Excellent service! They were straight forward and easy to deal with. Manuel was great! He even drove me home to get my car to trade-in. It was a very smooth transaction. I highly recommend purchasing a car at Honda South. read more

My car had an ignition switch problem on a car 2018 Acura RDX which I bought a year earlier at Honda south had car towed in they charged me 853 to replace the switch I got my car back and weeks later it won't start I open the hood an saw that the positive terminal was stripped now it was not stripped before I took it back to Honda who try's to up sell me on a new harness and I would have to pay for a new harness cause I messed up the terminal. Please use another Honda dealership they real nice to get ya money but crooks when they have to fix something read more

They charged me 1300 to fix something that costed $700-800. My tires were rotated when I needed new tires. I had asked to do that instead and was told that I didn't need that. It's unnecessary. They also missed informed me of necessary items I would need. Did I mention that all I came for was an oil change? I wouldn't recommend this place. read more

Please see the attached screenshots as evidence of the truly terrible customer service offered by Honda South. I dropped off my vehicle (a brand new Honda Odyssey) last week. I haven't yet received a report. I called twice. I left two messages. I haven't yet received a call back. I tried messaging through their chat to explore other options for getting a status report, and was blown off by the agent managing the chat. 0/10. Would not recommend. Zero stars. read more

Honda South - Car Dealers Near Me - Morrow, Georgia

Terrible terrible terrible place . I can honestly say I don't know what to look at when buying a car especially not the tires . So when I bought them and 28 days later my car slid because they were bald as a manager your answer should not have been you should have checked them . No that's definitely the dealerships job . I. It's not the type of place that considered professional. O and make sure u get that extended warranty. I've spent well over 4000 on repairs with receipts and I've only had it for 3 weeks 5 days . With all the bad reviews on here people should really look into lemon laws it's definitely a life saver read more

very good they are so professional and very quick I would highly recommend this dealership !

I hate giving 1 star reviews. I really do. But WOW - My BF, his mom, and I were super pissed ....my BF wanted to buy a car here. 1 cool thing: They do have very fun arcade games inside. If you have a child/adult child (lol), you can leave them there while you do your car shopping/paperwork. Long story short: My BF emailed back and forth with one of the Sales Manager and got all the details knocked out. Why? We live in Brookhaven, so driving back and forth to Morrow is kind of a pain. We drove down on a Saturday to see the car & met the Sales Manager. Everything looked great & my bf wanted a few hours to think on it before triggering the car... well, he wanted it and emailed the Sales Manager back stating that we'll be back the next day. We all arrive the next day - and the Sales Manager we've been working with is not working. Totally ok. One of her colleagues comes out. As soon as he sits down - he looks very frazzled and doesn't agree with the terms his colleague told my BF. In fact, he just starts to chuckle. WTF, seriously. The guy pulled the whole "let me go back to my boss and see" move - as we all know, that's an annoying sales tactic. Anyway - everything apparently was not correct with the original Sales Manager, so we left. I'd go elsewhere to buy a car -- especially if you live somewhere not in Morrow. read more

I took my car for a oil change the adviser recommended a timing belt & water pump change i agreed once work start he suggested a have a oil seal work done additional $500 i agreed,then i get hm im smell oil burning wasnt smell it before serving. I took the car back, didn't hear her say they were going to charge. I'm thinking it something they did, they charged me a$150 and told me the oil leak was on other paperwork. I have the paperwork it's not on it. My husband purchased a car from them they were try to give him a 5.2 interest rate the credit union gave him a 1.9 interest rate. Don't purchase or have car serviced dealerships is a rip off. TAKE YOUR BUSINESS ELSEWHERE RIP OFF read more

Texted Marteveus about a car. Set up an appointment at 1pm today to go get the car. I texted him as I left my house and let him know I was on the way. Didn't get a response, but ended up getting there a little before 12:30. When I got there, another employee said that car had just sold. Obviously I'm ticked off, but didn't want to leave without at least looking around. Marteveus didn't even talk to me, he sent out another employee to handle it. Once I decided to leave, I didn't even get a "goodbye" or "sorry about that." So I went across the street to Landmark and talked to the guys there. Ended up getting a 2017 Hyundai. In other words, don't waste your time at that dump. If I could rate 0 stars, I would. read more

Bought 2 cars here great place no pressure buying im a happy Willett Honda was a first and last choice would recommend to anyone looking to purchase a good car! They went above and beyond to make sure I was happy and I can say I'm very happy and blessed just to be able to go and purchase two cars in one day. read more

If you should go to Honda South in Morrow, Georgia, be prepared to have something mysteriously go wrong with your car shortly after. My 2022 was in tip top shape before I took it for a simple oil change. A couple days after, I noticed my car was burning a considerable amount of gas. Coincidence? I dont think so because when I took it back to Honda to check it out, they told me it would be 200 + to run a diagnostics!! Hello...first of all, it is your brand!!! It's still practically new!!!!!! However, I decided to use the fuel treatment product to no avail. So by the time of my next service (only returned because I wanted them to be held accountable), I reminded CC that car was fine prior to previous service and please check issue for me. This time "diagnotics" dropped to 169 but still too high for me. I told the lady just do the oil change and I will just take the car elsewhere for diagnotics!!! I asked who I could speak with in reference to my concerns and she become very hostile toward me saying that would be her!! As she read notes from previous service, she stated the only thing they did was an oil change!! Like how do you know Miss?? Truth is, nobody knows what happens when your car goes to back!!! We can only trust they do right. BTW, after this last oil change, service department had not even updated my "next service" sticker smh!! Does that mean my oil wasnt change?? Who knows with Honda South???? Save yourself the headache and stress and drive the extra ten miles to McDonough or Conyers!! Honda south is trash!!!!!!!! read more

Let me take the time to thank Shea and Earl of Willett Honda for making a VERY dark situation, find light. My son and I were so overwhelmed at just the thought of trying to figure out a way fix things...they came through without any hesitations. Again, thank you Shea and Earl for being MY knight in shining armor. read more

WARNING! !! On 5/10/2022, I took my 2005 Honda Element to Honda South in Morrow, Georgia. My priority repair was my struts. They gave a price of $2,069 to replace my struts and motor mounts. A couple of days later I was call a service rep to inform me that my car was ready for pick-up. She also informed the day that they were unable to replace my struts, but they replaced my motor mounts. They did not call me before they replaced my motor mounts to see if I still wanted to proceed with the repairs. If they would have called me to discuss the change of our agreement for repairs, I would have informed them that I no longer wanted the replacement, due to not replacing my struts. They did not even call me to discus a price change. They told me I needed to pay $1,500 for the replacement of my motor mounts. The management refuse to resolve this situation. Extremely Poor Service and Not Trustworthy read more

This car dealership is a complete RIPOFF. Buyer BEWARE.... Do not do business with this dealership. The GM, Mr. Christie will NEVER contact you back. The finance guys and sales persons are all in it together to scam you out of your money to get car that's a complete LEMON. I tried to get out of my deal because I never seen the car. Was told the car was a sister dealership in Atlanta. Only to find out it was coming from Florida. Took them a month before I even seen the car and the car showed 19k off the price, but the actual loan papers showed 41k for a car that was no where near worth that price. I've tried to escalate the issue and get some help, but no one will help. They are a complete SCAM. Stay away...... I've had the car right at a month and the breaks are bad. Again, no one will talk to me about this car. I hate I ever went there. It has been the worst mistake of my life. These people are taking advantage of their customers. This car dealership should be CLOSED for shady dealings and corruption. read more

Update: BEWARE! Willett Honda was bought out by Honda South and they will NOT honor Willett Honda service coupons which is ABSOLUTELY ridiculous! I bought my car several months ago and recently took it in for service. I was so mad that I could not use my service coupons! Not fair considering I got that with my new car! read more

Six months ago I purchased a hr-v for the past three weeks I have been stranded bc the battery keeps dying in a brand new six months old car . The service dept is rude they do not have any rentals to give you so you basically are stranded . I spoke to someone this morning and he was so rude but will be calling corporate today . read more

Dishonest. Rudy and Cortney lied. Bait and switch tactics. They post an amazing vehicle online, only to lure you to the dealership, tell you it's "just sold," and try to push a different vehicle on you. I called them to confirm availability of a car posted online. They said it's available and they would hold the keys for me. I drove through rush hour traffic and arrived 1.5 hours after they confirmed it's available. They even texted me 30 mins before my arrival to tell me the vehicle was waiting for me. Upon arrival, they said it just sold. I told Rudy to show me a receipt with time stamp to prove its recent sale. Rudy said he could not do it. Dealership was empty, not a buyer in sight on this Thursday evening. read more

Hello, I wanted to buy Stock: MJA000067 out the door at a set price. Your secretary Alexis basically wasted my time by pretending to be a sales rep. I was basically given the run around and when a sales rep did call back after I asked Alexis to stop wasting my time. The sales rep was very rude and did not negotiate a out the door price but added est. $7000 to the listed price of $25,000. This is very poor customer service and you all just lost my business. There's no way a used car has $7000 of added fees read more

I was looking forward to be put in a car. This being my first car I knew to expect paying money down and having a high APR because I have no credit and low income. My first visit to this location with my brother I was greeted and seated. No appointment and everyone was extremely nice. I did a pre-application online for 2019 Honda Civic. Nice car, and it had I think around 30,000 miles on it. As much as I did not want to put money down of course they needed something down in order to get me into the car. My monthly payment even then would be extremely high. Which I understood so I decided to wait and check other places. This was all in early February. Fast forward to now, the end of March. I receive an email from there sales team claiming I have a VIP voucher. Stating: "LIMITED Time Event! Now through March 31ST! If you've been turned down on purchasing a vehicle, NOW is the time to get Approved at Honda South!!! Over 1,573,000 has been Allocated to Approve You TODAY! This is only valid for the FIRST 250 Customers who set a V.I.P Appointment**** What is the Benefit of shopping with Honda South During this Event? No Credit Check No Money Down 0% Interest RATE! No Payments for 90 Days! No Hidden FEES No Turn Arounds EVERYONE Is Pre-Qualified..." It continues on with no other exclusions. I knew this was too good of an offer to be true. So I called the dealership, and was told the same exact thing. So I'm sold on that thought still knowing this was probably false information. I get to the dealership and I'm greeted and everyone is attentive. I told the Sales rep. about the voucher and he proceeded to ask me about what I'm looking for. At this point I'm not going to settle but I need a car. So they end up RUNNING my credit, once again, and having me wait 35 minutes, however he did check up on me every few minutes. Came back with the answer that they needed money down. The whole reason I came up there was for the "legitimate" voucher they so called said I was approved for. So I told him I could do a minimum payment now and he found a car that might work a 2013 Honda Accord. Nice car but very dirty and needed detailing but loaded with a lot of features. It only had about 73,000 miles which was great for the year. We took it for a test drive and came back and I was hesitant to tell him let's try to get it because I came in just for that voucher. I didn't expect for them to put 2 hard inquiries on my credit again and even if they had to, no to pay any money down. Then after waiting some more they wanted more money down. At that point I'm all out. I explicitly told them I wanted the voucher and if they couldn't do it just tell me no. I do want to waste your time, let alone mine. I declined and then the sales manger came out to try to get me another offer and asked what I wanted. Of course, those demands could not me met. Total interaction time 1 hour and 45 mins wasted on both parts. I don't like lairs and people who waste my time and they seem to do that a lot there. Genuinely good people, however I was not impressed. I'll attach the email photos below so you can look for yourself. NO FINE PRINT. read more

Honda South - Car Dealers Near Me - Morrow, Georgia

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"These Hoes AIN'T Loyal" So this is going to be long but I want to be as thorough as possible because this place is terrible and they are a bunch of liars and I will be leaving a review on every site I can find as well as writing to corporate. So I took my car in a few weeks ago. I told the lady that there was a squeaking sound was coming from the DRIVER SIDE. I also told her I was pretty sure it was a tire problem. So I stay there ALL DAY from 10 to 3. About 12, the lady comes out and tells me that have found the problem. It will take a couple hours to fix. Common problem with the car and so on. I go on their word. They are the experts. Now, I am waiting patiently. I'm a walk-in so I know they are first come first serve. But then I see them drive my car and park it, so I assume it is time to go. After going to inquire if I can leave yet the original lady who helped me takes another THIRTY MIN to come back, saying she had to wait for her manager to get off lunch and so on. Her manager is the one that test drove my car. So okay cool. She tells me the car is good. No more squeaking from the driver's side but the manager did hear a vibration at 40 mph. Okay, fine, that can wait but is the original problem fixed. I am assured it is and everything should be good. I FINALLY get to leave and no sooner than I pull off the lot, I hear squeaking from the driver's side, audible outside the vehicle, which it was not before. It's darn near 4 o'clock. I'm ready to go, but of course I drive back to the lot. I am pissed. At this point I find out: ALL THE WORK THEY DID WAS ON THE PASSENGER SIDE. So I have 2 questions at this point: How in the world did you do work on the wrong side of the car? How did your manager test drive the car and get to 40 miles without hearing the squeak when I barely got to 30? And THERE IS NO SOUND AT 40mph, only the SQUEAKING that I originally came in for, which is louder than ever. So the manager puts the car on a jack. Identifies the problem in about 5 minutes (I am trying to figure out what the mechanics did from 10-3). Anyway, he tells me to come back in the morning. At this point, I am asking for retribution because I just spent ALOT of money on a problem that probably could have waited because there was NEVER any sound from the passenger side. The manger checked the notes and SAW that the original complaint was the Driver's side. I don't care what kind of machine diagnostics you ran. A mechanic should have checked the side the SOUND WAS COMING FROM. Like actually look at the tire and check. So, the car is taken back up to the lot two more times because they have to order a part. Of course, at this point, I am asking for retribution because I am going to have to spend money on a problem that STILL EXISTS because these people are not doing what needs to be done. They tell me it's a boot. It's a caliber. Then FINALLY, they get to the right diagnostic. AND THEN expect me to pay more money to fix the problem after I was promised they would make up for their original mistake. And around holiday season, to say the least, you all just robbed me of money I barely have to spend in the first place. And turns out the ACTUAL problem is something that cannot wait and would be dangerous to drive long term whereas the problem you all did fix could have waited. And the manager's boss came out after my second visit and told me that they were not making good on their promise, and I would have to PAY THEM to fix the original problem that I came in for. Ha! Please just give me my car. So I WENT to a reasonable mechanic with YOUR diagnostic and got the problem fixed in 4 hours. And guess what, NO MORE SQUEAKING. AND one mechanic did the job, as compared to the who knows how many know it alls who actually know nothing but how to take advantage of people at this place! I WILL NEVER go back to this place. I WILL NEVER recommend this place. My car is my only form of transportation. I work long and hard hours for every penny I have, and for you all to just take and lie and just plain cheat a person is disappointing. This place cares nothing about the everyday person, and I recommend avoiding them. And did I mention they tried to reprint the paperwork to make it look like I did not say the original sound was from the Driver's side? read more

There should be the option for giving a negative rating. A five minute job extends to two hours. Part cost $216.79; labor $210. A friend that works at a Honda dealership in another state, told me it takes less than ten minutes to complete said task. Very unscrupulous business practice. read more

Went in specifically looking for a Honda l. I knew what color I wanted . The exterior and interior. The salesman showed me a few cars newer and older and while walking through the show room I was able to find exactly what I wanted. Thr process was very smooth , very pleasant everyone was very professional. I absolutely love my new vehicle. Maurice was my sales person. Very thorough and attentive. Not pushy at ALL. read more

HORRIBLE DEALERSHIP!! BAD CUSTOMER SERVICE!! I went and bought 2 cars!! Almost $90K between both!! My dad bought himself a 2020 Honda Crv, My wife bought a 2020 Honda Pilot. After almost 45 days and we did not received the tags. We called today June 25th, 2020 Honda South Morrow, Ga. I told the receptionist i need a manager or some one to help out with my problem and expired tag. I spoke with Tasha, she told me my tag was sent out on the 23rd of June to a 3913 address. Mine was 3919, she told me thats what they had for an address on all the paperwork, i told her no that on all my paperwork i had 3919 address. She then told me that for my Dads car he had to go get an extension on his temporary tag, he would have to go to the local county tag office in Newton County. After i got upset and change my tone she told me they had to let go of the previous lady that was in charge of submitting the tags to the Georgia dmv, i told her that information to me is irrelevant and is not my fault. She placed me on hold and hung up the phone. I called again and spoke to the supposed manager "JP-John Paul-White Male" as i began to explain to him about the situation he tries to rush me over the phone, he gets our information and says he would call me back. He never calls me back, we get a phone call from a lady that did not identify herself, tells us she had some information. That our tag was sent out today. I asked why today? I asked her about what Tasha said, she claimed that that wasn't true. When i asked her who was the lier and the person giving the wrong information she became upset and told me to not scream at her over the phone. I told her i wasn't screaming i was raising my voice. My wife who is the legal owner of the car Honda Pilot 2020, told her we were not screaming. The lady told me that she did not needed to speak with my her "referring to my wife", my wife became upset and told her that she did have to speak with her because she is the owner of the car, the lady hung up the phone. We came to the dealership, i ask the receptionist for a manager. John Paul received us, asked me how we were. I said bad, i was waiting for your phone call, but we got a phone call from one of your employees and she hung up the phone and treated my wife like shit without knowing who she was. John Paul began to say that if i was going to give him attitude he would give more attitude back. That if i was going to give him attitude we would take it inside an office. I told him thats fine we can go into an office. When we , my wife, father and mother walked into the office, he called another worker a "Black Male-Seen in the picture". When i began to explain what had happen John Paul cut me off and told me to not raise my voice, i told him i was frustrated and mad about the situation and the lack of customer service. The other worker "Black Male" began to ask me for my paperwork, i asked him for what, supposedly they had all our information. According to John Paul he had some information to give us. Then he told me he didn't know who i was. I told him a customer, a loyal customer to Honda, 4 cars i have bought. "John Paul" stated he was done with me, that i could leave, i told him why? Because you don't like to hear customers complaint about bad customer service. My family began to get upset about the situation and started to make complaints to both of them. They threatened me with calling the police! I told them ill do it my self! I was not afraid of them. I walked out and they continued to speak with my family, i called the police. They claim both were former Atlanta Police Officers. Like if that was supposed to scare somebody. My wife spoke with both of them and they told us that the Georgia Dmv was delayed and that our temporary tags were automatically extended from June 26 to July 4th. That my wife's tag was sent out to the correct address today. That my dads tag was not processed because they needed his Georgia License. They waited on him to go to the dealership instead of calling him days before, but supposedly he had to go to get an extension for his temporary tag, and my wife tag was sent to the wrong address. All the workers were rude, did not have any correct information. Every one had a different story from each other. When they were done with my family they tried to apologize, when they saw me go back into the dealership to ask my family what happened the "Black Male and John Paul" tried to tell me to leave, i told them out loud that there bunch of disrespectful and unprofessional dicks. The Morrow police came and asked them if they were done with me, they asked me step outside. One of the officers a Black Female raised her voice at me telling me to leave and that if i wanted help i had to be calm, i told the officer how dare you say anything without knowing what is going on. read more

Honda South - "Black Male Worker"- Supposedly some kind of manager. - Car Dealers Near Me - Morrow, Georgia

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Worse car place ever ! Please run as soon as you can! They will knowingly sell you a car without doing any inspections . The consumer is not safe here. Over 2 months of the run around and no one there has any answers ! You'd do better building a car yourself ! read more

Should've payed attention to the reviews. Bought the car I've been longing for but I didn't notice the front windshield had two chips/cracks in it. It's easy to not notice but just because they didn't do their job to spot it in the first place, they refuse to fix it. Shoutout to Daniel though because he did everything he could for me. The one star doesn't go to him but the business this specific Honda Dealership calls "customer service." read more

Been a service customer for 20 years. Have two CRVs- bought at Sons and Nalley. Would not negotoate. Brought in 2018 CRV for oil change and rotation/balance. Two hours ! Did not get my veteran/senior discount as in past. Paid $111.35. Called Sons same service 79.95. I'll try Sons the next time. Several people in waiting room also pissed and impatient. Personality of service folks changed. Don't need to be maligned if I don't want every service offered. Need tires- Discount Tires beat them by $80 with identical services. They don't negotiate or offer discounts. Want a Passport also !!! read more

Before I purchased the car they were very help. However, ater the purchase of the vehicle they because very unprofessional and not responsive to calls or email. I have called over 20 times with no call backs. The dealer did not pay the correct amount of taxes for my tag and title. Now I am out of 500 additional dollars to get my tag. They also added car care protection after I specifically told them not to. The worst car buy experience of my LIFE !!! Doug M. read more

Cancelled my Roadside Assistance Program of Cross Country Motor Club Inc. without my knowledge December the 1,2021. I discovered this after I called for roadside assistance. I also called my bank to ensure I received the refund and they notified me that it was not reimbursed to my account. This is my first time car purchase experience, and I feel taking advantage of and robbed. All I want is my refund. And title because the 30 days is almost up. read more

Fairly easy transaction. They had the exact Ridgeline I wanted at the best advertised price in town which was better than any negotiated price at 3 other dealers. The sales person was friendly and accommodating for the fact I brought my dog with me. (He is 120lbs had to confirm he fit in the back seat comfortably). There wasn't any negotiating on the price which wasn't surprising based on the price. Finished the deal in the afternoon. So why not 5 stars? I had my own financing squared away with before coming in but, I allowed them to run my credit to shop their rates vs mine. I don't know where they submit it through but they definitely sent it through a lot of lenders because I received a pile of credit inquiry notices in my mail. Not ideal I am sure my contact info is in a lot of lists now. All and all it was of the better car buying experiences I have had. read more

Went to go see a car here, sales person was very kind and no pressure. However what a turn off when their operations manager got involved. Mark Fabrizio was not willing to work with us, had a tone of speaking down to us, and had an abrasive personality... would not and will not recommend this dealership for any business or future business. His personality made the rest of my day feel sour and shitty. Unless you want to feel like your being bullied and spoken down to, do NOT take your business here. Not worth it. This deal could have ended with two car sales, but this guy just lost himself two potential brand new cars with his attitude and customer face. Mark's attitude and how he treated us was highly unprofessional. At the end, we were polite when we said we would like to think about the deal, and he just got up and left without a handshake or showing us out. Made us feel unwelcome and spoke to us as he was turning his back away. Very VERY rude. read more

The customer service at Willett Honda is absolutely unmatched!

We could not be happier with our experience. Zero pressure, treated well from the time we walked in, and liked the casual atmosphere. We highly recommend this dealership. Analise and Abby showed us the cars and Brian closed the deal. We were offered a few extras but were treated politely when we declined. Again, no pressure which was great.. read more

Bought a 2020 jeep compass 9/3/22. On 10/28/22 the engine light came on and I brought it to the dealership the next day to get looked at. They told me nothing was wrong with it and that is could've been a glitch in the system and to come back if I had another issue. 10/30/22 the car would not start and I had to get it towed ( with the expense being out of pocket) the next morning. I was told that the battery was faulty and even though I JUST got the car it "wasn't their problem", and " I needed to spend $230 to get another. I explained to ED JACKSON the sales manager that if they knew that the battery COULD'VE been faulty why would they sell the car and expect me to come back and pay for a new battery. Instead of him showing some professionalism by ATLEAST being apologetic he walked away from me while I was still talking to him. When I stated that I was going to report to the BBB he stated, "And, do it, you should've had money aside for when you got the car." When I told him that was not how you conduct business as a manger he still proceeded to walk away. The whole time I just kept being told that it wasn't their problem and since the car was used it was nothing they could do. I also asked to speak to another manager but was told that no one was going to come and speak to me since they were not going to do anything else. The lack of empathy and professionalism was sad. read more

"You take your car to the dealer? They so rip you off there!" --Gilmore Girls Season 5, Episode 14 Well folks, this is not true at Willett Honda. I only tend to take my car to the dealer for recalls and go to places like Gemini for routine services, tires, etc. Recently, due to a car accident, the previous repair joint did damage to my driver's seat (both the seat cover and the bolts that attached the seat). In order to replace the parts properly, I felt a dealer was the way to. I shopped around and Willett was the best response. John was able to order my seat cover and schedule me for replacement quickly. Since this location is very far from my home, I needed to wait on it. It did take 2 hours, but they worked quickly and kept me informed. The work they did was beautiful. However, during the process they came and explained that the reason my seat was rocking during acceleration was that the bolts were completely stripped and therefore could not be tightened. John tried to find the bolts in town so I did not have to return, but unfortunately came back to explain they would be in the next morning - they had to be ordered. Things happen. I scheduled an appointment for the following week and came back in. This time, my car was in and out in just over an hour (they had the remove my seat from the car once again) and it is perfect. The price was slightly lower than originally quoted (it took less time than anticipated) and they made a point of checking my battery, tires, etc. to make sure the rest of the car was in tip-top shape. Free wi-fi and my laptop kept me working while they worked on my car both times! Even though this is 45 minutes from my house, anytime I will need a specific service for my Element, believe me I will make the trip South and make sure these guys (Adam in Service and John in Parts) take care of me. My 2006 car may last me until 2026 at this rate! read more

TL;DR version: Excellent customer service from Amy, in Services and Repairs. Worst customer service from Sammy and Marcus, in Services and Repairs. Tried to cheat me out of my price, I have never felt so disrespected by customer service representatives. I will never return here. On June 28, I dropped my car off at Willett Honda to get car serviced. Someone from Service, Amy, called me to tell me that my car is due for a transmission fluid change. She told me how much it cost, and I did not agree with the price. I did some research by speaking to friends and asking around about prices, then I asked Amy for a more reasonable price. Amy said she would speak to the manager and let me know if they can do that price. Amy called back to let me know they agreed with the price, and she noted this in the service note. When it was time for me to go pick up my car, the Associate I was speaking to, Sammy, rang up the service note, and the price was significantly more than what I had agreed to over the phone. I told Sammy that the price was wrong, that I spoke to Amy over the phone and we agreed on a price. Sammy said no one named Amy even works there. I insisted on the price I agreed to, and I even have a voicemail to prove that Amy called me about my car. Sammy reacted with an annoyed look on her face and walked off, without saying anything to me. After a while, Sammy came back and said she has another customer, and that someone else would help me. The next associate, Marcus, did not even say hi to me. He showed me a new price but the price was still a lot more expensive than the agreed upon price. I showed him the comment section of the receipt where it clearly states the price I agreed to. Marcus printed a new note that still inaccurately reflected the price. He gave me some fluff about the additional fees and disposal charges, but I definitely accounted for this in my price estimation. I was feeling very disrespected by this point. I spoke to Amy, who already spoke to the manager about what price I expect to pay. I did not expect to be doing negotiations back and forth on a price I already agreed to. When I complained this time, Marcus snatched the price note from my hand and went back to his computer. When he printed the next note, he said to me, "It's not going to get any lower than that". At this point, I was highly upset about how they treated me. I just paid and left. I spent an entire afternoon negotiating prices with the sales associates like I was buying a car. The service note clearly stated the price I agreed to, and two Willett Honda service associates were not willing to honor that price. Although I have been coming to Willett Honda as a loyal customer for more than 10 years, I will go out of my way to service my car anywhere else. I would not recommend this shop to anyone. read more

If I could give them a ZERO, I would I purchased a 2022 Honda CR-V from Honda South, Morrow GA on Sunday March 6, 2022 and I picked up the vehicle up on Monday March 7, 2022. On Thursday March 10, 2022 while traveling home from the Fox Theatre on a major highway (75 South) in Atlanta, GA the vehicle suddenly begin to decelerate and then the vehicle stop and died. We were in the far left lane and we had to travel to the far right lane at a speed of less than 10miles per hour to the emergency lane. I am very upset for several reason first because my niece and I was almost killed by the flow of traffic, all I can see is that semi-truck coming towards us. Very traumatize because we had just received news that our cousin had just died in a car accident earlier that day. Second, it took three hours for my insurance company to find a tow truck to come pick up the car and drop off vehicle at the dealership at a cost of $252.00. Third is the lack of customer service from the dealership. I called the dealership on Friday morning (March 11, 2022) to speak to the service department and the general manager. Transferred to the service department the operator told me it was too early for the general manager but she would leave my number. After talking with the service department, I texted my salesperson (Tracey) and he called me back and said when he got to work he would talk to service department and call me back. As of today March 13, 2022, I have not received a call from general manager or my salesperson. On March 11, 2022 a service representative (Jerry) called me around 11am to ask where did I purchase gas and he called again at 2:15pm to inform me that they had detected water in the fuel line and it would cost me $1,500.00 to fix. I told him there was no way I would pay 1,500.00 dollars to fix a brand new car. When I purchased car it had only 5 miles on the odometer and the car probably had 300 miles now. I asked to speak to Service Manager after him accusing me of neglect. He said he would leave my name and phone number for the service manager to call. Since I doubt there assessment that there was water in the gas because I purchased gasoline from a local Kroger and there has been no reports of any other vehicles with "bad gasoline" in Macon. I called the the State of Georgia Consumer Protection Division, Lemon Law Complaint line and The Georgia Department of Agriculture Fuel and Measures Division on Friday March 11. The service manager eventually called around 4pm and his statements contradicted those of the service representative that called me at 2:15 to tell me that there was water in the fuel line and it had to have come from bad gasoline. The service manager said," I did not say it was water but there is something coating the fuel. I informed him that the Department of Agriculture had sent someone to pull a sample of gas from gas station. His response was "I would be interested to see what the results from the test conducted by state, because we don't have those capabilities here" The most egregious issue is the dealership was trying to charge me $1,500.00 to fix a brand new car. Service Representative said that the gasoline my daughter put into the vehicle on Thursday around 5pm, prior to leaving Macon to drive to Atlanta had water in it and the repairs are considered malfeasance on my part and not covered under warranty. So tell me how can they distinguish the gas I put in the vehicle versus the gas they put in the vehicle when I picked up car, because I still had a half of tank of gas in car when my daughter top off tank, AND IT'S A BRAND NEW CAR. I purchased this car for my daughter I shudder to think what would have happen to her as a new driver when that car begun to shut off in the middle of the highway. On Monday Mar14, 2022, I called the Honda Complaint line, filed a complaint, case number assigned and communicated with case manager March 15, 2022, report received from Department of Agriculture, no water in gas sample. March 16, 2022, drove to Atlanta to get a sample of gas from vehicle for testing by an independent lab, waiting on test results. March 21, 2022, Kelley from Honda South called and left a message on my cell phone to say my vehicle was ready for pick up. The message stated, "he had got some information from Honda on a new diagnosis procedure on miss fires on this vehicle Friday (March 18, 2022) and they discovered that the car has a stuck injector, the injectors were wide open so we put on a new set of injectors in this morning (March 21,2022) and test drove vehicle. Vehicle running fine so it's ready for pickup." March 22, 2022 called Kelley from Honda South and "he state that this is an issue with CRV's, so if I had known this prior to buying vehicle I would not have bought car. March 22, 2022 called General Manager again and left message for return call. read more

PICTURE IT: Thursday, August 16th, I commenced to renew my expiring driver's license and registration. Although I ALWAYS have these matters resolved within the month of July, (Being former USAF and STILL adhering to the "structure and order" instilled in EACH "airman/woman, this was "normal practice". However, since the GA DMV came up with SUCH STRICT paperwork requirements, I was forced to order a $55 duplicate birth certificate ( $45 + s/h) things didn't work ou in MY favor this time. My 2006 Chevy Malibu Maxx LTZ V-6, 3.5L, (Which had less than 28k miles when purchased in Nov. '07, and was NOW drivng at 56.2k miles in Aug. '12; with a STILL-active GMAC extended warranty, 1-yr old tires with a LIFETIME warranty from CostCo; IMMACULATE service records of maintenance that I've maintained throughout my ownership), was having problem with in fuel system, and it caused the emisson's test to: FAIL! Being a Thursday, 3-days BEFORE my Birthday and registration exp. date, I didn't have MUCH time in deciding to plunk down LOTS OF $$$$$ on "Mechanic's Guess-work", HOPING it will pass emissions BEFORE the close of busines Saturday ... or just trading it!. But THEN I thought, "You know, this IS your "Birthday Weekend", And since you've battled through THREE surgeries this year, and are facing your 4th and HOPEFULLY, FINAL surgery to clear and repair you from the breast cancer that took your ONLY sister at 36 in '06. ..then why NOT just trade this in, and make another car YOUR "special gift" to yourself this year. Being that I have ALWAY been "partial" to domestic vehicles ... I was prepared to step up in the Chevy class of cars or SUV'S and be happy. Until THAT day, I've only owned an '87 Ford Mustang, '89 Dodge 323, 2001 Ford Explorer Limited, the Chevy Malibu, and was VERY CONTENT to remain "domestic". My initial contact with this dealership was after having researched comparable vehicles to what I'd be trading in; a V-6, 3.5L engine with LOW mileage and VERY GOOD condition, an happened upon their website,and finally reading about Willett's reputation and online reviews. Ten-minutes later, a "Mr. Wilburt Richardson" called me back after I signed up on their site, and very-cordially ascertained my interest in a "new car"and the different financing they'd be wiling to provided. After statng that I could NOT come in "right away" as he desired, I did set an appointment for 1.5 hrs later, as I KNEW I'd have ample time, because they closed 9:00 pm (2100hrs). In order to expedite the story a bit, I will, in "bulletin-form", outline the issues at THIS point, have caused MAJOR ISSUES with the staff and overall experience w, and actions that happened SUBSEQUENT to my complaints: 1. When I was FIRST welcomed out of the HOT,mid-summer Georgia sun, and into a SEMI- air-conditioned building, by the receptionist Shannon, she pleasantly called for "Mr. Richardson", whom I ultimately waited 10-minutes for, but I was okay. "MUST be a REALLY busy day", I said to myself. 2. Upon meeting him, asked I would like anything to drink, to which I responded, "Yes, PLEASE. I'd LOVE some water!" He then asked, "Would you like it out of the bottle, or do you want it ICE-cold? I said, with a chuckle, "Oh DEFINITELY "ICE-cold"! I REALLY appreciate that." As I watched him pace past a vending machine with COLD-water, the parking lot, the "visitor's lobby", he was beginning to make me dizzy. SUDDENLY, he popped up beside me, arm extended with a REMORSEFUL look on his face. "I'm SO sorry. ALL we haves 'room-temperature' water. I sure HOPE it's cold enough for you." Hmmmmm ..... "NO WORDS"! He then brings over a man named Biyn Nyguen, who I'm NOW just told, is my "salesperson". I thought the gentleman I explained each and EVERY bit of my trade-in and desired purchase info to, was going to be who I dealt. BUT ... WO-O-O-O-S-A-A-A-H! Take DEEEP breaths, 'Chelle! After "Biyn" beginS the preliminary paperwork and he takes my keys, but returns with NOTHING, and I ask him ONE question about what's going on, he begins to fluster; INSTANTLY jumping on the defensive that ".... If [I] want another salesperson who [I]I can understand BETTER, then [he] can get someone else." Though I appreciated the sensitivity displayed in an effort to want accommodate me, that was uncalled for. After 20-mins. he THEN comes back and asks if ("...[I] know the number of [MY] finance co"), which I ALREADY gave the name to. When I had to look it up on 'Google', I was DONE! I THEN got up, and began to pace a hole in the lobby floor, UNTIL.. Eric Johnson intervened. Even as the mgr, Eric Pitts and I butted heads, Mr. Johnson was PHENOMENAL! And in the meantime, "receptionist Shannon" walked across the parking lot for ice... JUST because she noticed my excessive perspiration due to the heat. I wanted to elaborate MORE on this experience, but ULTIMATEY, what I HOPE that EVERY reader takes from this ... SHOP WILLETT read more

worst experience ever!!!!!!! don't go there unless you're looking to waste your time! Two plus months and no information yo the tag office sent so I was left going back and forth to get temporary tags. Finally, the tag office told me to come back to the dealership as they could not issue another temporary tag. Now back to the dealership and they have an attitude to rectify the situation. Morale of the story, DON'T GO THERE! ONCE THE CARE IS SOLD THEY DON'T GIVE A DAMN!!! ALSO, after taking possession of the car they had the previous owners paperwork with her name, address, telephone number obviously they did not look through the car or did not do a good job. If I'm that customer I'd be pissed that my information is left sitting in a car like that! Horrible, horrible, horrible!!! read more

Nice dealership with the best price I could find on a new Honda within a 400 mile radius. I felt comfortable purchasing a car there by myself as a single woman. I thought the trade in was fair. I could have gotten more selling it myself but I don't have the time. I left something in my trade in and they located it and are mailing it to me, which is a nice touch. Sales staff, Analise and Erica were very nice and helpful in explaining how to use my new Honda which uses the latest technology that I was not familiar with in the slightest. The finance rate beat my credit union. Finance did a hard sell on extended warranty and Gap insurance so do your homework on that in advance to determine if it is something you are interested in purchasing. Overall, I would travel to buy here again. I live in a city with 2 major universities so unfortunately my local dealer is not competitive. read more

I made an appointment on line after arriving I was told there would be a 21/2 hour wait. I asked for the manager and the good ole boy came out his office Billie Boy Sparks you need to go get another job customer service and dealing with minorities is not your thing read more