We've been very pleased with everyone. Our pets have been well taken care of and their fees are…read morereasonable compared to other clinics.

Very friendly staff and vet. They were very gentle with my anxious kitty. Prices were reasonable.read more

We transferred care and had a great first experience. From making the appointment, front desk…read morestaff, vet techs, and Dr. Nami Otsuka were all wonderful. We particularly appreciated the lab work being done in the exam room to help calm our big anxious golden retriever. The follow up phone calls were great to keep us in the loop for results. We are very pleased with switching care and feel at ease with the practice. Thanks Dr. Otsuka!

I already knew through my experiences here with my late Lulu that Old Derby is the best - but…read morereally, they're the absolute best. You simply can't do better anywhere. I say with certainty after bringing Lulu here as a patient for checkups and diagnosing a serious health condition; after boarding her for multiple staycations (about 4 weeks in total); and after finally bringing her here to cross the Rainbow Bridge when it was time. She took a sharp downward turn, I made the decision and the staff was there for her, and for me. From the check-in at the front desk to Dr. Burke and his nurse we were treated with care, kindness and empathy. My sweet girl crossed gently. with dignity, and throughout the entire visit I also was treated kindly and thoughtfully. A handwritten condolence card arrived a few days later, acknowledging my loss, which still makes me tear up every time I look at it. When I'm ready - I don't know when that will be, but when I'm ready - my next best friend will be treated here too.

Just got hit with a 900 dollar bill. Original bill has half that but they offered x rays without…read moretelling me the cost and then charged me to send them to a specialist. If your cat has an emergency, go for it. But we will not be using this vet for anything else but an emergency and honestly Angell memorial is just as good. Also they have no waiting room so expect to either burn or freeze your ass off outside.

VUCC is an absolute money-grab scam and I would never suggest that anyone takes their pet there in…read morean emergency. They will only band-aid remedy a problem and make no effort to SOLVE the problem. Here is my experience: Yellow lab, diarrhea for a week and started vomiting, progressed to having poop accidents in the house and vomiting even when she hadn't ingested anything, which eventually resulted in blood in her vomit. During this progression I was out of town on a business trip and had to fly back and take her to urgent care. Urgent care just pumped her with IV fluids and gave her anti-nausea medication. I provided fecal and bile and they just said "we dont do that here". But, they do X-rays though, thats a good chunk. $750 for xray, fluids, prescription, and no actual resolution. They just straight band-aid the problem and send you on your way with nothing. I asked them "Why aren't you prescribing antibiotics?" They said "We don't see anything that would suggest she needs it." I was absolutely dumbfounded. Moving on 1.5 weeks later after doing everything they suggested, pills and blande diet, she is right back to where she started. We called them back and asked for a refill of the anti-nausea prescription and they're telling us "No, you have to bring her back in." Everything about this place screams money grab. DO NOT GO HERE. TAKE YOUR PET UP THE STREET TO WILLARD VET. Its a little more expensive but they get the job done, get it done right, and get it done the first time.

Crazy is Right!! Overpriced and unprofessional too. I brought in my hairless cat and the vet…read moreliterally laughed at me for purchasing what she called a "Fad Breed" and then proceeded to tell me over and over again that she would take this money pit off my hands. She loves the breed and bla bla bla . . . "no really, I can take her if you ever change your mind." Who says such a thing!? Disgusting. They have also quoted me $1400. to spay her!!!! Again, disgusting. Find another vet, Any other vet but these quacks.

I can't say enough positive things about the amazing care Crazy Paws has given both my dogs, Mya…read moreand Desi. Although Mya was my younger dog, she suddenly collapsed and in a panic, I called Crazy Paws. Much to my relief, I was told to bring her in immediately. Unfortunately, it was too late for my baby girl, but the compassion and care the staff at Crazy Paws gave Mya helped us through this difficult time. Dr Henry-Hill always made Mya and Desi feel comfortable during their visits and we were also able to meet Dr Hill at Mya's last appointment as he offered his expertise in trying to diagnose and treat her unknown ailment. Please forgive me if I forget or misname anyone, but I believe it was Katie and Jillian who handled Mya's formidable body with compassion and care. Thank you from the bottom of our hearts!

We were repeat customers of Shipyard Dog. Before our young dog, we entrusted our elderly dog to the…read morefacility for daycare and boarding for several months before she passed away. We returned because we had previously had a positive experience. We appreciated the cleanliness of the facility, the convenience of the online reservation system, and, most importantly, we trusted them with our pets. Our young dog began attending at approximately four months of age, and for several months everything went well. This spring, we were told he had been "humpy and displaying dominance" during a previously scheduled boarding over school vacation. We immediately followed Shipyard's recommendation upon returning by temporarily removing him from daycare, having him neutered as soon as possible, observing the recommended recovery period, and even offering to pursue additional training if needed. After doing exactly what was asked, Shipyard accepted additional boarding reservations, giving us every reason to believe he remained an appropriate candidate for their program and that any concerns had been adequately addressed. While returning home from a recent trip, we received another message stating that our dog had "incited an altercation" and now needed to be removed from the facility for several months. This meant coming home and unexpectedly needing to start over in finding future boarding after relying on Shipyard Dog for our travel needs, which had recently increased due to a death in our family. After reviewing the 13-second video provided, I was left with more questions than answers. The footage did not clearly demonstrate to me that our dog was solely to blame for the altercation, nor was I given any objective explanation regarding the specific behaviors that led to that conclusion or what "improvement" would actually look like for him to return. From the video, our dog appeared increasingly overstimulated. He was open-mouth panting, sat down while several dogs continued to approach him, and rather than the interaction de-escalating, additional dogs continued to converge around him until a fifth dog approached him directly face-to-face, at which point he reacted. I was also surprised that there appeared to be no consideration of simply removing him from the playgroup or modifying his boarding experience, particularly given that he had been recently neutered, before deciding to dismiss him from the program for a "few months." The video also showed two playgroup monitors nearby before the interaction escalated. What ultimately led us to make other arrangements was the complete breakdown in communication. At no point were we told that our dog's place, even as a boarding customer, was in jeopardy despite accepting four future boarding reservations throughout the summer. When I raised concerns about how this was handled, I received no response. When you board your dog, you should be able to travel, even under difficult family circumstances, knowing your pet's needs are being thoughtfully managed. Instead, we were left worrying about unexpected behavior messages while traveling and scrambling to find new boarding arrangements afterward. I recognize that every facility has the right to determine which dogs are the best fit for its program. My purpose in sharing this review is not to dispute that right, but to help other owners understand our experience. I encourage readers to draw their own conclusions. If you rely on a boarding facility for travel, I encourage you to ask detailed questions about how behavioral concerns are managed, how much communication you can expect if concerns arise, and what alternatives are considered before a dog is removed from the program. Those answers may ultimately determine whether a facility is the right fit for your family.

It's an amazing facility for Daycare and Boarding. A very happy place with well behaved four…read morelegged customers. Well staffed and very safe. My pup loves it here!

Two words - stay away. It used to be a great "cats only" vet practice with wonderful caring vets…read more.. that was before they became a for-profit organization. After a horrific visit a year back, we are not going back. My tiny 7 lbs shy Cornish Rex handled with thick autoclave bite-proof gloves, failure to get blood draw - 3 pricks, charging for the urine test that was not performed, general attitude from the receptionist - on the phone, trying to upsell some diet food, ignoring the customer waiting to check in, the vet (Jessica) looked like she did not even like cats, do I need to continue? Really, just find a local non-incorporated vet (dogs and cats are OK) - you would get a better service, the attention to the cat and her humans, and better price! That's what I did.

I've been a client of WLCC for over twenty years, and they continue to impress me every step of the…read moreway. They were incredible years ago with my first cat, and now they've been even more amazing with JohnnyCat -- a stray who quickly became my king! When he developed an unexpected cyst, WLCC handled it immediately and with such compassion. Later, when he was diagnosed with asthma, they treated him as if he were their own. The team patiently walked me through how to use an inhaler on a cat -- something that was pretty nerve-wracking at first -- but their kindness and calm guidance made the whole process so much easier. Everyone at WLCC, from the doctors to the techs and front desk staff, is knowledgeable, caring, and genuinely devoted to every cat who comes through their doors. I can't recommend WLCC highly enough for anyone looking for a truly special place to care for their beloved furbabies.

Waited long time…read more They had emergency that took up vet time It would have been great if they told us, many people were waiting, that there will be a delay

I'm disappointed with my experience with Dr. Tomas and the care my dog received. Almost a year ago,…read moremy dog underwent a TTT for a luxating patella. The surgery was unsuccessful, as her patella continued to luxate constantly afterward. Now, 10 months later, she has also torn her CCL in the same leg and will require another major orthopedic surgery. Initially, I did not blame Dr. Tomas, as I understood that orthopedic procedures (especially in a very small dog) carry risks. However, after seeking a second opinion from a board-certified veterinary orthopedic surgeon, I was told that my dog needs a patellar revision because her trochlear groove was not deepened during the original surgery. What is particularly frustrating is that Dr. Tomas specifically told me that the groove did not need to be deepened. I am now being told by another orthopedic surgeon that it does need to be addressed and is contributing to her continued luxation. She will also require a TPLO/lateral suture procedure for her CCL. I spent over $5,000 on the original surgery specifically to correct this problem, and I am now facing another costly surgery because the patellar luxation was not successfully corrected. The postoperative care was also extremely disappointing. When my dog experienced complications, Dr. Tomas was unreachable for weeks, and no one else on staff adequately assisted us. I understand that surgery is never guaranteed to be successful, but I expected appropriate follow-up and communication when complications arose. After everything my dog and I have been through, I am incredibly disappointed with the outcome and the lack of support we received. Lesson learned- always get different opinions. Do not move forward with the first surgeon you meet.

Losing a pet is never an easy thing but HOW you say goodbye MATTERS. We contacted Dr. Susan Holt…read moreat Say Goodbye at Home when we knew our precious little golden, Sailor, was failing. Dr. Holt was absolutely AMAZING. Her love and care for animals and her undertaking of her business says it all. It can't be easy for Dr. Holt to travel to pet owners homes and face tears and anguish every day, but that's exactly why she does what she does. So pet owners can peacefully say goodbye to their pets in the comfort of their own homes. Despite our sorrow, we felt so good about how our little warrior just drifted off in one of her favorite spots in the house. Dr. Holt was extremely caring and gave us time with her..comforting us and assuring us of our decision. If the time ever comes when you have to face this painful decision, I highly recommend Dr. Holt for a caring and beautiful sendoff. Thank you Dr. Holt for your strength and love. We miss our Sailor every day, but you have made us smile as she was so peaceful and ready for her journey to once again be united with her brother Sam over the rainbow bridge.

I messaged Dr Holt on a weekend night and she got right back to me. She came and picked up my baby…read moreParker. Dr Holt is so compassionate and you can see how much she cares and feels your pain. Thank you Dr Holt for taking good care of my baby Parker.

Very well stocked and super clean and areas were well organized to maneuver around to find what you…read moreare looking for! Seems they have everything under the sun for pets!

Bought some frogs here a couple years ago, I need to surrender them because now I cant afford their…read morevet care and some basic needs. Was given two references to places that I already spoke with and was told they couldnt help me and one reference to a place that straight up doesn't exist. So basically a huge nothing burger in terms of actual help. Petco doesn't care about the animals beyond what money they can make off of them. Beyond that, they aren't too concerned with them.

What can i say about dr jo.... she cares soooooo much about all animals. Comes to my house to see…read moreall 7 at once... no stress. Does what is needed , not what makes her lots of money lkke some vets. Love love love dr jo.

Dr. Jo it's such a kind and talented vet. I'm so happy that I found her for my boys! She is so…read morerealistic and knowledgeable , you can really tell that she cares and enjoys what does. It was so much nicer to have her come to my house to take care of my kitties than to have to stress them out and bring them somewhere. She was very patient, very professional and very supportive.