Not to Caesar's standard. Terrible, Terrible food. Very little late night service. No amenities

The low reviews had me worried, but as I look through all the Yelp reviews in Blackhawk, I see this is not unusual. I don't think it's fair to hold a business accountable for its customers nor is it rational to be angry at a casino for taking your money. If you act like a belligerent jerk your might get thrown out. Once you eliminate the reviews of this kind, you get a better picture of Isle. I really enjoyed sitting by the fireplace in the beautiful and cozy lobby while waiting for my traveling partner to arrive. We walked the casino floor as well as the sister casino Lady Luck and found it to be a very lovely and clean casino. The poker room was nice with very comfy looking seats, though not many players. All the staff we encountered from bartenders to dealers to the servers in the restaurant were super friendly and helpful. Drinks in the casino were dirt cheap and they also have non-alcoholic self serve stations (there's even a free-style soda machine in the Lady Luck!). Hotel room was GORGEOUS, one of the nicest I've ever stayed in. The shower was especially impressive - big enough to fit five people with an oversized bench. The beds were a little too firm for me but had a pillow top that made it more comfortable (and frankly most hotel beds are too firm for me so this was nothing new). I loved my first visit to Isle and am looking forward to my next visit there. read more

I only like this Isle Casino, because of the easy bridge access to get me across at the Lady Luck Casino. AND the Farmer's Pick Cafe, because it's basically another buffet within the Isle Casino. I usually see hostesses walking around, taking orders for drinks and I always love to order a White Russian drink!! If I don't feel like drinking, the Starbucks Cafe also is pretty useful!! I usually get a free drink from there with reward points that we have. Great food usually. The crab legs were cooked just right and I love ordering a Pink Lemonade wholeheartedly!! read more

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Great time. Good staff. AC could be cooler, but the windows open at night made it comfy.

Nothing about the touristy gambling town of Black Hawk, Colorado is comparable to the Vegas Strip, but The Isle Casino wouldn't feel out of place in depressing downtown Las Vegas. Many of the blackjack and poker tables are closed, the tobacco odor is overwhelming, and the clientele are an unattractive mix of knuckle-dragging yokels (I spotted a "Who Farted?" shirt) and morose geriatrics toting oxygen tanks and colostomy bags. The hotel rooms are boring and nondescript, so I shan't bore you with the details ("the bed was tidy and the mattress was devoid of urine and blood stains...hands down best ever!!"). I was elated, however, to find a Nintendo 64 LodgeNet console attached to the CRT monitor in my room. Hotel video game systems went out of fashion nearly twenty years ago, so I'm not sure why The Isle retains them. Perhaps 90-year-old widows like to race a few laps in "Mario Kart 64" after a hectic day of chain smoking and blowing their late husbands' savings. I was bemused to find a disproportionate number of penny slots. Why do casinos even bother? Whenever I see a penny slot, I'm reminded of a James Bond parody I wrote in college called "Cubic Zirconium is Forever." In my film, Agent 007 (a frugal Scotsman) hits the penny slots when the British Secret Service refuses to cover his extravagant spending. When Bond is on his own dime, he orders his Ripple shaken, not stirred. In lieu of expensive dinners, he treats his exotic lady friends to complimentary goldfish crackers at the bar. But I digress. Lots of folks seem to enjoy being victimized by a penny-grubbing one-armed bandit, so I must be in the minority. I eventually spotted a cluster of 50-cent Haywire and Triple Diamond slots towards the back of the casino, but I would have preferred more variety. The staff at The Isle are not friendly. The middle-aged cocktail waitresses appear miserable in their tight, low-cut uniforms and high heels. When I hit the jackpot on a Triple Diamond machine ($750, yay!), two floor staff looked at me and frowned. When I redeemed my ticket, the cashier offered no congratulations, only a handful of $50 bills. The fifteen solemn visages of President Ulysses S. Grant in the palm of my hand exuded more warmth than this dour dispenser of winnings. The Isle is one of the fancier hotels/casinos in Black Hawk, so I shudder to think how barren and unutterably bleak the smaller casinos must be. Maybe the other gambling halls play Scott Walker's "Clara*" on an endless loop. On second thought, that would be awesome. If you want to make *my* casino experience a living hell, play Phil Collins' "Groovy Kind of Love" ad infinitum. You might be asking yourself, "Why two stars and not one?" The answer is simple: I won $750 and that made me happy. *"Clara" by the inimitable Scott Walker (the 60s pop icon turned avant-garde musician, not the Governor of Wisconsin): https://www.youtube.com/watch?v=Zh2YpcaRlPA read more

We took a day trip here from Denver for our anniversary, and found the staff to be professional, the casino very clean, and the dealers fun to gamble with. Starbucks is available and the Roxy was good upscale dining. This casino is part of the Caesar's rewards program. Not sure why the bad reviews...we had a great time! We did not stay the night so cannot comment on the rooms. read more

Not clean, no amenities despite being charged a resort fee (Wi-Fi, parking, etc is free for everyone). Dash cafe FILTHY. Pass it by, way better options read more

I absolutely do not recommend staying here. We had issues from the second we tried to check in. We arrived Friday evening, having two rooms reserved with payment, at 9 pm for check in. I was told that they had the king room ready for check in but my two queen room was not. Less than 45 seconds later, the people next to me got fully checked in and I was told that my king room is now no longer ready and they must clean another. This obviously meant they're not capable of having rooms ready by five hours after the start of check in. I was told that my rooms would be ready in about 30 mins and to check back then. I check back around 10 pm, they tell me my king room is ready but not the other, for real this time. We get our stuff in the room and wait for a phone call about our other room. The gentleman helping me gave me no charge for the resort fee, provided 4 meals comped at the Farmers Pick Cafe, allowed me to take a few items from the snack wall for free, and made check out time 12 noon on Sunday. I check back in at the desk around 11pm, the manager, who had to help clean rooms because they had one member of their cleaning staff on duty, informed me that my two queen room is now a king room. This was not the news I wanted after waiting 2+ hours to check into our rooms. The guest that I was staying with wished to sleep in his own bed and that is why I reserved a two queen. While waiting for my check in to be completed, I witnessed at least 7 different groups, who had reserved rooms, get turned away and offered "comp nights another week" because this place had allowed to over book and sell out so many rooms. One of the attendants said that if you don't have a card on file and are not checked in by 7pm on sold out nights, your room gets given to someone else. I didn't see anything about this on any page of the reservations I made. After finally settling in and doing the casino thing for a few hours, we head to the hotel and stop by the front desk to ask for an extra pillow and blanket since one of us would be on the floor. They said "we are completely out. I have two towels I can give you." What?!?! Good thing we had our second guests room for an extra pillow and blanket/sheet. On the day of check out, we get up and start to get our items together to leave, and a housekeeper knocks on the door at 11:10am. I told her we will be just a while yet and that they gave me late check out when I checked in. She told me to call the front desk and ensure that they know. My other guest calls the front desk and says "hi the housekeeper just...", then, the phone operator interrupts and says "yeah yeah yeah, I'm fixing it, I'm on it" and literally hangs up. Not even 10 minutes later, another housekeeper knocks and asks when we will be out. So you're telling me that Friday you were still cleaning rooms late into the night and on Sunday morning you can't let us have 40 more minutes to get our stuff?? Truthfully one of the worst experiences my guests and I have ever had. We will not return to this hotel as it was a waste of our money for what was provided. I understand that times are hard right now and there may be some staffing/money issues, but the management must make accommodations to ensure their guests are still having an enjoyable time. Our night and everyone else's that got turned away was ruined because of lack of communication on behalf of the hotel, its staff, and their third party reservation sites. Do not recommend. read more

We were here for Super Bowl weekend and nothing worked out. From our hotel, bar experience, to our casino experience. It was a disaster. Should have known by the discounted rates. This place is in need of a management overhaul. I would never recommend this to anyone. read more

Stayed two nights here. It was just ok. There was a bug in our room that looked similar to a Stink bug. Not too sure how something like that gets on the 8th floor of a hotel. The lights in our bathroom went out 3 times and we had to call maintenance to have them reset. A total inconvenience when it's 10pm and you want to go to sleep. The beds were comfortable but they only provide 2 pillows per bed that are pretty flat. I think next time I'm in Black Hawk I'll try a different hotel read more

We've stayed at the Isle many times with no problems. Last Friday night my wife woke up at 1:00 am to a huge bug crawling on her. We didn't know exactly what it was, or if there were more, but my wife hates any kind of bugs. She decided she wasn't going back to sleep, so we checked out at 1:30 am. When checking out, the person at the desk said to give the manager a call and he would surely do something for our inconvenience. I ended up calling the manager and leaving a voicemail, and after 10 days I haven't heard a word from him. Maybe this is just a normal thing there, and no cause to get back to the customer. By the way, the lady at the desk was awesome, and immediately refunded our charges. read more

Very unpleasant and unprofessional. I had a discrepancy and tried to talk to management (Doug) the next day and they stand by their employees behavior of covering up their identification badge and cursing at you by saying it's a private club and they can basically do what they want. I recomend avoiding them and trying a more professional casino. Here's a video of what you can expect at the isle casino. https://youtube.com/shorts/foCQ-dxUq0M?feature=share read more

Check your folio and credit card charges. We were double charged for early check-in ($22 x2), it was refunded after I asked the front desk at check out to take off both charges due to all the issues we had in the 22hrs at the hotel. It was refunded and then RE-CHARGED back to our credit card 10 days after our stay. I have sent 3 emails, 1 Facebook message and 1 IG message without a response. Finally called again yesterday and hopefully got it taken care of. At this point, the hotel should refund our entire stay for the errors on their side and us having to make it right 15 days after our stay. We also had to change rooms as the toilet in the first room wasn't working (water came out of sink when flushed, then wouldn't flush at all). The over-charging and re-charging after a refund is absolutely horrible business practice. Also, respond to emails!!! read more

$15 table game minimums and pretty tight slots. I didn't play any table games and didn't win enough on the slots to keep playing, let alone enjoy the experience. This seems like a "Give us your money and get out" kind of casino. read more

They charge nearly $600 for a two-night stay they put us in a handicap room at the end of the hall which I was assured it would be quiet instead it was by the maid's room the laundry room and the service elevator which was completely noisy the whole time someone started calling my room at 6:00 a.m. and didn't stop till 7:00 I was highly disappointed this is most I've ever paid for these rooms and never been so unhappy I will not be back to the aisle ever again! read more

Family friendly Christmas buffet - the only place in Blackhawk / Central City to enjoy crab buffet with kids (restaurant is separate from gambling). Wonderful experience and service. We come every year. Free garage parking. I tell all my mommy friends about this place for the holidays - sad that it's the last family friendly casino. Hope others see this and enjoy how much this has to offer especially on the holidays. read more

The isle is sort of tucked away at the far southern tier of the back hawk strip - kind of easy to miss if you're going down Main street--however, lady luck and isle are terrific places and an incredible value! They've recently done a ton of remodeling that gives it a super modern feel! Staff is very friendly--the only downside is the logistics around the late-night deli--there needs to be two cashiers--sometimes there's a line almost to the buffet. The deli food itself is outstanding though--so are their seasoned fries and burgers! read more

We never win on slots! As the pandemic has wanted they still have tight slots. Bonuses don't pay.

The Farmer's Pick Cafe has to be the WORST food I have ever tasted, anywher! And, I'm62 years old! Our group's meal issues included raw hamburger (inedible), burnt brussel sprouts with no bacon as advertized on the menu, 2 fish dishes were inedible because the fish tasted horrible (not sure if it was expired or if the fish source is really bad), and we had to wait over an hour to be seated around 4 pm. The only edible food we had were the ribs, french fries, and nachos. Those were edible, but mediocre. The food is really bad! I would recommend firing all cooks and assessing food sources. The rooms are nice, but after the remodeling, if you try to turn on the rooms' coffee pots, the electricity in the room goes out. The handyman said that "no one knows how the new wiring was done or if it was done properly during the remodel, due to hasty deadlines." He also reported that he goes to several rooms daily, for this same issue. Makes me wonder if there is a serious fire potential, duecto faulty wiring. When Ceasars takes over ownership and management, I would highly recommend closure of the Farmer's Pick Cafe and detailed evaluation of all electrical systems! read more

Went up for a delightful Yelp Elite Staycation, so we got a free room and free food. Rooms are remodeled, and they're really very solid. Decent sized (for Blackhawk) gaming floor with great dealers and servers. Everyone's super nice and friendly, and we had great interactions with just about everyone. When we checked out the front-desk attendant seemed pretty unexcited about being there, and they only had one valet working despite a ton of people leaving, but honestly it's minor. Those didn't detract from our overall experience at all. The bed was a weird combo of both hard and soft - it was like a pillow top that was super soft and then got hard very fast underneath, but we slept well. I wouldn't buy the bed for my own home, but for a hotel for a night or two it's pretty decent. Rooms are solid, gaming floor is delightful and quaint - Blackhawk is small, so the casinos have a different feel. It's not Vegas, and that's an attractive selling point. The restaurant and buffet were really good. Steak perfectly cooked, excellent martinis, great green chili at breakfast, tasty donut holes, good selection and options. Really good food all around. Cocktails and wine were delightful at dinner. Honestly the food was an absolute highlight. That's all part of their renovation, and it's paid off. Genuinely enjoyed our time, and we wouldn't hesitate to come back to actually pay our own money to stay here. The ONE single negative experience was when housekeeping knocked on our door at 8:50am. Check out is 11a, so that seemed super super early. Granted we did have to get up and get moving for breakfast, so it was a blessing in disguise, it just seemed odd that they'd be cleaning rooms and knocking on doors quite that early, over 2 hours before checkout. Alas! We had good time. We really enjoyed ourselves. read more

We ALWAYS win here!!!! My best friend and myself hit for $50 on the bonus pennies with 5 minutes of sitting down to play and my boyfriend got on the machine right next to me and hit for 70 literally a minute after I hit!!! Woo hoo hoo!!!! I ordered a vodka soda water with lots of lime while I played and the drink was big and strong and left me completely content! Came In no time! Lovely waitress staff! Anytime I'm looking for luck, this will be the only stop for me! I love the isle! read more

Horseshoe Black Hawk - A Caesars Rewards Destination - Casinos Near Me - Black Hawk, Colorado

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We made our reservation over a month in advance, with the Isle Casino Hotel. My husband questioned the female that answered the phone, before making our reservations, if they would be able to accommodate parking for a motorcycle trailer that we were pulling behind out Jeep. She said that would not be a problem. When we arrived we were informed that trailers were not allowed in their parking garage. We were going to have to park in the oversized lot down the street, even after we informed them that my husband was handicapped. After a man met us outside to show us where we can park, and watched us park, he then came up to us and said our trailer is small enough to park in the garage. A lot of confusion over nothing. Then we found out that our reservations were in the Lady Luck (which is part of the Isle) but not in the actual Isle Casino Hotel where we wanted to stay. When we got to the room, the air conditioner barely worked. If it wasn't for the nighttime temps getting down to the 50's, there would have been no way for us to even sleep. We did have to open the windows to let the outside air in to cool the room, but that also let the traffic and morning construction noise in. We were also charged a $10/day "resort fee". When I asked what that included I was informed free parking (which everywhere you went in town was free parking), free internet (which took forever to load & most hotels offer that as free service to their guests) and 2 free, warm, 10 oz bottles of water a day. None of that adds up to $10/day! The ice machine on our floor had a sign on it stating it was out of service and to use the machine on the next floor. The machine on the next floor was empty all 3 nights we were there. We had to go 2-3 floors up in order to get ice. If you use any of the glasses in the room, don't expect them to be replaced with clean glasses in the morning. I had to wash them ourselves in order to reuse them the next day. After dinner on the first night there, we went to the casino just to relax and have a drink, since our room was still too hot to sit in. We sat down at the bar and ordered 2 draft beers, just to find out that the draft beer was not working and the beer I wanted did not come in bottle or can. It was the perfect end to a perfectly rotten experience!! The only reason I gave them one star, we got clean towels every day. read more

Just returned from a much-needed staycation at Isle and I cannot express what an awesome experience we had! My hubs and I go to Blackhawk quite often and I'm not going to lie, we never think to stay at Isle but after this weekend, I can honestly say we've been missing out and will definitely return. Let's start with the hotel - I was completely unaware they had done a massive renovation and it's GORGEOUS! You are greeted at the entrance by their beautiful lobby and brand new Starbucks. We stayed in a luxury room and as you can see from the pics, it was beautiful. That shower? You bet I sat down and enjoyed a sauna session in there!! After getting ready, we made our way down to their restaurant Roxy's for dinner and drinks. It is home to 52 (yes, 52) different martinis! I'm not a martini person but there was no way to NOT find one that sounded good...in my case, there were several lol but I went with the Peach Cosmo and the S'more. They were fantastic! For dinner, the filet and mashed potatoes were delicious!! Started off with a caesar salad and rounded out the meal with a decadent chocolate cake. The staff was fantastic, attentive and incredibly friendly. We had the pleasure of meeting Kurt, their Director of Marketing, and chatting about the changes at Isle and things to come - he's a really great guy, clearly passionate about what he does and genuinely wanted us to have a great time. After dinner we made our way to the casino and it is gorgeous - very bright and very modern. There's a great bar, also with incredibly friendly staff, where we grabbed a few drinks and made our way onto the floor. We had a great time at the tables, won and lost but had a lot of fun doing both! At the end of the night, I needed to soak up a little of that alcohol lol so we headed over to Dash Cafe where they have a great menu of pizzas, burgers, sandwiches, and even rice bowls. They have a great grab-and-go section too. The burgers were awesome! And we grabbed a big Caesar salad which was incredibly fresh and a good size for only $6. We rounded out our trip with a stop by Starbucks this morning and picked up our car from their complimentary valet. What a great trip!!! Seriously, if you haven't checked out Isle, you're missing out. I know we were impressed with every minute of our trip there and cannot wait to go back! read more

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Well, I had a terrible experience in my last visit. My friends and I we had robbed our personal i teams in the parking garage of this Casino. I haven't seen and concerts or apologizes from the Managers. Also, I heard the manager said that it might be the security guys who did it.So, I would recommend you do not staying in this hotel just in case you don't want to have a bad experience like I had. read more

Super rude front desk manager.. He was angry and yelling at all the staff. He discriminated on my ESA and tried to make us pay the full pet amount because he didn't believe me. Yes I had my paperwork for her. Sad to think the MANAGER could discriminate on ESA's. I have cerbal palsy and I will be filing complaints. The front desk lady Jen was amazing! read more

Table games dealer Kenny was extremely rude for absolutely no reason. I was very nice to him and tipped him very well. Very poor customer service. read more

Service here is horrible. We sat at the bar for a good 15 minutes before the bartender took our order. When she finally did she had the worst attitude. This place is a wanna be monarch. Save housefly the trouble, go across the street and go to monarch. Much better place with much much much better service read more

Being a diamond elite member would think that they would want you in their casino and try and keep you in there at this place casino house will never contact you when you're trying to find her. I've left four messages for her to contact me. She has never contacted me, I have spent over $10,000 in the hotel and all they've given me is 23 nights stay while I get to stay for free anyways and Caesars rewards so this place has no benefits for gamblers aren't that great dealers are OK but a couple the pit bosses are real assholes. I do not recommend this place. I'll only be coming here for my free nights to come visit my nephew, but I won't be gabbling here. I'll be going across the way a lot better. I've only gambled there for two hours they've offered me three nights free and giving me $100 and Free play which I have not received one dollar free from the Blackhorse Casino I do not recommend this place read more

Generally OK hotel, except air conditioning in room doesn't work. Blows 78 degree "cold" air. Complained to front desk and was told hotel only has one central air unit. After short discussion, receptionist said she'd tellthe manager and then promptly hung up. Never saw a maintenance person so 78degrees it was all night. Very uncomfortable night. Would not recommend. read more

How can you not rate a casino less then 5 stars! Lol It's where you can play games and feel like a kid. If you're rating it a 1 star then you're just mad you lost all your money. It's a good casino to go to. read more

We went up for a night out and had dinner in the Roxy restaurant to recover from the slot machines. The steaks were excellent. The real gem here was our server, Steven! He was attentive, funny yet professional, anticipated our needs and his suggestions spot on perfect!!! We will be back for the great food and amazing service provided! Thank you Steven! Your above and beyond made the Isle and Roxy our new get out of Denver spot! Just terrific! read more

We were pleased with the quaint feel of the town, the casino, and the hotel room itself. The room was small, but comfortable, with a bathroom that seemed large for the size of the room. We were told when we made hotel reservations that we didn't qualify for a discount, but to check with the casino host before we check out. Our play in the casino could reduce our room rate. Just to be brief, DO NOT WAIT until check out the next day. Get the discount voucher before you leave the casino the night before. The discount is not available for use on the same day as issue. WHAT? Who does that? read more

COVID mania is rampant here. The buffet is shut down, only menu ordering in the Farmer's Choice Cafe is available. Lots and lots of employees walking around...they look at you and walk away. There is ABSOLUTELY NO CUSTOMER SERVICE. When you finally do connect, the employees are nice enough, but service is agonizingly slow. Good luck finding a bar waitress in the casino! Not even with a flare gun can you get a drink waitress!! The Lady Luck is where you want to stay, NOT the Isle Hotel. They're connected but prices are night and day...Lady Luck is cheaper by $65/night; rooms are clean and comfortable. Gambling? The slots at Isle are cold...cold...cold. Lots of gambling schools in the casino as is Caesar's Entertainment policy. Our food did come relatively quickly and was tasty and plentiful. read more

Horseshoe Black Hawk - A Caesars Rewards Destination - Food is plentiful and tasty, but COVID mania runs rampant - Casinos Near Me - Black Hawk, Colorado

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I don't think I've ever left a review for Yelp, but if it will help out one person it will be worth it. I have to laugh going through the most recent reviews, SO many of them mention the check-in clerk with the weird hair/tatoos/ eye rolling and ATTITUDE! The only thing I can figure out is she must be related to the owners. After so many complaints about her, why is she still working there? She is the first person so many people have any contact with and she acts like she's doing us such a big favor. She should really re-think her career path. After check-in, it was just normal crappy motel stuff. Not enough towels, nasty vents, broken coffee maker. There was only one place open to get food and they were so short staffed it took 30 minutes to get a sandwich (not a bad sandwich). At least those employees didn't act like they were God's gift to the food industry. The electricity went out in the morning so they were only running on back-up power and so of course there was no running water. But that wasn't the hotel's fault. Won't stay there again. read more

Very rude hotel clerk, guess he's having a bad day, but didn't need to take it out on us... I think he's like a time bomb that could go off anytime.. I didn't find anyone who seemed to like there job, must be a terrible place to work... There's so many other places to stay... Why w you stay here read more

My wife and I come up to Blackhawk maybe 3-4 times a year, so not very often. We normally come up to play some slots and a little blackjack then head home. Our anniversary was coming up so my wife thought it'd be nice to just get a room at the Isle so she booked it a few days out. Now for the the review..... As you can see, only two stars were given and I'll explain why. The rooms weren't horrible, except there was not AC in our room and it's September, so pretty warm. The room also smelled like a retirement home, but looked clean. Other than that, really not too bad. Now for the casino. Lots of options whether your a slot or a card table type. HUGE downfall was we were playing the tables for a few hours and NOT ONE server came by to ask us if we wanted anything to drink. For most, gambling and alcohol go hand in hand. I had to actually go to the bar and get my own drinks, then return back to my spot at the blackjack table. Even when my wife was playing the slots, not one server came by for drink orders. NO BUENO! The bartender was awesome and the dealers were great as well. Very very friendly! Overall, I do acknowledge that the Isle is definitely no Vegas, but this hotel/casino needs some improvements on both their rooms and in the customer service area. We may be back but honestly, we hear Ameristar is leaps and bounds better. Stay tuned fellow Yelpers! read more

Just went to Black Hawk last night for the first time being here in CO...I must say, I really enjoyed this casino over others. Not only did it have a little bit younger crowd, but I liked their slots. Clean, enjoyable, ....although I didn't win much money here :( Oh well. read more

Cha Ching... I might have a slight gambling problem... Normally I prefer to stay at the Ameristar, but total slack planning on my part only the Isle was open, and just barley, this place get's booked up Fridays and Saturday nights, so plan ahead! The room (suite) with the Jacuzzi (big bathtub) is nice; king bed, many mirrors (wink) in room and bathroom, sitting area, and a decent view on our side. Thank goodness, we got a room that did not look like Toucan Sam threw up all over it. However, they need to do us all a solid and get better pillows; the bed was good, but those pillows not so much. Price is typical for a Saturday night. Place was packed, and we had a blast! Staff was nice, and dinner at Faradays Steakhouse was the BEST! So romantic! $$$ but so worth it! Of course, we will be back! read more

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8/04/2016 One of the few original casinos still standing and operating under the same name since the gambling boom (1990) in Blackhawk- Went with my mom and sister for a ladies night away - Mom had member comps for a room-(free is always nice) My sister has had a lot of surgeries and is not mobile as I, so we needed extra accommodations like near an elevator for easy access- They were more then helpful and made us feel very comfortable during our stay- I decided to play in there casino and play there points to get rewards - I did spend my first hours there trying to hit something- But wasn't feeling it- Although part of my new membership was a free buffet after playing a half hour we passed by the buffet because it had a long line- We decided to dine at Farraddays for Dinner - However we took full advantage of the buffet for breakfast and think it's by far better then dinner- It may have to do with there waffles and bacon- (yum) Made my morning for sure Overall great service provided in all areas of the casino- Our room was comfortable and the two meals I had in the establishment were delicious- Overall we were satisfied and I was impressed with all they have to offer for being one of the older (but original) great casinos in Blackhawk- read more

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I booked my room on what I thought was their website and then when I got up here I found out I had been double charged for a room my room was only $59 but they charged me $117.39 on my credit card then charged another $75 and casually mentioned that my resort fee would be taken out of that. In addition the front desk staff was not very helpful and every time I made coffee or tried to make coffee in my room all the power shut off. I was only up really early to make coffee because housekeeping kept knocking on my door even though my checkout time was 11:00. This was a better hotel when it was the Isle of Capri versus being the horseshoe read more