They are always attentive and knowledgeable. Whether it's caring for our dog or aquarium fish, they…read moreanswer my questions and teach me.

Great prices and they make it so easy to order online, take your pup to the store for fun outing,…read moreand then your supplies are there ready for you! I love to support my local pet shop and the people working hard to help!

Stopped in for the self wash pet station. It was a clean area. Plenty of towels. The only thing I…read morehad issue with was getting the blow dryer to work. The staff wasn't too attentive to the area for me to ask so I just dried my pup best I could and took him home to dry. Most likely will just return here for a quick self wash when needed.

Just left this place me and my dog and will not return…read more After the rude nasty service I got from the two ladies working there I guess I wasn't the right color they just ignored me but soon as two white men walked in they greeted them and rolled out the red carpet for them and it was the skinny tall mix chic / hi yellow tall and it's always them and your own race that give you there ass too kiss but this place will never see me spending money here this makes me sick only in Charlotte

Reviewing only the store, not grooming, which we haven't used: Smaller than the pet superstores, it…read morestill managed to have a surprisingly large array of cat food and toys, which tend to play second fiddle to dog supplies in similar mid-size shops. We picked up some fun toys I haven't seen endlessly elsewhere, including a nifty rubbery crawfish throw toy that I think will blow our kitty's mind. Also appreciated, staffers greeted us and paused their friendly chit-chat, unprompted, to ask if we needed help.

Always very nice, the prices and convenient. Can always find what I need for my dogs and cat.read more

My husband & I purchased a "baby" peach face lovebird. His coloring is beautiful, and he is so…read moreactive & friendly. This store was clean, and the employees were friendly, helpful and caring. Such a positive environment for the animals. Very impressed with this store. Phil & Dee Dee Smith Granite Falls, NC

Very rude And unconsiderate staff no joke …read more Lost my dog in here one time a person nextdoor let me know someone from the shop picked her up and i walk in there and they continued to refuse to know anything about it until the witness came and confirmed what he saw . Like seriously? All the owner said was " next time i wont promise she will be here i woll call the pound " Yeah OKAY lady . Terrible place in general stinks like cat litter .

I've kept tropical fish for decades. It's a fun and peaceful hobby that I've enjoyed since I was a…read morechild. In all these years, I've never seen a shop like C-Macs. It's a local family owned place that is really into the hobby, not just profit margins. I had a Rafael Catfish that died after 31 years. Regular big retailers would have laughed, but Cindy actually cared ordered two new ones just for me, They're in my tank now, doing fine. In addition to maybe a hundred tanks of fish, they have every medicine, filter, and gizmo you could imagine, on shelves on the walls from floor to ceiling. They're also very nice people. If I could give more stars, I would.

The customer service is amazing. Everyone is super helpful and they are knowledgeable about the…read moredifferent types of fish they sell and the environments they should be in. The prices of the fish vary but super affordable. Fresh water and Salt water fish/eels/starfish. Colorful. Cozy store.

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!

I can't say enough about the groomer's at Petco Charlotte! My Moyen Poodle puppy is going through…read morehis "fear stage" right now & scared of everyone & everything! When we got to Petco, I was worried. But then, there is Mrs Jessica! She is his groomer & the manager at this location. He was whimpering & like a kid, reaching up for love. Mrs Jessica reached right down to him and picked him up; and he's no Toy Poodle lol. She always does a great job but since it's his birthday, I feel he got an extra special big boy cut! I will also share that, under her leadership & team focus, I've noticed the same level of caring from all the staff. Now parking!!! Whew! It's a parking deck so that's a pain HOWEVER, it's a Target on the 3rd floor, some great shopping in walking distance and a Frutta Bowl right across the way! So you can make an appointment for you dog, fool around for a few hours then pick up your fur baby & go home; 1 RT Trip PERFECT! I recommend this location and drive 20 miles to go myself

We arrived to the store at 7:30 and the doors were locked. I called several times and no one…read moreanswered. As I waited to see if any staff would acknowledge customers standing at the doors, 13 other cars showed up and customers walked up to the store being locked 30 min early. Lazy staff is unacceptable! PetCo lost a decent amount of money between my family and the other families that were turned away.

My first time visiting and I must say this location has EVERYTHING! From bedding, to food, to…read moresnacks, grooming essentials and toys. I also enjoyed the pet wash stations and the selection of treats. This location is convenient for anyone living in the area and those visiting with pets. I definitely will be coming back to visit with the boys.

We have found the perfect treat for our dogs and it is surprisingly cheaper from PetPeople than…read moreAmazon. That's a win. On top of having the Yak Cheese Chew, the store is tidy, well stocked and the associates working were helpful. A sincere "Let me know if you need anything" as I entered and a friendly young lady rang up my sale. [Review 19075 overall - 3396 in North Carolina - 44 of 2023.]

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

I appreciate the cashier. I think his name may have been Deshawn, for taking the time to explain…read moresome questions that I had about the differences in food and treats. He was very helpful and friendly, and I felt like he provided great customer service. All the staff is always friendly and helpful hete!

I've visited Waggles Charlotte in Ballantyne multiple times because I live nearby and often stop in…read morewith my children. At first, the staff seemed welcoming while my application was still pending. However, over time the experience has completely changed. Recently, I've felt treated differently each time I come in -- as if I'm being judged or assumed I'm not a serious customer. Staff members have limited which puppies we can see, imposed inconsistent rules, and communicated with an unnecessary attitude. Instead of feeling like a family-friendly environment, it feels like you are only treated well if you are ready to purchase immediately. Customer service should be consistent and respectful regardless of where someone is in the buying process. Unfortunately, I would not recommend this location based on how we've been treated.

DO NOT SUPPORT THIS BUSINESS! I am a veterinarian in the…read moreSouth Charlotte area that just saw a puppy that tested positive for the canine parvovirus. Mind you, this puppy was adopted less than a week ago. I am certain that all of the puppies they have there right now will be sick... if not already. This client came to me with medical records for the puppy that stated it was fully vaccinated prior to adoption. I don't know what this "puppy boutique" is doing, but they are most definitely NOT "committed to placing happy healthy puppies into loving homes." This place needs to SHUT DOWN.