My husband and I own a condo downtown. We were hamstrung on finding a solid air conditioning company because most aren't insured for high rises. Unfortunately, we ran into this predatory company had the opportunity to do the honest thing and tell us there was really nothing wrong with our AC unit other than the a small wire fix. They told us that we needed a new unit and gave us the most exorbitant price imaginable. I feel like they knew and sensed that we had no other choice. Luckily, we found another company to give us an honest fair price. This company has horrendous business practices and should be held accountable!!! Stay away from them!!! read more

BEWARE OF THIS COMPANY!!! I found myself in a bad situation where I had a tenant at my condo and my AC stopped working. My tenant was visibly frustrated and demanded it be fixed immediately ( which I was trying to do) unfortunately there is not many companies that work on high-rise units in Las Vegas. I was referred to this company and a technician came out and spent 2 1/2 hours supposedly diagnosing the issue. I wish I would've known that this company previously scammed my neighbors at the Ogden in downtown Las Vegas. They tried to quote me $2500 to replace a part selling online for $70. Then they tried to convince me to buy a new unit which is a 2 1/2 ton water source heat pump.To be fair, I told them ) because it is a very old unit) . I would be willing to do something for a fair price. They quoted me 14 grand for a unit that cost $2700 to other vendors!!! I ended up speaking to the owner or manager. His name is Raul, he is a very clever talker and has an excuse for everything of the exorbitant price lying about their factual prices. He was chastising me on our phone call like go ahead and buy the unit online and we'll still charge you the same to install it. I ended up talking him down to 12 grand because of my dire situation and I honestly could not even afford that. I tried calling other companies, but nobody worked on high rises. They are trying to bully people into buying new units because they know they have no other choice. Their incompetent technician came to my property and diagnosed it for 2 1/2 hours and said that the problem was the reverse pump. They also told me that the new unit would not arrive until maybe another month so I had to explain to my tenant that I was unable to fix it for a while, And I had to terminate our lease and repay her $3300 !!!!They purposely didn't fix my unit to sell me a brand new unit!!!!And I had to move my Tenant out and lose $3300 in rent money because of their lies or incompetences. Fortunately, I was able to get a second opinion from another company . The guy was at my house for literally 2 mins and already had diagnosed a problem because the unit actually tells you what's wrong. There was nothing wrong with the pump whatsoever It was actually the control panel. The guy had my AC up and running in literally two minutes and charged me $75. The gentleman from the other company also told me that this specific unit all in he would charge $6275. Almost 8 grand less than URBN!!! The gentleman from the other company told me this was an easy diagnosis and the circuit board relay was bad that sends power to the reversing valve solenoid. I bypassed two contactor for cooling circuit and the board needs to be replaced in a few months $250. Turns out this company has been screwing over my neighbors as well telling them that their unit is unfixable just so they will buy new units or pay exorbitant prices to replace a part. I am not the kind of person to review companies unless they did such a good job I feel it is deserving of a review or if they did a terrible job. Not only was this job so bad , it was sinister!!They are taking advantage of people in a inflationary environment, and they know exactly what they are doing. Beware, they are predatorse!!!! read more

Home Air has taken care of my air conditioning and heating needs for years. They've been knowledgeable, dependable, fast, friendly and cost effective. Thanks Home Air! read more

We have been using this company since 2021 and have had great experiences each time. Each technician that has been to our house has been knowledgeable in explaining any of our issues and fixing what was requested (Thermostat installs, leaking hvac unit) they are reasonably priced and get what's needed done in a timely manner. We will continue using them for any of our hvac system needs! read more

What a great experience From my first call I to the office to the tech coming to the house and the amazing customer service. I would definitely use this company again read more

It doesn't matter which technician shows up as we've had several (Jordan, mickey, and Mike.) They've all been helpful, courteous, and knowledgeable in all the issues we've had. They're reliable and cost effective, I would recommend 100%. read more

a/c went out called, Home air came out diagnosed the problem, Tech had the problem fixed before I got back to the house. I appreciate the fast and timely service.... read more

Terrible customer service and a lack of communication. They want to sit there and argue with me about how they are the greatest and being up legalities. When I'm just trying to solve an issue. I do NOT recommended pleas do save yourself time and a headache. read more

Dishonest, lack of communication and overpriced. For these reasons I will not use this company again. The communication and scheduling were such a hassle for not only me but our tenants as well. A Home Air Conditioning & Heating was called by our tenants (of a condo) to come out to diagnose the heater not working on 12/17/22. Michael told our tenant that the cost for that day was $85 but promised that if we chose to use them for the repair, it would be credited to the total cost of the repair (his word was not upheld by the accounting staff whom I argued this with). I scheduled them to come out and do the repair on 12/30/22 between 8am - 10am. At 9am our tenant called to let us know that someone from A Home Air Conditioning & Heating called and had to reschedul the appt between 1pm - 3pm due to someone calling in sick. After multiple calls to the company and being told the technician is 10-15 minutes away, he finally showed up at 4:45pm (note that we were also initially told the repair would take 4-6 hours). About 10 minutes later the tenant called again asking how to shut off the water to the unit. This is an older condo and the only way for the water to be shut off is to completely shut the unit building down, which involves turning off the water for 4-8 other condos. Michael never informed us that the water would need to be shut off or we would have notified other tenants in the complex 24-hours prior. So once again the appt had to be rescheduled for Monday (1/02/23) between 8am - 10am. At 10am on 1/02/23 the tenant called and said nobody had shown up yet. We called yet again only to find out they didn't have it scheduled but said someone could come out between 10am-1pm. After all of this hassle, Jordan finally showed up to do the repair and it actually only took 45 minutes to repair (the only good thing that came of this situation). They tried to bill be for 2 hours labor and also did not credit me for the $85 already paid. Not to mention the price for the part alone (Taco pump) was about $100 - $200 over priced. I hope anyone else that uses this company has had a better experience. read more

I do not want call them again.their service is bad.arm and leg costs.bad day.Seevice is not on time..

I scheduled an appointment between 9am and 11am. I told the receptionist that we needed someone to be there early due to having to be at work by noon. She reassured me that wouldn't be a problem cause we had the first dispatch in the morning. By 10:15 I called them and all they basically said "would you like to reschedule" I said maybe and she said they would keep me posted. 11:15 came and went so I called and they said the same thing "would you like to reschedule" and they also said they would call me and let me know how long it would take. Thirty minutes later I have to call my property manager so they can find someone else. So I'm at home it's noon and my property manager tells me their on the way. After the tech fix the A/C within thirty minutes they charged for 1.5 hour of labor. Stay away! read more

After another company said we needed a new fan motor on our A/C for $490 we called Home. Steve promptly came, and without telling him our earlier diagnosis, he completely checked our unit and said everything was 100% and not a thing needed doing. The best part was Steve, he was clean, extremely polite and knew his job. We signed up for their twice a year check up. We recommend them to anyone that needs service. read more

Our A/C went out on the 4th of July. We had it back on line by the evening of the 5th. The entire staff was amazing from office to the tech team that fixed the problem. Can't say enough about this professional company and my experience with them. read more

I am not in the habit of dealing with AC and Heating companies often as that task has usually fallen to my roommates in the past, but I was pleasantly surprised with my dealings with HACH. It had been awhile since my roommate had had his AC checked out and it started to show. Several rooms in the house were simply not getting cooled down, so we gave HACH a call. I was happy to note that they were able to do a free inspection. Some of the other companies I have had to call for the business I work for charge upwards of $50 for a site inspection. Not the case with HACH. The employee checked over the AC and notified me that two ducts were cracked and even showed them to me upon request. Shortly after they were replaced the employee was on his way and the AC was back to normal! read more

What a fabulous experience!!! Replacing your unit is a really stressful thing. First, Kyla is awesome. She was so helpful and kind to me when I initially called and every time after. Jordan came and gave us our bid and was very knowledgeable and answered so many of our questions. Within a day and half of us making our decision, they had our unit in. It was a great experience and I would definitely recommend them!! read more

Not sure how anyone could not give them a five star review. If I could I would give ten stars. Absolutely first class treatment from beginning to end. I have a second home in Vegas that I just purchased. One of the AC units would not blow cold, only hot. They were so understanding and fit me in right away. Jordan came out. I explained the issue. He went to my new nest thermostat and said he thinks he knows what the problem is. Made an adjustment and boom, the unit was working perfectly. He could have made up problems that didn't exist but he was honest and couldn't have been nicer. I now have my AC company and I feel so good knowing they are there to help. If you are reading this and need an AC service call do yourself a favor and stop looking. Just call them now. I guarantee you will not be disappointed read more

I took a shot with this company, hoping they could solve a long-time problem. I added a new room in my house and needed to get my main air lines into the room, and get rid of the window unit. The field estimator was confident it could be done successfully, and specifically said he could make the impossible possible. Eventually, the techs came out and installed the line, which was getting a trickle of air into the room, nowhere near enough to cool the room. I voiced the opinion to the techs, and who despite being generally understanding, told me, , "yeah that sucks" and brought me an invoice. I paid $1300 for this work, and had the understanding that it could be corrected or further adjusted. Two weeks passed with no contact or followup. I called in, at which point I was told what a priority I was. Eventually, the tech came back again, and made some adjustments, at which point a little more airflow was coming in to the room, but still not enough to cool the room to the temp of the rest of the house. As I was told, you rob airflow from the main house to supply the extra space. Now in addition to not cooling the extra room sufficiently, the my air takes longer to cool the main part of the house, with no real results for the trouble. So I lost airflow as well for the main living space. At this point, it has been 3 weeks, and no one has followed up on the adjustments, even though I was told I was a priority. I still have to use the window unit to cool the room completely, and no one has been able to give me an answer or get this room cooled as they thought they could. In addition, the quote I was given was $200 less than the final price, so I ended up paying more than expected. My estimator swore that his quote would be within pennies of the final quote, which it wasnt. There was a lot of passing the buck, as another tech was supposed to visit and check it out, who never came. Overall, I have $1300 of ductwork that blows a minimal amount of cold air into a hot room, in 100+ Las Vegas heat. The room just doesnt cool enough to be useful. The room is an office with some specialized equipment that cant get too hot, and is also my workspace. I should have just spent the couple hundred dollars and bought a better window unit that I could take out each season, and saved this money and wasted work time. I initially was calling about a ductless split system unique to that space, but they were confident it could be done like this. If it was truly not a possibility, I would have appreciated just being told so, and skipping all this irritation, and considering something that may have even been more money. I dont mind spending if I get what I need. In this case, I didnt. I would suggest that if you need basic work, I am sure this company is fine. For something more specialized or if they think they can do something unique or customized to your situation, I would probably suggest looking elsewhere. This has been a very bad experience for me, and I am basically stuck in the same position I was $1300 dollars ago. read more

On Sunday 7/18 my A/C went out, contacted our home warranty and the company the assigned wouldn't show up till 7/30. After going back and forth with them a friend recommended this company. Called them on Tuesday 7/20 and they were able to schedule an appointment for Wednesday which is way better then nearly two weeks. After about two hours they called and said they could squeeze me in today 7/20 if I was available. I scheduled same day and Mike arrived on time. He was very friendly and took his time to come to the correct diagnosis. He repaired the A/C and gave free advice on how to do preventative maintenance to extend the life of the A/C. This was surprising, since the more repairs the more money a company can make. I paid more then my home warranty would have charged me but a lot less then I was expecting to pay. They will be our A/C company moving forward. read more

Good family owned company. I originally started using these guys when I first arrived in Vegas but made the mistake of going to another company. That was a big mistake as I did not get the same service. My outside a/c unit was starting to make a loud noise/rattle last week. I called them and got a same day appt. The tech came in, found the broken fan motor and found the leak in the unit. The owner came over (Bill) and recommended several options. Not only did they install a new outside a/c unit, they installed a new fan and fan motor to make sure my house had a/c until the new unit arrived at no extra charge. Once the new equipment arrived, it only took the installers 3-4 hours to everything running. The new unit works great and is really quiet compared to the older unit and I'm happy with the service and the new outside a/c unit. read more

My A/C went out early evening on 7/4/19. Home Air was amazing! They squeezed me in the next day and fixed my A/C! Thank you Bob, Dani and Harland! Your professionalism, understanding and compassion is so appreciated! I cannot say enough about my wonderful experience with this company! read more

My A/C was bad for years even though the package unit was overkill for my situation upstairs (2.5 tons for ~800 sqft) and I had multiple people come to take a look at the unit. A conclusion was eventually made that the unit itself was OK, but it was freezing up constantly because the ducting was not good and not enough air was crossing the coils. These guys ripped the guts out of the crappy trunk / plenum and replaced with flex ducts. The amount of airflow has almost doubled now and it is not freezing anymore. They charged me $1000, but if it stays like this, it would have been well worth it. read more

Jordan was recommended to me by many of our neighbors. Our downstairs A/C unit's compressor went out while we were out of town on business and during the peak of Vegas summer. Jordan was immediately able to come by and assess the issue without entering our home. When we returned he quickly came by (per our request) to discuss repair/replace options in person. We felt he was very honest, knowledgable, and detailed in his explanations. He did not pressure us or rush us in our decision. He guaranteed us the lowest possible price on a new unit, so when Carrier was out of stock and we were forced to use Payne, the price remained the same. His prices were the lowest of any company we got quotes from, he did not charge visit fees, and was extremely responsive and easy to communicate with. I would recommend Jordan and his company to anyone in the NW Vegas area! We will now be using him for our regular A/C and furnace maintenance. read more

My worst nightmare. No air. I called Home Air Conditioning and Heating and they were here in an hour. The man that came out was so awesome. Jordan L. Not only did Jordan diagnosis and fix the issue, he made me feel like everything was going to be fine from the moment he came in. He did not treat me like he saw clutter, and heard barking dogs. His customer service was stellar. Above reproach. Home Air Conditioning fixed my air, and I do not know if I could be more grateful. Thanks for a great experience. read more

Our AC at our business went out and so we decided to call Home AC and give them a shot. We are very happy with the service we received. Mickey knew exactly what he was doing and the customer service was great! He fixed our problem in less then an hour and the price was very reasonable. We would absolutely us them again and recommend them to others. Thank you. read more

The Best AC & Heating Company in Las Vegas and the world. The excellent service provided indeed exceed my expectations. I want to take time to thank and express my sincere appreciation to Mickey Ferguson for his professional services. Without a doubt, He is one of the most dependable, efficient, well experience and knowledge Technician in his skill of Air Conditioning and Heating I have had the pleasure to do work for Me. His many years of experience and knowledge were reflected in his workmanship and expertise. I strongly recommend Home AC & Heating Company for any of your needs. Any Company that is lucky enough to have a Technician with Mickey's highest caliber is truly fortunate . He is a valuable asset to this Company. Very reasonable and fair prices. Mary Johnson 02/27/2018 read more

They claimed AC unit stopped blowing cold air because of leak on May 26, 2012, paid $426 for repair, July 8, 2012 unit stops blowing cold air again and they refuse to honor repair warranty and repair unit without charging me again. Terribly rude customer service and terrible results. Avoid this company. read more

BEST COMPANY EVER!!!!! Used them for many yrs when we owned our own home because they were always honest and very quick to come out. Now we are renters and the owners I rent from also use them. Not to mention that Dani is the nicest person to do business with! :) read more

Honest, Reliable and Good Prices! A trust worthy company... I had two companies one well known quoted me to replace my AC for $7200. Then they reevaluate the quote to $4k. The other tech told me I had to replace the compressor, which will cost around $1800. Both companies told me it could not be repaired the compressor was dead. I called and spoke to the owner of this company on Saturday - Monday George came out and repaired my unit in ten minutes. He thoroughly checked my system and before I knew it I had cold air. It all cost under $200. George was early and waited outside most other techs just expect to walk right in. He talked me through the repair step by step and was professional. Obviously very experienced. I am grateful to have found this family business... my experience was excellent and I highly recommend Home Air Conditioning and Heating LV. Thanks Dannie for bringing integrity to Vegas. Pull up your socks everyone else!!! Stop ripping people off. read more

These guys are the best !!! Professional, had integrity and nice. Bill the owner and Dani his wife are great!! Nathan came out and worked 8 hours straight to get my air conditioning working, that was never done correctly by ALMIGHTY AIR (the absolute worst company) I give them all a 5 and suggest everyone use them!! Thanks again you guys for everything you did Ilene read more

I started up my air conditioner for the first time this Spring and noticed a funny noise. I had a flyer for a free inspection from Home Air Conditioning. I decided to give them a try. Their repairman was on time and polite. He checked the units in my attic and the one's outside. Then he showed me where some stuff from a storm must have been blown into one of the units outside. He cleaned it out and the unit ran fine with no more noises. Best of all, there was no charge so the inspection really was free! read more

Well... they will give you the best price on units, but when something arises after the fact, it's like pulling teeth. The technician failed to install a wire from the unit to the thermostat, and that was my fault according to them. And when the unit was still not working properly, they don't tell you how to fix the problem, they only act like you are a burden. I would not recommend this company if you are looking for good customer service or an overall positive experience. I guess you get what you pay for. read more

Shop around first. Referred by someone else I called off yelp that didn't do Air repairs. He arrived a bit later 4:30, than the time window 12-4. Diagnosed a blower motor. I didn't do the calls for a 2nd opinion estimate. When I did that after the fact, since I have two systems and may well need this done again soon, I got estimates for $500-600 total parts and labor, instead of the $710 I paid. Tech said the part was $540, but when I looked it up online it was substantially less money. I had heard that this industry is not that honest, and this somewhat confirms this because the tech stated they don't make much off these repairs because of the cost of parts. Very nice guy, but I'm suspicious of this company now, although I hate to be that way. Next time will shop around more. read more

I've used this company for nearly 5 years and my parents have used them for another 20. You won't find a more honest, customer service oriented business. Their prices are very reasonable and they will work until the job is not only done, but perfect. The guys are always professional and the office staff is easy to get ahold of and accommodating. Great family owned business. read more

Excellent and timely service. Jordan was our tech. today, he did an outstanding job! I highly recommend Home Air Conditioning & Heating.

My air conditioning broke down on a Friday night. Home Air Condition's website said they worked nights and weekends so I called. Their guy came out in less than an hour and had my air back on in no time. Great service! Plus very friendly reliable and great guys! read more

Allen B. Had more than one quote to replace Heat Pump and Air handler. Not only was the price the best, but the Carrier Infinity 25 System they installed is superior to anything in my HOA. An honest family business that I will recommend to anyone who wants a superior product with an excellent value for your dollar. Service was on time and installed in one day as promised. read more

This company give you good price. But their employees are very low class employee and very sloppy they come with broken gauges and work on your AC and leave a big mess with dirty hands into your house and touch your ceiling. I would not use this company ever again warranty. read more

Do Not Use These Guys!!!! We had their guy come out and they did a recovery on our system and blew Nitrogen through the line and charged $370. 6 hours later the AC stopped working again. 2 days later they sent someone else to have a look and he told us there was a leak in the condenser coil. Funny how the first guy said there wasn't a leak clearly stated on our receipt. The second guy says they can only replace the coil, despite me asking if they can weld, and that would be $850. We got a second opinion and had it welded by another company. I had called to complain, and they said they would investigate and call back in a few days. 2 weeks later I called and I was given the same line and run around as before. Home AC and Heating has claimed, in a round about way because they will talk around the problem, no responsibility. And they are asking to have the tech from the 2nd company that actually fixed our system to call and explain what he had found. The other company says that's not how it works and they won't put their tech in that kind of a position. After being on the phone with them they make it seems as though they have all the control, and they do. This is how we have some retribution. We are out the money, but they are building up Bad Karma. Please stay away from this company. read more

Warning! Warning! Beware of their Diagnosis! Be very careful if using this company. I called them on Dec. 30, 2016 while I was visiting my 70-yr mom in Las Vegas. She had been freezing for weeks when I got there and so we were eager to get it fixed for her. We had a technician, Richie come to her house. He looked at the heater and then tried turning it on with the thermostat with no results. After about five minutes of being there, he had me climb up on the roof and showed me that the external coil was dirty. He told me that it was very low in refrigerant and proceeded to quote the following: $85 for the service call, $285 for cleaning the coil and $200 for refrigerant (that's $570). Of course I declined the service. Then, he told me that he didn't recommend investing any more money on such an old unit. He then quoted a new unit for $5300 and claimed he was being generous by giving me a discount of $400. Both the service cost and the replacement cost seemed extremely high so I paid him the service fee of $85 and sent him on his way. Since it was too late to get a new company there that same day, we had to go buy a small plug-in room heater for my mom in order to get her by until the unit could be fixed. The next day we had a different company come by. Boy were we surprised when they told us that the fix was simple. We just needed to change the code on the thermostat and to run water on the coil to remove the dirt. The technician had the unit running in a few minutes and didn't charge us anything because the fix was just so simple. Of course at this point, we were very upset that Home Air Conditioning & Heating Inc. had such horribly mis-diagnozed the problem, taken our money and left us freezing. After the holidays had passed, we called the Home Air Conditioning & Heating Inc. and asked to speak to the manager to request a reimbursement since clearly the technician had provided a completely incorrect diagnosis. We spoke to Bill, who at first seemed like a reasonable man but unfortunately, after a conversation with his technician, he called us back and basically called us liars over the phone. Apparently, Richie claimed that he had left the unit running when in fact, he had left us in a freezing house without any heat. At this point, it was my word against his and the manager was very clear that Richie's word was worth more than mine. I'm not sure if they purposed quoted me those outrageous prices for the service so that I would be persuaded to purchase a new unit from them or if the guy was just incompetent but their whole handling of the situation seemed unprofessional and just suspicious. It's not paying the $85 that bothered me but the fact that it appeared that they either didn't know what they were doing or that they were trying to replace a perfectly good heater to make money. Either way, these people could be asking their customers to pay for things that are not really the problem and having them spend money unnecessarily. Always get a second opinion if the estimates seem high. I would strongly recommend that you not call these people. read more

Thank thank you Bill for prioritizing us today and fixing our air conditioning. Your company installed our system about 4 yrs ago and we purchased a home warranty when your warranty expired. Yesterday- when the air failed- so did they. They called 3 companies and told us maybe Saturday or Monday. Marty called you and y'all got it fixed today. Thank you for taking care of your customers and being service minded. You are the standards others should be measured by. read more