My parents were stuck 50 miles from home after their car wouldn't start. After calling both AAA and…read moreState Farm they waited 2.5 hours for a tow truck that would tow both them and their car home. My dad got fed up with waiting and getting the run around so he did a general search for tow companies near by and came across Hines. Not only did they answer quickly, they had driver Gerald to my parents location in 8 minutes from the call. Gerald was polite and got my parents home safely. He even dropped the car off at a auto shop in their town so they wouldn't have to try to get it to the shop the next day. I would recommend Hines Towing in a minute!

Excellent Service. Purchased two tires, and had two rotated…read more Staff is very good and ALWAYS helpful. Marie is OUTSTANDING at the front. Mini Cooper owner Dennis Mayfield

Sales dude has no chops for dealing with peeps. They have no electric cars at the dealership, I'm…read moretold they're not worth it. The greeter at the front is a doll, however. Best thing about the place.

Great people. Great service. I went in for inspection for the RV and they were very prompt. I've…read morealways used these people for that and would go back again. Thank you.

Because of the final price adjustment, I'm increasing from "3" stars to "4."…read more 1010 did a skilled diagnosis of a Toyota engine computer-based problem. Many shops cannot do this. I appreciated the provision of a nice loaner car, with no hassle getting it. I booked my appointment the day before and drove in early next morning, cautiously, with an engine overheat warning "pull over in safe place" flashing on my dash. They knew this. I arrived opening time 8am. No one contacted me the entire day(!) with a diagnosis/ cost estimate or update of any kind; I was not aware my car would be kept overnight. At 4:50pm, ten minutes before close, I telephoned and was told $2,400(!), it might take 3 days/ 2 nights in the shop. I asked for a detailed estimate and for the second time, gave my email. Still, an estimate was not sent.... That cost estimate was high compared to other mechanics. Standard customer service for an early morning "drop-off" (advance appt.): contact customer by 3pm that day, explain repair, provide a cost estimate for approval. Start work right away, priority to finish if a second day. That did not happen. Nobody seemed to care if it did. For a $200 repair, no big deal- but for $2,000/ 3 days in the shop, IT MATTERS. PRO A loaner car while being repaired repaired with OEM car parts skilled diagnosis of Toyota 24month/ 24,000 mile parts warranty CON left me hanging on diagnosis, repair cost no written description/estimate provided high price compared to competition (corrected at the end) no apology for dropping the ball on service In the end, the actual charge was $1,821.97 which was in line with local estimates, considering the use of OEM parts. I appreciated that adjustment. And it appears they did quality work. Time will tell. Will I go back? Probably not. Lacked valuing me as a high-dollar customer; too much time and drama.

Can't say enough about Freedom. Helped me out reasonably in every way! A+ for communication &…read morecontact. So grateful & highly recommend

I am so grateful for Christy from Freedom Towing! My husband and I were getting ready to get on a…read moremajor highway when his SUV started coasting and then stopped in a very dangerous spot in the street. we were by the off/on ramp to the highway, so people were flying around us. I saw a record drive past us and then I started worrying about how we were gonna get the SUV home. I look up again and I see another record backing up in front of us. Christy said let me help you get off the road! She cared about our safety! I thought she was just going to take us to the gas station up the street but she actually asked for our address and took us home!! Christy, we appreciate you and pray that God blesses you, your family and your business! With a grateful heart, we thank you! Will & Melissa Oliver 4/18/25

We have taken 3 cars to them so far and have been very satisfied each time with their exceptional…read morehonesty and service. They go the extra mile.

I have used J&J several times in the past and have been satisfied with the service provided. Things…read morehave definitely changed. Took my BMW in for a radiator flush. The car was returned after two hours and the bill paid. The next day, Micah called and said that he was sorry that I was not informed of a radiator leak, and quoted me the price of a replacement. Expensive - but I trusted them to do the correct work. Took it in on Friday the 31st and they completed the work that day. Picked it up at closing - Micah was still in the shop and no one was in the office. When I got home, I discovered the windshield was cracked and needed replacement. Micah denied responsibility and refused to pay for the repair - even though the the damage was done while J&J had the car. Micah said they could not cover it because their insurance would call it "an act of God". Any other shop would have paid for the windshield without question

I would 100% recommend this location! Even if it's an extra drive from your location choose it over…read moreeverywhere else. They offer top quality care and know what they are doing! The price is also fair and they know what they are doing very well! The vehicle came out great and they offered timely calls and service!

Best auto repair shop in the state!! Everyone here is extremely genuine and takes pride in helping…read moretheir customers to the best of their abilities. 100% would recommend anyone to utilize their services, 10/10 experience every time I've needed anything.

I contacted RK early this morning for emergency repairs on my car. Unfortunately, they were not…read moreable to help me within my particular time constraints but in the spirit of total customer service, they called back to offer the name of one of their competitors. We are here in Raleigh, passing through on our way to Carolina shores. I scoured the directory and phoned RK. I relayed my dilemma and met with a courteous and concerned response. The fact that they went out of their way to help us has made me customer for ever. I am moving to Carolina shores and will travel the two hours to have my car serviced by such a professional company. RK, thank you for your help and your obvious commitment to putting your customers over profits. You folks are a true rarity in our country today. Bob DeThomasis

Amazing people but not good business. This shop does not accept any payment from insurance or…read morewarranty companies. THEY DO NOT! They hold that right as business owners, which I understand completely. One of their staff members was not aware of this and it was not until after a $120 diagnostic that I was notified they don't accept payments from insurance/warranty companies. I explained to the owner that I had multiple phone calls with this staff member about using my warranty company as payment. Staff is not educated on the shops policy and client is bitting the bullet! No refund.

I've been getting oil changes here for a while and they are great! Super quick and easy service!read more

Had my 2017 Nissan Altima serviced today with and oil change and tire rotation. Brian the owner is…read morefriendly, professional and helpful. He came highly recommended by a very good friend of mine who has his vehicle serviced here. I'm excited to say I finally have a trustworthy auto technician. I highly recommend Brian with Auto Tek.