Terrible customer service, never return calls. Technicians do not find the problem they make up a…read moreproblem. I was told I needed to replace my water heater and quoted a price of $1000. I looked up issue on YouTube and fixed it myself for $30. Stay away from RV Campers Inn.

I originally purchased my Airstream here. 2 years ago I took it in for a few minor service repairs…read morethat were covered under the warranty. While I was waiting in line, another customer was complaining about the service. I simply ignored it. when I got the trailer home, two of the six items were addressed. I was not charged for the repairs I told them all the repairs were not made I have no idea what they billed or to who. I recently called to get a estimate for lithium battery upgrade. I was told I need to bring the trailer in. After reaching out to other Airstream dealerships none required me to bring the trailer in for an estimate. I thought I'd give it another shot called today. No one answers. They will return your phone call in 24 to 48 hours. Ridiculous. Clearly, campers in does not have a handle on their business here in Chicago.

Simply the best! Everyone at Vacationland treated us like sincere friends. It was a great…read moreexperience all around! A hearty thank you to Ron for being the best salesman ever. He gave my wife and I absolutely "no pressure" during our buying experience and he had the sense to know when to answer our questions and when we needed some "private time" to talk though our options. Tom you were so kind and thorough in answering all of our questions during the walkthrough. Your tips will be so helpful in knowing what to expect and look out for. Thank you so much! Mark, I gotta say though that you're the one who can't be beat! My wife and I will always remember how helpful you were to fix a wiring issue we had with the harness on our car. I know you were busy and it was so kind of you to stop what you were doing to help us. So kind and so appreciated! We drove over two hours to get our teardrop from Vacationland and it was worth every mile of the trip. Both my wife and I feel very comfortable with the information we had been given and we feel we received a very fair and honest deal. Vacationland made our financing and entire purchase process a breeze. I can't imagine ever going anyplace else in the future!

Been having our Aliner serviced here last couple of years. Very friendly, helpful with any…read morequestions and timely service. Keep up the great work!

My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.

Sorry to hear the most trusted name in camping equipment, sales and service have closed their…read moredoors! A great family business that was honest and fair... I will miss dealing with them when it comes to buy a new TT. They had a service tech that was outstanding!

What a pleasant surprise after mediocre experiences in WI. George and Dave are forthright,…read moreknowledgeable and honest. They have been in business many years and absolutely know what they are doing. If you call with questions, they will not ignore you or answer your questions incompletely or quickly. Looking for an RV?---you must buy here!

I can not say enough positives about the entire staff at Ricks. My first experience with Ricks was…read moreback in the 90s,I bought a well used Palomino pop up Jeff was my salesman they stood behind this pop up when it experienced a mechanical failure this happened twice and both times Ricks stood behind it. I have moved on from pop up campers and now own a 2013 Elite Suites built by DRV. I took it to Ricks to have my front clearance lights replaced and the roof caulked, During the time it was at their shop my wife passed away and i was unable to get it and put in a storage space,Ricks stored it for me on their lot all winter long,when i recently went to retrieve it they refused payment for storage and members of the service department came out and jumped my batteries so that i could run the landing gear front jacks they made sure i was connected safely to go down the road.TO ME 5 STARS IS NOT HIGH ENOUGH TO RATE THE STAFF AT RICKS RV 100 STARS WOULD BE MY RATEING.THANK YOU JEFF AND STAFF YOU ARE WONDERFUL!!!!!!!

Amazing parts and service! Honest and knowledgeable! Expert help and they went the extra mile.read more

When a price is quoted at $220. And then changes to $390. And finally ends at $640. I wonder if…read morethey are crooks without integrity please consider this when doing business with liars.

Purchased a new motorhome from them. This is our 7th new RV we have purchased so know how things…read moreshould go. Everything was as good or better than expected from the owners, salesman Rich and service dept. As others have said they really care both before and after sale. Very happy we found the motorhome we wanted at Barrington Motor Sales.

If you want to experience what it feels like to be treated as a human being this is the place to…read morego to. Tony worked with me from the start. This was an insurance claim from the renters insurance. I privately rented out my RV and the renter damaged it. Tony was very helpful the entire time. He will return your phone call. He will give you advice regardless which direction you will go. Best of all you are treated as one should be treated. If I did not have to sell my RV I would be doing all my service here. They did a great job! Thank you Tony and everyone at Hometown RV! 5+++ stars!!

TL;DR - Entire team at Camping World Braidwood (formerly EZ living RV) came through when we had a…read morelegit emergency (lost all trailer brake control) and no other RV/trailer business would help. All of them told us they were booked for several weeks and keep driving...and of course the always helpful "good luck." We called and Sarah told us to come straight in. 6 hours later they replaced all of our brake assemblies and had us back on the road! If you need anything when you are passing through, STOP BY! We are in the middle of a military move from Rhode Island to Colorado and with COVID still being a thing we made a decision to buy a 5th wheel (a plan we had been working of for a while) to make the move safer and easier. Our trip started with all sorts of "fun" from almost getting parked in while sleeping in an overnight rest area to waking up to 2" of snow the next morning. These are just small parts of the longer journey across country. The first real problem happened as we entered the heavy traffic around Chicago on 80/94. It was a rainy morning, but nothing dangerous about the roads until we get an emergency notification that our trailer brakes are disconnected. Our 5th wheel currently houses all of the items we did not want the movers to move/break/steal and weighs somewhere around 14k pounds. A moment later the brakes reconnected then disconnected. This went on for about 20 minutes as we tried to pull over to take a look. We never lost our lights or other connections, just the brakes. We finally stop and after some troubleshooting and forum searching thought it might be water intrusion. My husband used our compressor to dry the connections and the alert went away. About 30 minutes down the road we lost them again and this time for good as the truck told us to get the brake system serviced. We made it to Camping World and the techs started troubleshooting almost immediately. Found out the brake assemblies that were installed were all bad and missing parts; appears it was something that occurred at factory assembly. The team did great work and IF they were not going to be able to finish, Dave, the GM, told us they would run a 50 amp line to the rig and let us moochdock for the night. However, the team had the parts, finished the work, and we were back on the road almost 6 hours to the mark of us arriving. I cannot stress enough how grateful we are for the team. They understood our situation, found a way to fit us in to the already booked maintenance schedule, and allowed us to maintain our move schedule and arrive in time for our household goods! Heroes come when we most need them and that day we needed the team at Camping World Braidwood! Thanks for everything!

Told us it would take a week to re-seal and replace seals on all pop-outs. Had it for over a month…read moreand didn't replace any of the damaged seals. The little bit of caulking they did ​was done so quickly and terribly. There's gaps everywhere. I think they were salty that I didn't want to sell them the 5th wheel so they did trash work.

I recently rented an RV from this company. I found this a most rewarding experience both from the…read moreprocess of renting the RV and the camping trip we took to the East coast. We traveled approximately 3000 miles without a problem in a well maintained vehicle. If you are thinking about renting an RV this is the place to go.