I had a very disappointing experience with an assistant manager at the Georgetown, Texas Home Depot…read morewhile trying to resolve an issue regarding a washer and dryer purchase totaling over $1,000 that I had been told would be delivered that day. When I called for clarification, the assistant manager was dismissive and unhelpful. She insisted that my sister -- who lives in Chicago -- would need to come into the Georgetown store in person to resolve the issue. That is not realistic and certainly not reasonable for a delivery issue involving a $1,000+ major appliance purchase. She also suggested there may have been an issue because my sister's bank is "out of state." This explanation does not make sense. Many customers use banks or credit unions headquartered outside of Texas. Modern banking does not require a financial institution to be locally based in order to process a transaction. The comment felt inaccurate and dismissive. Additionally, she indicated that speaking with another manager would not change the outcome and suggested there was no avenue for further review or escalation. The message was clear that no one at the store level was willing to step in to reassess or attempt to resolve the situation. Instead of working toward a solution, there was no meaningful effort to clarify the delivery issue or provide assistance. For a $1,000+ appliance purchase, customers deserve clear communication, professionalism, and problem-solving -- especially when delivery is involved. Customers should never feel like a burden when attempting to spend significant money at a store. If this level of service is standard practice, I would encourage others to consider taking their business to a retailer that values and supports its customers.

It is wasn't for customer service associate NAME TAG: FINN…read more Between 5-530pm on 3/11/2025. I would be posting a 1 star and I would stop making any future purchases at any Home Depot. Store. I purchases 5gal. Bucket of external paint. At least that's what I ordered online and the paint department called and confirmed my order. When my husband picked up the order and brought it home. The paint was for interior only. This was a color we picked out so normally it would be non refundable. I explained my problem to FINN who immediately got on the phone with a manager and got the approval to refund the paint and made sure I repurchased and was given the correct paint which I ordered. Glidden 5gal. Interior - Flat - $120 Glidden 5gal. Exterior - Flat - $170 Bigg difference in price.

Amazing customer service for returns. Especially with Ifiemi the woman who helped me to understand…read morethe returns, checked a million things for me and all with patience of a Saint. She also educated me on how Apple Pay plays a part in the return process which is indeed seen as a diff card as it's encrypted. She was amazing!! I wanted to get this review in hopes her management see this & can recognize her great customer service. I spend more money at Home Depot than I would EVER admit here as I am not a contractor but like to pretend I am one. Daily. Hahaha. A tip is to make sure you do e-receipt or at least remember what card you used or if you used your Apple wallet, then they can look up your receipt. I loved that she educated me in the process in a patient way. She was so knowledgeable!! Thank you Ifiemi (XE28ZX) for ensuring I stay current in this constantly evolving tech world! Home Depot please recognize her leadership. She was unbelievable and I see she is like that with all her customers!! She makes Home Depot SHINE!!!!! I went back to get her name & her co-workers knew and agreed with my assessment which also speaks volumes to her leadership and teamwork. Service like hers is what keeps me coming back to Home Depot even after a bad experience years ago during COVID with a different employee. Gooooo Ifiemi!! Making Home Depot shine!!

This Home Depot has Flock cameras all over the parking lot. If you value your privacy, don't shop…read morehere.

I've been to this location a few times now, and I can confidently give 5 stars to this store…read more It's clean and well stocked. The employees are so very helpful and kind. The prices are great. They almost always have an amazing sale going on. My biggest problem is how much can fit in my cart! They have toys, they have things for sewing. They have things for painting. They have needle craft. They have decor. They have just about everything that you would want for a craft. Right now they have all their Christmas stuff on 50% off! I got myself an amazing Grinch costume for Halloween. I also found a wonderful toy for my granddaughter for Christmas and I got some beautiful wicker boxes to organize and enhance my office. I also got some beautiful Christmas cards for 50% off. I can't say enough good things about this store. I'm so glad they're here! God is good

I could absolutely get lost looking at all of the home decor here and always can find something…read moreadorable. Fabric section has a good variety, but the quality is subpar for quilting fabric compare to our local quilt shop. Still, superior selection on garment fabrics and the staff is always helpful and friendly. The downside is that there is ALWAYS a line at checkout. Mid-afternoon, just after opening, just before closing... whether they have one register open or all of them, checking out is always a process.

Beware! I purchased an appliance (washing machine) to be delivered and installed free with $36…read morehose install kit. When they delivered it, they refused to install it. When I complained, they tried to tell me I was confused. There website appliance installation page clearly states, "get it up and running for me." They later admitted they were wrong, but refused to compensate me.

I have come to this location of Home Depot a good five times. I normally get pretty good service,…read morebut today was extra special. I asked for some additional bags to cover my backseat not realizing they have a roll of plastic that you can use to protect your car. Today is repotting day and I have a few plants that I want to flourish in my new place and help them grow to be beautiful to add to the addition of my home and aesthetics. The young man also helped me package up everything and went to get this big nice piece of plastic to protect my car. It's always service for me and I appreciate all that they give me as I continue to wander around this door looking lost. For me, it's the service and the willingness to work and help out a customer. The simple thing that makes you come back to this location. Thank you gardening staff for assisting today. Shot out to sell cashier Jimmy

I have to be honest, Hobby Lobby is my zen place, my nirvana, my little slice of Heaven on earth…read moreevery time I enter their doors. As usual, my visit with my sister and niece the Saturday before Easter went well and lasted much longer than it should have because I always peruse every. single. aisle. (I might miss something if I don't-crafters, you know what I mean, right?!?) Anyway, our party headed up to the register, chatting away and laughing with one an other, having just a great time being present in the moment and looking forward to our upcoming holiday day with the family. Then, it happened: the cashier, who was clearly not having a good day, did nothing more than mumble my total when I checked out and then was downright nasty to my sister to the point that she asked her if she was ok as the girl scanned her purchases. The question seemed to exacerbate the bad mood, so we just walked away. She very obviously did NOT want to be there. Talk about a mood killer! I was so bothered by the interaction that I called the manager from the parking lot, who seemed pleasant on the surface but obviously just wanted me off the phone and seemed put out that he had to take a customer call. I told him what happened, explained that I'm sure she didn't really mean harm, but that he had a clearly upset employee in the most customer facing role in the store. I thought maybe if he knew, he'd want to do something else with her time while she was in such a bad state that day. I don't know what action he took, if any, but I did try to help. This was disappointing, but it won't stop me from going back into HL, which is one of my favorite places in the world. It definitely gave me pause and makes me wonder what she must have been going through that day to be in such a horrible mood. Also, I might check out the location in Georgetown, instead.

First and foremost, I want to give the huge shout out to the cashier named Andrea. She was so…read moreincredibly helpful and generous. I cannot think of enough for being such a kind person! My son and I really enjoyed the variety of Christmas decor. He was especially fond of the Grinch aisle. We will be adding some grinch items to our decor this year! And at 50% off right now it's a deal you can't pass up.

Oh how I love this place! I stumbled upon this beautiful store when I was early for a hair…read moreappointment and decided to hit up Starbucks. I noticed the store front and chandeliers through the windows. I had a few minutes to run into the store to check it out. I have since purchased three custom sofas, three custom chairs, pillows and a stunning blue agave art piece! Betina, who I now know is the owner, set me up with a designer to help select my dimensions, fabric and stain color. Betina personally sketched the dimensions of my console table and scaled it with the art to make sure I was purchasing the correct size for the space. Everyone is warm and friendly and no one is pushy like some other furniture stores. Also, her pricing is the best! I needed sunbrella fabric in my sofas, and I had price quotes from 3 other stores. I've had a wonderful experience at Embellish My Home and now recommend the store to everyone seeking quality furnishing and great customer service.

The food, the staff. All wonderful! Ambiance, gluten free…read moreoptions It has become a favorite. We'd drive in from Drip

This has been my go to in Georgetown for FOURTY YEARS to get flowers to home no matter where I was…read morein US! Their quality was and is TOP NOTCH and I'll put that to any florist I've used in America. Recently my mom transferred between hospital and long term care before flowers arrived. They CALLED me to tell and forwarded a beautiful arrangement to complete my purchase to the new address.... No extra charge. The store is highest quality, they are PERSONALLY responsible and they have NEVER let me down from homecoming to family in nursing home!

Spent $170 for flowers for my daughter's first Mothers Day. I get its a busy time of year, but they…read moreall died within 2 days.