The service tech that came to our home was kind, but the quote we received was outrageous. We needed a new water heater and we were quoted $7000 for a tankless water heater and $3500 for your typical water heater. We were told that the normal water heaters are becoming obsolete and that the tankless are a choice to save money in the long run with less maintenance and last longer. When we sought out other opinions we heard from every single place we called that tankless in our area was not recommended due to the hard water and scaling that takes place and more maintenance costs involved. Not to mention that every single quote was at least $1000 cheaper. We ended up paying under $2000 with another company that was fantastic. Do not recommend- educate yourself thoroughly before going with this company. read more

DO.NOT USE THIS GROUP! They scam you and most techs have no idea what they're doing. we had them out for general maintenance and talked me into believing there was something wrong with my AC. Cost me $1800. That night my AC wasn't working and this was going into 4th of July weekend. Tech came out and was so weird (took a nap sitting up while he examined my furnace) I called my husband who came rushing home. They quoted me $800 to fix it and charged my cc before even doing the work. I canceled the work immediateoh. called another group who came out 5th of July. He worked for another company that was called in regularly to fix Homeworks jenky work. read more

We had a copper pipe from our outside faucet break in our basement. Called HomeWork Plumbing. The plumber mumbled something about "a Grand" to replace the small pipe and install new outdoor faucet and do the work. I assumed that it would take hours to fix so even though it was a high amount, he went ahead and did the work. In less than 20 minutes, he was done. I was shocked that he was done and questioned that it did not take long. He also suggested before he left that we needed to replace our water heater. Which is not true. When I received my invoice (by email) it was not broken down by parts and labor, just 1 total $$ amount. when my husband got home, he called the company to complain, and we have not heard back from them after 5 days. We will never use the company again. read more

Homeworks Plumbing Heating and Air utilizes unethical and exploitative business practices. They 'red tagged' our furnace and quoted us thousands of dollars for cleaning and repair. The job requires a $130 part plus a few hundred dollars in labor. We extracted ourselves with just a $50 service fee. Please be aware that engaging this operation for a simple job will result in a laundry list of 'fixes' delivered in an urgent and frantic manner. You will be handed a stack of papers, supplied with 'data' about CO levels, shown photos of 'tests' (some which were not even of our basement/furnace). Better Business Bureau and the MN Dept of Labor have been advised of this operation. In fact, in 2020 they took government action against Homeworks because of their tactics: "On August 3, 2020,  the business entered into a Consent Order with the Minnesota Department of Labor and Industry. The Consent Order settles allegations that the business violated Minn. Stat. 326B.08, subd. 11 (b) (2) (8) (9) and 326B.45, subd. 1b (2018). Under terms of the Consent Order, the business agreed to be prohibited from using misleading photographs, scare tactics and/or intimidation when inspecting possible plumbing issues in a Minnesota consumer's residence or commercial property, and they are prohibited from red-tagging a consumer's equipment as a sales tactic unless there is a life safety issue that the business can fully support. In addition, they agreed that Andrew Ryan is prohibited from performing plumbing work unless he receives direct supervision by a licensed master or journeyworker plumber and Thomas Ryan shall ensure that all individuals who perform plumbing work on behalf of the business are properly licensed or registered and are actual employees of the business and comply with supervision ratios. In addition, the business shall ensure that all future license application, forms and communications with DLI are accurate and truthful.  The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law." Steer clear and spread the word. read more

My 47-year-old central A/C unit finally gave in and needed to be replaced. Through a referral service, I was connected with HomeWorks to give an estimate on a replacement. They were insistent on sending a service tech, at a charge, first before doing a quote for new work. I refused numerous times, I already had another company diagnose, all I needed was a quote for a new installed unit. After I thought they understood, I get an email confirmation for 'my service tech appointment.' Again had to argue not what I need or want. Finally got them to confirm it was for only a new unit quote. The person they sent was quite new on the job, he said been there two weeks, but they trained him well as to how upcharge - walking through the inside he is 'finding' all these things needing replacement, most having nothing to do with A/C unit - funny all the other companies I had give quotes found none of these things. When he was going over the quote and goes in for the close he says "Is there anything the would prevent you from going with us?" I said Yes - all the bad reviews you have on-line, how do you explain those. His response was, "Why did you have us out here if you already knew about the bad reviews" to which he left and said he would have someone else call me. Call never happened. read more

Had Home Works to our home in May due to malfunctioning cooling, asking for evaluation of the dysfunction, cleaning and maintenance of the A/C. The tech did not show up for the allotted arrival window and mentioned to us that "he is working overtime" so he asked if he could focus on the A/C and not the furnace during the evaluation. We agreed that the a/c was currently the issue and to spend his time evaluating the A/C unit. He then stated the Freon was very low (1, and should be 8) and indicated a possibility of a leak. he noted they typically place sealant, recharge the system and place UV dye to evaluate for a possible leak. We asked if this would ultimately fix the problem, and he relayed "sometimes this fixes the problem", however if there's a leak the A.C would stop working in the next 1-2 weeks. We wanted the issue resolved as we had tenants moving in within 2 months. He stated this service would be required to even evaluate for where a leak would be even if it doesn't fix the problem: at a cost of $1400. He also quoted $3000 more services that were "due" on the A/C and furnace. The outside coils were also "chemically cleaned" for 280$, which is typically only needed once a season. The A/C then worked great for 2 months, until our tenants moved in and then it stopped cooling again. Home Works was called out again for evaluation due to knowing the system previously. The freon was again at a level of 1. They then charged $370 just to evaluate for the leak. They stated there was then a "large leak" at the A coil and noted the coil would have to be replaced. This tech who came to the house also was noted to ask my female tenant if she was single or had a boyfriend, which is extremely inappropriate in this atmosphere. At this point we are out $1770 with no resolution to the problem. We had another highly rated, Angi certified, bonded and insured HVAC company evaluate for the leak and A/C unit for only $109 and due to inappropriate practices done by Home Works (most likely), Lennox would not be able to fulfill warranty on coil. At this point outside HVAC experts have said due to accumulated damages and costs by Home Work we need to buy a completely new unit. Not only did they never resolve the issue after $1770, they required we follow their process of sealing, recharging and not fixing or looking for the leak when all other sources state a low Freon after a previously working unit indicates THERE IS A LEAK, and should evaluate for the leak first. On top of that their costs were double if not 3x the costs quoted by all 7 other companies I later talked with about the system. They take advantage of customers (who have no previous HVAC knowledge) and completely overcharge and adjust their practices to get the most money out of you as possible. DO NOT WORK WITH THIS COMPANY. read more

WOW, 'Got 'taken'!! I had Home Works come out last fall for their 3:1 Special. They would come out and inspect the furnace, water heater/softener, and A/C for $39.99!! Plumber guy who came out noted thousands of dollars that were needed for my home plumbing. Pfft.. whatever.. (Should have been my first clue.) Home Works called back about a month ago and said that, as a part of my 3:1 deal, I got a free water heater flush. Sure, sign me up! Guy, different guy, came out and said that he couldn't flush water heater because it was starting to leak. I needed to replace it. He showed me a ring of dampness around the water heater at the bottom on the mechanical room floor. OMG! I hadn't looked. He added that you never know when the bottom will rust out and your basement will get flooded.. YIKES! OK, shoot me a quote! He really pushed the tankless water heater replacement and said that 90%+ of water heaters they replace are tankless. He ballparked a price close to $7K! OK, no thanks. I got the quote in e-mail for the replacing of my electric water heater. $2,500+. OK, being the savvy shopper I came to Next Door and asked people. Joe at Boevaag Plumbing, in Prior Lake, came back with a $900 installed price. I sent him a picture of the mechanical room knowing that it wasn't going to be easy. He added $250 to move the softener, water meter, furnace PVC, etc. OK, deal!! Before the plumber got there I shut-off the power, shut off water to the water heater, and opened the drain at the bottom to let the water out. At first water went directly into drain, but as level went down the flow became a trickle and the water went everywhere in the mechanical room. I am sure this gave the plumber the impression that the water heater was indeed leaking. Reuben with Boevaag Plumbing came out to do replacement. What a great guy. So nice. Big smile. He worked hard and replaced the water heater. When pulling the old one out he flipped it over... and showed me... that it DID NOT need replacing... He showed me that the rust on the bottom was from water on the outside either from water softener or water heater's relief valve. He said that if a water heater is going-out there will be rust visible above the bottom pan. The water was ten years old and eventually would have needed replacement, but probably not for a couple of years... !@#$%! read more

Great company, They are not the cheapest but you get what you pay for. They do a great job explaining what is wrong and giving you options on how to fix it. If you need a company to do things right and know you are in good hand I would recommend this company read more

We received a text to come out for a complimentary water heater tune-up. The guy arrived and immediately told us the water heater needed to be replaced even though the water heater was not leaking, no issues with hot water, and wasn't making any noises. He also went around the house to all the sinks and told us all of the shut off valves were seized and needed replacement. I went around and checked myself and they worked just fine. He quoted over $7000 to replace everything. I asked him the price for just the water heater and he said $4000. I asked him why so expensive considering you can buy a good water heater at Home Depot for $500-$800. After stumbling over his words, he finally said it was because that their water heaters are industrial strength and they handle all warranty work. So in other words they are building any future repairs to you upon the initial cost. I called around and was quoted $1500 for a similar water heater installed. After reading the reviews here its obvious this company is a sham. I have now discovered their 5 star reviews on Google are fake. Otherwise its people who don't realized they have overpaid. Never use this company. I had them out simply because last year our 2 year old AC stopped running. I thought they did a good job. But now after this experience I wanted to check the pricing on what they did and sure enough I way overpaid. All I needed was a AC capacitor. This part sells for $8-$45 and I have been told by another company that is installing our $1500 water heater that this part installed runs about $80-$150. I paid $400 and that was with a $300 discount for my AC being under warranty. The original price was going to be $700. They are nothing but scammers. BEWARE! DO NOT USE this company. read more

Honestly... I don't like to give bad reviews but when my water heater quit I called what I thought was a local provider but apparently Homeworks purchases their phone numbers when they no longer operate. My issue wasn't with the quality of the work but it's clear their business model is to see how high they can get the estimate. Their favorite mantra is 'you are not in code'! The bottom line is I paid a LOT more to replace my water heater with HomeWorks! Find a local highly rated company! read more

We recently had two jobs done in our house. The first was our furnace and central air cleaning and inspection. They did a good job and I have no complaints. However, the technician tried to up-sell me on getting a new water heater that he said looked old. In reality, it was replaced last October by a plumber who charged us $3000 less than what we were quoted by HomeWorks. How he confused a new water heater with one he said "looked old" is beyond comprehension. Most recently, we had an existing dishwasher and garbage disposal hooked up after a new sink and countertop were installed. This also included installing a new faucet and reverse osmosis faucet which was already provided. The only new parts that were provided by HomeWorks were drain pipes and a gasket. Everything else was furnished by us. We had a certified plumber start the job, who was later replaced by two less experienced plumbers because he had to leave for a more important job. The total cost was $1300+ after all was said and done. The work was completed in four hours and to our satisfaction. However, we should have done our "home work" as we later found out that a certified plumber did the exact same type of job for our neighbor and charged him $250. I am not saying that they don't do quality work. What I am saying is that they overcharge and/or try to upsell you by trying to find things that need to be done that are not necessarily true. Final word: Get multiple quotes and do your homework. read more

There in the business of selling new boilers. Beware. I too fell victim of the mailer inspection. Yes I paid my $89 bucks for a $6,500 quote. I do not need a new boiler. The one I have will outlive me. Went with a company that actually came in, did cleanup, minor repairs and feel great for the $950. read more

After I paid them, they installed a boiler that I didn't pay for. It happend to be a cheaper and lesser quality than the one I actually paid for. I called them mulitple times and they finally answered and told me they wouldn't come back and switch the boilers. So they basically scammed me out of my money and installed the wrong product. Terrible company. Never going to them again. Ever. read more

Do your research. These clowns told me it would be $18,000-20,000 to get a AC mini split system installed. I had 2 other big companies come in around $6,000-$8000. read more

The rep that came to the house was friendly at first, until it came time to make a decision on weather or not I was going to use their service. He was extremely impatient and pressured me to make a quick decision. He quoted $3500 for a new water heater + installation. The rep took advantage of the fact that I am a younger woman and don't know everything about water heaters. He recommended a water heater that is way too big for the house and tried to get me to replace a perfectly fine water softener. He only offered one option for a replacement and didn't mention other sizes or models that would be more efficient for the house. Once the project was started the lead guy left without saying anything and left two people, that he had told me were in training, behind to finish the install. My basement floor is painted with cement paint and after the installation was complete the guys left the floor all scratched and scuffed up. There were muddy prints on the floor, doors and woodwork. The final invoice made it seem like they are trying to hide something. It listed the water heater + install but only gave a final total. It didn't list how much of the total was allocated for labor and how much was allocated for the price of the water heater. My husband called the manager after all was said and done to ask some questions and get clarification on some things. The manager was very apologetic about the carelessness of the employees and removed a small portion from the final bill. He also said that there is absolutely no reason that the house we live in should need such a large water heater and apologized that the rep made that recommendation. Even with the apology and the small reparation I was left with a bitter feeling about this company and would not use them again. read more

They are scam stay away from them , always try to say you need new appliances when you don't and are very pushy I REPEAT STAY AWAY FROM THEM

I was very happy with Jeremy and the work that he performed, however I don't like the fact that their invoice includes services and fees that were not performed. They have an itemized list of services and 1 price, rather than breaking down the services and billing you for the work ACTUALLY completed. When I called to discuss this with someone I got "Rich" and as I was telling him that I didn't appreciate being charged for services that were not performed, his response was "well then I guess we have nothing else to talk about". RUDE AF They are without a doubt the worst price gougers and have shady business practices - I would never call them again. read more

I received a coupon for a water heater maintenance from Minnesota Plumbing & Heating. We have a five year old water heater, which was working 100% fine, but I kept hearing from multiple places that this maintenance was necessary. I called to book appointment, which I make for a time my wife is home, but I am not. A plumber from HomeWorks Plumbing calls and says he's on his way 5 hours earlier than what the person I booked with on the phone indicated they would arrive (I was given a 3pm - 5pm window, plumber contacted us to say he was on his way before 10am). Upon arrival he proceeds to hard upsell my wife (such as a soft water system for the "poisonous" water in St. Paul). She declines, and then he suddenly finds a $350 repair needed for our water heater. This is a complete and total racket, and I am furious. I am posting this review on both companies pages, and will never in my life do business with either again. read more

Over a year ago, we had new furnace installed. Installation was troublesome and required over 6 visits to finish the work. Several visits after initial installation were required to get the furnace to heat the house to the setpoint. They left a sag in the exhaust pipe resulting in condensation collecting in the pipe and eventually flowing back to the furnace. A couple visits later this was fixed by an awkward drain hanging down from the overhead to drain it back to the sink. Someone else did come after this, removed the drain, and corrected this by supporting the exhaust to maintain the required continuous downward slope. Furnace has operated successfully for the remainder of that season, all last year, and the start of this season. Friday, they arrived for the scheduled complimentary heating system review. Heating system was working well before this service and they showed my wife some maintenance options, recommended duct cleaning, provided quote and left. By the following morning, temp is down to 62F, and although thermostat is set to 68 and calling for heat, furnace only runs a minute then cools down. 62 is max temperature furnace reaches. We called to get service. We are told next available time is tomorrow, and that they would drop off space heaters until service can be arranged. I expect same-day service given that since the malfunction coincided with their visit and likely was due to something they did, I requested to speak with manager to expedite service call. Scheduling person said they would put in request to manager, but did not seem to expect a response. At end of day furnace still can't get above 62, no call from manager, and no temporary heaters delivered. Horrible customer service and horrible skills. I expect them to fix their own mistakes promptly, and not to break our system to begin with. read more

oh geez. i thought i would hurry and worn people to stay away from this company but hundreds of people beat me to it!!!!!!!!!!!!!!!! if i could give it -1 stars that would be too good. total scam: #1 called to service my furnace, nothing was wrong just thought i should. quote for $999 dollars because " you need a new gas valve gas was leaking, and it is very important to do it now!" showed me a video of a fake test of how he discovered leak. he loosened something.... seriously. after high pressure sales pitch with immediate payment before services that would start the next day. called someone whom i trusted the next day... guess what .. no gas leak! furnace was in perfect condition.------------------------------------------------------#2 while waiting for a part to be delivered??? person asked if it was okay to check my a/c unit outside... said sure. here is what he said needed to be done. "chemical to clean outdoor unit" $219 "recharge a/c system with refridgerant" $1197 "disconnect and run test" $399 instal refridgerant caps" $97 high pressure to have me pay right now! and have it fixed pronto. well, this was a new a/c unit.... jokes on them - they tried to make me believe it needed $1912 to repair!!!!! it was new!!!!! how do they sleep at night disgusting sham thank god i have some common sense. or i would have been out $2,900 dollars. read more

Make sure to do your homework before you just agree to this companies quoted price. I had multiple companies quote my water heater replacement and then had HomeWorks come look, He quoted me $2700. After explaining to him the was $1300 more than everywhere else and the others were offering 12y warranty unit over HW's 6 y warranty unit he offered to price match. So 5 minutes ago you were going to overcharge me $1300? What an incredibly shady business practice. Im not sure if he thought since I was a girl I would agree to this but I am not stupid and definately not giving my money to a company that thinks thats acceptable. read more

AH-MAZING service. I love my new tankless water heater! Having never even heard of a tankless water heater I had a ton of questions and the technician was incredibly knowledgeable and respectful, and I found their quote to be far less than anyone else I called (and believe me I did my research). The endless hot water is amazing, the new water heater is SO efficient and environmentally friendly, not to mention how much space I acquired in my basement after getting rid of my archaic hot water heater. If you are looking for excellent, local, knowledgeable and affordable service call them today! read more

Jeff & Josh both did an EXCELLENT job! Very happy with the service on two different occasions. Highly recommend HomeWorks to ANYONE! You can count on professional service and workmanship every time. Very friendly & they answer ALL your questions. So HAPPY I found this company! 5 STARS all the way! read more

We requested a $100 "water heater flush". They told my wife they could replace it for $2000. We agreed, and they installed a full tankless-heater/softener unit for $8000 (and applied it to a 30% interest rate credit card they signed us up for). They have refused to provide an invoice despite multiple requests. They have refused to remove their grossly overpriced unit and restore our previous perfectly-functioning units. This company is a complete scam, using predatory and deceptive sales tactics. DO NOT ALLOW THESE PEOPLE INTO YOUR HOME UNDER ANY CIRCUMSTANCES. We will now be pursuing legal action for remedy as the company has been unresponsive to our inquiries. read more

Buyer Beware!! I was told our waterheater tune up would be a 45 minute appointment. The plumber drained our water heater, made it sound like the situation was completely desperate and then gave us an extremely high quote to repair or replace it. We felt backed into a corner and even more frustrated when we found out that we had been lied too about the products that would be installed and the amount it would cost to install those products. Apparently, from reading some of the reviews below, I should have been ready to negotiate pricing (stupid me for not expecting to just get a fair price up front). If you decide to call this company expect them to be at your house for a LONNNNNG time and that they will find extensive repair or replacement issues which they will charge you an arm and a leg to complete. Again, buyer beware! read more

WARNING - Homeworks is not trust worthy. I had them out Nov 22, 2021 to identify a leak in my furnace. Homeworks told me the collector box and feed tubing was heavily clogged beyond repair. Homeworks said it will be $499 for the new parts and I provided a credit card. A few minutes later I was told they are unable to get the part. He said all suppliers are out of it and unable to order it. Then said my only option was to buy a new furnace and had their sales person come out. Next thing you know I'm spending $14,000 on a new furnace. After the Homeworks tech (Rath) and sales person left I had a bad feeling, none of this made sense. I called another company and they found the collector box part immediately but only 1 in stock and sent me a picture to confirm it was the same part, and it wasn't. Turns out the Rath the Homeworks tech was calling the drain trap a collector box. Not only did he misinform the name of the part that is needed he lied that it could not be found. The other company I used cleaned the feeding tubes and the drain trap. No replacement of parts needed. Leak was actually caused by something else entirely. Homeworks lied about the name of the parts I suspect because they knew it was harder to find but if I looked for it on my own. Then they tried to cheat me out of $14,000. I spoke with Scott who says he is the manager and he apologized and would speak with his tech and sales person and would refund my $499 I provided for the unneeded and incorrect part. I email Scott (he requested) the write up/invoice provided by the other company exactly what was the issue was. I never heard from Scott after this and its now been 2 weeks and they have not refunded me the $499. DO NOT USE THIS COMPANY. As a side note, the other company I did end up using fixed the issue for $150. read more

Super disappointed in the experience I had with Home works. Initially I had setup an appt for a Fri am cleaning and the day before the appt, I got a call that they had to change the appt because some Technician had called in. So I set another appt for the following mon for 8-10 am because things happen and I was willing to work with it. Then on Mon morning half way into the 2 hr time slot, they left a VM that they couldn't make it and wanted to schedule it for later in the week. LIke seriously! I already accommodated my schedule for the 1st re-schedule and now halfway into my 2nd appointment time slot they BAILED because they had other customers with AC issues. Guess my cleaning appointment wasn't as important and I kept getting bumped down the list. Regardless, I called them back to told them that if this is how they run their business then I would go elsewhere. THANKS for wasting my time and I will never use this company! read more

We chose HomeWorks based on the Dakota County Green Book recommendation for a repair on our failing A/C. Knowing it was likely we needed to have it replaced, we were prepared for a large bill. Repair service was great, temporarily fixed A/C after going through repair options with us and stated we'd be credited the $650 towards a replacement. Prompt scheduling for our "comfort consultant" was set for the next day. Our comfort consultant, aka salesperson showed up the next morning (Sunday) and I explained I was looking for a furnace & A/C replacement only if the price was right. I also told him I knew of an online outfit who was selling a higher end furnace and A/C for around 4K. The salesperson brought out a large pamphlet which showed several furnace & A/C options for Carrier equipment. After going over several options, explaining what we could afford, and him drawing what looked like a John Madden play on the pamphlet, we decided to go with what we thought was the Carrier 2 stage furnace and Carrier 13 seer A/C. The price we agreed upon was around $7800, not including the $650 that we already paid. Sales guy quickly scheduled us for an install the following Friday, and rushes through an iPad contract and has us sign. In retrospect, my first indication that there was trouble should have been the salesperson never showing us exactly what equipment we were getting when we signed the iPad. We also requested to wait until Monday or Tuesday to complete the financing portion because we just completed a home re-fi. Wednesday, I contacted the manager and completed the financing application online. I took a verbal on the total price which sounded correct to what we agreed upon on Sunday. Friday starts with a prompt 7AM arrival by one installer. He goes over exactly what he was going to do and how long it would take. He informs me the other installer would be arriving in a while with the equipment, and he was going to begin the tear out and get ready for the equipment to arrive. This should have been my second warning sign. Tear down now complete, the equipment shows up about 60 minutes later. As they are unloading, I notice the equipment is not Carrier as I thought we were getting, but it's Goodman (good equipment but not what I thought I ordered.) I ask the installers about this and they call the boss. The boss tells them all he has on the contract was Goodman equipment. The installer tells me the boss is going to call me shortly. The boss calls me and explains Goodman is what he has on the contract that we signed, and he would send me a copy. He also explains Goodman is quality equipment, and the sales guy (allegedly) discussed this with us as an option if price was an issue. I don't recall any discussion about Goodman during the sales meeting other than it's another brand that they sell. As my old equipment was already removed and staring down the barrel of 90-degree day, I told the boss if the equipment was comparable to go ahead with the install and my offered my thoughts that the salesperson should be clear about what equipment he was selling. Again, we never even saw a brochure with Goodman, only Carrier equipment. The boss also said he'd send me a copy of the invoice we signed. This was the first time we saw this invoice and saw the actual model numbers of the equipment which we were receiving. After doing some further research for the equipment we received, I discovered several online outlets selling the same equipment for $1700 total. I also discovered this was only a single stage furnace which is much inferior to what we thought we were getting. After doing some quick math, even if I added back in the $700 for the electric air cleaner, they "gave us for free", we were getting gouged approximately $5500 for labor. I again contacted the boss and attempted to have him explain what the actual cost of the equipment was and what the labor costs are. He explained to me they are an upfront price company and they don't break down their costs like this. I told him I thought I was overcharged for the equipment I received, and I wasn't satisfied. He asked me what I thought I should be paying, I told him 7K, which is still overpriced considering the cost of the equipment and inflated labor and install costs. He said he wouldn't make any money at that price and offered me additional $300 off the total. In summary, overcharged approx. $1500-$2000, bait and switch, unable to explain exactly what they are charging you for, and unclear and unethical sales techniques by not being very clear on what the customer is receiving. Being honest customers, we took the $300 off and told him we were not satisfied, but we will uphold our end of the contract because it is the right thing to do. Please make sure you research and watch out for unethical business practices like this, even if it means you must suffer in the heat for a few more days. I would encourage you to look elsewhere. read more

Josh did a fantastic job, he installed a new kitchen faucet and shower head, the service and materials were fairly priced. Josh was so pleasant and efficient. He's going to be my go-to guy for any upcoming plumbing needs! Thanks for a job well done! read more

We called for a toilet repair yesterday and they set up an appointment for today 1-3:30. Immediate e-mail twice confirming the appt time for today. We received a call in the morning today to again confirm that we would be home today between 1-3:30. At 1:15 today we received a call that said they could NOT come out today, but could we be home tomorrow. Really?? We made sure we would be home and stayed in all day to wait for the plumber. We cancelled plans. Their website said 24/7 service, but when asked whether they could still make it tonight they could not. Very displeased with this lack of consideration for the potential customer. read more

My 8 year old Trane air conditioning unit decided to have a freak out moment and froze up on one of the very last days of summer. I panicked and turned to Home Advisor there I was referred to "Home Works". From my first contact over the phone with the receptionist to the hug at the end (from me) I found this service thorough, high tech and on point. I was given an appointment window of 2-4 hours which was met. A text message with a picture of the Tech was sent to my phone just as he was due to arrive. An email confirmation was sent as the tech arrived and a confirmation was sent when I scheduled the appointment. The tech was clean and pleasant. Further he present his card and removed his shoes on entering my home. His warm and friendly manner was just enough to set me at ease. Further, the Tech not only inspected for the problem I had called about but was willing to go the extra mile to explain my safety and to fix a small blunder made by a past tech not with this company. I was impressed. The Tech that was sent to perform the work on my air conditioner was Thomas Erronis. This person is a epitome of what customer service should always be! He was knowledgeable. efficient, fun, and most of all professional. He explained every step to me and gained my trust right away. While my repair was an unexpected expense at no time did I feel I was being taken advantage of. And in doing research before my appointment found the pricing to be slightly lower than other companies I checked with. I was offered options and Thomas's integrity was genuine and thoughtful. Not only will I hire this company again for repairs but, I'll use this company for all my heating and plumbing needs in the future as the company offers a maintenance plan that is affordable and practical. We need more service professionals and companies of this caliber. read more

Gave me a quote for leaking toilet and required a 50% deposit. Unable to complete repair until a different vendor could repair damaged subfloor. That vendor offered to complete all the repairs I needed at approximately 75% less price! Through them I learned the HomeWorks quote included HomeWorks parts I did not need. When I called HomeWorks to cancel my future appointment to install toilet I was told deposit was non-refundable. In summary I paid HomeWorks $700 for providing an estimate of $1420 and removing the toilet tank (stool was left behind), neither of which were broken. I needed a new wax seal for the flange. For that HomeWorks quoted $1420. I wrote them twice but they never responded. So disappointed. Seems they're not interested in keeping future customers but in charging first time customers outrageous prices. read more

Do not call Homeworks if you have a plumbing problem. They do not have the customers best interest in mind. They only want to make as much money as they can. We had a leaky shower faucet and they quoted $775 to fix and replace the faucet, pipes, and shower head. I was able to purchase a tube of caulk for $2 and remount the faucet. Leak free ever since. This leak had previously been looked at by them as well and they charged $600 to fix a different pipe that was leaking so they were unable to fix it the first time because they couldn't diagnose all the problem areas. read more

If I could give them 0 stars it would be 0. You pay $49 for them to NOT fix anything...you get a sales pitch for a new system. On top of that they put stickers all over your units and wiring. I'm sure all the good reviews were them ghosting. I haven't heard a good word after we had a couple more companies give us a 2nd opinion. read more

Worst experience--felt taken advantage of by the "plumber." We needed a minor valve replacement as outlined on an inspection report for a house sale. The report was shown to the guys that came for the appt. They quoted 500 to fix the valve, but also tried to recommend a new water heater. I said no, but had them proceed with the valve since it was required for the home sale (we wish we would have had time to just have then leave then). They replaced a perfectly functioning one, and missed the one that was leaking (likely because they were trying to up-sale the water heater!) When my husband found out what happened he called them to return, and they tried to charge another 500 to fix the actual broken one. When I confronted the guy about the scam, he argued and blamed me. Glad we said no to their "membership" too! I hate it when men take advantage of women in these scenarios. My husband followed up with the manager and had the 2nd charge credited back--but still an awful experience! read more

Great service but extremely expensive. $1000 to install a toilet, quote for replacing AC and heater was 40% higher than what we paid eventually with service that was outstanding. Replacing a kitchen faucet and 4 shut off valves under the sink -$1,000. We had a leak so we paid but this is the last time I'm calling them. Make sure you shop around and don't call them in an emergency. There are a lot of other better and more reasonable service providers out there. read more

Received a very aggressive sales call from this company that insisted we were due a furnace tune-up (we don't have a furnace and have never used this company). read more

This company will scam you. I was recommended to them by the HomeAdviser website. Beware! Not only was the final fee exorbitant but the quality of the work was third rate and the customer service even worse. read more

I used HomeWorks because my hot water heater quit working. The young man was very polite and seemed to know what he was talking about. He said they weren't here to sell me anything and gave me my options. Long story short it was my broken water softener that gave me hard water that burnt out my water heater. I replaced both with the best, tankless heater and saltless softener. A lot of money but he said if I found the same thing cheaper they will match....that is still pending. They were done. But left me with a very small gas leak. I did notice but thinking they had the gas off and on again?? I didn't know. 6 days later a different young man came to tune up my furnace and he said he smelled the gas leak...I explained to him what I said above. Now shouldn't he have fixed it or called company to come back and fix it......nope he said it would cost me $400 for him to fix it, I said no and he left but not before trying to get me to upgrade or buy a new furnace. He never did tune it up. Also wanted to sell me a new humidifier that he noticed quit working, it was working the week before. $700 and it would have all new hook ups and digital. Ok I need my humidifier. The more I thought about it I said no more from HomeWorks. The owner argued with me of whose fault it was for the gas leak and said his guy didn't fix it cuz I told him not to. State law says last person or company there is responsible. He said he was going to send his guys over to check my leak when they install the humidifier. I said I cancelled that so he said well then he was not sending his guys over. I told him that was blackmail. By the time his guys talked him into it and told him he was being a jerk it was to late. My guy took the pipes apart, turned and tightened them in 10 min. No more gas leak. Furnace is tuned up and my humidifier needs a new part, not a new humidifier. I should have looked at reviews. Very poor customer service and they really want your money. read more

I would never recommend this company. After they installed my mother's water heater there was was a gas leak that clearly wasn't there before. They offer to fix it for $400 after spending thousands for the original install. Not only that once she cancelled the new humidifier after the poor service the owner told her he wasn't sending anyone over if she wasn't installing the humidifier (blackmail). The way the owner treated my mother was unexcusable even his employees told him he was being an unreasonable. Who leaves a gas leak in the home they were working in and just dismisses the problem? Home work's that's who. I recommend hiring any reputable company over this place. read more