My daughter had her wedding at the Renaissance Baltimore Harborplace Hotel and I must say the whole process from start to finish was outstanding. Catherine Wilson was our point of contact for most all the initial planning and she was extremely professional, kind, very fair and transparent, and provided excellent communication the entire time. She helped us figure out all the details and provided advice and recommendations for vendors, and all the hotel coordination with the vendors leading up to the wedding. She was there on wedding day to ensure everything went according to plan. Thank you very much Catherine! There was a change in ownership of the of the management company that ran the Renaissance two months before the wedding, and the while Catherine and her team remained, we also met the new Food and Beverage Manager, Tony Galang, at an introductory brunch, that the new team invited us to, to reassure us that we had nothing to worry about with the changes. Tony is very impressive and he brings an incredible wealth of experience to this position. We met with the new Chef who assured us our selections at the original tasting would remain intact. Tony spent extra time with me and my daughter and her now husband, to custom select our beverage package and he was extremely fair with the small upcharge and provided very nice upgrades which I and my guests really appreciated. Tony also arranged and coordinated some extras for the bride and groom! Thank you very much Tony! The Banquet Manager, Dominic Forbes, and his staff provided outstanding execution during the wedding, and when I requested the party be extended an extra hour, he coordinated with Tony Galang and ensured the staff could support it. Thank you very much Dominic! And finally I wish to thank the entire front desk staff, and especially the Guest Services Manager, Kisha Noel, whose amazing personality, outstanding professionalism, and kindness and helpfulness not only with me, the bride and groom, bridal party, but with all of our guests! Kisha ensured everyone was in the right room, near who they wanted to be with, made a few special arrangements, and just kept everyone very happy with the wonderful customer service. We thank Kisha very much! I highly recommend the Baltimore Renaissance Inner Harbor Hotel for your next banquet. If you're lucky enough to get the pros I got you'll be in great hands and find that a lot of the headaches of planning a wedding are taken care of by people who know what they're doing. It's a great venue, great location, and has a great staff that will over-deliver. My daughter, son-in-law, and I really appreciate everything you did to make this day perfectly wonderful for them. Thank you all very much again! read more

Lackluster staff. Example: subway had things you need. This is a major city with a major footprint. WOW Can't believe this is a Marriott property with theses issues. Beware!!! read more

Baltimore in general is overpriced, I guess because baseball, but even in the off-season it seems a bit much. Hotel was alright. Walked in to the indoor pool but walked right back out on account that the excessive chlorine in the pool water was burning my eyes. Breakfast was a huge disappointment. Waffles, French toast that could be used as a hockey pucks, powdered eggs, gelatinous oatmeal, and coffee that would put hair on the chest of a silverback gorilla. Acoustics in the bar area were terrible, I had to use earplugs. No remote in the room. Should have stayed on the boat I saw on AirBnb! read more

Had a wonderful visit to Baltimore and my stay was made even better by my choice of hotel. The Renaissance is big and beautiful and close to the city center and the harbor. I also had breakfast on the 5th floor each morning and want disappointed! The service was wonderful. I'll definitely have to come back again! read more

Renaissance Baltimore Harborplace Hotel - Hotels Near Me - Baltimore, Maryland

Unfortunately I had a reservation made for me again here and the place had not improved. In fact, multiple others I was traveling with reported seeing cockroaches in their rooms. The food being served during group buffet is inedible and, even worse, allergens are not properly marked. Hush puppies were labeled as gluten free - due to my skepticism I decided to check with the staff, who confirmed that they contain enriched wheat flour. Based on the infestation and the poor safety labeling, I have opted not to eat any further meals at this hotel. Lastly, the large room with glass ceiling is unbearably hot and then the offshoot rooms are all freezing. It is impossible to be comfortable at this hotel. read more

Renaissance Baltimore Harborplace Hotel - Nasty carpet in room - Hotels Near Me - Baltimore, Maryland

Very clean, if unremarkable hotel. Parking garage is a bit confusing, as you have to take 2 elevators to get to the garage from your room. The window overlooks an atrium that looks like a former shopping mall. The decor is exactly like every other mid level hotel I've been in. Nothing to write home about. I did find it funny to see a wired phone jack in the bathroom. read more

Spent 3 nights here over the Holiday weekend. 12th floor which was the top level. We had club level access, where we could grab breakfast (monday-Friday). Basic breakfast foods. and Evening reception where drinks were charged to the room, Monday-Thursday. Lounge food and drinks were just okay. Breakfast on the weekends is buffet ($29). They do not have alcart breakfast until the weekday. Alot of various meats, eggs, breads, fruit and a made to order omelet. Breakfast/dinner room is along the front of the hotel facing the inner harbor for a nice view. By 1130am for breakfast, they were turning over for dinner - which made me feel rushed to eat King size bed in room. Faced to the left of the building, where we could see a good portion of the inner harbor. Bed was comfortable. Able to set out own temps. Minifridge. No microwave. LIMITED OUTLETS. Bring an extension cord if needed. All of the bed outlets are plugged into the lamps next to the bed Two different elevators. The RED elevators is to get to the garage, which is like $40+ a day with in/out privledges, and the BLUE elevators give you access to the hotel foors Since it was a Holiday, the lobby offered free snacks and a specality cocktail which was a pretty cool welcome each on Thursday and Friday. We didn't hear much noise, from the hallway nor outside We never made it to the pool lol Only downside, the hotel window was not wiped down. We could clearly see the grease from someones face on the window. Took a few tries to flush the toilet. Sink took a while to drain. Great location. ALL OF the STAFF were so nice. I would recommend! read more

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My week stay at the Renaissance Inner Harbor was overall pleasant. My rating started at 2 and as the days went by it worked its way up to a 4. Cons: the underground parking situation was confusing and hard to figure out. This was by far my biggest gripe, plus the fact that valet is not available. I paid for star parking for a full week on the day I arrived, only to find an invoice on my windshield the following morning. When I called the number on the invoice, the call continuously dropped. This was frustrating. Disputing this took most of my morning, long story short, I ended up paying the ticket, justified or not. I attempted to request a refund on their website and only got the runaround. Another drawback, is that this hotel does not have a computer/printer station in the lobby. This comes in handy, especially for those traveling on business. The Gym has little appeal, it feels dated and cramped. Pros: On the plus side, the staff was very nice and accommodating. They acknowledged my platinum status and upgraded me to a high-floor room with a great view of the harbor, that was a nice touch. The hotel itself is well-maintained and in a good location. Hotel offers daily housekeeping which is rare to find these days. The Guest lounge on the 12th floor is the best I've seen at any Marriott. Nice layout, very clean, and well organized. The continental breakfast had coffee, salmon, eggs, oatmeal, fruit, and more. The lady working the lounge deserves a raise as she understood the assignment and brightened the day. Shout out to Millán from the coffee shop down in the lobby, he not only offered great service but most importantly, he makes a fantastic cappuccino. Might be the first time I've ever bragged about coffee in a hotel. I recommend this hotel for a short stay and only if you must stay in downtown. As for me, it's a solid hotel but I won't be returning until they figure out a better parking system. The parking here was too much of hassle. If not for the parking, and the few minor cons, this hotel would be an easy five star. read more

Renaissance Baltimore Harborplace Hotel - Hotels Near Me - Baltimore, Maryland

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I booked two hotel rooms on November 3, 2025 for a concert in Baltimore on July 18, 2026. I had also already paid for the rooms. I checked in at the counter, stored our luggage and paid for parking. They stated that our rooms would be ready at 4:00 p.m. while we were at the concert, I received a voice message stating that they were sorry but I no longer had a room at their hotel. I was at the concert with my two grandchildren. We left the concert early to try to deal with the issue. Basically nothing was done and I was left without rooms at midnight. Since all the hotels in Baltimore were booked solid, I had to drive home in the middle of the night and arriving home a little after 3:30 a.m. Absolutely unacceptable. Zero accountability and they believe the answer is to throw some points in my direction. Do NOT book here ! It is apparently not the first time this has happened. I will be canceling my Marriott credit card and account, contacting the BBB and Maryland Attorney General Consumer Protection Division. read more

Excellence was the word. The staff and the upstairs lounge were very nice . I would definitely recommend this place

** BEDBUG WARNING!!! APRIL 2026 - Renaissance Hotel Baltimore ** I was at the Renaissance Harborplace last weekend (April 24-25, 2026), and it was a disaster. Not only that, but the way the hotel handled it just added insult to injury! When I arrived, I was not terribly impressed with the cleanliness of the property for a Marriott, but it wasn't obviously gross (although, oddly, my room seemed to be missing some furniture - it seemed to have a LOT of empty floor space). But after my second night (of three planned nights) at the hotel, I woke up with about 15 or so bedbug bites up and down my right arm. They were classic bedbug looking bites, and over the following few days they became quite inflamed and a little blister-like (and really itchy). Needless to say, we checked out that day, and did NOT stay the third night of our reservation - there was no way I could sleep in that hotel another night (even in a different room it would have been just to creepy! Ick!). And bedbugs have a way of getting around (especially between rooms that are being serviced by the same housekeeper). So we left. Before I left though, I talked to a manager at the front desk and explained to her what had happened and how upsetting it was, and that we were leaving. I asked them to let me know how they would make it right, but I was in no condition to try to get them to commit to something at the time. The next day, I talked to the manager on the phone, and I asked, and she assured me that I would not be charged for my stay (which I had booked directly with Marriott - as it turns out I stay a LOT at Marriott properties. Not that it should matter for how I was treated, but I do have Titanium Elite status with Marriott). I was a bit shaken by the experience, but was willing to leave it at that, and the manager gave me her email so that I could send her pictures of my bites, which I did. (I had also shown the manager when I checked out). Anyway, a couple days later, I see that they DID charge me for the two days I stayed. Including the night that I was bitten in their bug-infested guestroom! This struck me pretty outrageous - if only from a customer service standpoint. Then, to make matters worse, when I emailed the customer service manager (who had misled me about what they would do) to inquire (and to express my disappointment), she just never even responded! Ever. ** "sigh" ** Needless to say - I would never stay at the Renaissance Baltimore again. Although, I continue to find Marriott properties pretty reliable, and decently customer oriented (this property notwithstanding). So. Just "YUCK!!" Do yourself a favor and stay somewhere else. (photo below are my bites one week after the bedbug attack) read more

Renaissance Baltimore Harborplace Hotel - Bedbug bites one week later - Hotels Near Me - Baltimore, Maryland

I was satisfied with my stay at this hotel. Clean, spacious, and aesthetically pleasing. I stayed for only two nights and chose this hotel because it is walking distance to the Inner Harbor and Oriole Park. The mattress was comfortable and the pillows were better than most other hotel pillows. The water pressure in the shower was a bit weak and the toilet had issues flushing. I would definitely recommend this hotel to others and would stay again. Great location! read more

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I really loved my stay here. The location was stellar, being near all the shopping. The place seemed up to date and modern. The staff were so nice. The room was clean and spacious. They had a great cafe and little shop. I didn't get a chance to check out all the amenities because it was a very short stay, but I would definitely stay here again. read more

All rooms are nonsmoking but mine definitely smelled like pure cigarette smoke. Hotel was nice and in a great location by the water and surrounded by great restaurant options. Make sure to ask for late checkout and make it to your room in time to get your things. I was in town for a conference and despite getting late checkout, I got to my room 5-10 minutes after the time only to find my room key disabled. When I went down to the front desk, lots of other conference attendees needed their keys enabled again for the same reason. The front desk staff had a bit of an attitude but oh well. read more

Solid hotel experience. Staff always professional and helpful. Easy checkin process. I got upgraded to a corner suite which was HUGE. Great harbor views. As an ambassador, I got fresh fruit and sparkling water (that was my choice, you could also choose from chips, beer, popcorn, etc). Had housekeeping every day, who did a great job, and they were much appreciated. Pretty clean room with plenty of towels, soaps, supplies. Aveda toiletries, which I love, since I am an aveda user. All of their products have rosemary, which I love, but this may not be the best way to go since people (including one of my best friends) have rosemary allergies. It's increasingly hard to find a hotel with a soaker tub these days, but the shower was nice. Water super hot and had a wand extension, which I always appreciate. The beds and linens were decent. Not quite as nice as what you'd find at the Moxy, but better than the average Residence Inn or Courtyard. Decent cafe/restaurant/bar offerings, though hours on the website and real-time hours were not the same. I could sense there were some staffing issues in the restaurant/cafe areas. But they were still upbeat and helpful. The ground floor cafe and bar is more for breakfast pastries, fruit cups, basic wine and drinks. The 5th floor bar is more for bar snacks and cocktails (thought the list is limited). The restaurant has some nice harbor views, but there are better in the area. I got a couple of free breakfast tickets for my status, but didn't use them because I'm one to sleep in late. I appreciate the sentiment! This hotel is centrally located, right next to the harbor and walking distance to several restaurants and nearby attractions. While they weren't on my agenda, several patrons would appreciate how close this hotel is to the aquarium, historic ships, and science/children's museum. read more

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It was decent one night stay. Location is very good and convenient, with the views over the Harbor. The rate was reasonable. Room was ample sized and clean, with a great view from 10th floor. Few issues: noisy heater and very loud sound when taking shower. What I didn't like though: very slow check in process, just one front desk rep and several people waiting patiently. No one was available at Bonvoy Elite Desk. Lounge was ok, but breakfadt was underwhelming there. All in all, adequate 3.5 stars, but closer to 4 out of 5, trying to be generous, you know...))) read more

We arrived early at about 12pm to explore the city, and spoke to a gentleman who told us to come back in about an hour for our room. We were okay with that, and ended up going for lunch and did not make it back until 3:40. There was new front desk staff and then a lady at the front desk told us we could not check in until 4:00.Give me a break- 20 minutes early. Then at 4 pm, a line took over the front lobby because they must have told everyone the same thing. This is not the way to keep a customer. If you have a room ready, you should let the guests check in. Then finally when we got to the front, the staff was not kind or welcoming. They definitely need some lessons on customer service. Very disappointed. read more

Very easy check-in, lovely lobby, and spacious, clean room. The bathroom was full of marble and the shower had a soaker head. We ate at the Fifth Floor restaurant "The Watertable" and enjoyed harbor views next to floor to ceiling windows. We enjoyed the food there so much, we had it again through room service. Easy walk to the Baltimore Aquarium, Phillip's Seafood restaurant, and the USA Constellation. read more

First with the good. Check in was good. The room was clean. Now the rest of the story. We decided to go to the club lounge. No go. Apparently you have to have a club key for the fun stuff. I guess you have to be a member that was not explained. It was raining and we wanted to eat in house but that was strike one no access to the club. Then there is a lounge in the lobby so we got a table 20 minutes later no one even looked in our direction. It wasn't just us, there was a couple of other tables that were the same way. Strike two. We decide to go to the upscale restaurant that really isn't upscale at all. Yes they had steak and pasta but it wasn't upscale. And again stood at the wait to be seated sign for fifteen minutes. No one acknowledged us at all. Finally when we did get a seat we sat for ten minutes before anyone came over and she mentioned "this isn't even my job" by the way she just filled up our water glasses. Another ten minutes later no one acknowledged us so we left. Strike three. For an upscale hotel they need to get their act together. We ended us across the street at shake shack. Very disappointed with this place read more

I stayed here on a recent work trip with several members of my corporate team. My room temp typically fluctuated between 78-80 degrees which is intolerable for a hotel room. After trying to close the curtains with no temperature difference my first day after check in. I called the front desk to get a maintenance person up there to fix it. I was told it was fixed (after replacing a filter) and that the manager "turns off the chiller because it is cold outside". After a few hours no change in temp and called down again. The following day had to call again due to the heat and the ac didn't start working until the last night of my stay. I was not the only person from my 30 person team to experience this and I wasn't even fixed until the very last minute. Very disappointing but the staff remained professional and pleasant. read more

Home for a week while attending a conference at the convention center. Very walkable to convention center and Inner Harbor attractions. Room was comfortable and spacious. Only major complaint was being in the "back 40" rooms, far from the elevators. Staff were helpful and was able to utilize early check-in. read more

Great location, good customer service, and nice rooms. Close to restaurants and shops and all that Inner Harbor has to offer, including the National Aquarium. They offer a parking garage that enters directly into the hotel. Check-in was not a great experience because as we later found out, their systems were down. The line was almost to the back of the lobby, but they had hotel employees taking drinks orders so I was able to enjoy a glass of wine during the impossibly long wait. But this was a fluke, and I was impressed that they were able to check anyone in under the circumstances! The rest of our weekend stay was uneventful. The kids ran the halls every chance they got and we enjoyed the pool while there. They also have an unusual outdoor patio off of the pool and kids also loved running there. Would stay here again because of the convenience. read more

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First off the customer service department had nasty attitudes! The hotel lobby was filthy the sofas were filthy and the lobby rugs were disgustingly dirty! Our room rug you wouldn't want to walk barefoot on! It was dirty!! I did double checked the mattress I didn't see any bugs it was clean,however the room itself was basic, the tv cabinet was broken, we had to ask for more towels only had two, there were no toiletries, to top it off the bathroom toilet seat was broken! We spent so much money on a weekend and it was not what we expected at all! Keep looking do not spend your money at this hotel! We will NEVER go back there! Not worth it at all! Keep researching! read more

Attended a conference hosted here. Great effort on the part of the staff who were understaffed at times. There were what have become typical issues with the Marriott app and the front desk. For example, the app indicated the pool was open, which it was not. And also issues with the virtual key, which locked my spouse out of the room. The food was variable. Great on Friday and Sunday breakfasts. The lunches were good. The dinners, again variable. I'm going to give them a generous four stars for effort. read more

This is my second time staying at this hotel this year. I love the location, the room sizes are good, and bathrooms are bright, and the buffet breakfast has sufficient options. The hotel parking rates are typical at $36 per 24 hours and $32 for 12 hours. During both visits I received complimentary breakfast for 2 people so that saved on costs. I didn't care for the cloudy pool water so I didn't get in. The outdoor patio space could use some love and attention. The tables and chairs in this area have seen better days. They are made of a weaving material that is torn in a lot of places but the chairs held strong by for myself and the three other people I was with. I have included a few pictures from my first stay which I was upgrade to a corner suite. I absolutely loved the space in this room. My second stay I was upgraded to a full frontal water view which was amazing to look at throughout the day. The staff I encountered from check in (doormen and front desk) to housekeeping and the dining room were all very nice. read more

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I checked in to Renaissance Baltimore Harborplace on 3/3 room 11051. There are some issues with this room : 1 The bathtub and sink are clogged. 2 Coffee machine has used pod and refrigerator has left over food from previous guest . The shampoo bottle keeper was broken and also missing bathtub floor mat/towel . read more

Renaissance Hotel was centrally located across from restaurants, night spots including Karaoke, and the Harbor. Unfortunately it was raining most of the trip so we didn't get to enjoy the Harbor. We visited the Hotel for an annual Summit. Food 3/5 I was shocked at how subpar the food was. Not many options for vegans (I'm a meat eater btw), however their desserts were on point and delicious especially their Carmel cake! We sought out the recipe, it was fire!! Not to sweeet, my God, the highlight of all the desserts! There was complimentary Oh Bay Vodka in the lobby and it was a weird flavor. Who knew Old Bay made alcoholic drinks. It was interesting. Cost: all expense paid trip, we were grateful! Service 5/5 Check-in was smooth, room service prompt and bartenders very helpful even when super busy during the last night! Overall 4/5 The food was very disappointing yet the décor, service, and room was very nice! read more

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I had a fantastic time both times I stayed here. The hotel staff are very nice and accommodating, the rooms are spacious and clean. Highly recommended! read more

Better staff...overall professionalism needed for staff. I've stayed here several times and have always loved the view, which is why this has been my go-to staycation spot in Baltimore. Unfortunately, this recent stay was disappointing. The staff are unprofessional and not as hospitable, accommodating or helpful as they have been in the past. I checked in a day early for my New Year's Eve event (scheduled for Wednesday) and informed the front desk that I would be staying through Friday. Because the nightly rates fluctuated, I had to make separate reservations. At no point was I told that I would need to check in again each day but I found out when I went to enter my room and couldn't get in. Additionally, it appears that elevators were turned off and guest were told all the elevators were broken. As a result we had to take the stairs to and from our rooms and I was on a higher floor. The next day we all concluded that this was done due to an onsite event NYE because the elevators were working the next morning without a hitch. Overall, this experience was disheartening, especially given how much I've enjoyed staying here in the past. I do not be recommend this hotel. I hope management takes this feedback seriously and works to restore the level of service that once made this hotel stand out. read more

Lifetime Titanium Elite received the worst customer service in 1500 nights with Marriott properties. I made a reservation through the Titanium Elite line for New Years 2023 and used 2 suite night upgrades. Instead of a room upgrade, I received a standard room. The front desk manager lied and told me a room upgrade was not available, so I booked a second room with a harbor view to prove she was lying while I was talking to her. The safe was not working, so we had to waste vacation time waiting for hotel staff to fix it. The hotel restaurant was disappointing. $40 crab cakes with no lemon wedges or cocktail sauce? 1st class prices with worst-class quality. Happy New Year Marriott! read more

Was thinking of booking a room here and I wanted to ask a clarifying question about on of their service offerings, so I tried calling the 800 number on their website - it said it was an invalid number (I checked it, called again, and got the same response). Then I called the 410 number to, pressed one, and after the first 9 minute hold I was told I had to call in again and press one to get to someone who could help (they couldn't, and they couldn't transfer me). So I called back again, got the same auto-responder, and said it'd be another 5 minute wait. I don't think people work at this hotel, but if you go, be prepared to wait to speak with any of them. read more

This hotel is fine, nothing to write home about. If you don't get a room close to the elevators, be prepared to meet your step quota for the week because this property is HUGE! I was a little annoyed by the fact the my mattress protector wouldn't stay attached to the bed and I did find a pair of socks in the room that weren't mine but I definitely appreciate the fact that the ice machine is confined to its own room with a heavy key-activated door so you don't hear it when you're trying to sleep. Great location! read more

Renaissance Baltimore Harborplace Hotel - Hotels Near Me - Baltimore, Maryland

I loved my stay! This location is stunning with beautiful views and decor. Abby at check in was a delight and took wonderful care of me. The lobby is modern and inviting. Parking super easy in the underground garage below the hotel. ($36 overnight) My room was clean and modern with absolutely stunning views of the harbor. Sheets felt like butter and there were lots of well placed outlets and lighting. If you have Elite status, the concierge lounge is one of the nicest I've ever been in. There are no views but it is spacious and well designed. The highlight was the type of foods they offered, which were more than the typical oatmeal, eggs, and bacon, which of course they did have. The build your own avocado, toast, and exotic fruits were the highlights for me. Not to mention Kim in the lounge who was a bright spot at 7am and kept the lounge spotless! I will definitely return to this hotel. read more

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After a long week, I had a weekend booked here for an event. I booked the room through Booking.com and prepaid. I drove an hour and a half to get there. When I try to check-in they want to charge for the room again. I let them know I prepaid. The woman said we don't see that and will try to find it... Okay. Here's where it went downhill. Another woman comes up, with no decorum or professionalism and says-- not to me but loud enough for the entire check in area- "it says her card was declined twice, so iono what to tell you." I have a secure credit card where I have to approve charges when they come through on my phone (ID stolen so now this is the only credit card I use after getting back over 10k no fraudulent charges). Since I prepaid everything, no-- I did not approve the two additional times they tried to charge me the whole cost. I showed them the payment confirmations (two) from booking. From that point, no one spoke with me. The main person I was speaking with disappeared too some back room. The obnoxious one went to the side. When the woman came back, she said nothing and took another person at the same desk where she left me and then *poof.* I'm trying to get someone's attention... Nothing. It's been 30 with me being left alone at the desk. Meanwhile, I'm trying to reach booking. I'm now crying at the front desk, been awake since 4am, it's about 9:30p and I arrived to the hotel at 8:40p. I'm guessing it was a manager who came up and asked if I'm being helped, I told her I have no idea. Ignorant woman again says, she says she paid, it was declined twice, and... (I don't even know). Manager* says okay, POOF. AT THIS POINT I walk off to shut while I'm on hold with Booking. After another 20 min I just say forget it and drove another hour and a half home. Did I get my money back? No. I got half back through Booking, with them saying the rest is up to the hotel. Did I get any response or apology-- Voicemail or anything? Nope The lessons: 1. They need new front staff, better communication, and improved professionalism. 2. Don't book through Booking.com read more

I'm definitely a Marriott girl and I would say this location was just Ok . The staff at the bar really made this a great experience . The bar staff Chinaedu and Sunny were so perfect . Hallways are dated and rooms as well , but we did get a good night sleep and felt self . Front desk staff was not very friendly , however they did answer all question in a transactional way . Room service I would give a 3 read more

Visited Baltimore for a baseball game and decided to book a few days extra. Big mistake. the hotel was okay, it was quiet Wednesday and Thursday nights, Friday and Saturday there were people yelling in the hallway until 11pm. The cafe had good latte's but the food was terrible. If you use the parking garage underneath it's $50 per day, across the street is $28. The area around the hotel is not safe. Day 1 we went across the street to the harbor, we were overwhelmed with marijuana smoke/smell, groups of kids riding dirt bikes on the walking path and playground. During the night the dirt bikes were racing up and down the street and cars were doing burnouts at 7am. We decided to try Fells Point which was a bit more desirable but again, filled with homeless and marijuana smoke. We went to Annapolis and DC our last 2 days. The only thing to do in Baltimore is leave! read more

Worst hotel experience ever! Elevators are not functioning properly. We were out all day and our room wasn't cleaned, and they refused to clean since it was past 3pm. For this being "Baltimore's top pick hotel" it's awful. Customer service is zero at best. The parking garage is very dark and dangerous. Ladies don't walk alone. read more

The view of the harbor as I enjoyed my breakfast buffet at the Watertable Restaurant was almost enough to make me forget that the plate of eggs and bacon on my plate was going to cost me $30 before tip. Had I been in town for pleasure, I might have taken my time because the buffet was full of tempting items that looked slightly better than most hotels of this type. The service ensured that I had a refill of juice and coffee. I did not have the special coupon that others handed over which entitled them to a free meal. By the time the check arrived with the inflated price (I was told $19.99) I had no time to dispute it. As of this writing, the extra $10 is "under investigation" by management. I was in town for a conference involving dozens of elite relic and cryptid hunters. My room on the 11th floor was clean and comfortable. I had a delightful view of a skylight and courtyard surrounded by a gunmetal gray wall. It was not the bay view I enjoyed for breakfast, but it was a broad bay window with blackout curtains that would come in handy later. While the usual suspects were not in attendance, I enjoyed time in the many conference and meeting rooms on the fifth and sixth floors. The shops located below the mezzanine were empty. The pavilion across the street on the harbor was almost empty. It felt like living in a "Logan's Run" society built atop the ruins of a failed age. But inside the hotel, I reunited with the wise and cunning Detective Charm. The Multiversal Tracker. Flip the Fedora. Jack Nipple. Melody Verotika. Zip the Chin. If you know, you know. Hosting all of these legends in one place without starting a war is a testament to the hotel's ability to please the most demanding of clients. Parking under the hotel was easy. I used an app to reserve a spot and was able to park and go without delay or hassle. The regular price was $80 for 48 hours but the conference managed to secure 50 percent off, so I imagine if you are going here for a massive event, you can expect similar discounts. The elevators are partitioned. If you come up from the parking levels, you will arrive in the lobby and have to transfer to the upper hotel elevators. This is not a major issue except with large groups. On Friday night, 50 people stood between six elevators on the fifth floor waiting for the lottery of one to open near them, including people in mobile scooters and canes. I waited ten minutes to get from the main conference floor to my room because of the delay on the first and lightest-attended night of the weekend conference on Memorial Day weekend. Check in was quick and easy. The showers have a wonderful firehose feature to reach all those difficult bodily nooks and crannies with sufficient pressure and heat. The beds are comfortable with fluffy pillows. The climate control brought my room down to a frosty 62 degrees, which kept the minions happy and under control. Minus one star because of the buffet price and confusion. If I am to pay $30 for a plate of half-arsed eggs and bacon, it better come with a side of mescaline or a clue to the location of a long-lost E A Poe manuscript. read more

Everyone here was so friendly and kind. From the moment I walked in until the time that I left. Jaison checked me in and he was very sweet and asked if I wanted space or a view. I said view and he hooked me up with a nice Harbor view room. He explained all the amenities and offered me a water for my room. My King size bed room was very clean and the hallways were quiet and clean. You hear some sirens but that is normal for being in the city. I checked out the bar downstairs and Sonny was working. She was very sweet and you could tell she really enjoyed working there and being with her team. And then ate dinner upstairs at the restaurant and it was delicious. Everyone was so sweet and engaging and all smiles. I did eat breakfast there in the morning and you could tell that crew was stretched a little too much trying to keep, but everyone was still so nice. I do wish they had the 12th floor lounge for those of us that have the status for it. The hotel is very large and great for large meetings and groups. I was told by my local friends and even people I met that DO NOT walk around at night. Just take an Uber. It is the city and it's become a dangerous city. I felt safe in the hotel but I do wish the elevators had added security with using your keycard to get to your floor. There is a lot of homeless so if you even walk around during the day pay attention and get your nose out of your phone. read more

The worst hotel experience I've ever had. I do not recommend this hotel to anyone. I was in the middle of sleeping then someone broke into my room. I quickly went to the door to see what's going on and it was two security outside my room. NO apologies but just blank faces and stares from them. They claimed someone forgot their keycard or couldn't get into their room and thought my room was their room. I even locked it and deadbolt it but obviously it was useless just like their staff without brains. They did not knock or apologize whatsoever. When they tried to open the door they would notice its deadbolt and have one extra step to unlocking it so how is that another customers room when clearly someone is in the room with deadbolt. The story does not add up. If I wasn't half awake when they broke in, I would have called the police. Good luck if you decide to stay here but I wouldn't recommend it. read more