The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

David at ABBA Systems is the real deal…read more I have a Sony XBR-75Z9F (75" Master Series) that suddenly went completely black. Multiple shops either told me it wasn't fixable, parts were impossible to get, or that it wasn't worth the effort because of how complex this TV is. David was the only one who stepped up and actually took the time to diagnose it properly. Instead of guessing or pushing a replacement, he identified the real issue and repaired it at the component level (T-Con / buffer board)--something most places won't even attempt. He had everything fixed and back to me in less than a week, and now the TV works perfectly again. Communication was excellent the entire time and quick responses, clear updates and he followed through exactly as promised. On top of that, he's just a genuinely nice, honest guy who clearly knows what he's doing, especially with high-end TVs. You can tell he takes pride in his work and doesn't cut corners. Hopefully I don't have another broken TV anytime soon, but if I do, there's no question I'm going straight back to David. If you're dealing with something other shops won't touch, or even something that is a regular job, this is your guy.

I had a 2019 75 inch Samsung QLED. Worked great until one day, The screen would repeatedly flash…read moreon/off but wouldn't turn on. The Samsung authorized repair shop estimated a $900 fix. I called David and he was able to repair the faulty internal board for only around $375. And that cost was only because he had to take the tv apart and repair at his shop. If it had been a main board that was on the exterior it would have come out to much less. While here, I found out he also does VHS to DVD transfers. If you want to avoid having to buy a replacement tv...... I Highly Recommend!

I had a really positive experience with Moy. He was helpful over the phone when I first called,…read moregave me a rough estimate of $90 for replacing what we suspected was a burned out capacitor and power supply, and told me he could get my tv done the same day I brought it in. When I brought it in, he was helpful and friendly, had me drop it off and called me back later that afternoon with the news it was done, and the total cost of parts and labor came out to $85. I definitely would come here again if I have future issues.

It Mobile service. This site shows up as closed but I called the phone number & the person that…read moreanswered was very courteous. Business will go to your place if needed. They offer mobile service which worked fine in my case. Very knowledgeable had my tv working in less than 2hrs. He was clear and helpful. All my questions were answered. Service was fast efficient and very reasonable. I will certainly recommend the business.

I had a great experience with Jacob at the Spectrum store in Cypress. Jacob was very knowledgeable…read moreand helpful. He exceeded the expectations I had going in and I left with a better deal than I anticipated. Jacob was patient with the many questions I had. He also offered to help me personally with any issues or questions I may have in the future. I spent most of my career in service of customers and Jacob has the right mindset and skills to represent Spectrum in a professional and courteous manner.

This place still absolutely sucks. We lucked out because I remembered to make an appointment. When…read morewe arrived there were already 16 people on the waiting list on the board, but not one employee in sight for 5 minutes. Finally an employee came out and stood helping somebody for about 5 minutes before another employee came out and called us because we had an appointment. By that time there were 19 people in line and two employees that were busy. We just needed to close an account and return equipment it should not have taken the half hour it did. The employee said he wanted to make a quick copy of my father-in-law's death certificate and disappeared into the back for 15 minutes. I'm not sure what kind of copy machine they have that takes 15 minutes to make a copy of one sheet paper. When we were about to leave, a third employee came out and was just browsing underneath the different desks and not calling anyone up. We were in and out in a relatively short time but in our experience, number 19 and 20 on that list were going to be there at least 3.5 hours waiting for their turn. You can overhear the employees spending more time trying to upsell customers on their cable than just getting the job done. Ugh. So glad we don't have to deal with this company again.

Amazing service, called and asked if he could fix a headset. While they do not advertise for this,…read morehe told me to come in so he could take a look. A couple minutes later, comes back, fixed!! Leo is caring and willing to work with you, wants to see customers happy and willing come here again!

I brought my laptop in for repair (power failure) and was initially told by the technician that it…read moreshould be fixed within a week. Since it was during a holiday, I didn't want to bother them too much, but I didn't receive any updates for nearly three weeks. When I finally called to check the status, the owner told me they couldn't repair it. While I understand that not every repair is possible, I would have preferred to be informed sooner so I could retrieve my laptop. Later that same day, the owner called back and said they might be able to source a donor laptop to swap parts and asked for an additional two weeks. I agreed to give them more time. However, after the promised 2 weeks, I still hadn't heard anything, so I called again. The owner didn't have an update and asked me to call back the next day. When I did, the owner became upset, claiming he had told me to call back at noon, which he ABSOLUTELY had not. Why does it take a day just to check the status anyways? BTW I called at 11:50 am! Are you F ing kidding me you are upset for 10 minutues (which I was not even aware of) after a month of no response? His reaction was VERY unprofessional. He then calls me for the first time at 12:00 pm to tell me they still couldn't fix the laptop. I picked up my laptop and took it to an old friend who used to do repair work. Even though he's semi-retired and farther away, he diagnosed the issue correctly and had the laptop running again within three days. This may have been an isolated experience, but I highly recommend you avoid this place. I won't be returning!

Robert did an amazing job installing an 85" TV on my wall. He completed the job effortlessly and…read moreit was clear he is highly experienced in what he does. Pricing was fair, he communicated well when providing ETA, and I'm really glad I hired him for the job. Highly recommend Robert to anyone needing TV installation.

The service I requested was performed quickly, quietly and at the price quoted. The noisy dish is…read moregone as it is dangling cables and I am a very happy person.

Could not recommend Bobby more! The whole process was extremely efficient and accommodating. He had…read moreour tv repaired quickly and made it a very pleasant experience. Such a nice guy with quality work! Will definitely be recommending anyone who needs electronics repaired to him.

The speaker on our Samsung TV was sounding tinny. Contacted SOS TV. Bobby got right back and…read morearranged an assessment. Was thought to be a problem with the speaker, motherboard or both. Turned out to be both, along with the power supply aging. Returned the set 3 days earlier than expected. Excellent service and value. Bobby's great and easy to work with.

I had a problem with the tv cable for a few weeks. The service technician, Emerson, troubleshot…read morethe problem very thoroughly and would not give up until he resolved the tv cable outage in my complex. Emerson is very knowledgeable and good at what he does. I recommend him and Spectrum very highly. I have been a customer of spectrum for a number of years and they were always very good at troubleshooting my problems through the years.

Should've read the reviews before starting service but salesperson (I didn't get his name) lied to…read moreus that we would receive a certain amount of rate and when I checked on-line it was $40 more. Tried to call corporate and complain but all they can say is "go back and talk to whoever quoted you" and "it is what it is". Very frustrating and do not understand how they stay in business by being untruthful. I cannot go back to the store now but I'll be canceling service as soon as I get back. Be aware of these scamming salespeople

This location needs a better system for customers that are returning equipment only. I waited for…read moreabout 30 minutes as a walk in because why would I schedule an appointment for something so simple as dropping off. There were only two employees behind the computers and another making sure you signed in. Of course they accommodate the appointments first which is why they should have a dedicated employee or section to drop off. I didn't feel like waiting because there were a couple people ahead of me and who knew if any more appointments would show up before me. I headed over to The UPS Store in the same plaza and was in and out of there in 5 minutes!!!!!!! Do yourself a favor and just run to The UPS Store instead.

Just like all the other reviews, horrible place. Just needed to return equipment because app…read morewasn't working right to do UPS drop. Waited an hour just to drop off their old useless modem before they charge me. Dumbest place ever!!!