I walked into the store this morning at approximately 0945 hours. There was only one female…read moreemployee behind the counter and there were several customers waiting in line. I stood near the batteries for a bit hoping someone would assist me but help never arrived. The female employee was overwhelmed (why would they put her in this position?) After getting no help or acknowledgement, I left the store and drove to Auto Zone on Clayton Rd. As soon as I walked into Auto Zone two employees immediately began helping me. Customer service still exists at some places.

I have been going to this auto part store for decades.. They've always treated me courteously, and…read moretheir assistance has been greatly appreciated.

It's an old school auto parts, not some huge chain. I have a '53 Chevy truck, and they have parts…read morefor my small block. Anything they don't have in stock, you usually get the next day from their warehouse. They know parts. Not just how to use a catalog-

This most have been the easiest place to go to when I needed a new car battery. As I don't leave…read morethe Martinez area, I had to do my shopping around. Yes, I have triple AAA but there cost was well over $300 for my battery and installation. The store itself is pretty small, the battery selection was not that great and the shelves looked a bit empty. Definitely smells like an auto store. I was able to go on to their website and find the battery I needed at the right price. The cost was about $175 with a $20 deposit fee that was returned when I gave them my old battery. Since ordering it online, I thought it would be quicker. When I went to go pick it up, there was a mishap and it took the poor employee forever to find it. He went back in to the warehouse and looked for it, talked to other employees, and come to find out. It was on the shelf of the store..... I could have pulled it. Anyways, don't expect much. Come here for your car parts and leave. They definitely do not have any special parts you may need. They did advise me to head over to the dealership as it may be the only way to get this piece. Thanked him for the advice! There are a bunch of teenagers that work there so I'm not sure how knowledgeable they are about cars. But I can always be wrong.

I can't say enough positive things about this location and specifically Luciano the assistant…read moremanager. It was over 100 degrees outside and he took the time to fix my back license plate mount that was stripped because Mercedes Fairfield lied that they fixed it. The metal bracket stripped the plastic on the license plate mount. In and out of the store 3+ times to get tools and adjust the plastic expansion nuts. It's a temporary fix but it's better than getting pulled over for no plates at all. Thank you again and God bless you!

Well stocked and clean store with lots of available staff. However none of them will ask if you…read moreneed help finding anything. Stood in the wiper section for about 10 minutes trying to find a rear wiper before giving up. Turns out those are in back somewhere and you have to ask for them. Got what I needed and will probably be back if I need anything else at odd hours.

Came in to see if they could check my battery in my car to see if it needs to be replaced…read more The guy couldn't find where to attach the device. Then tells me you just have to take it to Mercedes dealership to find out. I had called the other day to ask if they can check and the guy on the phone said yes so when I brought it in now it's a whole different story.

I came in here looking for a specific batter for a company van which I had never replaced on the…read morevehicle before and the employees present were very helpful! I think their names were Josh and a heavier set man, maybe Charles. They let me borrow all the tools I needed to replace my battery and helped me out with knowing what connections needed to be removed in order to replace the battery. They seemed busy at the time but the employees still took time to help me out will definitely be returning.

Dr. J.H. Chan Ph.D…read more We are most thankful and grateful to Mark Nguyen, Internet Sales Manager at Concord Lexus for helping us test drive and purchase our Lexus RX 450 HL SUV . Mark helped us with all of the necessary sales and guarantee paper work. Mark also gladly helped drive our newly purchased SUV for us to our home. Mark in the following day or two followed up in explaining and up loading some of the functions on to the SUV's computer display. We highly recommend our friends and family to Mark in case they are interested in purchasing Lexus cars at Lexus Concord.

John gave us impeccable service from start to finish! General manager was also extremely helpfulread more

Best service. They are super polite, willing to help, very educational and kind…read more I've been to this location about three or four times and any time I've had a problem whoever is at the desk has always been willing to help and support me. Honestly, the workers here should be provided with tips because they are doing sometimes a mechanic's job. They aren't pushy about buying products rather trying to make sure that the problem is fixed and I really appreciate that. Kudos to you all

Will is the actual GOAT!!! He jump started our car in a DIRE time of need (in the pouring rain, on…read moreNew Year's Eve, in the parking lot of 99 ranch) and was such a kind soul. I would absolutely buy anything and everything from this location, they're incredible and truly saved our night!!

I dealt with Carmen and Thaddeus and we received absolutely amazing service before the Fourth of…read moreJuly holiday We were able to pinpoint all the things that we needed. We purchased it and received excellent service from Carmen. We can recommend AutoZone Clayton thank you

This morning my car wouldn't start. AAA got to me quickly and confirmed it was the battery but…read moretheir replacement price was steep. I called AutoZone on Clayton Road and spoke with Jim (store manager) to ask if they install batteries and could test the system to rule out the alternator. He said yes to both. When I arrived, there was a line; I asked for Jim and he helped me choose the right battery for my car and budget. I also picked up new windshield wipers and washer fluid. Jim came outside and, no exaggeration, had the new battery installed in about 10 minutes, popped on the new wipers, and ran a charging-system test. The test result showed alternator was fine; it was just the battery. What I loved: * Clear, honest guidance from Jim (no upsell, just what I needed). * Quick install and system test right there in the lot. * No installation fee for the battery (huge plus compared to other places.) * Convenient location with solid inventory. AAA was helpful for the initial jump/diagnosis, but AutoZone saved the day and my wallet. Big thanks to Jim and the team for turning a stressful morning into an easy fix. Highly recommend this location.

I appreciate the knowledgeable Manager who helped me and answered some questions pointing me to the…read morecorrect product. It would've been five stars, but there were two other workers who were chitchatting and I've been in the store for at least five minutes looking at different products. Since I'm a woman, it's important to have an idea already of what is needed, so I know when they're trying to upsell me.

Had a bad battery and urgently needed it fixed. Every Toyota dealership told me I needed an…read moreappointment tomorrow, which didn't work because I need my car to go to work and make money. Ruben was amazing. He checked the battery, confirmed the issue, and replaced it quickly and professionally with zero hassle. Super knowledgeable, calm, and genuinely helpful when I was stressed out. The replacement worked perfectly and got me back on the road the same day. Ruben is exactly the kind of employee that keeps customers coming back. Huge thanks to him!