I just wanted to express how amazing gray was. I'm not sure if I'm spelling his name correctly.. he…read moremost definitely went well out of his way well after my stay and I really appreciate him for that as for the hotel absolutely zero complaints. I am sending this review so late because this gentleman helped me out a month after I checked out helping me resolve an issue.

Clean and the staff was nice and attentive. No complaints. Worth the money. The holiday inn EXPRESS…read moreand this holiday inn were the same price for 1 night when booking day of- this was was way more worth it.

This hotel was scary! I checked in later in the evening to be given a first floor room, door latch…read morewas broken, windows were open and very difficult to close, room faced the back of the hotel. Seemed like the perfect set up to abduct a solo female traveler. I immediately went back to the front and asked for a different room. I moved upstairs only to get a room that smelled like weed. Many of the door in the hallway were propped open, once again it was late and this seemed really sketchy. I slept ok and the next morning I went to breakfast which was less than minimal, but at least I got to see other people staying there and they looked like moral folks. This gave me a little assurance I'd be ok but still. The hotel is right by the freeway which was nice but super load - racing motorcycles all night. The room was the pits! Dirty floor, dirty walls, overflew he'd linens that were still discolored. The toilet seat was cracked and counter tops discolored. I would have left but the other hotels in the area were booked. After a couple nights rooms opened up at nearby hotels and I relocated as fast as I possibly could. Also, the computer system was broken so they took my card in a back room to run it - now I'm going to get a new card because lord knows what they did with my number. Don't stay here - ever!

We unfortunately prepaid our reservation on booking.com so they are refusing to cancel any of the…read morethree days in order to get any funds back. The pool is under construction so they have a sign at the front desk stating that because of this, they do not offer discounts but they will honor free cancellation. I was told that there was nothing they could do and they declined the request from booking.com because this does not pertain to third party bookings or prepaid. So we are stuck. The place is a ****hole. There are stains in the carpet up and down the hall, it looks like they tried to patch some of the maars in the paint on the doors and hall with the wrong shade of brown. In the room, there are stains in the carpet and white stains on the couch pillows. The bathroom is covered in what seems to be an attempt to clean with a hair filled cloth. Long black hairs stuck to every surface, and a fowl smell coming from the drains. There are signs warning guests of the no pet policy but there are obvious claw scratch marks on the interior of the bedroom doors. We were warned last night that if we were to use the side entrances after 10:00pm even with our keys that would be put on a no rent list. This morning we woke up to have breakfast in the lobby, the oatmeal looked like gellatinous fat, the eggs were obviously out of a liquid carton, the saugage was undercooked, but to top it all off, there was an attendant that decided the appropriate channel to have on both of the TV's was FOX NEWS while proceeding to have a loud conversation virtually involving all parties in the room describing a female politician as a stupid uneducated (expletive describing a promiscuos female) and speaking poorly about ceertain political parties. People can have their own opinions, of course, but as a staff person of a very public company, they might want to steer away from sharing their opinion as loudly as they could at breakfast and not offering an alternative viewing platform for those that do not wish to absorb the rhetoric. I wouldn't stay here again if I was payed to. In fact, I feel like I am stuck in this reservation with no way to change anything about this. Luckily I will be leaving in two days never to return. I work for a very global bed bank company and will be sharing my experience with them hopefully resulting in the termination of their contract.

Had a great stay. Clean and has all the basic amenities. Ravi at the front desk went above and…read morebeyond and helped us with some dishwasher liquid to clean some baby bottles. The staff here is super friendly and helpful and made the stay great!

We went to our friends wedding and came back to our room, and a mans shoes were in my room!!!!!!!…read moreDid you give someone my key !????????????? Or did your staff even bother to clean the room before we got there !!!??? I called down to the front desk staff and Michelle said that it was probably from the previous guest ...... WhAt the heck do you mean from the previous guest??!!! As a woman, that did not make me feel Comfortable sleeping in a hotel room where some random mans shoes are in it !!!!!! She did absolutely nothing to make me feel better . The staff didn't even come to get the shoes. Terrible customer service. And then they said they couldn't do anything about it because I booked My reservation Through Expedia ....terrible .

A few firsts of 2008... Chicago, Thanksgiving in the snow,…read moreand a first at a bed and breakfast. 2 years later I still reminisce. I regret forgetting the owner's name but he really was the most pleasant and hospitable person. My favorite part of the mansion was a quiet comfy library nook that had a hanging decorative wreath made of artfully interwoven branches and lights. It spread across the ceiling and added warmth to their hospitality. I wouldn't hesitate to board here once more.

A very interesting bed and breakfast. Being from the west coast, I wasn't expecting a giant house…read morequite like this. Filled with antiques, it's a really quite extravagant inside and out. The owner Steve was very friendly, and prepared a great breakfast for us. Afterwards, he sat around and talked about the history of both the house and the city of Dundee. The bed was comfortable, and we were in the biggest suite, so we had a HUGE tub in our room. It definitely is a place to consider if you're traveling through this part of the country!

The location has access to freeway within minutes…read more Upon arrival the staff was kind and helpful. It has free coffee and free laundry area. Same area as coffee are a few snacks to purchase as well as some toiletries. Our room was great! It had a full refrigerator, stove top burners, microwave, dishwasher, toaster, individual coffee pot, and all the main items you would need for a kitchen. It also had a laundry basket, a large closet, iron and iron board. The bathroom had toiletries needed so I didn't need to use any of mine. We took coffee to go on an early road trip and that make the stay even better. Would love to go back and maybe stay a little bit longer. Only wish would be a bigger TV! We didn't have time for any addtional amenities due to time constraints. I would recommend this off the path stay. We loved it

Perfectly fine stay, no problems, although more basic than my typical Marriott stays. Bed was…read morecomfortable, shower was warm with nice water pressure. Front desk person was pleasant helpful. I appreciated having a kitchenette with a proper fridge, dishes, and utensils. Nice temp control in the room. No pool and the fitness center was closed for repairs, so I just ate my take-out and went to sleep. Free parking was nice, too.

Extremely poor customer service. Based on this experience, I would be very hesitant to trust Hotel…read moreBaker with any important event or family celebration. Very disappointing experience with Hotel Baker. We canceled our Easter Brunch reservation in advance, and I called again on Friday to confirm that we would not be charged. Drew told me he did not see my name anywhere and specifically said I would not be charged. Despite that, Hotel Baker still processed a $360 charge to my credit card. I have now contacted the hotel multiple times, and Drew acknowledged that he remembers telling me that. However, I am now being told that no one can process the refund until the manager, Trina Ledger, returns on Thursday. In other words, they know the charge was wrong, but are still not correcting it immediately.

Don't hesitate just book your wedding here!!!!! Tiffany makes the planning process a breeze. All…read morestaff are so attentive and kind. Julie made sure our cups were never empty. 10/10 wedding

This review is solely based on walking around the resort . We were attending a Penelope Bourbon…read moreTasting so we did not stay at The Herrington. This small boutique hotel is located along the Fox River in Geneva Illinois. It has a European charm with riverfront views and beautiful gardens. Only 60 rooms in size, rooms come with a fireplace and either a patio or balcony. Their spa and restaurant (Atwaters) are both award winning offering 5 star service. I real Hidden Gem in the Western suburbs.

We visited because we saw a social media ad that they were having a Penelope bourbon tasting in the…read morecourtyard. Penelope bourbon was created to celebrate the birth of the founder's daughter. It was such a beautiful setting on the Fox River. We did the tasting and then ordered cocktails and an appetizer to linger over since it was such a beautiful evening. The hotel is very charming and Atwater's restaurant looks to be a real gem. Such a wonderful, historic spot in Geneva. Oh and the Toasted was my favorite.

My mother and I went to the Sonesta Select Chicago Elgin West Dundee which is where my brother has…read morea block of rooms for his wedding. We went to see if there was an area where we could host a party for family that was coming to stay at the hotel for the wedding. The person that we talked to was bright and cheery. She showed us the meeting room and areas where we could meet. She provided us information and answered all of the questions that we had. The meeting room and common areas that we were shown were very nice, kept clean and were well-maintained. The prices were in line with meeting spaces at other hotels I've been at. I highly recommend Sonesta Select Chicago Elgin West Dundee!

We stayed here as part of a wedding block. The reservation process online was easy and we had no…read moreissue getting the room type we wanted. When we arrived at the hotel, there was a line backed up into the lobby because the check-in process was taking so long. There were two staff members working and while it wasn't clear what the issue was - computer lag, lack of urgency, etc. - the process was weirdly slow. There were several weddings staying at this property on the same night and people were getting antsy in line because they needed to get to venues. It appeared there was a shuttle running to the venue; we chose to drive ourselves and avoid some of that hassle. The room itself was fine. It's not updated but it was comfortable enough for our one-night stay. Every outlet in our room was loose except for those right next to the sink, meaning nothing we plugged in worked. Again, not a huge deal for one night but I'm glad we didn't need anything charged beyond our phones. The hotel was also a little loud, probably in part due to the multiple wedding blocks. We could hear the people above us well into the night. I left a dress behind in the closet and went back to get it a few days later. Staff were helpful in that process, including the woman who answered the phone when I called to verify the dress was there.

The stay was fine. Just the typical Hampton Inn. It's getting only 3 stars because of their lack…read moreof attention to detail. We stayed for 3 nights. Left early in the morning every day and back late at night due to visiting family. The room was suppose to have fresh towels after night 2 but no such luck. I noted that in the review and the comment I received back from the hotel was that hospitality claimed we had a do not disturb sign hanging on our door. Not true!! Sounds like your hospitality crew doesn't want to work. The blind chain was also broken. Lotion bottle was empty.

Flight got canceled due to the storms back home so we booked rooms at this location. Rooms were…read moreclean and service was perfect for an overnight stay

Fu€k!ng Disgusting!!! I was so tired from work and I needed a place to crash. I was about to just…read morejump onto the bed when I decided to pull the comforter off the bed and BOOM!!! A fkn BED BUG!!! I ended up having to find a hook up and spent my night at the stranger's house. The only silver lining was the phenomenal 1 HOUR SHOWER I took at 7am the following morning. HIGHLY SUGGEST HIRING HOUSEKEEPING that ACTUALLY DO THEIR JOB!!!

Come to the Colonial, where they'll leave the light on for you (unless they forget to pay the…read moreelectric bill or another bad driver creams a light pole. Walk into a room and it's like walking into a time capsule. Tastefully decorated with late 1970s decor. Walls painted in neutral colors with a protective nicotine coating. Speaking of walls.... if walls could talk- these walls would tell stories of domestic squabbles, binge drinking, one night stands, cocaine, and quite possibly generations of impregnations. Old school key system. No plastic cards here. The key is attached to a large plastic piece to make it easier to find the keys when you finish your third case of Natural Ice. Try not to lose it, I'm sure the replacement cost is more than the cost of the room. Tube TV that belongs in a museum. If you time your visit correctly, you'll likely see a pack of obese raccoons climbing in and out of the dumpster. Wonder if the raccoons are eligible for the Colonial day rate? The Colonial does not offer a "wake up call". The wake up call is actually the siren of passing fire trucks from the nearby fire station. That station is busy, so prepare for the wailing every 30 minutes. Pros: cool lighted sign from the 50s Affordability Delightfully entertaining Cons: age, condition, cleanliness, and drama.