Got denied alignment service twice. First got stranded on the road, ran out of gas and got to the shop around 5:15 told me they were taking no more customers, while I'm driving 20min to get to the shop with a bad alignment. Second time decided to get there earlier at 3:30 and told me they couldn't take me, keep in mind there were only 2 cars parked and 2 cars inside with the alignment section no cars in there. I've taken both my other cars here and got taken care of with no problem, love the service but that one employee was not it! Thanks read more

Came in for an inspection and was in and out within 30 min. Great customer service at the counter from Mr. Poe he was very polite and helped to rush my car in! read more

Repairs done (single visit): Radiator & coolant compressor. This is a chain, apparently, but this review is specific to this locale. It seemed worthwhile to post a review because I noted a prior negative one related to a similar radiator repair. That made me very nervous myself when spotting it only after I'd left our Honda Accord there, but our experience was as positive as any car repair can be in trying circumstances. I had to very quickly find a garage via Siri search while on the road, with the added pressure that it was late afternoon, with many shops nearby already closed. This one was just minutes away from my highway location so the choice was pretty much forced on me by my highly alarmingly worded warning light. (What had seemed a minor cosmetic-damage-only encounter between car's front end & a buried railroad tie had, in fact, ruptured the coolant system, draining all the fluid, with potential to dangerously overheat the engine.) The very efficient and well-informed woman at the front desk helped advise the technician and they got my car in and assessed it together with speed & competency. Her initial estimate of damage and cost turned out to be accurate and both she and a man who alternated with update calls were helpful with the process of syncing with insurance + locating parts. Communication with us was routine and clear. During the initial wait, I saw them being equally well organized and courteous with others, even though it was then very close to closing time. I'm no automotive expert, so can't advise with any certainty if the job could have been done cheaper or faster (it took a few days due to coordination with insurance & getting one part), but...the final tally was adjusted slightly lower to match my insurance coverage -- much appreciated -- and three weeks later, car is still performing great following the repair (I wanted to wait on a review to ensure no surprises.) Also, they were kind to an elderly family member I was with, keeping the office open a little late so I could run down the road to pick up a rental. So, for making the crap experience of a car accident far from home a process as painless as possible: all stars. read more

Made an appointment days in advance. Waited for 2 hours and my car is still at the parking lot waiting to be brought in for service. If you are this bad at time management you probably should take fewer appointments in the first place. What a waste of time. read more

Got my AC compressor replaced 2 years ago here, broken already and new auto place said it was a bad unit. Called to see my warranty and it was expired by a week. Honestly I can chalk that up to bad luck but the man on the phone was extremely rude and dismissive. This was already a crap situation and he just made it that much worse by being rude. I will NEVER recommend this place again read more

First, I have been coming to this location (Durham Chapel Blvd) for years, 15+ and have NEVER had an experienced with a manager that I felt was disrespectful & unprofessional. I have had an incident when staff left my windows down and the seat got wet because of the rain or they didn't remove the paper mat but never words with a manager that I felt that I had to stick up for myself. On 06/19/2025, I came to the shop for an oil change, arriving around 8:04am. There was a line with a young checking people in. Eventually, another worker came to assist with the check-ins. I waited for over two hours to get an oil and when I inquired about the time, the young lady stated that she would check. The so-called, manager, Jerry, asked 'what is she getting'. The young lady replied I was getting an oil change but had been waiting for two hours. jerry called me to the shop area to show me the tickets lined up for service which I felt had nothing to do with me. Jerry stated that I had submitted a complaint about waiting for two hours last month as if I was in the wrong to do, if I did, which I couldn't remember. We went back and forth about it whereby he stated, 'just give her keys, I'm not dealing with her today'. The lady tried to tell him that she had the situation under control and was asking me if I wanted to come back. jerry continued with his comments and was starting to leave the shop, and I told him to 'shut up'. He stopped, asked me what I said, and I repeated it, 'shut up'. He replied, 'I'm a grown man and you telling me to shut up'. I stated 'yes' because you will talk to me any kind of way. The one thing I regret saying is that I told him 'I hope you crash'. The young lady helped me calm down and the oil change was completed. While sharing this incident with others, a few people felt that I should have the car checked out as if a staff could have done something to my car. Hopefully, the staff had more integrity to complete a job without any mishaps. I really dislike writing letters of complaint, but jerry will NOT talk to me disrespectfully without me saying something. Besides, I was dealing with the young lady behind the counter which was doing well to handle the situation. read more

Great customer service. Jerry Poe does an excellent job at managing the customers even at busy times. I always bring my cars there and every time the service is completed, I get an itemized list of services performed and discussed from Jerry. If there are issues or a holdup, he makes sure you know or understand what the issue is. I won't hesitate to come back again for mt next vehicle service. Thanks, Carlos read more

Would not recommend. Spent $927 for a coolant leak which wasn't fixed. My water pump was leaking and they put on a new one which was also leaking. I decided to go somewhere else to get it fixed since it wasn't done properly the 1st time, tried to get a refund and they won't give me a refund whatsoever because I "voided the warranty" by going somewhere else and they "cant prove the water pump they put on was the problem" when they asked for a summary of the work from the shop I went to which said the water pump was leaking which I gave to them. I had to call 4 times in one day to get an update on a possible refund which they were supposed to call me back to inform me of but they never did. Also tried calling corporate for 2 days which I also can't get in contact with anyone. I was also told that the person who worked on my vehicle at this shop was "fast but not as efficient" read more

I am impressed with your new service manager (Josh) . He was very attentive. He pays attention to details and he has a welcoming altitude. For years, I have been your customer until one of your service manager was not honest with me and anytime I come try to avoid and look for the lady who is also very nice and helpful. However, the last time I came I was looking for the lady. However, I realized that you have new manager who is very nice with people. He attended to my problem promptly and cautiously. He made me feel welcome.I am going to be recommending your precision tune on 15/501 Durham to friends and acquaintances. Again, I am impressed with this new service manager. I appreciate Josh and the job welldone to assist customers. AYO read more

Avoid this place. After an oil change my skid plate fell off while I was driving. WTF read more

Precision Tune Auto Care - Auto Repair Near Me - Durham, North Carolina

I would strongly advise against using this auto center for any vehicle repairs or diagnostics. My experience was deeply disappointing and left me feeling misled and taken advantage of. Here's what happened: Due to stress I had developed acute sensory (hearing/ sound) issues that day. I thought something was wrong with my vehicle, so I took it in for a check-up. While I explained the issue, I asked just for a general check and oil change. Not only did they ignore what I had asked for, they tried to sell me parts that my car didn't have broken. They made up something about my car's brake motor being broken and the brake fluid being dirty. They made it all about the brakes to scare me. I genuinely wanted to know how that might have happened, so I can avoid it. When I inquired, how and to show me the broken parts - they could neither explain or show me the damages that they were talking about. It is interesting that the Lyft that I took, the driver was told that he had the same problem with his car (sounded scammy). To make sure I wasn't being scammed, I took my car to a second, reputable auto center (they have a practice of sending video of the work as they are doing the diagnostics - and are very transparent). They thoroughly checked everything and confirmed that there was nothing wrong with my car. This experience felt like a classic case of trying to overcharge a customer for repairs that weren't necessary. It's incredibly frustrating to think I could have paid almost $1,000 for work that wasn't needed at all. I recommend steering clear of this place, if you value honest and transparent service. There are plenty of trustworthy shops that won't take advantage of you. I would give zero stars if I could. Do yourself a favor and go elsewhere. read more

Just done an annual inspection at this location yesterday. I serviced my cars many times at this location, including state inspections. The inspection was done within 40-45 minutes, which was under normal time frame. I could leave (it was Saturday morning) and do something else - like shopping around for next week. Well, once I turned on my engine and drove for a few seconds, I heard knocking sound - something was beating the ground from my car. I immediately stopped my car and checked around - within seconds, I found a big head nail attached to my driver side front tire. I then drove back and told the attendant. He acted like "it is not our problem. We did not put a nail to your tire". Well, I had to give them my key and they said they will take a look at it. Waited for another two hours, they finally took the car into their garage and after another 10-15 minutes, they took me to the garage and told me that there was a nail on the tire and they could not let me pass the inspection if it was there - so it happened after the inspection - and so it is my problem. Furthermore, told me that the nail is close to the sidewall of the tire and could not be repaired. They can sell me a pair of different brand of tires to fix this problem. I had to leave and today went to COSTCO where I purchased this set of tires. It took COSTCO 40 minutes to repair the damaged tire for free. They also did tire rotation and balance for free as well. At this moment, I am just wondering the credibility of this precision tune - should we go there for our next car service? read more

I've been going to this location since the spring of 2004! So, I've seen this place go through different managers and technicians. Since I have been a customer with Precision Tune Auto Care for so long, I trust them and is willing to give them a chance to come through on their word! Like they have before in the past! But after today, this location won't get my business, time, money nor recommendation!!!! If I could give this location "0 STARS" I would! Last year, I called to see if I could have my 88 Oldsmobile towed there to have them look at. The young man that I spoke to said, "Sure...yeah we will take a look at it to see why it won't stay crunk!" I had it towed Sunday, November 5th, 2023, and called that Monday to let them know that it's there and that it belongs to me. Every time after that, I would call to check on my vehicle and I would stop by in person.... same old run around..."Oh we haven't had time to look at it" or "The technician that we had to look at it no longer works here, and I don't trust any of my guys to work on it, except for one guy!" or "We are trying to get our paying customers out of the way first before we look at!" B.S., B.S., and MORE B.S.!! I don't have time to keep calling that location or stopping by because life be lifing!! Either you know what's wrong with it or you don't! Either you can fix it, or you can't!! Either way I need to know!! NO ONE from that location called me nor told me when I showed up in person, "Well, this is what's wrong and this is how much it will cost to fix it.... how would you like to proceed!?" Doing would mean that the people that work here have GOOD CUSTOMER SERVICE SKILLS AND THEY DON'T! So, excuse me for having high expectations!!! Fast forward to today (Wednesday, September 11th, 2024)! My vehicle is still there. I'm thinking, I have a brand-new battery in my car, and it's almost been a year since my car has been there. I don't want my brand-new battery to die. So, I visited another shop and told them about my situation, and they told me to have it towed to them. Alright cool! I set up the tow truck and the tow truck service asked me which Precision is it? I told him the one on Durham-Chapel Hill BLVD. He laughs and says, "Would you believe I tow the most vehicles away from that particular location? I said, given my current experience with them, now I do. Had you told me this any time before November 5th I wouldn't believe you, but yes, I believe it!! The tow truck driver calls back at 1:38 pm today and says that the guys that work there are giving him a hard time with getting the vehicle because "money is still owed on the vehicle." He said, "I told them they done had the car for a year and did nothing to it." I said, "That's right.... I'm about to call them now!" The that answered the phone is the one that works at the front desk (Tall black, skinny guy, always wearing a baseball cap, look and sound like the actor "Bill Cobbs" from The Bodyguard and New Jack City). I told him who I was and said, "What money is owed on the car!? This ashy joker going to tell me, "Calm down!" I said, "No, I'm not calming down!! You all have had my car for a year and did nothing to it and trying to charge me!" He said, "You could have come to get it at any time! We won't it out of here anyways!! You have a nice day! Click....hung up the phone on me...left me talking to Bell South! Lol! I called the tow truck driver, and he said, "Yeah he up here talking S^#%!" I said, "That's alright...just get my whip out of there! But it's all good! I didn't have to pay, and I got my vehicle towed somewhere else and these.....well....they lost another valued customer! read more

I always have a great experience at Precision Tune Auto Care, and this location was no different! I came in for an engine oil change on a Wednesday early evening and my car was finished within an hour. The receptionist at the business was very friendly and professional. I will definitely be back for more business at this location! Also there's a thrift store right next to Precision to walk around while you wait for the car to be finished :) read more

Needed a NC State Inspection stat and Precision Tune Auto Care popped up on my browser with a $5 off coupon. Walked in on a Wednesday morning around 11:15a and was able to set up an appointment for the next day (they were currently at a 2 hour wait). Showed up at the appointment time the next day and was out of the store, bill paid and inspection finished in less than 40 minutes. Not only was Precision fast but the manager there is fabulous! Calls you by name, doesn't try to up-sell you, is incredibly friendly and has a very calm demeanor. I price checked some other future options for car service and the prices seem right on track. Plus, you can't beat a $25 state inspection charge. Precision gives off the old-timey neighborhood feel with no bells and whistles. It's not going to amaze you with it's customer waiting room amenities, but your vehicle will be taken care of without ulterior motives. They have a "Travel Package" for $89.90 that includes an oil change, new oil filter, tire rotation and balance and a wheel alignment [most companies charge $70-$85 for just the alignment!] I'll be returning to Precision for my next check-up. read more

Precision Tune Auto Care - Auto Repair Near Me - Durham, North Carolina

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I had a good experience. In particular, I appreciated the honesty ie being told after evaluation, that the problem with my car was electrical and would be best fixed at a Toyota car repair shop read more

So my review before I chose to remove it! I must say the GM Bj has changed my mind about the event that took place. She moved quickly to fix the issue. I hadn't even gotten around to contacting them when Bj called me this is what I call top tier customer service!!!! Bj has changed my mind about returning!!! Thank YOU BJ!!!! read more

dropped my car off at 11am for an oil change and they said it will be a two hour wait I called at 2pm and he said my car was up next they will be pulling it in soon. I called back at 4pm and the front desk said they're pulling it in, in a second I will never take my car to get an oil change here again. read more

I got awesome service from precision tune auto care today. It sipped my mind that my car was due for an oil change. Around 3pm Saturday 09/16 my oil light came on and it sent me into a panic. I called precision and they said we close at 5 but I think we can get it done. I arrived 15 mins later, and my car was done about 45 mins later and I was 3rd in line...wow. Very very courteous staff, Mr J. Poe was very professional and the guy at the front (I don't know his name) he was awesome as well. I will definitely be going back, it's so hard to find good, reliable service like that. read more

Please don't take your vehicle to this people. They are so incompetent unprofessional and petty. I took my vehicle in for a small rattling noise when driving. They told me it was coming from the rotors even though I had changed the rotors just a few weeks ago. when I brouget that up they told the quality must have been poor.. I trusted them. They put there so called 'higher quality parts' but the problem got worse. Instead of trying to find a solution, they got defensive and borderline rude. Meanwhile they had me sign documents to forfeit my old parts. It was later it dawned on me they could use it for another client and possibly charge for new parts. This peopile are not to be trusted. read more

Took 5 days for a 3 hour job to put in a wheel bearing due to using cheap aftermarket parts instead of the OEM (Made by the manufacturer) and never called me to update me on when it would be done then charged me the extra 10% that the law allows them to without informing me. Any mechanic that cares about their customers safety and has pride in the work they do wouldn't use aftermarket parts as the first option. They only want your money and will say anything to get your car in the shop. Don't go here unless you need an oil change and have nothing to do with your afternoon. read more

Total lack of customer care at this place. They talk all nice when you walk in but when it's time to pick up the car they are all attitude. And they did work on my car unauthorized. read more

Never again will I come here. I came by to get an oil change. I told them I was in a rush because I had to drive to GA as soon as possible. I asked how long it was going to take and they said 45 minutes. I waited over an hour. No one was working on my car and they just had my car turned on up on the lift just wasting gas (I had the gas warning light on). I asked how much longer and they said "we are waiting for your filter." Why not tell me you don't have my filter! Knowing I'm in a rush to leave why not tell me? I would have left and gone else where or got the oil change when I got to GA. They also spent 5 minutes trying to reset the oil light that was never on! I had the low gas light on. When I get home I lift the hood and what do I find? Oil all over the coolant reservoir, engine, just a mess. Stay away if possible. read more

Precision Tune Auto Care - Mess after oil change. - Auto Repair Near Me - Durham, North Carolina

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I can't believe that I just asked them to check out the ignition, I feel like it doesn't start smoothly. They first can't find my car fab and ask me if I took them. Unprofessional! Second, they feel like the car has no problem and double-check with me; I told them I just feel like it doesn't start smoothly, I don't know if there are any problems, you guys have to check for me! They ultimately told me they have to replace the starter and it's 800$, 300 for labor, 400 for the new starter!!! I was shocked! I googled the price and it's just 200$. I asked them what brand and what model of your starter and they said it's just a Ford starter. OMG, that's the worst answer I have ever got!! I then got another quote from Mr. Dong at Biady Automotive Services. He is super nice and gave me an honest quote, 300$, 100 for labor, 200 for the starter, which is the exact price I saw on Auto Parts. I then drove to his shop, having him check everything. He told me the car has no problem at all!! How dare they charge me 800$ for a good car? I was so mad that I had this experience and I felt so blessed that I met a nice guy like Mr. Dong! In the end, the Precision Tune auto Care charged me 30$ for inspection labor, which gave me a wrong diagnosis. So I basically pay 30$ to get the wrong result. How stupid I am!! In comparison, Ms. Dong charged me nothing. I don't mean to flatter him, but you guys just made him look soo nice. read more

I have had good service at the Chapel Hill Road location. My only complaint with them is they always say they will call me when my car is done, but don't. The Roxboro road location is a different story. I will never go back to that location. read more

Went in on a Saturday afternoon for a standard oil change and tire rotation. I was immediately impressed with the level of hospitality and professionalism that two of the company reps displayed in communicating with me and others. They were busy, but I got the vibe that nobody in the waiting area was particularly stressed, and when it was my turn to drop off the car, I didn't feel rushed or "upsold" in any way. Upon picking up the car just 20 min. before closing time, I noticed that my oil change "percentage monitor" had not been reset, and while my tires had been rotated, the air pressure had not been updated. Precision Tune quickly and expertly took 3 minutes to fix that, and the explanation was honest.. i.e., "we're sorry about that. The guys were busy and it was an oversight. Let's fix that now" The fact that they were genuinely friendly people makes all the difference! read more

Great service. Jack was a huge help. Will always take my vehicle here. I love that it's first come first serve too. Trying to find appt times that work for my schedule isn't always easy so it's nice to be able to get there early and drop it off. read more

The worker said it would be 45- 1 hour wait for an oil change, it was actually over 3 hours. Waited here all afternoon. Not only that, I had a coupon for 47.90 the guy said he would honor before we got started and didn't, so I reminded him and he said 58.00 and insisted I had a coupon and he said " the 58 is with tax". Checking out a realized I should have asked to see the charge/ receipt first and that much tax does not make sense, but I was tired and just wanted to get home. Very inconsiderate. Not going to this location again. read more

Just needed 2 tires. Made an appointment at 10. I wasn't out of there until almost noon. I get home, to notice they put the wrong size on. I go back and instead of rushing to get my car done, another hour and a half go by with nothing by excuses and apologies. 3 1/2 hours for 2 tires. This was my favorite garage years ago, but it has gone downhill since then. I have had other issues in the past year or two that I chalked up to human error, but when it took 90 minutes to get the right tires on, I realized it is just poorly run. read more

My blinker buzzes and I needed an oil change. I first took my car to a Honda dealer, and they quoted $120 more than Precision Tune Auto Care charged! Precision Tune Auto Care had a coupon for a $27 oil change (was quoted $60 at Honda dealer) and they told me what to buy for the buzzing blinker. Very nice people, nice waiting area, and it was all done in the time it took me to call my sister. I was thinking of asking if it was ok to go shopping at the Thrift Store next door when they announced they were done! We just moved here, and it's such a great feeling to find a trusted mechanic!! Couldn't ask for more, and I'll be back! read more

First use of this place; I was a little tentative but in the area - my regular mechanic is in N. Durham and I wanted to find something a little closer. Not a particular difficult or expensive repair, but Josh and Barry were very helpful, and the job was done quickly. I will happily give them another shot at my business. read more

I have been going to this Precision for more than 10 years (I've tried others) and I'm more than satisfied with the ultimate decision I have made. Mr. Josh and the rest of the staff treat you with respect as if you are important to them. The services they render is far and sometimes more economical than others. They give you a print out of things they see that may or may not need fixing without making you feel you need to do it now and will give you help on what to fix next to save you money without worry. Best of all they are quick and efficient without rushing so you get the best of what they have to offer. Thank you all L. Jenkins Durham NC read more

joe who answered the phone was very short with me . he couldn't help me with and inspection today and just told me to go to another location . not offering to come a different day when I could come if they want my business . read more

Been here for years and their customer service never fails to disappoint me! If i would recommend anyone to get a reliable oil change done I would recommend them here. If there were 10 stars for a review i would put a 10/10. read more

Very pleased with my experience here. Had the window motor/regulator replaced on my Infiniti G37. The price for repair and time to complete the repair were reasonable. This shop's owner is very knowledgeable and took personal responsibility in this particular repair, as it required uncommon parts. It's easy to find a repair shop in this area. It's harder to find one with such competent, attentive staff. I highly recommend this shop. read more

I've been here a few times and the service has been consistently excellent by Josh (manager). He treats EVERYONE with respect, professionalism and kindness. He stands out from other managers/employers anywhere (including non-auto care stores). The place is always clean and comfortable. There's a work space and the restroom even has diapers for your baby. It's only missing hook for bags. I hope nothing changes here. read more

My car needed an oil change so I made an appointment for 12 p.m. with Precision Tune Auto Care. I made an appointment to ensure my vehicle would be worked on at that designated time. I arrive early and ask how long will the service take. The front desk guy states about an hour. At 1 p.m. I ask for an update. Not only has my car been sitting in the parking lot but he also adds my car will be next. If issues arise that will delay the process you should notify the customer. I understand that working on vehicles take time but I don't understand why I see so many workers stopping to smoke cigarettes and receive cake when my car needs this oil change. I will not be setting up another appointment at this location. The old management never gave me these type of problems. read more

I believe this place has changed for the better so try to look past the older negative reviews. I am new to the area and it is always hard to find a good car place that wont try to rip you off because you look like a naive college student. Admittedly, I am that, and know little about cars. Danny at the counter offers some of the best customer service I have ever experienced at an auto repair shop. They walked me out to it to my car and showed me what it was that needed repairs and were very upfront about the cost, which isn't always the case. I always check with an auto mechanic family friend that stated repairs are legit and they were all legitimate. Thankfully, there is a Starbucks within walking distance so I was able to hangout there and get some homework done while I waited. But honestly, come in way early or be prepared for a long wait. My least favorite thing about getting my car serviced is the frequent condescension from staff, confusion, and a general sense of unease. I experienced none of these things at this Precision Tune Auto Care and recommend them for any repairs you may need. read more

DO NOT GO HERE UNLESS YOU WANT TO DANCE WITH THE DEVIL. Josh is the manager here and he does not know how to handle customers who are frustrated with the service that was provided. Furthermore, the service that was completed was done incorrectly and I had to bring back my vehicle a few days later for the same issue. As I expressed my issues and concerns, he refused to give me service and threatened to call the police after arguing me down in front of multiple customers. It is self-evident that he is NOT fit for this position due to his devious, racial injustice, and dishonest ways. Good Business is not welcomed at this location. I advised to find another precision tune or another trusted mechanic. read more

I went for Oil change (not to replace an engine), the manager told me it will take 45 min to an hour, said fine and walked to my office. I returned after an hour, car still parked!!! He now said: "We're very busy, give us 20 min", OK, I waited there for 1 more hour, car still not ready! I ran out of patience and demanded my keys or a refund, the manager rudely refused. It was my fault not reading their reviews on the BBB site and here at Yelp. Very disappointing! read more