Dylan was soooo helpful! Needed a new battery and he was so patient, kind and knowledgeable. Best…read moreexperience with an auto place ever

Wish I could rate less, probably the worst experience I've ever had in any business. I stopped by…read moreto check my Audi as the engine light turned on, the older lady (not gonna mention names out of respect even though they don't deserve it) asked for my ID and hand me the device, literally less than 5 min later while in my car with the device connected and waiting for it to read an older man stepping out not even wearing a shirt indicating that he works there yelling at me that there're other people waiting for it, I asked for a couple of more minutes and never the less as soon as he walked in the lady is walking out with my ID screaming at me that they "know what I'm doing" and it's illegal to erase codes (I don't even know how to do it but I guess it's an on going thing) throwing my ID at me and very violently pulling and disconnecting the cord out of my vehicle that got wrapped around my leg and literally physically hurt me. I was in shock of course for a few seconds sitting in my car, then I called the headquarters main office to report the horrific incident. I got a call back a few hours later from a nice young man that apologized and explained that the lady just had a bad day as her cat died and that she will contact me to apologize. I'm still waiting on that call and of course no compensation was provided either. I'm So disappointed as it was my neighborhood auto parts store I was shopping at all the time and obviously will not go back there again and will probably just shop at Auto zone. PS after the event, out of curiosity I also checked on Google what is it all about and apparently it's totally normal and definitely not illegal, almost every business offers the service and you can even buy a very cheap device online to do it yourself which I probably should've done, regardless violence is never the solution

Great service today! Needed 6 volt battery for my antique auto. Omar took my call, very…read moreconscientious, checked to be sure in stock, asked for dimensions to be sure we had correct item, had it waiting for me when I arrived. Isaiah checked me out promptly. Maybe 12 minutes in store. Nice, knowledgeable, helpful guys. It's the district center so very well stocked. I'll be back!

THe guys here are always helpful, although you have a to know A LITTLE about what the problem is…read morewith your vehicle. Last time in, last Tuesday, they helped me with a faulty seal on my fuel line and a taillight bulb. I forget the guy's name, but he was pretty knowledgeable and got me my parts and give me some other ideas on what to check on my truck. These guys aren't magicians, not sure why you'd expect them to fix your car too... Been coming here for several months now and will continue to stop by for my parts.

This happened several months ago, before winter. I purchased some rims off of TireRack and Pep…read moreBoys is an authorized service location. After shipping them to this location and mounted on the vehicle, I noticed two of the rims were scratched. I alerted the team member at the service desk and he and his tech gave my car the once around. He understood there was a problem and requested that I talk with Art the service manager the next day. Art took care of me after reviewing the damage. It was determined that these came scratched in box before being put on the car based on the way the scratches were on the lip of the rim. Art knew he had to help me out and work this issue out with TireRack because it wasn't my problem. A lot of people would complain the tech should of seen this damage before mounting it on the car however this mistake could happen to anyone. Tire Rack sent out new rims for me and Art mounted them no charge. I really appreciate the help everyone gave to me. Thanks so much guys!

Worst experience at a service center. Took the car here more than 4 times for the same…read moreemissions/error code. Paid nearly $1000 to get it fixed the FIRST time, and had to continue returning, only to be told they already fixed it. Now they tell us the issue is related to a recall. Dealership contacted and there is NO recall for this car that has anything to do with this emissions code. In addition, the manager/owner or whomever he is has a terrible attitude and is flat out disrespectful. Will be telling anyone any everyone to stay FAR away from this location and possibly PepBoys in general.

Terrible experience. After about 5 minutes on hold. Asked a question, before I could respond to his…read moreanswer, he hung up. Go anywhere else.

At first they answered their phone. When I finally decided to use them to junk two cars, I could…read morenot get a return call. I called and left messages three times.

I called in and they have really nasty attitude And they…read morerefused to help with any information

Went to buy an engine there price was decent the guy at the counter juan is a worldclass jerk…read moreattitude for no reason, the other guys seem fine avoid him at all costs

Had a defective part and they honored the return and made it easy and painless appreciate the…read moreworker going above an beyond I truly appreciate the customer service!

I waited until I got a response before posting this. This is in regards to a NAPA battery I…read morepurchased in 12- 2023. This battery lasted exactly 24 months and 9 days. NAPA batteries are not the quality they once were. This was a premium battery, it should have lasted a few more years. Beware purchasing NAPA brand batteries, had i read the comments I would have went elsewhere. NAPA responded to my complaint and said basically tough luck.

Eddie and the team went over and above to help me replace a car battery as I'm currently unable to…read moredue to surgery! Very friendly and helpful. We will be back!

I work in the customer service industry, so I understand customer zeal. Unfortunately, this…read morelocation doesn't the meaning of customer zeal. I went to purchase black latex gloves, as you can see in pic below, the are priced $24.99. When it's time to purchase the gloves, the employee stated the gloves are $34.99. I explained to him every glove in that section is priced at $24.99. He wouldn't honor the displayed price and would rather keep $10 versus keeping a customer. Unbelievable! Since COVID, based on their price, these particular gloves jumped $20. I will be taking my business to Advanced Auto.

What nice people! I…read morehad a bad battery and was away from home. The guy there gave me a discount on a new battery, and loaned me his tools for free while I swapped batteries. A bad experience was a bit better because of the nice people there.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!