TL;DR: close to being a really great restaurant, needs some server training, better directions, less tacky decor. Also don't spray chemicals on the table that smell while we are eating-- gross. But food was really good, and it was a fun time.
This is such a unique idea for a restaurant, so we were excited to try it out, despite my misgivings about the irony of paying to cook our own food.
The decor inside was just short of TGI Friday's-level commercial, which was surprising considering this isn't a chain. It felt like it though, between the laminated menu with pictures and the tiki head on each table with buttons to call your server.
We started with the cheese curds for an app-- they were clearly frozen and not homemade-- gross and greasy.
Speaking of servers, ours was nice, but failed to explain the restaurant concept to us before we ordered. If we had not have researched before we came, we would have had no idea what to expect. A simple "have you been here before?" followed by directions and explanations on how the restaurant worked would have done wonders for our experience. But instead, we got clipped and quick directions on how to cook our food (which were wrong-- if we only cooked the 2" thick ribeye for 3 minutes as instructed it would have been blue) and then were told to press the button if we needed anything else.
What was most concerning at first was that we had raw meat and only 1 set of utensils-- our fork and knife. We were supposed to flip our raw meat with the same fork we are eating it with?? After I asked we were informed the meat was sushi grade and safe-- but that was alarming! Also it was difficult to flip the food with a fork and knife-- I think a huge improvement would be supplying tongs!
Our server never cleared away our used app plates, drinks, etc. we had to ask for more water by pushing a button. This made me feel rude for asking!
On the plus side, the food was great! It was seasoned really well, and we cooked it well on the rocks. However, the rocks lost some of their heat later on and I wasn't able to get my salmon skin crispy. It would have been nice to be told to cook everything right away instead of eating in shifts. Again, this could have been fixed with some better crafted directions!
While we were eating, the staff also was cleaning the table behind us, and was spraying a chemical which was very disruptive smell-wise while we were eating!
This restaurant is close to being a great place to visit, but just needs some server training, better directions, and less tacky decor. Good food though! read more