the halls. Brightly lit signs and verbiage. Airport parking and shuttle services are available also. Safe travels! read more

So odd. I was supposed to have a queen room but assigned a meeting room with a pullout bed. They said it would still be a queen bed but it's a twin bed. Very odd. Plus the taxes in Rosemont are ridiculous. I had a $30 voucher for 2 glasses of wine which should have been about the $30 but with taxes and whatever other BS charges they add on it was $54. Such an odd experience with repeated bad service. read more

Hilton Chicago O'Hare Airport - The weirdest room ever. I was supposed to have a queen room but they gave me a meeting room with a pullout bed. WTF - Hotels Near Me - Chicago, Illinois

If Nadia is working customer service will lack. Let's start by saying the distaste left me to pay the same rate elsewhere as the treatment based on assumptions was simply disrespectful. I called around 30- 40 min before my arrival and I spoke to a gentleman I believe named hector I asked about Dayroom rates and airline crew discounts. I'm a silver member which isn't much but I do enjoy the Hilton and its close proximity would make my double shift less of a hassle so I could rest longer. I was told the day rate was 159 and the crew rate was between 130-139. I asked if that would let me check in now and I was told to walk on over and just provide my crew id. I walked over and there were two women at the desk and two customers in front of me. I was next and instead of asking I was simply directed to Nadia for checkout I said hello and that k was actually trying to check in and told to come over with my badge. Nadia glanced up and barely greeted me. I said hello and explained that I called the rate and that I was told to come and show my id for the discounted day rate. She responded "so you want a day use" A pilot who was on a layover came up with a room issue and she carelessly and without consideration of my time nor asking me to hold ignored my existence and moved his room while the other agent stood there without a guest as I just stood there. (A few guests walked up while she was assisting the pilot who she was again not really listening but simply responding to) And gets back to me after taking additional time to finish something else and then says ok so we don't have rooms available until 9am as that is when day use starts. She tells me that to check in early it would be an additional $75 plus tax and the room rate. I reiterated that when I called I was told different by the gentleman who answered I also asked for her to check with him and provided the time stamp of the call and recalled to verify that it indeed rung to the front desk. I asked for a manager and she informed me she was the current manager and that there wasn't a male and she didn't know who I was talking about and without apology it was just company policy and she couldn't do anything about it. But then the male I spoke with WALKED OUT TO THE FRONT At this point 30+ minutes of my time has been wasted and could've been resolved had she listened and treated me like the paying guest and member I am. I took a moment to sit and process and decided to pay the 130 something and 75 fee as I forgot to use my number and decided to use it as a points earning moment. I re approached and slid my badge, I'd, credit card and phone with my Hilton number to her. She rudely speaks as if bothered by my mere presence and I explain I want the room as I'm exhausted and just want to sleep She asked for my reward number and the items I have already placed as close to her as they could be without falling off the counter. I tell her I've already given them to her and she continues that it will be 159+75 (20 difference from the crew rate) however at this point it disappoints me again how a managers customer service can be so low as this all could've and should've been explained 40 minutes ago that there is no crew day rate. This lack of communication and just doing her job led me to pay the same price and inconvenience myself even further than her and her male agent already had. The correct course would've been an apology and to wave the fee. Bare minimum it would've been to listen to her guests initially introduction and correct all LIES (misinformation) I was given , to excuse herself or say can I take a moment prior to helping the gentleman with his room swap, and at the absolute least simply apologize and own the fact that her agent was incorrect instead of pretending there was no man and that I was lying. read more

Hilton Chicago O'Hare Airport - Lobby - Hotels Near Me - Chicago, Illinois

It's been a few years since the last review but it's the same place. A hotel to stay at because you have $ or a deal and want to walk to the terminal for an early check-in. 40+ people waiting in line to check-in - having "status" gets you a shorter line. I'd been notified via the app that I was upgraded at no charge. But the digital key wasn't available so I still got stuck with the line, and the "upgrade" took me from a runway view to a parking lot view. I got an apology but shouldn't software figure out what constitutes an "upgrade"? Toiletries remain sparse, and a call to room service informed me that the menu is "limited" tonight so some items won't be available. Corridors feel cooled to 63 degrees which is a waste. Nothing special about this property. You're paying a premium for a fast walk to check-in. Don't expect more. read more

Hilton Chicago O'Hare Airport - Hotels Near Me - Chicago, Illinois

Decent hotel close to airport I've been here a few times. Rooms are clean, prices vary. Ask for corner suites they've got alot more space. Bathrooms come with nice shampoos, soaps, and conditioners, hair drier, tub, and stand up shower. Plenty of towels, comfortable beds read more

I recommed this hotel if you're only here for an overnighter or flight delay. The room is a little outdated. I checked in with my smartphone so i didnt speak with anyone at the counter. My coworker stated that as a Gold status member you get $18 credit at the restaurant or bar. I asked about this at the lobby counter and young girl at the counter gave me a semi attitude about this. I walked away. My coworker explained the credit to me. Other than that, i can say my experience here was good. I came, slept and left. read more

Our flight got canceled an hour before takeoff and we had a 25 hour layover until our next flight. We got a room at the Hilton O'Hare. The room cost us $527 for 1 nigh. The cost was $349 for the room, we paid $100 for late check out and $80 in city occupancy tax, state occupancy tax, county occupancy tax. The room was small and smelled. The view out of the room was of the airport tower looming in our window. The restaurant at the hotel was very expensive. We had fish and chips and a small wedge salad with 2 drinks it was $96. This place with all the taxes is highway robbery! If you go, you better have a pile of money. Buyer beware. You are much better off to get an Uber and go elsewhere. read more

Hilton Chicago O'Hare Airport - The view out our window - Hotels Near Me - Chicago, Illinois

Older hotel and right by the airport. Very convenient and clean with lots of shops and eateries. Definitely come here if in the area. read more

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Convenient...attached to the airport. But, even there, you need to ride a shuttle between terminals. Friendly front desk. BUT...NO Heat in my room...in Late November!! Had the maintenance man come. He fiddle with it, but still not fixed. Got $100 off my bill...should have been Free. read more

I am typically a fan of Hiltons, but this one deserves it's reviews. It needs more than a facelift, it needs someone from the Hilton family to actually come here and see how they like their name on it. It is surprising for a large hotel at an international airport, to be in this state. I will start with the good, location to the airport is excellent. The bed was comfy, and they use Coffee Bean and Tea Leaf brand coffee in the room. They also have proper half and half. That is better than most Marriotts, and one of my biggest complaints. That being said, this place looks and SMELLS OLD. Like an antique store, slightly dingy. The front desk was not busy when we got there and STILL took a half hour to check us in, because they just couldn't figure it out. My company arranged our stay, and it ended up being a hassle. The room was very dark, even with all the lamps on. The sheets and towels were rough and audible when you were on or in them, the tub was cracked and painted, and the worst of all offenses, the water in the shower was NOT HOT.I even got out and got back in 15 minutes later, just in case everyone seemed to be showering at 11pm. No luck. It was barely over body temperature, so anything that was not under running water, was cold. My coworkers all experienced the same. The bed was low to the ground so the dustruffle just bunched up on the floor. A perfect example of the shabbiness of this location. Door dash will not deliver here, and room service was a hassle of you were booked under a corporate account. My friend was told to come down and order from the coffee shop, but they stopped serving at 6 on a Saturday. This is quite possibly the worst Hilton I have ever stayed at. I can get past a lot of things, but cold water is not one of them. read more

Hilton Chicago O'Hare Airport - It just looks sloppy - Hotels Near Me - Chicago, Illinois

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Totally suck, dated and over priced hotel. Restaurant/bar sucks as well and the snack store sucks. Even the AC doesn't work. Stay away!

The hotel is connected to the airport via an underground walkway! Very convenient! The room was clean and comfortable! However they need remodeling read more

0/10 for value, cleanliness, and customer service Only stay here if it's an absolute must. Bathroom was not clean (hair on floor and tub), no amenities in the rooms (no pen and notepad/no shelves in fridge), wouldn't provide receipt upon early checkout. read more

The front desk receptionist was rude and the level of incompetency is off the chart. I prepaid $570 for a doubles bedroom from 07/31 - 08/01 for my family with 2 kids. We called on 07/31 at 5pm letting them know that our flight was cancelled, and asking them if there is anyway for a refund, they told us because we booked through captialone we have to talk to them. When we called capitalone, capitalone told us unless we get an "exception" from hilton, there is nothing capitalone can do on their side. Because we have a connecting flight in the morning of 08/01. I took my family (2 kids) on a 10 hour drive to O'hare airport. When we finally arrived at the Hilton at O'Hare, the rude, unhelpful rep at the front desk told me there is no room for my family because I "requested for a cancellation", which makes no sense because why would I cancel my reservation if it's non-refundable? On top of that, I NEVER consented for a cancellation, and I could see my reservation on capitalone was still valid. I tried to show them the reservation but the rep at front desk refuses with a smirk on her face. When I asked if I would get my refund of $570 the rude rep would only repeat "talk to expedia" (which i did not use, and confirmed by captalone travel agent they don't use either) and refues to offer any further assistance. (good representaion of the luxurious hilton brand). My suspicion is they gave my family's room away to make extra $$, assuming my family and I couldn't make it because of a cancelled flight. We saw the sign saying the hotel is fully booked (picture attached), when we arrived after a 10 hour drive. Avoid this location at all costs. read more

Hilton Chicago O'Hare Airport - Hotels Near Me - Chicago, Illinois

We had a decent night. We flew an hour north into WI only to turn back to ORD due to a thunderstorm. That was a sporty flight. Anyway, we landed after 2300 hrs so had little choice, and I refuse to try to sleep in the terminal. Good sleep is priceless. We bee-lined it to the hotel. At that time there was no line. The price at the desk was about $40 more than the internet price on the Hilton website, but we were able to get a slight discount with an association I belong to. Check in was efficient. We were able to get 2 toothbrushes and toothpaste from the desk, as our checked baggage remains at the airport for our morning flight. The desk staff was friendly. The room was clean, quiet, and comfortable. 7th floor, east tower, control tower view. King bed, TV, the a/c worked well. Our room has a modern digital control with an auto function. Hot shower with good pressure j. The morning. Cuisinart coffee maker. Check out was a breeze: just drop the key in the box. read more

Hilton Chicago O'Hare Airport - Hotels Near Me - Chicago, Illinois

I spent one night here, by choice, but not really. We had a layover in ORD and our flight crew timed out and our flight was delayed 15 hrs.... Anyway, thankfully have booking via their app, because the line to check in at 9:30 at night was really long, even for those just picking up room keys. I'm not sure what the staffing protocol is, however, we were checking in with many others that missed their flight and were simply just checking in. They had a staff of two behind the desk and there was a gentleman standing there...with a push cart, handing out free snacks and water - which was a great touch! I think they received word from the Airline, we were all coming down to check in and many were angry.(not me, I was just tired). The staff was moving as efficiently as their systems allowed them too, they were empathetic and kind to every weary traveler. The accommodations were ok. A little run down and definitely not dust or dirt free, but it was better than an airport floor. I liked the Crabtree and Evelyn toiletries...I didn't even know they still existed as a company. The gift shop in the lobby also had toiletries we could buy, since our checked luggage...was still checked. Although a mini stick of deodorant was $7.79 - seems like opportunistic pricing...Anyway, I was glad to pay for toiletries at that point. My colleague that was in the adjacent hotel room at plumbing issues...when she went to turn on her shower in the morning, the whole wall and pipes made a really loud noise...the whole hallway heard it at 3:30am. Not great, just an old building I guess. Check out was easy. I would recommend this hotel if you are stuck. Connected to it, were a bar and restaurant and a quick cafe. It's nice to be able to walk from the airport terminal to the hotel without having to go outside. EXCELLENT. read more

Hotel could use a little updating but had a smooth and comfortable stay. The view was fantastic, really enjoyed watching the Airport activities. Speedy but incredibly convenient. Highly recommend using the tunnel system to get to the hotel from the Airport. read more

Hilton Chicago O'Hare Airport - View from 8th floor - Hotels Near Me - Chicago, Illinois

Since I had a 10am flight, I decided to spend the night at this hotel so I wouldn't have to get up so early. Coming from the city and using the CTA, I was able to locate the hotel with emblems hanging from the ceiling. From the airport, you're on the lower level, so you'll need to walk past the fitness center and other facilities. The signage is very helpful.... take the escalator up and there's the reception desk, the restaurant and the elevators to the guest's floors. Melissa, Guest Agent, was very polite and pleasant while checking me in ... even though I had checked in digitally. Since I was in Rm 8056, meaning I had to use the West elevators. I will say, digital keys are great! Upon entering the decent size room, I noticed the great view of the airport and the runway. For me, the room was fine since it was clean, plenty of lighting, the tv worked and comfortable chair and bed. What else can I ask for?? For once, I took advantage of the fitness center which consisted of more cardio machines and some weight equipment. Very few guests using it. All of the machines were working. The next morning, I took advantage of the breakfast at the restaurant, located near the reception desk. The breakfast and service was pretty decent. Great hotel for an one night stay.... very convenient to the airport. read more

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2 stars for: Location/ease of terminal access Friendly employees Digital key Fridge/Keurig I think this hotel desperately needs a renovation. Rooms are tired. Air conditioning took quite awhile to kick on. The water coming out of the sink smelled extremely strange. I got a deal on the room with Hilton, otherwise I would never pay full price. The app said I received a complimentary upgrade, but I received a standard king room so I'm not sure what all that was about. Sorry Hilton :( This was a big miss for me. read more

Hilton Chicago O'Hare Airport - Hotels Near Me - Chicago, Illinois

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What a bust this hotel is. I booked here on a forced 13 hour layover with kids I thought it would be convenient and after a grueling 15 hour international flight, we would experience a little bit of luxury and relax. Boy, was I wrong. All the restaurants have horrible, overpriced, food, the staff are too busy on their phones or screaming at each other in front of guests, the rooms don't even have bottled water. You have to get water from the front desk!! Explain that one to me, please. I ordered room service, and got the saltiest turkey burger, ever. Who do I complain to? No one seemed to care. The hotel is in desperate need of an upgrade, the carpets are filthy on the floors, the rooms are disgustingly dirty - Our toilet had skid marks and the coffee maker looked like it hadn't been cleaned in 50 years - filter pics attached. Being captive at the airport and needing to work - my son broke my iPhone cable on the flight, I wandered down to the gift shop in the lobby hoping to get just the cable. It cost me $46, along with a $7 bottle of water. WTF, Hilton? Just total garbage. Not worth the $200 odd I spent as a gold member. It's worth trucking it to an offsite hotel. I wonder who the GM at this hotel is - his incompetence and lack of care shows. read more

Hilton Chicago O'Hare Airport - Filter for the coffee maker - Hotels Near Me - Chicago, Illinois

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Hotel room wasn't to clean. Dusty ceiling and vents, horrible pillows one thin blanket on bed , no microwave no mini frig room is just dated. We could hear people above us running and the hallways were super noisy. read more