Dont go to this place. I urge everyone please. Even though this place is in a nice area, its the worst scams ever. We went last week and we talked to Mo Assad. We were going to buy a 2006 honda accord coupe. but we offered 15500 dollars and the guy said our you crazy? and he said let me talk to my manager, and was like ok, 350 for 72 months and it came out to be 18,800. He tried to scam us. He told us fine, he'd give us the car for 15,500 and said if we come back in we'd get it for it, but we left. We started to leave and Casey Nguyen came to tell us the situation. This is how it started. Yesterday I bought a Honda Accord coupe 07 at this dealer. we came there at 2:30. we talk to the sales associate Casey Nguyen and he had the car out for us. there was no sticker price on it. The side door sticker was gone. We ask for the price and he said dont worry about it, i'll give you the best price ever. we went inside, and we told him how we wanted our plan. We ask for the carfax and he said he'll give us it but with all the planning, they never brought us the carfax about the car. We said we wanted the car for 15500 with 4000 down. he agreed and said he'd try to give us it the plan. how it works is he writes down your plan on the paper. and this paper plan is important so anything you write on it can be used against you. so he told us 288 dollars a month for 60 month, and he said that he'd give us 15500 for it so meaning 15500 minus the 4000 which is 11500 for the car still. He did not tell us that The WHOLE down payment will be after all the paperwork, tax sales, alarm, etc. So he brought out his manager name Jimmy Lee. so Jimmy told us and wrote it all down on the paper, that we'd get 15500 , 4000 down, 288 a month. we said yeah. So Jimmy goes "I'll go see if I can bring you the deal, he wanted our 4000 first. he said he'd give it back to us if he cant get us it. So by this time its 4:00pm. 2 hours gone by with just us bargaining with him. Jimmy comes back and said You got greatest deal ever. congraduation. So he goes with the Full warranty, all you have to do is pay 317 a month x 60 month. and he said the tax and APR is included already. IT WAS A LIE. he told us we'd get the car for 15500 but he lied to us. We went to the finance department and spoke with Mr. Ray unknown last name, but manager of finance department. and it was another scam. by this time its 5:30pm. he had the papers set out and it was a long list. he didnt tell us what we were signing but he said sign this contract and initiate at the extra fees. he told us that we need to get an alarm because it brings down the insurance. BULL, insurance doesnt bring down the alarm by much at all. all he tells us is you just have to pay 339 a month. so we went from 288 a month to 399 a month. he kept urging us to buy the alarm and that it was a great deal. So we bought it. he didnt tell us the price, all he said was that it was the additional 12 dollars a month. Well let me tell everyone. If youre buying a used car in a few years newer, dont get the warranty, dont get the alarm. in all it was 6:30 by now and he didnt tell us what we were signing but 8 sets of papers to sign. I went with my parents to cosign for us and they didnt speak english but partial. so they didnt explain to us that we didnt get the car for 15500, They lied to us saying the warranty is free when the warranty was 1680 dollars, They didnt tell us the real price of the car. And my Dad called his sister from the DMV and said the car isnt even registered in california, the car came from another state we dont even know where. This Honda World just made me sick. my parents were old and they scammed us. in all for a 2007 honda accord coupe that suppose to cost 17000 in all, end up costing us 24000 dollars in 5 years payment. My parents we so tired from all this that they didnt explain to us or make it short so they could understand. I learn my lesson never to trust this place again. I beg everyone never to go here. My parents are filing a suit against them and reporting them to the DMV. Its immoral for them to scam us when we're already poor. It makes me sad that we were too blind to see what they scammed us into that I hurt my parents into it this scam and all I wanted was to buy the car and not let them worry about it. Oh yea, Also. Casey Nguyen told us the other week when we talked to Mo Assad, when he said he could give us the deal for 15500. He talked to the manager and the manager Jimmy Lee said that "tell them you can give it to them for 15500 and let them waste their time, holding us for 2 hours more. then by the time we finish everything, tell them we cant sell it to them no more." How outrageous is that??!? THAT is so unbelievably cruel. Just because we couldnt afford a car for 18000? Man I wish I could do something about this. read more

I've been a Yelper since 2011 and this is my first/last review because I don't like smearing businesses. I do get the car industry and understand that car dealership employees need to earn their living through cross-sells/upsells, but this place and its employees in particular really need to get exposed. Get ready, this review is LONG! But hopefully this will give you some insight on just one of their business practices and how they might try to scam you so you're a bit more prepared going in. So here's the story... Took my mom to do her lease buyout, initially met with this old Asian man who sold her her lease 3 yrs ago, goes by the name of Chester. If you saw this guy, the nickname "Chester the Molester" comes to mind. Walks and talks with a constant shady smirk on his face, his eyeballs literally spell out "can't wait to f*ck you over". Takes his sweet time going back and forth talking to his so called finance manager scheming ways on how they can screw us over. Finally, we get to meet the Wizard of Oz aka our Finance Manager. Which brings me to Joselito "Lito" Bautista. Mind you, I went to high school with this guy. We say our hellos and do our quick catch up as me and my mom sit down. The first thing that comes out of his mouth is, "Ma'am, because I know your son, here's what I'm willing to do...you qualify for a rate of 8.9%, but I have the authority to buy back 1 point to get this rate down to 7.9%. And I don't even know you, but I'll do it for you because I know your son." I immediately call him out and let him know that the going rate for a used car loan with 700+ FICO is 3.9%. He stutters and says he's not sure but that rate does not exist. I knew they would play that game, this is why I called ahead of time and confirmed the rate with someone before coming in (Joseph Lai was who I spoke with over the phone). My cousin who works for the bank also told me 3.9% was the going rate for used car loans. He continues to play dumb, fine. I move on just because I'm curious to see what else will come out of his mouth. I then ask, "what if I cosigned with a Fico of 730?", he says the best he might be able to do is 6.9%. Next, we ask what the total finance amount would be and he quotes us $4k above what the lease buyout price states in our very own contract (like we are some sort of idiots and wouldn't notice a $4k increase in the total amount). I asked where the $4k came from, he says "it's from the 100k warranty included". I said "what if we don't want the warranty?" He says "well it is included". I didn't even bother arguing with that last tactic, we just got up and left. As I'm walking out he says he was really trying to "hook me up" since we went to school together and told me maybe I should go try elsewhere to see if I can get that 3.9% rate (in the most sarcastic manner possible). We shook hands and I told Lito "no hard feelings, you're just doing your job". In my mind, I'm really thinking "no hard feelings, you make money off f*cking naiive people over". Either he really sucks at his job and doesn't have his product knowledge down or he's just a slimy guy trying to max out my mom's monthly premiums so he can go buy himself some new Versace sneakers and gold chain. I'm going to go out on a limb and say it's probably the latter. We finally leave this circus and 30 minutes later, we're at Honda Auto Nation in Costa Mesa. They pull my mom's credit again, offer us a 3.9% rate for the purchase. Didn't require any warranty or service plan purchases (although they did aggressively offer the options, but these guys look like angels compared to OCHW). We decline everything, walk out happy customers, no additional fees or services paid. MORAL OF THE STORY: If you have a choice, don't go here. I would check out the other Honda dealerships in Costa Mesa or Newport, where employees aren't walking around vaping and calling each other "dawg". If you prefer to go here for whatever reason, do your thorough research on rates, MSRPs, and know the ins and outs of your desired car's specs before you come here (otherwise they will dick you over and get away with it). If you do that, then you can come here and simply use these morons as an extra quote to pin against other dealerships as you continue to do your comparison shopping. All the stereotypes and stigmas you grew up to learn and know about used car salespeople, well it's all true at this location. They certainly have that "rapey" vibe. Do not use Lito unless you want to be charged a butt load of interest points on the back and want to pay for their most expensive warranty package which according to Lito, is "included". If you're still reading this and are now deciding not to come here or deal with the folks I mentioned, I just saved you at least $3,000. You're welcome. read more

***WARNING: Long review ahead, but it will be very factual and super helpful if you have never been here*** Went with my mom to do her lease buyout. I knew these ruthless cant-find-a-decent-job-in-life bamboozlers would do everything they can to squeeze a penny where they could (yes, this is factual). Initially met with this old Asian man who sold her her lease 3 yrs ago, goes by the name of Chester. Walks and talks with a constant shady smirk on his face, his eyeballs literally spell out "can't wait to F you over". Takes his sweet time going back and forth talking to his so called finance manager scheming ways on how they can screw us over. Finally, we get to meet the Wizard of Oz aka our Finance Manager. Which brings me to Lito, the bald filipino guy. Mind you, I went to high school with this guy. We say our hellos and do our quick catch up as me and my mom sit down. First thing that comes out of his mouth: "Ma'am, because I know your son, here's what I'm willing to do...you qualify for a rate of 8.9%, but I have the authority to buy back 1 point to get this rate down to 7.9%. And I don't even know you, but I'll do it for you because I know your son." I immediately stop him and inform him that Joseph Lai (sales rep at this same Honda dealer), my cousin who works as a bank manager, and another local Honda dealer all quoted me 3.9% for current lease buyout or used car rate. He stutters and says he's not sure but that rate does not exist. I then ask, "what if I cosigned with a Fico of 730?", he says the best he might be able to do is 6.9%. We then ask what the total finance amount would be and he quotes us $4k above what the lease buyout price states in our very own contract (like we are some sort of idiots and wouldn't notice a $4k increase in the total amount). I asked where the $4k came from, he says "it's from the 100k warranty included". I said "what if we don't want the warranty?" He says "well it is included". I tell the dude "no thanks", ask my mom to pick her bag up, and we walk out. As I'm walking out he says he was really trying to "hook me up" since we went to school together and told me maybe I should go try elsewhere to see if I can get that 3.9% rate (in the most sarcastic manner possible). We shook hands and I told him "no hard feelings, you're just doing your job". In my mind, I'm really thinking "no hard feelings, you make money off screwing naiive people over". Anyhow, I walk into Honda Auto Nation in Costa Mesa. They pull my mom's credit again, offer us a 3.9% rate for the purchase. Didn't require any warranty purchases or anything (although they did offer the options). We decline everything, walk out happy customers, no additional fees or services paid. Moral of the story: they not only go above and beyond to screw you over, but they take pride in it. I wouldn't tell people to just not come here since the more quotes you get from different dealerships, the more ammunition you have to sculpt yourself a solid deal elsewhere. But do your thorough research on rates, msrps, and know the ins and outs of your desired car's specs before you come here. If you do that, then you can come here and simply use these guys as an extra quote. But if you dread going to the stereotypical used car dealerships you see in commercials and don't feel like getting raped, than check out another dealership. Honda Auto Nation in Costa Mesa is great. They are a corporation, not a private dealership. So they have integrity standards to uphold and probably make a decent salary to where they are not forced to nickle and dime every foot that walks in the door. read more

DO NOT COME HERE!!! This dealership has the worst customer service. They have absolutely no respect for the customer's time and money. I came to buy my first car along with my husband on 09/25/17 and till today (10/15/17) we still are having to go to the dealer to sign papers. We found the perfect car at a great price, but the finance department has no regards to your time or money. On the first visit they asked us for pictures of our SS card and checks (to put our down payment). We left thinking that we have it! NOT AT ALL! Shenal, our finance guy there, called us saying we needed to coma back to sign a paper. Wait, we thought we signed everything. No, we had to come back to sign a paper he forgot. Okay, understandable, but be more considerate when we both told you we cant make it to till the weekend. We kept getting emails and calls to come in, even though I specifically said we cant make it till that specific day! We go in and we thought okay, that's everything! Walked out. A few days later, again, I got an email saying that I need so much more paper work than what that have asked me at the begging. I sent it all. Now we have to come AGAIN to sign more paper work, which they failed to say what. At first they said application then a bank form. I went in not knowing what the heck I needed to sign!! Now they said that my car payment has gone up from $430 to $442!!! At this time I had asked to speak to someone else because Shenal was very inconsiderate about my and my husband's time. Honestly, it seemed like he didn't know what he was doing or needed to have us come in 3 times!! When I spoke to David about the new application with another bank, I mentioned I couldn't do $442. $430 was already pushing it. What I got back was "$12 isn't much, you don't have any kids"... Umm excuse me? $12 might not seem much but when you are in a tight budget, it makes a big difference! Whatever, I signed. Wanted to get away from that awful place. My husband was suppose to come that same day to sign the new application and couldn't make it. He has now came in 3 times looking for David and he isn't there. One of which my husband made an appointment because we didn't want to deal with anyone else but the manager. This morning he went in for the 4th time. Still nothing. Yet I'm getting the letters from the dealer that they have the right to rescind the car!! Btw I have gotten 3 so far since we got the car. How are you threatening to take the car cuz of YOUR mistakes? Oh also I have 6 I queries in my credit because of them. I had specifically asked when I noticed 3 of them if they were going to have more. They said no.. I love my car, but I will never ever recommend this dealer. You would think that us the customer's investing money into something important they would have more respect towards your time and money! Not at all! DO NOT WASTE YOUR TIME HERE!! read more

I honestly can't say enough good things about my experience at Honda World Westminster. Buying a car can be stressful, but these guys made me feel like I was being taken care of by family instead of being treated like another sale. Yaz was my salesperson, and what I appreciated most was that he was NEVER pushy. I came in already knowing the car I wanted -- a beautiful 2024 Nissan Sentra with very low miles. I decided to put a larger amount down and finance the rest to help build my credit. Yaz made the entire process easy, explained everything, and helped me with the application in detail. He did show me a leasing option so I could compare and make sure I was making the best financial decision, but he could tell my heart was already set on that Sentra. Instead of trying to push me into something else, he respected my decision and helped me get the car I actually wanted. I really appreciated that. Then came insurance. I was already frustrated with State Farm and had been sitting on hold forever trying to get coverage for my new car. Yaz told me they had Allstate right there in-house and introduced me to Poblo. Poblo immediately calmed my nerves. Within a few minutes, we were laughing and talking, and he actually recognized me from a TV show I was on! As an actress, that was such a cool moment because it reminded me that the work we do really does connect with people. But Poblo didn't just make me feel comfortable -- he got me a BETTER insurance rate with Allstate than I had with State Farm. Goodbye, State Farm! Finally, I sat down with Moe in finance, and somehow the experience got even better. Moe was able to get me a better interest rate than I was originally offered AND my monthly payment ended up lower than I expected. He really hooked me up! By the time I left, I kept thinking, "I just met these guys, but they feel like people I've known forever." They were reassuring, respectful, patient, and most importantly, they did exactly what they said they were going to do. I drove away in the car I wanted, with a better insurance rate, a better financing rate, and a payment I was happy with. If you're looking for a car and you DON'T want the pressure, games, or hassle -- go see Yaz, Poblo, and Moe at Honda World Westminster. Good people, great service, and they genuinely made me feel like my business mattered. I would absolutely buy from them again. read more

Okay heres the deal! I call Honda World, Westminster after seeing they had a Black Sedan Civic Si for sale on Autotrader. Manager picks up and confirms they have it 'ON THE LOT'. I ask him the price he says '$22,405' which is the MRSP before Shipping and Handeling. So I wanted more information he hands me to his sales associate 'Ali'. Ali tells me they have it! I reply 'My boyfriend and I will come the following weekend and we are looking to buy that weekend.' Friday morning - I call 'Ali' to confirm if the car is still there. He says 'Yes we have it are you coming?' I reply 'Yes' He then goes on about how I don't need to worry about color he can get any color within 2 hours or whatnot. So my boyfriend and I drive from frikin Pasadena (about an 1 1/2 drive) show up......They dont have the damn @*&#$()@*&# car on the lot. I was pissed. Which I had every right to be. They &*@#(&$ wanted us to start on paper work before the car is even there. Then they said we need a commitment before we bring the car over from there 'Warehouse'....WAREHOUSE?!?!?!?! W T FFFfffuuuuuuuuuuu??? I was ready to walk. But we did the credit score to show them we were serious. They were trying to get us to buy the car for $26,000 before taxes....the MRSP on the car is $23,155. . . . W T FFFFFfffuuuuuuu???? Their excuse is that its a hot car and theres like only 3 in the whole United States some bullsheez, So we try to negotiate, Ali takes a back seat cuz he is obviously a noob and some other guy starts negotiating, then in the middle of our negotiation their creepy short manager interrupts us rudely and says they sold the car there is no use negotiating further. LIES ALL LIES. I doubt they had the car to begin with. Nothing but lies since we walked on the lot. Im not even going to get into all the lies they told but they are SKEEZY! Worst experience EVER! We were practically kicked out of the dealer for negotiating =/. We went to Community Honda in Whittier, got his Honda Si in like 2 hours, drove off with Vin Rt8 and an upgraded alarm system I forget what it was called. Oh yea and btw my boyfriends Credit Score was 806 and we had a $8,000 down payment and could have put down more. PLEASE DO NOT GO TO THIS DEALERSHIP UNLESS YOU DONT MIND PAYING BULL#*($* PRICES. They are the most horrid dealers I have ever come across. BEWARE OF THEIR LIES! read more

My name is C. Le, living in Garden Grove CA. I have a complaint to a business: Honda World of Westminster. On Feb 18, 2018 I came here and bought a Honda Accord after all the agreement was made with the sale manager that I will buy the car with the payment of $365 per month for 72 months but when I got to the financial department to finished the paper work the financial manger trying to sale me some extra warranty for my car (which all ready include with the new car) . I was not happy he keep talking and talking into buy something that already there. I finally bought some extra warranty just to get him off my back and final term supposedly $385.88 for 72 months. So I went home in my mind I will make a $385.88 for 72 months. Two weeks went by then I received a letter from a company called Southland Credit Union in the letter said I have to pay $385.88 a month for 84 months I really surprise where is extra 12 months come from. Then I went back to check the finance contract that sign on Feb 18, 2018 and this made me angry because instead 72 months the financial guy deliberately change it to 84 months without letting me know this mean around $4000 I have to pay extra. This is my shortcomings I should had read the contract before signed. This is very bad business and this is cheating and fraudulent bad reputations for a big dealer like Honda World. I know I signed the contract I have to pay for it but my point is I hope someone can investigate into this and take action against scam like this from the car dealers and also warned consumers. Any body want to come here to buy a car please pay attention to the final paper work do not sign before you read it carefully to avoid over charge from these scum. Thank you. read more

I came here after work, just to check out which model I liked and to test drive before purchasing anything. Michael was able to help me find the perfect car to fit my monthly payments. I came there not knowing anything about Honda and each model make but he assured me I'd get the best deal from telling him what I wanted to come included with my car. He was able to pull some strings and gave me such an amazing price for my car. I'm so happy I went to him because he went through everything step by step with me to make sure it was the right one before we signed papers. Michaels been working with Honda for more than 19+ years and just from hearing his stories of how he started til where he is today is INSPIRING. I've never met a salesman so nice and understanding (about my budget). He really did make me feel comfortable throughout the entire process, I did not feel scammed or hustled one bit. I can honestly say I trust him and I am more than satisfied with my purchase. I had a lexus before this and I can honestly say Honda is stepping up their game BIG TIME. I love the wireless charger, blind spot camera and my absolute favorite is the back up camera which comes in THREE angles - wide angle, regular angle and there's one that even shows beneath your car to see if you're reversing into anything on the ground. Well anyways, thank you SO much for your service Michael. You truly are amazing at what you do. There's not enough thank you's in this world to express my gratitude. read more

This review is for the sales person name sky. I came back to upgrade my civic for a Honda accord. Sky was very helpful. Answer all my questions I had. Even a week later i had questions i texted him he was helpful. My previous experience with my civic wasn't the greatest with sales person name Shawn. He coned me in many ways to buy the civic. With Shawn i came in late after work like 7pm. I was already tired working a 13hr shift. Shawn talked so fast can't understand him. When you ask questions he brushes u off saying yea yea. However, Sky didn't he was up front and honest with me about what he can and can not do for me trying to upgrade my car. He was up front about not even making that much off my sales since i traded in my 2012 civic for 2014 accord. I still owed money on. He said to he here to help me get the car i want. I wanted a white one but there was none in the display lot. He drove to a different lot to get it. Found out there 3 different lots here. He told me some dealers tell you they don't have the color you want because they to lazy to to go get it. I was a victim of this with Shawn. He kept telling me no this is the only one they had i wanted a white civic fully loaded but he told me no. I just took what they had because at the time i was in need of a car. If you going to buy a car ask for Sky you have great experience and walk away happy with your new ride. He is genuinely out there to help you. read more

It's not a surprise this dealership has a 2 1/2 star rating! Mostly talked to David over the phone gave him all my info in my car that I wanted to trade in. Did not want to waste my time going into the dealership if it was something that was impossible to trade in. David as well as Lorenzo assured me with my circumstances I would be able to get into another car. Typical salesmen promises. Drive an hour over there, finally found a car I was approved for. The finance manage told me my monthly payments and I said great. Then I ask about my trade in and the finance guy says what trade in? Seriously? "I didn't know a trade in was even in the equation". I spoke to 2 people over a week period about my situation prior to coming in. Then he brings the salesman David back and questions him about it and he acts like he doesn't know what I'm talking about. Of course the salesman was very young and you could tell he knew nothing about sales or what he was doing. So I said forget it and left. Once I got home realized they had kept my drivers license and insurance cards. I call back speak to David and they're nowhere to be found. Personal documents with personal information lost!!!! With thousands of dealerships so easily ready to finance you for a car DONT GO TO THIS ONE!!! Poor customer service, poor communication, and lack of general common sense and organization. read more

This is a specific review against Honda World Westminster and Keifa, a sales person and manager. After test driving a Honda Civic with Kim, Keifa had the audacity to insult in English and Arabic. His demeanor and approach is extremely unprofessional. He approached me and asked me about my nationality and if I'm Bangladeshi. I said yes. He then scoffed. He went on to say the manager and team won't do the deal. I was annoyed that he even approached me given he wasn't my sales person and came out of nowhere. He then mentioned, you'll have to pay $2k down. The monthly payment you seek is with $2k down right? Again I nodded away and said I'll go where I get the deal since I already had a deal elsewhere. Prior to coming to the dealership Kim told me he'd happily give all the discounts and promised the world and moon like many sales folks. Anyway while I was walking out, Keifa looks me up and down and gives dirty looks. I ignore him and walk to my car. As I'm turning, he yells to his team saying look he's leaving and smirks and laughs. It's at this point I called him directly and left him a stern voice mail in English and Arabic. He has no right to disrespect customers in any language, and if he dare does this again with me, in addition to reporting to BBB, I will take action against him. He has the nerve to now call me repeatedly. STOP read more

I realize that there are quite a few bad reviews about honda world, my husband and I however had an excellent experience. I was quickly contacted after inquiring about a honda pilot touring by Daniel. He was extremely helpful, honest and humble. He really worked with us on a price. Within a couple of hours we reached a deal that we were happy with. My husband would be flying from Northern California to SoCal so I asked for a good faith estimate in writing. I received the estimate and we booked a flight. Daniel was very kind and even called in the morning to see if my husband needed a ride from the airport. After reading the reviews i was a bit nervous about what may happen once he arrived at the dealership. My husband said he received excellent service, Daniel was very polite and helpful. We had no problems at all with the exception of things taking a bit longer than expected. I am very happy with my pilot and the excellent service we received. I assured Daniel that I would call him first thing when I am ready to buy my daughter her car. Daniel even called in the evening to make sure my husband had made it home safe after his 8 hr drive home. I am sorry others had a bad experience, may be its the salesperson they dealt with. Always ask for things in writing and call Daniel Tran, hes a good guy :)-Diana and Durell read more