I can always count on Honest-1 to be fully transparent, professional and honest. I appreciate them very much and utilize their services often with our fleet of trucks. There are no surprises and they walk me through every question I may have. Thank you Honest-1! read more

Not quite Honest, they installed new engine at the end of 2024 and gave me a hard time about checking it out a few weeks later when it was shakIng. I called my credit card and had them hold payment so they can fix it and they did, spoke to CC and released paymen. 3 months later the car is smoking at burning oil and now they don't want to look at it because of what i did. They are not owed anything because payment was given back to them. Spoke the Ramon there which is worthless because he wouldn't give me his bosses number or help me in any way. Got the owners number from a source and basically got no where with him either (Joseph Koehnen, Riverside,IL.) he basically laughed at me and said good luck. Repair was over 14k! DO NOT DO BUSINESS WITH THEM. Not honest at all. read more

Great service. Roberto was extremely helpful. They truly are honest, & they made sure to keep me updated on the progress of my vehicle. If you're looking for a reliable auto shop, this is the one. I'm glad I found these guys. read more

This place is absolutely wonderful if you need any type of repair. Dan, Ramon and the technician Justin did an amazing job on diagnosing my car, informing me on the cost and how long it will take. As a female I'm always worried about getting ripped off in the automotive industry but I have never felt more safe, relaxed and happy to get my car fixed. The waiting room is amazing due to the comfortable seating, snacks, beverages and television. I also enjoyed that I could drop my car off at night, fill out a form and put my keys in the key drop. Another plus is that where you drop off your keys it's locked! Another part I love about their service is that they send you a link reviewing a 30-point inspection they have conducted with pictures of your car and the parts they are talking about. Following that they give you a call to explain it in more detail and helping you prioritize what they should fix first in order of importance. Plus a lot of their parts come with a 3 year or 36,000 mile warranty ensuring you get what you paid for out of the service they provide to you. It's not cheap, but no car repairs are cheap unless you do them yourself. It's well worth the money knowing the problem on my engine is fixed, on warranty and that I got to enjoy the waiting room Thank you Dan, Ramon, Justin and all the other employees who made my experience with Honest-1 Auto amazing. read more

Took my car there for a oil change after I left the check engine light was on was not on before now they want me to bring it back and leave it for a few days so they can look at it. The car will not go over 2000 RPMs calls on the phone very rude not recommended. read more

My 2015 Chevy Cruze is my pride and joy and the folks here at Honest1 always treat her right. The quality of the work they do is superior, the pricing is competitive, and the staff is super friendly. They always offer you a free ride to/from home while they work on your car. And they have a very nice waiting area in the shop, with leather chairs and free snacks/drinks. Also, their handling of things during the COVID-19 Pandemic has been great. Very pleased with the service I get at this shop, and it's the reason I come back time and time again. If you're near South Elgin and need work done on your vehicle, you owe it to yourself to come here. read more

Honest-1 Auto Care - They always leave a snack and this message when I pick up my vehicle from being serviced! - Auto Repair Near Me - South Elgin, Illinois

This place is awesome! Everyone is so nice! They gave me a little tour my first time here. They offer water, pop, and snacks for free while you wait. The bathroom is nicer than the one at my nail salon! Will definitely recommend this place and come back. read more

Honest-1 Auto Care - Women's bathroom. Love the decor. - Auto Repair Near Me - South Elgin, Illinois

Worst service ever! This company will not only lie about using cheap aftermarket parts but they will charge you TOP dollar for them. Payed 800 for sway bar kit replacement and not only is it not the correct parts but I now have major issues to CV joints and a very suspicious oil leak. Went for inspection of the work at Chevy and gave copies to Honest1 and they not only deny using wrong parts they will not give refund or respond to the complaint I made to Better Business Bureau. This business preys on women and disabled individuals. read more

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I went through a bad car situation that another auto shop caused this year and I hope this review isn't too premature; (I'll keep an eye and correct if needed) but it's well deserved. I owe a grateful thank you of patience and ease, esp to Dan and the team. Another shop either lied about even doing the work they charged me for or better yet intentionally put new parts on top covering up bad parts causing further damage and stress. Dan spoke with me for nearly 2 weeks on and off trying to get my car in for the right help. His confidence in the work provided comes across honest and strong and isn't forgotten. Thank you. read more

Initial quotes and billing were deliberately confusing to justify charging $705.00 labor on replacing a fuel pump control module and assembly on the 2010 Audi A5. The initially quoted $413 labor ($806 in parts) with their parts and $435 labor when brining my own parts, Even though it is a bit high normally for that kind of job, I agreed since my front seat is not functional and the work will require moving the front seat. When the work was done I was charged $705.00 because of $270.00, 2 hours labor diagnostics that I evidently was quoted prior and I have approved ( they claim) but somehow slipped my memory. I am not into debating charges over the phone but I have learnt my lesson. It was blatantly dishonest, to put it mildly. oh, worth mentioning that they discounted $100 from the bill, so they are overcharging me now by $300.00 instead of $400.00 . 2 star for the work seemly decently done read more

It is a long story, let's just say after many repairs that didn't fix my problems. They basically gave up . How can a legit mechanic not be able to diagnose and fix my issue. read more

Dan was great! They are thorough and up front and reasonable. We had a lot of work to be done. Brakes, battery, belts, etc...they made it work and got our car done same day. What they did was save us time and energy! That's worth it alone. We will see them again! Thanks for the great service! read more

Had chk. eng light pertaining to emissions fault. They did a diagnosis and came up with a leaky fuel tank. Sent photos of all items needing to be repl. Plus view of bubbles at the seam. As it wasn't leaking fuel. they later on admitted to have sprayed soapy water on it in leu of actually going to the trouble of smoking the tank. So that produced the bubbles. Slip shod for sure. Parts amounted to over $3100 plus labor, total. $4400 plus. Parts only available from Japan. 15 or more week lead time, if at all. Went to a shop to have them drop the tank so I could have it sealed. They said lets check it out first. Came up with a leaky seal at the level sender gauge. They actually smoked the tank which "Honest? One admitted they did not. Front service person stated that at first. After I told her what the second place found, by smoking the tank, she reverted to saying they did smoke test it, and I know they didn't as I'd called previously. This began at Oct. 5 and ran through the end of the month, causing me much distress and time wasted trying to find repl. tanks. Got the problem solved, parts repl. and no more chk, eng. light. Called there to tell them, her what I ended up with, she argues with me, " Joe I'm looking at the photo of the bubbles at the seams now, " And this after informing her it's fixed., problem solved. Nope denying it all as they were right but couldn't repair it as parts not available in country. Batch of lame brains as they didn't even do the due diligence to smoke test the system which is basic for checking for leaks. And I spent much time and more money applying sealants along the seam for the non-existent "leak." And still they deny the actual result as I got it repaired for a fraction of the cost. Honestly, they are the least honest or reliable. but they are sneaky as hell. Ridiculous. But, It cost me $124 for their ,,: diagnosis." Nice eh? read more

AVOID THIS PLACE!! Did not tighten lug nuts on front driver side wheel (have video but not sure how to post on yelp). Drove off and steering wheel wobbled at higher speeds like it wheels were not aligned. Within a day or so the wheel made a ton of noise which made me realize what happened. Could twist lugs with fingers when I got out of the vehicle. ALSO DID NOT put oil back into my car or at least enough. I had wondered why there was a sound when turning and it was because no oil pressure on timing chain and would cause it to rattle. Took a few weeks to figure why it made that noise. Coworker who is smart with cars said check oil and almost no oil in the engine. Immediate filled it and it took 4 quarts!!!!!!! Always took my car to dealer prior and one time not going there was a huge mistake. Definitely trashed the engine. Also worth mentioning, this place was not less expensive than dealer. They also changed a belt, luckily no problem with that. read more

Spent close to $500 on my car here earlier in the week, then took our other car in- it needed a diagnostics check-$140+ dollars spent- just to tell me I needed $1200+ More work to it. Whatever happened to free estimates or reasonably priced ones- would be nice if they said- hey I know it's a lot for an estimate- but we appreciate your earlier business and would like to keep you a customer by offering you.....anything off would've shown smart customer service. $140+ just to plug it in and monitor codes-is 50% too much. read more

Amazing service! I am a newly single mom barely scraping by financially. I was given a car by a member of my church. They took great care of it and I am so unbelievably grateful! The car is a 2006 though and after getting the plates, ins, title transferred over I just barely scraped enough together to get an oil change since I found a coupon for this place. I had never been there before so it wasn't like I was a customer who had previously spent a lot of money there. They went beyond anything I could imagine! They did a quick yet thorough oil change. During the inspection they said my battery and air filter weren't looking so good. They didn't just tell me though, they sent pictures to my phone... As standard procedure! After explaining my financial situation they said I could definitely wait but they would be really worried about the battery if it got much colder out (and it did!!) I ended up replacing the battery but they didn't have it in stock and I had less than an hour before I had to be at a meeting. Not only did they have the battery delivered and installed during that time but they also put on my license plates on the front and the back. I couldn't get the back ones on because the screws were rusted so they had to saw them off with an electric saw or something and put new ones on. They didn't charge me for anything other than the battery and my coupon price of the oil change, which was around $20. They have definitely earned my business and I have told a lot of people about this since then. This is the first time I truly have felt like an auto repair shop was honest. The guys working there were beyond nice also!! I can't thank you guys enough! read more

Very prompt response through yelp, made it my go to since I am local. They even had a shuttle, picked me up at my house when the car was done, very courteous. The only reason why it's not a 5 star review is because the diagnosis was around $130, which is higher than my Subaru dealership ($90) & that it was not ready for pickup same day. That being put aside, the work they had to do was spot on & done right. I needed a serious fuel systems clean, ignition coil, one spark plug & wires for spark plugs for $960ish. This was on a 2011 Subaru Impreza 2.5i with 140k miles. As a car owner you'd expect to spend about $500 to $1200 a year on a car over 50k miles on maintenance. Tires every 4 years, brakes every 2 etc. They diagnosed properly, acquired & installed the proper parts, they warranty their work, & stayed within the reasonable maintenance budget for the year. I would recommend, just make sure you have arrangements for transportation for a couple days. read more

I brought my car in for an inspection for an alignment. When I dropped my car off I was aware of the listed items that Honest 1 provided me. I went to pick up my car after honest 1 said my car was ready, when pulling out of the parking spot my car's steering was overextending and there is a clicking sound when you turn the wheel while pressing the gas. I did not even leave the business parking lot. I brought it to the attention of the business and I was told by the employee they would have the mechanic look at it. After leaving, I received a call from the store manager, who said that they heard no clicking sound. So, I went I went back to the business as asked by the manager to show them. He acknowledged the issue and heard the sound, but said it was due to the prior damage. I advised him no it was not, due to the fact I had been driving my car for 2 almost 3 weeks and never had those issues before dropping my car off. The manager refused to fix the issues after acknowledging them. I wasn't asking them to fix anything other than what damage was done to by car by their business. I have been coming here for years and always left great reviews until now, I was so disappointed how the store manager handled the situation. But thank you to Dan who at least talked to me and heard me out and was great at trying to help me. read more