Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've…read moreheard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships!

knowledgeable, friendly and energetic staff. We found our camper online and they were quick to…read morerespond getting us ready to hit the road a day later. Would highly recommend Vacationland.

We decided to purchase our first RV this year. I did a lot of online research before I found a…read morecamper I wanted to see. it was located at Timber RV in Frankfurt. When we first arrived we met with Laura. She seemed knowledgeable and helpful. I put a deposit on a camper that I thought would fit my family. After thinking about it I went back and looked at more travel trailers to make sure we were getting the right one for our family. I did change my mind a few times and what we wanted. I was met with a very angry phone call from Laura yelling at me telling me that I must not be ready to purchase because I changed my mind. I don't know anyone who walks in anywhere and makes a major purchase on the first item they see. Most people look at more than one before making a final decision. So unprofessional and shows no class. We finally bought one and had it delivered. We were given a quick rundown. No manual was given. So we were truly on our own. The second time we used the camper the electric went out and a slide broke. It was fixed. The electric system had to be redone. However the third time we used it there was water because the faucet was a piece of junk. I called several times and waited 4 weeks. I finally used my own money to buy a new one. A salesman came and repaired it. I was told the owner returned my faucet and collected the money. I got nothing from them. If you're interested in buying a camper go someplace else or buy used.

brought my RV in for repairs to which Josh said would take 3 days. 15 days later they could not get…read moreto it. totally different then what I was told by Josh when I brought it in. my guess is he's the son of the owner and daddy protects his mediocre mechanic son. the guy should be barred from answering the phone, worst customer service I have had in 45 years. I would not recommend Timberview Rv in Frankfort Illinois to work on a golf cart.

Petes RV is by far the worst rv dealership ever. No customer service except our salesman Ronnie…read more When our RV was delivered there were over 30 problem issues. The finance gentleman John his idea of closing was an email that said sign here. The service department was awful, the service manager never answered any of my questions in a clear manner. Luis who was the senior person at this location when we requested his help on our issues he either never called us back or handed our issues off to others. No corrective action taken. I have had several communications with a senior official in the company again silence.

The people in the parts and service depts are the best. Very helpful and friendly. Every time I've…read morehad a situation they went beyond helpful. GREAT CREW!!​

We had another tremendous experience with the service department in and Michael and Jodi in…read moreparticular. We had extensive damage to RV 10 storm. They did everything possible to get a quick turnaround so we still go on vacation. Their service is undeniably world class and I would highly recommend using them to service your RV.

We bought a Winnebago Adventurer that we are totally in love with! Sean and Allen were very helpful…read morein our experience. Sean has so and patient explaining where everything was located and how it worked. Highly recommended.

The owner passed away several years ago and the store was torn down. This business no longer exists.read more

Thank you for checking and filling all 6 of our seriously low RV tires, in the pouring rain too!…read more Nice people, a little bit of everything in the store.

Terrible customer service, never return calls. Technicians do not find the problem they make up a…read moreproblem. I was told I needed to replace my water heater and quoted a price of $1000. I looked up issue on YouTube and fixed it myself for $30. Stay away from RV Campers Inn.

I originally purchased my Airstream here. 2 years ago I took it in for a few minor service repairs…read morethat were covered under the warranty. While I was waiting in line, another customer was complaining about the service. I simply ignored it. when I got the trailer home, two of the six items were addressed. I was not charged for the repairs I told them all the repairs were not made I have no idea what they billed or to who. I recently called to get a estimate for lithium battery upgrade. I was told I need to bring the trailer in. After reaching out to other Airstream dealerships none required me to bring the trailer in for an estimate. I thought I'd give it another shot called today. No one answers. They will return your phone call in 24 to 48 hours. Ridiculous. Clearly, campers in does not have a handle on their business here in Chicago.

The service to previous customers has left me feeling that it did not…read morematter what issues there were after delivery of a brand new RV. After several attempts to have problems resolved either under warranty or call backs, spent 3 summers with the RV in service and handed an invoice that totaled an unbelievable amount. They have one of the worst after sale customer service help.

When a price is quoted at $220. And then changes to $390. And finally ends at $640. I wonder if…read morethey are crooks without integrity please consider this when doing business with liars.

Kept me UNDER BUDGET and really did me WELL by replacing several large items found questionable…read moreduring the inspection. Reading previous reviews I DISAGREE..... Service caught a significant issue with the trailers 5th wheel mount and my F350 hitch. Needed a new part and the MANAGER jumped in a car to go get it 3 Hours away..... YES, I did wait it out and was treated by the Staff PHENOMENALLY.... I was ready to pay Cash.... I CAREFULLY asked questions as we talked finance and walked away SEVERAL THOUSAND UNDER MY BUDGET after including SEVERAL extended warranties.... Financed some just because and there is NO penalty to pay it off in four months on a 48 month term I chose. (If you dont understand the finance terms ASK.... I stopped them early on as should any SMART shopper.) The acceptance walk thru with the tech revealed the need for additional waste line parts.... They handed them to me with the purchase kit.... $ 70.00 + saved. The new vehicle kit is a very nice touch..... was ready to purchase separately but everything you need is provided... (see previous comment) Ok.... I purchased several optional packages which you really dont need. I made a passing remark as I did the acceptance walk thru on one I regretted agreeing to.... MOMENTS after finishing the acceptance walk the ALWAYS HAPPY/BUBBLY Kathtyn walks up and hands me a piece of paper CANCELING the package and says, "Service Tech mentioned you did not want... here's the change." That was AMAZING... I highly recommend using Braidwood Camping World... EXTREMELY Friendly staff... Stands behind the product and fixes it right.... Very happy....

Told us it would take a week to re-seal and replace seals on all pop-outs. Had it for over a month…read moreand didn't replace any of the damaged seals. The little bit of caulking they did ​was done so quickly and terribly. There's gaps everywhere. I think they were salty that I didn't want to sell them the 5th wheel so they did trash work.

My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.