I had made an appointment to have an ultrasound done on my older goldendoodle to determine what was…read morecausing her symptoms she was having. I chose this center because it was easier to get to from Williamsburg versus the one in Richmond and Midlothian. 1st complaint in my opinion was I had to insist on meeting the Doctor wish I will refer to as Dr A who was performing the basic examination and ultrasound. I was told by the tech it wasn't their policy for the vet to come into an exam room and talk to an owner upfront. I found this very unprofessional not to introduce yourself and to personally explain the procedure and exam she was going to do & not to rely on just the info provided by the technicians. Ultrasound came back with two large masses meaning cancer and at her age there wasn't anything one could do for her so I decided at that moment to have her euthanized. This is where my 2nd complaint starts. Putting a beloved pet to sleep is one of the most difficult experiences a pet owner can face. I expected a level of compassion and empathy which unfortunately in my opinion again was lacking. It appeared there was little effort made to acknowledge the emotional difficulty family members were going through. I understand veterinarians handle these situations regularly, but for pet owners, this is often a devastating and deeply personal experience. A few kind words, patience and genuine compassion can make a significant difference, something as simple as I'm sorry you have to go through this. Unfortunately, that was not my experience here. After I decided on euthanasia they took my dog to the back room to insert a port into her leg to provide the drugs to euthanize her. They took so long in doing this making it even more painful & agonizing for us waiting in the exam room, it must have been a good 20 + minutes to insert this port. I've had many dogs in my lifetime and when they had to be euthanized it only took like 5-10 minutes. The only one who said sorry I was going through this was Ashley the receptionist who was extremely kind.

We had 2 experiences. One was our 14 year old poodle. She seemed t have a mass on her stomach. Dr…read more Purdue removed it we thought but she could not put her leg down due to a Frankenstein lining incision. The drain tube fell out and we had her checked. Never met the Dr. they said she had licked it and it was infected. Impossible with a surgical suite and an Elizabeth collar!!! The mass is still there. A few weeks after that we called multiple days in a row one day it was Dr Purdue which I would not use . We asked Dr Dr brooks she was busy so we walked her in the next day . The online vet I aid to analyze what was going on said it was a bowel obstruction .. Dr brooks did the X-ray they called us later that afternoon and said she had a bowel obstruction and foreign object In her stomach. All they were concerned about was getting a credit card to charge the full surgical estimate. I said I'll pay whatever to save her. Hours and hours later Dr brooks called us back. And said she had removed the stomach contents. I asked her what about the bowel obstruction did you remove it?? She very casually said oh she will pass it !!! I said that is why she was there why wouldn't you d that too ??? Nov reason .. 5 hours later my beautiful child died in my arms. This has destroyed our lives.... If called and told her on voicemail and text which they record everything that she had murdered my baby !!! A few days later I got an email from some corporate claims specialist asking to get me to call him!! He had the nerve to ask what would make me whole !!! Bring my baby back !!! He meant monetarily. He has blown me off for months. We had paid to breed her in the summer very excited... Now every time I go in my bathroom I break out in tears seeing her lying on the floor dead it's her tongue hanging out with her eyes open. I will never forget

We've been coming here since our chocolate lab was a puppy! They've given him so much love and are…read morequick to get your pup in and out (in a good way!). They don't try and force any vaccines on you or guilt you for not getting one, and they're happy to explain the purpose of each one! Their invoices are detailed so you never have to wonder why your bill was as much as it is. Our Boone leaves full of cheese, nails clipped, and feeling so loved! Also, he got neutered here, and as a dog mom who is annoyingly obsessed with her dog and cried leaving him there, they were so communicative and reassuring!

We've used Hanover Green for 10+. Here's the good, the bad and why we are leaving them…read more The veterinarians who work there are super nice and gentle with our baby dogs. They've always been knowledgeable. Their staff has always been friendly and helpful. Lately we have had to But what really makes us upset is how they are handling prescriptions now. We have one diabetic dog. Her insulin runs about $72/vial. Now Hanover Green wants you to use their online pharmacy for your pets prescriptions and that online pharmacy charges an additional $12-15 for shipping and handling for that particular insulin. So I go out there online to find another pet pharmacy with better terms for us, and I find one. They can't fax the authorization, nor can they mail it to me, but I can drive the 20 miles to pick up a copy of the prescription and then I can mail it to the pharmacy. And I was told they're doing it this way so they can "get some of their money back". Maybe it's not a problem for some folks, but it's what reduced their rating with us.

We are new to the practice. The paperwork was streamlined. We were very comfortable with the vet…read moreand everyone that interacted with us!

I was a client of this practice for over five years and had previously left a positive review…read morebecause I was happy with the care my cat received. Unfortunately, my recent experience changed my confidence in the practice. My cat is FIV-positive and has recurrent upper respiratory infections. After completing the prescribed treatment without improvement, I called because he was still congested. I was told he needed another appointment, which I scheduled. On the morning of that appointment, I was notified it was canceled because the veterinarian became ill. I completely understand that illnesses happen. What disappointed me was what happened afterward. I asked whether another veterinarian could see him that day or review his recent exam and treatment history since he had just been seen and had not improved. I was repeatedly told my options were an appointment the following week or an emergency hospital, despite explaining that an emergency visit was not financially feasible. I left feeling that there was no continuity of care for an established patient with a chronic condition. This wasn't a canceled "well visit" it was a sick visit that the clinic canceled without any resolution - such as have another Vet see my cat or at least review his chart and possibly speak with me. I transferred my cat's care to another Veterinary practice, where the veterinarian took the time to evaluate him, perform diagnostics, explain her reasoning, and develop a treatment plan. In the past week, the new Vet's office has seen him twice, has called me twice with updates on his labwork, and is checking in with me tomorrow - before the weekend. Before posting this review, I emailed the owner directly. She responded promptly, apologized, and told me she would investigate because my experience sounded unusual. I appreciated that response. However, despite waiting ONE week, I never received the follow-up I was told to expect. I hope this feedback encourages the practice to improve communication and continuity of care for long-term clients whose pets have chronic or recurring medical conditions. **Original review 2021: The staff and doctors are very friendly and caring. I never wait long for my cat to be seen. The doctors take plenty of time with me to listen to my concerns and give me guidance. This a wonderful office with animal lovers working there!!

Always have awesome in caring for my 4 paw family members. Caring and awesome staff as well…read more High 5

If you know me personally, you know there are few things i love more than good food, tattoos, and…read moreanimals. Just before we moved to Aylett, we decided to adopt a rescue kitty from the Richmond SPCA, and then a week after the move, we picked up a Florida rescue kitten from Reagan National Airport. In need of a new vet, I called the number from this Yelp page and found out this is now Riverbound Veterinary Clinic, same address etc. 6049 Mechanicsville TPKE Mechanicsville, VA 23111 804-746-5902 The new kitten was due for her updated vaccinations and a general well-check. I was very impressed by the efficiency of the visit. We checked in and provided records, and in fewer than 5 minutes, we were shown to an exam room. We hadn't been in there for but a few minutes when Dr. Scotti Stiff came in with a vet tech, we had a pleasant introduction and kitty cuddles, a few shots, and all was well. I have had pets throughout my adult life and this was probably the most efficient and pleasant experience at a vet. The atmosphere has a country vet feel (think Dr Pol, but not chaotic at all). I have an appointment for the other kitty in a few weeks and look forward to having another positive experience.

Brought my 16 yr old rescue dog Chip to see Dr. Jennifer Holman. I knew this was going to be our…read morelast visit . He was hurting and miserable. She was so kind and gentle as I held him through his journey. I was given privacy to say goodbye . I am very grateful for Dr. Jennifer . I will never own another pet but I highly recommend this loving office . Pat Smythe

I have been using Ashcake Animal Clinic for over 20 years. Dr. Linda and Dr. Steve are absolutely…read morethe most caring vets I have ever had the pleasure to meet. Their staff are not only staff but friends. You feel like family when you have to take your pet to their office. I will never take my pets to anyone else as long as they are open. Thanks so much for taking care of my Portuguese Water Dogs, all four of them, with love and kindness.

Such a well organized and lovely experience here. I missed my appointment due to a fender bender…read morethat made me late for my initial scheduled date. They reached out via text to reschedule and it was only $25 rescheduling fee. Drop off and pick up were very smooth and easy. Affordable rabies and leukemia shots too. Highly recommend. Thanks PAL team!

I wrote a Google review, but I am writing the same thing here. Let this be known:…read more Erica, the lady at the front desk, was completely unempathetic and tone deaf when it came to helping a customer who had just suffered from a very traumatic experience. I have no respect or tolerance for people or staff of any facility who are not understanding and rude to others who are going through a difficult time. The fact that this is the greeting face of your clinic is shameful and extremely unprofessional. I HIGHLY recommend that staff undergo training in regards to customer support and care because no care or support was shown when fees were still demanded from someone who had been suffering from a coma. Extremely, extremely disappointing and of poor quality and character. I don't understand how the clinic expects to retain returning customers when money and interests are valued higher than the well-being of their customers. It truly makes one question the world we live in.

We only occasionally need our dog to stay overnight somewhere and when we do this is the place…read more They take good care of him.

Our regular boarding place for our dogs apparently went out of business and we had to find a new…read moreplace for our dogs at the last minute. My husband found Hanover Your Pet, read through the reviews and suggested I call them. It was a Saturday and I didn't think I would have much success reaching someone in the office on a weekend. But someone answered, made a reservation for us, and invited me to come by for a tour ahead of time. I did take a tour; our dogs stayed there this weekend, and we will be a returning customer. 1) The reception area is welcoming and organized. 2) The office staff is friendly. 3) The food organization for the boarded pets is great! 4) Our dogs were happy to see us but not pulling towards the door when we picked them up. They actually seemed to like staying there. 5) The play yard is visible .. you could see the dogs having fun. All in all, very happy with our first experience!

Worst emergency pet hospital. Brought my cat in because she was dehydrated. They took her vitals…read moreand said she was stable. Which was not true. After I waited 2 hours, I went to the receptionist and was told that it could be another 3 hours my cat would have to wait. And could even be longer than that. They just leave you waiting in the room. Nobody comes in while you are waiting. You just sit. Was told that we had to wait just like a hospital for humans. I have never waited in the emergency room 5 hours or longer. There weren't that many cars in the parking lot. So thoughtless and inconsiderate. After I was told that it would be 3 hours or more, I called Virginia Veterinary Center in Shortpump. They told me to come right over. As soon as I got there, they took my cat's vitals and told me they would take us back. One half hour later, they brought us back. We waited another 20 minutes for the doctor. He came in. Did an exam and 10 minutes later my cat got fluids in her for about an hour. It took 3 hours tops. I have to be honest with you. I wish I could have given a zero star to Blue pearl. There is absolutely no reason that anyone should have to wait 5 hours or more for an emergency pet hospital to be seen by the veterinarian. Unfair and scary, worrying for your pet around people who obviously don't care if you are there or not. A total waste of time.

Well since reading the other reviews and the teams responses to the low reviews that this company…read moredeserves lol. they take zero accountability to any negative comment coming their way, sounds like they're telling f us it's our fault since they "discussed" it with us but don't realize they need to consult some things with the owner first which they don't they will take hours for a minor condition. i will never take my kitten here again after reading how many time yall put someone's pet down without consulting them about it first.