This was one of the most frustrating service experiences I've ever had as a property owner…read more Robert Junior was my first point of contact--he was responsive and helpful, even after telling me he was no longer with the company. He promised he'd stay involved and keep communication flowing. That held up briefly, then he completely disappeared... and so did his father, Robert Senior, who had "taken over" operations. I would hardly call his lack of communication and strong lack of customer service "taking over." My tenant dealt with ongoing AC issues for over a month, sometimes with no working air during hot summer days. Every time I was told the issue was resolved--whether it was the thermostat, the board, the float switch, or then a mysterious plumbing issue--something else would go wrong. I asked repeatedly for a clear breakdown of what was fixed, when, and by whom. I was told it would be emailed. I gave my email address, correctly spelled, six different times. Still never received the paperwork and it has now been almost THREE MONTHS. To make matters worse, when I tried to get clarity, Robert Senior called me and snapped. I remained calm and professional throughout, but the lack of accountability and the dismissiveness were inexcusable. At the end of the day, I had to micromanage every step just to keep things from falling apart. This company may be family-run, but the communication and professionalism were anything but warm or reliable. And this is putting all of the above lightly. I could post screen shots of all our text messages but that would take me a long time and I've already wasted more than enough on waiting around on these two. If you value your time, your tenants, and your sanity--look elsewhere.

This company is awesome. During the 01/2026 ice storm our heater died. We called Nashville heating…read moreand air. They came out the following day and diagnosed the problem. They were able to order the part the next day, and the following day were back to put it in. Now we are all warm and toasty again. Robert Jr gave us a perfect experience. I'm so glad we took a chance on calling this company blindly!

We needed multiple ceiling fans installed. Our first contact was Karen who answered the phone and…read morewas friendly and helpful. Corey was dispatched and couldn't have been more professional, competent and fairly priced. He had everything installed in less than two hours. He then asked if there was anything else we needed help with. We had grown frustrated with the electrician sent by our home warranty company who after three visits couldn't solve our electrical issues. We asked him to take a look. Within 10 minutes he had traced the problem and had it fixed. Highly recommend and will use again.

It took two hours to install a ceiling fan. Bare wire, ladder, and items were displayed beside the…read morebox. The electrician agreed it should have taken 30 minutes max but the company was milking money since it was charging by the hour. Then he put a hole in my ceiling installing a bathroom vent and tried to blame me for it. They charged me close to $600 and was here for 6 hours to install a bathroom fan and ceiling fan. This company is a rip off.

Wanting to have ventilation duct installed over our stove and microwave to outside; the job was…read moreagreed on. We experienced bad customer service. The job was started, then there was little to no communication from the front office and Michael. The job never got done and we never received an explanation as to why. 2 stars because they seemed like nice folks to work with at first.

Terribly hot day, and of course the A/C goes out. Asking around at work and was told to try…read moreHometown comfort. I'm new to the area so I said sure. Michael came out the same day and was more than helpful. Easy to talk to and 100% earnest and transparent with the issues and how much it would cost. Plus now I have somebody to recommend to my friends. This really is easy, do not hesitate to call Hometown Comfort.

SCAM ALERT. Proceed with caution. Tech, whether intentional or not, reversed the fan direction and…read morethen qutoed me 1200 to fix it and fill up the freon. Had a 2nd opinion come out and ask me who was messing around with the fan because it was hooked up in reverse. The 2nd opinion tech was able to get the unit working at the service call without the freon they told me I needed or new condenser fan. Also important to note, there would have been no way for the unit to have been operational two full summers) with the fan in reverse, leaving the only people to have reversed the fan direction being J&J. When presented with this information, J&J became defensive and instead of apologizing, refused to come out and fill up the freon on the other unit. If they weren't so defensive, I'd be more inclined to give them the benefit of the doubt. They instead chose to get ugly with me leading me to believe I had uncovered their scam. Again, proceed with caution. Attached is the bid with the condenser fan that wasn't needed and supporting text from my tenant who as also told our problem was the fan going the wrong direction.

AC conked out over the weekend. I called J&J, and they had someone at my house right away. Caleb…read moredid the repair. Super nice, fast, and efficient.

The technician checked the unit, which had a sound, he fixed the sound without charging me, and…read moretested everything as part of the rountine maintenance, I'm very happy with the visit.

We used Cool Ray for fixing our air conditioning and didn't have a problem. They offered to get me…read moreon a service contract for $9.99 per month. They said it would "Save me money," on future service or repairs. So, I joined. Months later, we had a filler hose on a washing machine leak. I called Cool Ray. They came out and recommended we replace the hoses with stainless steel hoses. I thought this was a good idea, so I asked how much that was going to cost and was told it was going to be $945. We have a large washer and a small washer, as well as a steam dryer, so there are actually 3 lines. I told the tech that I had a service so we should get a discount. He showed me with the discount it was $315 per line. I went ahead and had it fixed. The tech had the needed parts. He replaced the lines. Total time in the house was under 1 hour. After it was done, I checked the price on the 3 lines and was disturbed that I could have bought them for all for under $100. I can see charging $315 for a service call and installing 1 line, but when they charged the same for the additional 2 lines, I feel that I was ripped off. I sent a letter to the manager asking for a partial refund. I also called twice and asked to speak to the manager. Nobody ever responded so I cancelled my service contract. This was several months ago. I am still being charged the $9.95 per month and have to dispute it with my credit card company. Stay away from this company.

This is my go-to company for plumbing and HVAC. They have helped us in several occasions with a…read morevariety of issues with heating, AC, and plumbing. Quick response time, friendly and knowledgeable staff, reasonably priced, and offer a maintenance plan! I love supporting local businesses first but when they are this good it's a joy! I truly trust them with my house!!

Easy to make appointments. Very prompt. We have had them…read moreseveral times and have had good experiences. Jessie the plumber is very knowledgeable and professional. He found the problem, explained it to us and fixed it. Their work is top notch! We will keep using their services.

All I can say is thank god for this company because our up stairs system was starting to fail right…read morebefore July fourth. Al came out and instead of trying to upsell us a new system he stated he could possibly repair it. We needed a new motor and fan which required more effort than most people would be willing to go through during the hottest month of the year. We have a better system now than when we first purchased the house just three years ago. Thank you Air Temp and thank you Al you are THE MAN!

Quick service for almost 50% less than Lee! Easy to work with. Great crew, had complete ductwork…read moretear out and replaced in just a few hours!

You won't find a more honest, hard working, customer oriented company, especially in the HVAC…read morebusiness. Meticulous workmanship. The owner is a self made, hard working man, who set high standards since the beginning. Jewell Mechanical hands down is #1.

Called these guys when my thermostat suddenly went out at 10:30 and got a callback shortly…read morethereafter from a gentleman named Reed. He scheduled a tentative appointment for the AM but suggested I check the drip pan at my AC unit. It was full, so I used a shop vac at the outlet to clear the clog and drained the excess water. Problem solved, and not a penny spent!