Groupon- My appointment was scheduled for 11:00 am. I received a text at 9:40 am with pictures of building, parking instructions, passcode to building and a note that she was not tolerant of customers who were late. I arrived at 10:39 am. Passcode did not work. I notified her and she text me same passcode and how to reset door. It still did not work. I notified her and she said she would come get me. At 11:02 am, I heard a deadbolt unlock and she opened the door and abruptly said she would not have time to complete my service. We had a heated conversation then at 11:09 a woman magically opened the door came forward to her and the merchant took her into her booth. I was so humiliated. Do not purchase a Groupon for this merchant. Seems she has a pattern of not honoring them. read more

I bought a Groupon for lash and tinting then the day of I got canceled an hour before my appt due to an emergency that they had. Perfectly fine! I tried to reschedule but no response few days later again nothing no response. If you don't want to honor your Groupon clients or get clientele from Groupon take your listing off. Ive used Groupon to find some awesome local businesses to support but can't win every time I guess. read more

My lashes came out great!!!! Such an amazing experience at HNL LASH. She honored my Groupon and was such a joy to meet and talk to for the hour I was there. Will be back again! read more

I bought a Groupon for this place a while back and scheduled for an appointment right before I left the island. The scheduling system was easy to navigate and and there was a lot of availability. The text messages I got on the day of the appointment made real easy to find this place. Otherwise you would have a hard time. The esthetician Erica was very easy to talk to, and the procedure was quick and less painful. She also made a note on my account that I had a laser hair removal so I can get discounted pricing of $32 for the next time, if I ever come back to the island! I highly recommend her as she is easy to get an appointment and her rate is affordable. read more

After several visits here at HNL Lash with Erika, I am happy to give her a 5/5 stars for her services! I've gotten several waxes here and enjoyed my experience so much that I bought her packages. Erika's appointments are easy to book online and she is apt in scheduling them. She's also made sure to remind and text me beforehand for each one of my appointments. I appreciate that her salon is clean & she's always very friendly and makes good conversation that distracts me from the waxing pains lol. 5/5 would recommend to my fellow ladies (& gentlemen!) to go to Erika for some great waxing. read more

Bought the groupon and decided to try out this place! Erika was great! She was very personable and made me feel comfortable. First appointment was good... after that - it all went downhill. I pre-purchased services at a discounted special on the day of my initial appt. Scheduled a follow-up appt for Aug 16, which I needed to reschedule for Aug 25. Hurricane Lane came that week - So I texted to reconfirm my appt on Aug 24, just to see if the salon was going to be open. Erika texted me back that that all appt were cancelled until further notice. Morning of Aug 25th, Erika texted that salon was open, storm had passed, and to let her know when I wanted to reschedule. Texted on Sept 6, Sept 15, Sept 18, Sept 19, emailed on Sept 19, called and left a voicemail on Sept 20. Finally had to file a complaint with BBB on Sept 20. Finally got a text back from Erika on Sept. 30 - that I can "feel free to take legal action..." when I requested a refund of the amount I prepaid for, for services not rendered. WOW - Not cool UPDATE: 11/09/18 - Just got a response from BBB that Erika continues to argue that I cancelled my 2nd appt and refuses my request for a refund for services not rendered and then attacking my character by leaving replying with a comment about me, the client, taking advantage of "niceness." Not too sure what's nice about badgering cancelling appointments constantly with a client and then blaming them for the business cancellation, then refusing to give their money back - for services NOT rendered. read more

HNL Lash - Waxing Near Me - Honolulu, Hawaii

Excellent wax service. Super friendly. Super efficient. The day before my appointment she sent me detailed directions on the location. I had no trouble finding the place and parking was free and plentiful for my 1pm appt. Would recommend and I will schedule future service. Husband loved it lol. read more

Came here to get a Brazilian wax. As my usual place was booked. I used a groupon. I decided to do my arm pits as well just because it was only $5 to add on. It is super easy to get to and there is free parking. Erika texted me the instructions on how to get there and made my experience seamless and stress free. Her room is super cute and clean. The bed is comfy and she uses hard wax so it isn't that painful. She is very friendly and we had good conversation so my appointment went fast. She gives you witch hazel to apply after the waxing. She charges $40 for maintenance which is a good price. All in all a good experience. Booking is easy just do it online. She will respond to you to confirm your appointment. Some things to know: you can only redeem your Groupon once, and there is a strict cancellation policy so adhere to the rules. Thanks Erika! read more

I had my first lash extension done by Erika back in December of last year & have been seeing her regularly ever since! Ive had my lashes done a couple times before from different places but she is now the only one I let touch my lashes I usually go with the volume set & always get a lot of compliments about how natural my lashes look. She's very professional & does a very thorough job every time! And always making sure my lashes are on point! Location is easy to find, near the salt lake shopping center with the McDonald's. Affordable & always able to squeeze a last minute appointment! read more

HNL Lash - Volume Set - Waxing Near Me - Honolulu, Hawaii

Got a Groupon. Then I happen to buy another Groupon (it says one per person in the fine print). Then when I tried to go to my second booking and it was a disaster. And honestly I don't remember the first time so probably wasn't that memorable or great. It doesn't say "one person per lifetime" but when you try to book your appointment online it confirms by someone texting you back. And that is where it gets really unprofessional. After I mentioned groupon like Groupon says to; she (person texting back) is very quick and has a lot of attitude. She quotes you more money than the Groupon was and then said "I won't accept it (your Groupon)" and "If you want to keep using Groupon you can go to other waxers out there". Was just the beginning. She ended up canceling my appt and telling me to return it bc she can't return it for me. She was so quick to misunderstand it's a wonder she is still doing business at all. And then she started to say it was because I was "dishonest" with her when I told her people should know how you do business. I answered all her questions and was very considerate of her and her time. Just thought people should know what they get into if they try to book an appointment with Groupon. The picture shows how quick she is to misinterpret and mistreat ppl if they don't answer how she wants or pay full price - not exactly sure. read more

First and foremost, I'm not one to complain or EVER leave a negative review but I was in complete shock after my encounter with Erika at HNL lash. Long story short, I got lost and couldn't find the building and texted AND CALLED HER before my appointment. She proceeded to text me (not even give me a call back) to tell me that I was 10 min too late for my appointment and I'd have to reschedule. It was 12 min after my appointment time even though I TEXTED AND CALLED her to try and find directions BEFORE my appointment. She told me "I was with a client so she couldn't answer the phone." Yet that was 12 minutes after my appointment time so I would of been late regardless because she was still with a client until after my start time! She told me too "get my refund from Groupon" and hung up on me. I'm VERY disappointed in her customer service and will NEVER recommend this place to ANYONE. read more

HNL Lash - Calls made at 1003 to try and find location but no response or anything until 1012 when I called AGAIN But was "too late". - Waxing Near Me - Honolulu, Hawaii

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It's been 2 years since my first appointment and I am still going to Erika for my Brazilian wax, she is the only esthetician I trust! I have become a loyal customer :) I am hooked and I'm never ever going back to shaving. Erika always makes me feel comfortable during my appointment, I'm so use to waxing I barely feel pain anymore. She is the sweetest person, I got into a car accident on my way to my appointment and I called her to tell her I wasn't able to make it.. she automatically ask me if I was okay.. that is how kindhearted she is. She rescheduled my appointment. Her package did go up by $10 so it's $160??? For 4 Brazilians but with inflation going on I don't see it as a problem at all. She is truly amazing and I always recommend her to all my friends. She is located above tipsy pig II bar and grill on South king st, there is some street parking and a small parking lot behind.. the parking slots are small so I wouldn't bring an suv or truck. There are many other businesses in the building so I highly recommend booking mornings and try not to book right before a big holiday or graduation/prom. read more

Get my lash extensions done and everyone always asks me if they are real which is EXACTLY what I love to hear. She does an amazing job and does whatever you prefer and also gives you her professional opinions. Just got my lashes permed for the first time and I thought it was SO good and also natural and this time I didn't get the tint and still my little short lashes looked long! Definitely recommend going to see Erika she's truly the best lash lady you can have! read more

HNL Lash - Classic full set (: - Waxing Near Me - Honolulu, Hawaii

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I met Erika today , did great Brazilian wax for me. Very nice and warm feeling lady . She works 6days a week I'm glad I found her. I definitely come back receive service again . Hard worker make sure unwelcome hair is removed I really like her service . Clean / welcome place . In Yelp address is pearl city it. No longer that address she moved to 1272 S. King Street room number 205B . Near japanese restaurant " yajima ya " cross street has big white building second floor she doesn't have sign on door waiting section is there . but she will be there for you when you made appointment. Highly recommended!! There is a little bad review but I met owner I m pretty sure bad review customer had misunderstandings texting always does. I like to encourage her to try to see Erika again . No many girl can do perfect Brazilian wax , etc... like her . read more

Love Erika! She does a great job with the Brazilian wax - fast and as pain free as possible. Love her deals and she is kind and personable. She is also very sanitary and makes you feel very comfortable. I just got a lash lift and tint from Erika for the first time and I love it! Will definitely go back to have my lashes done again - and she is my go to person for waxes. read more

HNL Lash - Top is before, no mascara, bottom is after with 1 coat of mascara. - Waxing Near Me - Honolulu, Hawaii

I absolutely love Erika and after reading some of the other reviews I can honestly say I have never had a single issue with her, her schedule or her dependability. She has always been more then accommodating as far as reschedules, and is always super professional. I bought a groupon for 3 waxes and then stayed on as a regular client for all waxing needs. I followed her to her new location in town and plan to remain a client for as long as she will have me! She is affordable and experienced which really says it all! read more

I've been going to get waxed by Erika for close to 2 years now. She's an expert in what she does; professional and punctual. From session 1 until my recent session, I have always felt comfortable. read more

Erika is amazing! It was my first time seeing her for a Brazilian, I was able to get in at the last moment and the appointment was a breeze. She's welcoming, efficient, and most importantly, professional! I will definitely be back and recommend her to everyone! Book her, ASAP! read more

Erika is as good as it gets! She has a flexible schedule, great location, and she's professional ! I always feel 100% after getting my lashes done read more

I Love My Perm And Tint That She Does For Me. The firsst time I went my lashes looked amazing and ever since thenni have been going back Thank you so much hun read more

I've been searching for a new esthetician for 2 years since my awesome long time gal moved off island. After several tries I found Erika! She is the only one who listens to what I want and gives me exactly that. She is personable, professional, affordable, and her space is relaxing. Her building is hard to find the first time, but it has parking and is secure. I read the complaints about not understanding groupon or getting lost and blaming it on her. That's lame. She is a texter so she can be quick and professional. And she has an appt link where you can schedule and reschedule at your convenience. read more

Erika is amazing. I worked for an amazing salon in a ritzy town for 4 years so I'm quite spoiled and picky about my waxes. I've been going to her for almost 2 years and her personality, pricing, and location just can't be beat! Booking and rescheduling with her is so easy! I see a lot of reviews of people having booking issues with her and all I can think is that there was either a misunderstanding or they've done it to her a few times too many? But I can't judge that. I'm just speaking from my own experience, I've had to reschedule several times and she's always been as accommodating as possible and absolutely kind to me! read more

Hands down the best wax experience I've ever had. I've been waxing on and off for a few years now... I've been to a handful of different ladies but Erika was by far the best to date. Not only was she super easy going but she made the entire experience super comfortable, quick and painless. I literally had no "straggler" annoying little hairs left behind. Initially purchased a groupon, and after my experience I'll definitely be going back. I'd have no problem paying full price because I know my results will be perfect.... HIGHLY RECOMMEND (: read more

I had an appointment with Erika this morning. Got a groupon for a great deal and was excited to give it a try. Erika texted me before the appointment with very detailed instructions on how to get to the salon and where to park, extremely helpful and was easy enough to find with her instruction. During the appointment she was very kind and really did a great job. I have gotten Brazilians before and they can be pretty painful, but she had a good technique and you can tell she's very experienced. Will definitely be going again! Oh, and if you're wanting to book an appointment, I suggest an early morning appt as it is easier to navigate the streets and there is much more parking. read more

Very personable and professional! Any time I wanted to switch the style of my lashes to something different, she's never failed to disappoint. She's very professional and takes a lot of pride in her quality of work. One thing I hated about getting my lashes done before is I'd have the lashes fall out quick or the glue would burn my eyes right after they were finished and then any time my eyes got watery. But Erika I swear every time I get them done, I can open my eyes as if nothing and they have never irritated my eyes later :) read more

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Erika was a pleasure to work with, she's very professional and welcoming. Her room is clean and she's does an amazing job at making you feel comfortable in a normally uncomfortable situation. If you're looking for your next wax go to you must give her a try! read more

This is an update. After going to Erika regularly for a while now, there are a few things that should have been red flags for me. The first being how long it takes for her fills...I have gotten a full set in about an hour by other great lash artists, while it takes her about 3 hours. My fills take about 2+ hours. She was nice though, so I kept going back because I figured she was still learning and needed time to grow. (It's been over a year and the time allotment is the same). The second red flag would be the spontaneous cancellations and her reasons. On more than a few occasions, I would show up for my appointment and she would tell me I'd have to reschedule or come back at a different time. One time she even told me that I was in her appointment book (double booked) and she figured it was a mistake and just ignored my appointment and went to town to pick up a friend. She didn't even bother to call me to confirm. Another time, she told me she lost her phone and couldn't communicate with another for almost a week. So all her appointments were non-existent. This last time, she texted me one evening asking me to reschedule to the following day, at the same time as my normal appointment (I work during the day and have to arrange for my toddler to be picked up); she wanted to go on a spontaneous trip to Maui. That was fine. I agreed and on my way to my appointment, I get a text from her asking if I could come during my work day (obviously past that time, since I was at work). I tried calling her and texting her and she did not respond even though her "flight" was a few hours later. Zero response. She basically has not responded to me since. No apology or reason for her lack of response. I had rearranged my schedule for absolutely nothing (mind you, I'm also 9 months pregnant). If you have no job or commitments, I would say that Erika is a nice person (the reason for the 2 stars), but her work ethic is horrible and she takes forever to do a fill. I made the mistake of feeling bad for her and continuing to try support her. I even referred friends, but they all have the same issues. Hopefully in the future, her work ethic improves and she grows up a bit. read more

Got my first lash lift and tint and I'm so happy with the results! I will definitely be recommending Erika to all the lavish ladies I know. She is very organized, informative, reasonably priced and manages her time well. I'm not one to sit through a long process but she was very professional and precise in her craft! I'm a low maintenance kind of person so the perm suits me perfect. Love my lifted lashes and so does everyone else I've come into contact with so far. Thank you!! read more

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This is long overdue...but Erika is truly the best in the business for eyelash extensions. She is meticulous, clean and my eyes look amazing. It almost looks like my natural lashes but longer and fuller. I feel fabulash with just lashes and no make up. Also, my extentions last FOREVER! I've had lashes placed on from different estheticians and had to get them filled every 2 to 3 weeks. I can go a good month without a fill. Erika is safe with lash application so there is no damage to your real lash. I love Erika and her quality work! read more

I had such an awesome experience today with Erika! She was so friendly, awesome, & professional! The wax was as painless as it gets considering lol. Finding the location was not a problem! However, parking my be a little tricky so try to arrive early! Erika uses great wax products that left my skin flawless! I purchased the three brazilian waxes which was an amazing deal! Best part is they do nails & lashes! Get all your beauty needs done here I highly recommend HNL! Thanks Erika!!! read more

When I first walked in, it was pretty empty, but I got greeted at the door by the workers. I signed in at 3:20pm and patiently waited for my appointment at 3:30pm, but I was called in much earlier, which is definitely a PLUS! I came in for a full Brazilian wax that I purchase on Groupon. I am currently pregnant and this was my very first time ever getting wax down there. Erika, was super nice and friendly. Prior to my appointment she texted me the location, which is very helpful and useful. The waxing room was clean, organize and sanitary. I work in the health field and that is DEFINITELY important for your clients/patients to see. Before she waxed, she tells you to wipe your genital area, undress from waist down and to relax. I recommend ladies to wear either a dress or skirt so it's easily to lift up. During the whole process she talks to you, makes you feel comfortable just to ease and distract you from the pain. She does tell you in the beginning if it starts to get sore or painful, you can tell her to take a break in between. Gladly I did not need to and was able to tolerate the pain. I had an amazing experience and recommend you ladies to see Erika for your first or next Brazillan waxing! read more

My girlfriend gets her lashes done by Erika and I've never seen her this elated before. She's a cook, yet her lashes are still beautiful after every shift. She'll come home and blink at me, nearly knocking me over with her eye lash gust of abundance. It's life changing eye lashes yo. read more

Got a Brazilian wax from Erika and she did an AMAZING job. She's so nice and makes your experience as quick and painless as possible. Thank you so much Erika! read more

I been coming here since 2019. Did my first wax, it was scary!, but I got use to it. Erika does excellent job. Time fly by, while waxing and talking story :) I love the feeling of being fresh after. Her schedule always works with my schedule. I'll never try other salon because Erika is the only one I could trust. read more

Erika was great! She made me feel so comfortable. Her waxing style is very gentle. She is very friendly and professional. Definitely going to be a regular client of hers! read more

I got a Brazilian done through Groupon. When I visited the website to schedule my Brazilian I added on underarm waxing. Somehow it didn't schedule my appointment for enough time to complete the services in a comfortable manner. I felt rushed as soon as she was done, to hurry up and get out cause she was 10 minutes late for her next appointment. While I was cleaning myself up I found a few chunks of wax still stuck to my lady Parts where I could not see without a mirror. She did not have an available mirror which is kind of odd for a service provider such as this one. The waxing service itself was swifter than other waxing places I have used. What the skin of my lady parts was for 3 to 4 days after service.. Which I have never experienced before ever. Keep in mind that I usually do my own Brazilian. I would have more than likely continue the service if my experience was a little better. read more

Got my lashes permed and tinted today. Love the way they turned out!! Erika is awesome, friendly and very professional! Will definitely be back!!! read more

I had my lashes lifted and tinted by Erika today and all I can say is Wow!! Fantastic results!! Nice space with free parking, great price and friendly. I will be back! read more

Love how Erika does my lashes! I recently moved back and found her in November and have been going back to see her regularly! Very reasonably priced and she does a great job! So glad I found her! read more

I have been going to Erika for a while now and she never ever disappoints. I didn't have good experience with lash extensions in the past as I would always develop itching and watery eyes. I gave up on those until I got my lashes done by Erika. She is professional, patient and executes to meet your individual expectations and needs. She takes time to understand what it is that you are looking for and delivers. I didn't have any issues with itching or fall out. My lashes not only look great but feel comfortable and light, like I have nothing on. I also like her flexibility and quick communication. Will continue using her services! read more