I've visited Waggles Charlotte in Ballantyne multiple times because I live nearby and often stop in with my children. At first, the staff seemed welcoming while my application was still pending. However, over time the experience has completely changed. Recently, I've felt treated differently each time I come in -- as if I'm being judged or assumed I'm not a serious customer. Staff members have limited which puppies we can see, imposed inconsistent rules, and communicated with an unnecessary attitude. Instead of feeling like a family-friendly environment, it feels like you are only treated well if you are ready to purchase immediately. Customer service should be consistent and respectful regardless of where someone is in the buying process. Unfortunately, I would not recommend this location based on how we've been treated. read more

Waggles Puppy Boutique - Pet Stores Near Me - Charlotte, North Carolina

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DO NOT SUPPORT THIS BUSINESS! I am a veterinarian in the South Charlotte area that just saw a puppy that tested positive for the canine parvovirus. Mind you, this puppy was adopted less than a week ago. I am certain that all of the puppies they have there right now will be sick... if not already. This client came to me with medical records for the puppy that stated it was fully vaccinated prior to adoption. I don't know what this "puppy boutique" is doing, but they are most definitely NOT "committed to placing happy healthy puppies into loving homes." This place needs to SHUT DOWN. read more

Do not buy from this place -- I bought a 6k puppy from here happy to bring home to my wife after the death of our last doggy- Needless to say he was pricy but I did it. Only to find out my new puppy - French bull dog has worms contracted while at the kennel or prior I don't really know. They say to take your dog 3 days to a vet to get checked I did that then was told becuase i didn t report his sickness till 14 days after that which I couldnt known this because PETFOLK didnt do there job in tell me the the 1st time when I took him the 2nd time they said he had worms -- then I heard from the regional mgr who told me they couldnt refund or reimburse me for 400 bill for meds. I went here on the advise of a co worker but should have read the reviews knowing now not the only one. read more

I just got my puppy a couple days ago and I'm in love! The staff were very very nice. The prices are high but they did negotiate a little with us! Would defiantly recommend, plenty of babies left who need love! They give you all their information with masks it easy for future vet visits and such. They also checked up on us a couple days later which i thought was very nice! read more

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Have an amazing and healthy puppy. Delivery was spot on and we are all pleased. Thanks for introducing me to my new buddy.

This is 100% a puppy mill broker...in every sense of the word. It's astounding that places like this still exist. When I approached the front desk it was obvious they know exactly what they're doing here. I asked, politely, where the puppies come from. The woman said "I get them from all over..." and then named a bunch of puppy mill states like Alabama. I asked how she knows they're not from puppy mills in which she replied "some slip through". It makes me physically ill knowing the mothers and fathers of these tiny babies (some are NOT 8 weeks old, more like 5 weeks at most!!) are sitting in a dirty cage somewhere in their own feces. Please for the love of God, do not purchase a puppy here. I went online at the nearby Guilford animal shelter and they have THREE perfect little puppies for adoption. #adoptdontshop read more

This facility sells puppies bred in puppy mills where the conditions are deplorable. Overcrowding, disease, and inadequate access to even the most basic veterinary care are prevalent in these types of operations, leading to widespread cases of horrific negligence and malnutrition. Untreated medical conditions such as tumors, birthing complications, respiratory infections, flea infestations, heartworms, and digestive problems are all common side effects to the lack of care and the unsanitary environment. They are housed in cages without access to exercise. The females are bred repeatedly without adequate recovery time between births. Once they are physically depleted to the point where they are unable to reproduce anymore they are often killed. read more

Extremely disappointed with our experience. My family and I are wanting to get a dog. However we are not sure which breed would be best for us. We've had dogs in years past but not as a family. We went to Waggles on Sunday evening, they were somewhat busy. We were allowed to play in the play room with only 2 dogs unless we were going to make a purchase that day. - we were not. We were not sure what exactly we wanted and we were upfront about that. We were looking but not ready to make a decision. - who decides to spend $2k + on an animal same day. - not many. We were fine with that and played with Victor and Harris. Each a favorite by one of us, but we were not sold. The next day my daughter, my mom and I went back mid afternoon. They were not busy. They had 2 dogs in the playpen, I was again up front -That we were there the previous night, loved these 2 dogs but were hesitant because of these reasons. The next group of dogs in the playpen was one of our favorites, Victor. I had conversations with the manager about Victor and that we were very interested. I was never offered to see him separately. After a few minutes they put them back and brought out 2 other dogs in the playpen. We asked if we could see a mini golden doodle Jessie, and we were told no. That it was their puppy playtime and they were rotating out the dogs to the playpen while they deep cleaned their pens. The manager told us this. We were kinda disappointed but it was okay. We stayed and played with the dogs they brought out. Played meaning just petting them through the pen, because we were not allowed to do anything differently. I asked about each breed and had questions about sizes etc. My daughter kept asking about Harris - her favorite from the night before and the other dog Jessie that we were unable to see the previous night. Again. It was "puppy playtime" so we could not see them in the playrooms. We were the only people in the place. Two ladies walk in and they were immediately greeted by the manager and other lady and given the opportunity to play with the 2 dogs of their choice. Something we were denied just a little bit ago. We walked out, but I was upset. This is a puppy store. You go to look at puppies to purchase. These dogs are not cheap, this isn't an animal shelter. You think they would want to have someone interested in purchasing look at the different dogs available. I went back in and talked to the lady who helped us the previous night. I explained what happened and how I was disappointed that we wanted to get a dog, and probably one of the 3 we loved but were denied being able to see anything one on one. But 2 ladies who walked in were immediately given the option. There are plenty of places to get a dog to purchase an expensive pedigree breed. And this place is not going to get our business. They obviously don't want it. Responding to the reply from the Director of Operations: The puppies we were interested in viewing on both Sunday and Monday were not new because we had asked how long they had been there. So your reasons for us not being allowed to see the puppies one on one is incorrect. It's clear that your manager doesn't want children to interact with the puppies, as other reviews similar to mine has indicated. Or maybe my age being mid 30s versus an older adult was her reasoning, maybe she thought I couldn't afford the dog. Really not sure but it was very obvious we were being singled out. We were the only customers in the store. This will be shared with others in family groups across Facebook and instagram. My daughter left in tears because she understood at 8 years old that she was denied being able to see a dog (we very well could have taken home that day) for absolutely no reason. We were singled out. No I will not be going back into your store and hope parents see this review and avoid the store as well since management isn't welcoming to families. read more

Puppy has ear infection, being treated. Probable knee troubles left leg. Otherwise healthy.