This is a really awesome shop. They're over 30 minutes away from me, but I always make the drive…read morebecause they're honest, fast, flexible, and incredibly knowledgeable. I've only had good experiences here. They've never tried to upsell me or rip me off, they've always given me fair pricing, and they've always been upfront about what actually needed to be done. It's hard to find a shop you can truly trust, and that's exactly why I keep coming back. I highly recommend them.

Our pool pump died and was no longer available. Pentair had a new model. Scott talked to me about…read moreinstallation of the new pump. He said he had 12 in storage and he would go get one for me. When we arrived, it was in the counter waiting for me. They carried it to my car and told me if I had any questions with programming, just give them a call. It was well worth the drive from Stockton to Rancho Cordova to find a place that cares about their customers and takes time to answer all your questions. The pump was also $150 less than the major pool place in Stockton, where I hate to go. Callen's has earned my business and we will be back. Thanks Scott and staff. We appreciate you!!

Started off well. John is knowledgeable & willing to answer questions. He does not volunteer…read moreinformation despite his great pride in providing quality service. I hired him for chemical service only & that is all that is given for less than 5 minutes per week. Over a year ago, the pool sweep filter began developing debris, which John indicated was due to a tear in the filter. I also purchased a new pool sweep when he was first hired. I repaired the filter with RTV silicone based sealant. This cured the issue for 1+years. Recently, I noticed the debris recurring in the pool sweep filter. I left a note with his check inquiring (no reply). Then, today I telephoned him to ask why he had not given me a heads up. My husband witnessed the entire conversation. John accused me of yelling at him when I merely questioned him, & further stated he did not appreciate my tone. For a man who takes such pride in his work, it was surprising at his reaction. I've recommended him & secured a client for him. He said he has clients who love him & is now turning away others. I apologized (for nothing as my husband said I had every right to question him). John said we had this discussion previously & it was not his job to look nor does he even observe such issues. I wonder if he takes the same attitude for full-service clients. I know several who use him & they say he doesn't even let them know if water level is low or any other such basic care concerns. A simple handwritten note near pool equipment or in the mail slot is too much to ask from this guy. I get the responsibility, but for a guy who brags about himself, put in the real quality service that makes you stand out. In addition, shortly after hiring John, sent out a lengthy letter asking for a full month's payment for less than a full month's service due to a personal issue. That was a first. After my unwarranted apology, & his fractured ego unwilling to see me as a customer of value (purchased pool sweep, which could have been bought for less elsewhere, referrals), I said, "we're done." Beware of the guy that tells you how "impeccably honest" he is. That should speak for itself. He has mastered the art of omission in quality service - knowledge but no business sense if "he" feels offended.

John came over this morning and was great. I'm fairly new to pool ownership and didn't have anyone…read morehelping me with the do's and don't's of pool maintenance. John went over everything with me and explained each step. He replaced my pool sweep timer, reprogrammed my pool and hot tub pumps. He replaced O Ring on pool and hot tub pumps, and stopped my leaks. I really appreciate the time he took explaining things to me, and making sure everything was operating as it should. Thank you John!

My wife and I attended a Premier Pool Open House at their offices with the intent to just "to…read morelook". We met Jeremy and he gave us an idea of what to they do, what to expect, and some light design options from the showroom. He offered to visit our house to make measurements so that he could create some design mockups of possibilities. Within a week or two, Jeremy sent us a "first look". We asked for a few edits here and there given we had no ideas where we wanted to go with it as we completely leveled our existing yard and kept nothing. We were amazed by the first drafts given that we didn't think a pool would fit in our yard comfortably. Jeremy was extremely patient with the design iterations as we played around with ideas. The designs sold us and we were all in! Initially we thought it would take 6-8 weeks for permits to be pulled after we gave the green light to proceed. They ended up being approved in less than a week and we broke ground about week later. Premier was extremely fast with their team of contractors and subcontractors from demolition to full completion. From breaking ground to filling with water was less than a three-month turnaround. With several of those weeks the result of Christmas to New Year's vacation and time it takes for various components like decking or pool interior to cure. Premier was great with communication in terms of letting us know each morning who was coming on any given day. Usually we heard from Jeremy and our construction manager Teo a day or two earlier than Premier's automated emails on next steps. While Jeremy and Teo were clear, it was nice to receive the emails to make sure we heard everything correctly. Pros: Showroom has too many option to choose from! LOL! From textures to colors, there was almost too many. They even recommended visiting tile shops if we wanted to explore other colors. Jeremy was extremely polite and patient. He was readily available by both text and email for any questions we had. Teo was also great at stopping by to check on progress and see if we had any questions. He was also readily available by text message. We had them install a specialty BaduJet Turbo Pro. We pointed them to the website and they took care of all specs to fabricate the pool around it, all additional electrical work, and all additional plumbing. Recommendations for Premier: It would be great if some of the subcontractors were brought "in house" to provide full wraparound services. We opted to install tempered glass so that the pool could be enlarged and moved closer to the house. But we had to coordinate that on our own with a window contractor. We will use their subcontractor to install rock facades on our house. It would be great if they could have done in under the Premier contract at the same time they were doing the pool facades. I get it, they do pools, not houses. Premier took care of all the electrical, water, and gas hook ups that were related to the pool. We had to work with a couple of the subcontractors on the side to add additional sprinkler lines and move some electrical wiring on the side. Those also would have been great if it was done under the Premier contract as well. Premier's contractors and subcontractors obviously knew what they were doing so they pool just kind of came together. It would be great if Premier had a larger portfolio album of actual photos of pools so that we knew in advance what we were getting. We "trusted the process" and it all came together, but I could see some clients desiring to know more in advance. We subcontracted out the construction of a custom kitchen island because Premier doesn't build them (again, because they build pools), providing subcontractors provides another opportunity for Premier to be full service.

One year update... our grass is now filled with valleys from sinkage so rolling your ankle WILL…read morehappen. You can see where all of our pipes were ran in our yard. Our concrete is completely lifted from the ground and will most likely break soon and our pool sweep that comes with the pool does not work and has honestly never really worked. The pool itself is good but everything else that definitely costed a pretty penny, looks like crap and is dangerous. Very disappointed.

Great customer service. Fast communication. Helpful tips. Would recommend them to other people…read morelooking to get their pool serviced.

We thought our pool pump was a goner, but Ross came out promptly and diagnosed the issue right…read moreaway. He fixed it on the spot and saved us from wasting more time and money trying to figure out what to do next. He even provided more tips for moving forward. Fast, friendly and amazing service -- highly recommend!

Did a great job on painting pool. Helped with the tiles work . Fast service…read more Drained pool and cleaned bottom applied epoxy paint for great price

I can't say enough good things about the job this company did for us. I received an estimate…read moreseveral years ago, but due to unforeseen circumstances, the project had to be put on hold. Even then, I knew this was the company I wanted to move forward with--and I'm so glad I did. The staff was punctual, efficient, and did an outstanding job from start to finish. They arrived on time as promised, got straight to work, maintained a clean workspace, and wrapped up seamlessly each day. Although a few days of rain extended the timeline slightly, I truly appreciated that they waited for good weather to ensure the work was done right. The new tiles, plaster, and step markers turned out absolutely amazing. Everything exceeded our expectations--and my kids are in heaven!

Been using them for over 2 years. They are great! Great communication and tech is consistent with…read moretime and day of service. Highly recommend!

My pool pump was not getting up to pressure after I cleaned the filters, so I called H20 Pool Care…read moreto schedule an appointment. Jeff answered and, much to my surprise, he spent some time to give me free phone support to see if he could fix my issue without a service call! It is uncommon these days to find someone who will try to help you like this. His advice did help, and I was able to get my pool sweep working. I still had H2O Pool Care out to do some diagnostic work on my system. The technician who came out listed the issues and gave me quotes for additional work. I have to say, I was very impressed by how personable and knowledgeable Jeff and his staff were. I've used a few different pool companies over the years, but this is the best customer service I received yet.

I am so grateful I found Bruno! He has great pool experience, is always super nice, reasonable when…read moreI need to have something fixed and my pool has never looked better! Thanks RGM pools!

I manage my own pool monthly but when my filter stopped working I needed professional help. When I…read morecalled RMG, Daniel answered right away. He fit me into his schedule that day and there was no charge for him to take a look at what might be wrong. During his visit he was able to test a few things and a small tweak had things working again. RGM will be the first place I call if/when I need any help with my pool. Give them a shot!!

We had a great experience with Jason from Pool Pump Pros. He was able to fit us into his schedule…read morefor the very next day, had excellent communication, and even arrived early for the appointment. Jason took the time to look everything over, diagnose the issue, and explain what was going on with our pool system. It looks like the repair will need to be handled in a couple of steps, and I really appreciated that he was straightforward about the situation rather than trying to sell us on something we didn't need. He was professional, knowledgeable, and incredibly helpful and to top it off, he didn't charge us anything for his time today. When we're ready to move forward with the next step, Jason will absolutely be the person we call. Highly recommend!

Our pool pump went out after 20 plus years--so can't complain but no fun when it does so. Love the…read morenew pump--so quiet and it is even programmable. You won't go wrong if you hire Jason to recommend and install your new pool pump.

John did an amazing job cleaning my pool. Today is the first day of spring but the weather feels…read morelike summer and ready to swim. Thank you

I've been with Pool Heroes (John) for almost a year now and have been very satisfied with response…read moretime, cleaning service, and a plan that fits my needs. Previously managing my own chemicals and cleaning, the cost of a pool cleaning and chemical service was a major concern to add into my budget. John worked with me to provide a plan that allowed me to still do maintenance on my filters if time permits, which has been a great balance for me. Having two kids somehow took up my time to maintain the pool, and Pool Heroes has been there to make sure the pool is ready to swim at a price that I could afford - with an option for me to keep doing the semi-annual service that I am happy to do my own (filters).

They are on time every week, and do great job, always going above & beyond…read more I use them for weekly maintenance. Had pool heatpump installed by them aswell Thanks

I was a client of Bishop Pool Service for about five years. I inherited them from the previous…read moreowner, so they're well aware of my pool being a saltwater pool. That said, it was always a challenge to get them to use salt instead of chlorine when they would adjust chemicals and clean my pool. No matter how many times I asked, they would forget and continue to use chlorine, which unfortunately was too harsh on my toddler's skin. I made multiple calls about this and reminded the technicians multiple times about this, but I would still get a new technician every six to nine months, and I had to start all over again. The two straws that broke the camel's back were: 1. A 30% increase in monthly pricing 2. A new technician explaining that the reason they can't add salt is because it slows down his route I switched over to Ralphie's Pool Service and am already much, much happier. Ralphie's pricing is significantly less expensive, they bring their own pool salt, and they don't even charge you for the salt. Bishop also charges $300 to clean pool filters compared to $100 with Ralphies. Joel (my technician for the past year at Bishop) was awesome btw.