1. Hotel Providence

1. Hotel Providence

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Providence, RI

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Hotel Providence

3.6 (206 reviews)
ModerateHotels
Open 12:00 am - 11:59 pm

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Bed bugs!! Manager Brad was zero help! I stayed at hotel providence on March 3 2025. This experience was my much different than the positive experiences I've become used to in the past with Wyndham properties . I pull up , the valet didn't move from his lean on the valet desk fine. When he say I was staying at the hotel offered zero help carrying bags from car to lobby ( also fine but weird) still tipped him $20. Being a weekend out we went out downtown and then I ended up falling asleep on the couch and not the bed . In the morning when I went to move from the couch to the bed, I was disturbed to find bedbugs all over the mattress and sheets. I immediately gathered all my belongings and went downstairs. I went to go show Manager Brad, the videos of what I just found. He had no interest in going and looking at the issue with me and told me he'll look into it. I literally just found bugs in the bed and he said he was gonna look into it or bring me no help or even an apology I had a $3000 Louis Vuitton duffel on the bed along with all my jackets. I said what is the procedure on making sure these are clean he said he wasn't sure of the procedure on that. So as a general manager, he had no idea how to even rectify a situation. I call back the next day and he said there was nothing in the room, even though he saw the videos that I took seconds before talking to him. He is extremely unprofessional. I will never go back to this property. This is something I've never had to deal with a Wyndham before and I've stayed at this property before I know it very downhill since the last time I stayed there . Beware . They'll openly let their customers stay in rooms with bedbugs and do nothing to help out . On top of that the bathtub was absolutely disgusted, filled with long black hairs when I filled it up with water. It seems like the cleaning and hygiene factor at this hotel has tanked in the past couple of years. I have video and pictures showing the room with bed bugs for anyone who wants to see them . I am praying that I didn't bring them home with me . I wish I could up load the videos here that show them moving

Scratches from Valet Parking
Lance D.

AVOID. I was ready to give this hotel a 4 star review until I looked at my car the next day. We paid $40 for the overnight valet parking and I even tipped the valet an extra $20 upon my arrival. When we left the next morning it was raining so we rushed into the car without giving it a good look over. The next day we noticed these scratches all over our hood (more not pictured). I'd like to believe it wasn't the hotel staff, but either way that means they aren't parking cars in a safe location. This was on top of paying approximately $350 for a one night stay...

Nice lobby
Alan B.

On their website, the Hotel Providence claims they offer European flair and New England charm, and that their hotel is steeped in historic character dating back to the 19th century. This is 100% accurate from my perspective, an old, beautiful and nicely maintained property, with a lovely lobby and wonderful architectural details. They also say that you can "Savor a delicious meal or handcrafted cocktail at Backstage Kitchen & Bar, serving creative New England classics with innovative twists". But according to recent Yelp reviews and my prior experience, this is sadly not the case. They currently have a 2.5-star Yelp rating, as was evident by their nearly empty restaurant and bar the other evening, as we walked past on our way to Red Fin Credo (which was packed). It's unfortunate, as the hotel restaurant is very attractive and offers a wonderful outside patio. The rooms are spacious, with high ceilings, large windows and large bathrooms. The staff is courteous and attentive. They provide complimentary (and quite good) coffee first thing in the morning, in the lobby. And they offer valet parking, which was $30 a day. Note that there is a parking lot directly across the street if you don't want to hassle with a valet, which is $25 a day. The fitness room is in the basement. It is large and well equipped, but of course it is windowless. There is a stairway down from the lobby. They provide treadmills, elliptical, dumbbells, a small Hoist universal and a weight bench. It's fine, certainly adequate. The Hotel Providence is in an excellent location. This is my second visit and I'd be happy to return. Rates are not inexpensive, but you do get an attractive room, comfortable bed, bathrobes, and a beautiful property. One nitpick on this visit was the lack of pillows. This is supposed to be an upscale hotel, but our bed had only three pillows. Two per person should be the minimum for any hotel, especially for the "only AAA Four Diamond luxury boutique hotel in Providence," which is "passionate about providing stellar hospitality."

Beautiful church with a clock played a beautiful sound during the day.

If you are looking for something older and boutique this would be it. The best thing for me was the view from my window of a beautiful church and steeple. Food options are limited and not open long enough. Walking distance to other bars and restaurants.

Pretty clock
Marie H.

The gentleman that checked me in at night was super nice. The room was pretty, but the walls are thin. Didn't get any sleep first night, since the person above me kept walking around. They did give me a white noise machine for the following night and offered ear plugs. I can or will sleep with ear plugs. The machine help somewhat, but never got a full good night sleep. Last night getting my car, I found it strange that 2 valet people had been riding in my car together? Why? Both mornings trying to get my car before 6 am was a challenge. This morning I called the front desk starting at 5:30, had to keep calling back for over 20 min. Front desk attendant Jason was nowhere to be found. Barely made it to work on time. Horrible!! Location great, pretty, but not worth what you pay!

Helena E.

Recently, I've found myself staying at boutique hotels. Hotel Providence is a beautiful establishment. It's right in the heart of downtown Providence. This area boasts culture, color, and liveliness, which you can see and feel as soon as you hit the streets of Prov. The parking lot across the street from the hotel has beautiful murals - you should definitely check out if you're into that sort of thing. I stayed in a standard room with two queen beds for a business trip. The room was nice, clean, spacious, with a decent view of the city from the 5th floor. The room came with a mini-fridge, safe, desk, ice bucket, coffee/tea maker ironing board, premium channels, pretty decent free WiFi, two white robes, and a matching pair of large slippers. The room did not come equipped with a microwave but you can simply call the front desk and have one delivered to you if you need one. Okay so can we talk about the bathroom? The lighting was excellent. Also, this was one of the first hotels I stayed at that had a digital scale. It also had a magnifying ring light. I fell in love right there. My only gripe about the bathroom is that they don't have shower caps. I feel like that's a very basic bathroom essential. The hotel itself is interesting. I stayed on the 5th floor and the architecture seemed almost maze-like. It would be interesting to know what the building served as prior to becoming a boutique hotel. FYI: There is no free parking in/around the downtown area (someone please correct me if I'm wrong). I think this is a major flaw for the city. Even Washington D.C. has free parking after a certain time, even with all their zoned parking. Valet is $30/night. Everything else is metered. The front desk staff were interesting. Not really rude or friendly. Just there.

Exploring
Traci V.

Staying here was so nice. Staff awesome- room awesome- location awesome- price good. Covid restricts so much but everything was clean and tidy and the staff will even bring happy hour to your room since bar was closed. The weather was frightful but with so many food and drink options in this Arts district I was happy to face the cold winds! Pet friendly so this is a huge plus for us!!! You have to walk up to the college to find some grass for your pet (and bring your tissue for pick up) but the walk is so nice. I wish I could give this place 5 star but it's not THAT fancy;) still pretty nice! We love the history behind the building too!!! We stayed in 304. 2 queens and a pull out sofa.

Dust connected to door frame.
Brieana A.

I will begin with the positives of The Providence Hotel which I contribute to the 1) the Staff, and 2) the location. I will state that the Staff (Sam & Elijah, and others whom I did not interact with) were great as evidenced by their attentiveness to the check in/check out process, room change support, and attention to the lobby snack area. Yes, the lobby has complimentary snacks and beverages throughout the day; fresh grounded and brewed coffee, tea, soda, and water, and chips, cookies, and nutrigain bars! The hotel location is central to the downtown area located within walking distance to many schools, coffee shops, restaurants, and other sites to see. The hotel is about 9.4 miles from the airport, which as of Nov. 2023, was a $20 Uber ride; Uber and other ride sharing services are easy to get to and from the hotel. For the two reasons mentioned above, I give Hotel Providence two stars. Minus three starts for the value and cleanliness. I paid $260 per night for a W, Thur., & F. With this cost, I could have expected updated and clean facilities. Rather, within one hour of being assigned to my room on the third floor, I observed a mouse run across my room from the closest to the other side of the room. In looking at the closet, I noticed droppings and noticed that there was not only a gap between the closet door and floor, but also between the bedroom door and floor. In addition, the first bedroom had peeling wallpaper, leftover hair in the shower, and some light bulbs that did not work. I called the front to report the pest concern to which they agreed to switch my room with a "sorry". I quickly packed up and went to the lobby with my belongings to obtain my new keycard to a bedroom on the fifth floor. Happily, there were no mice observed in my new room; however, again, the room had leftover hair in the shower and sink, dust/debris under the beds, other furniture, surrounding the front door frame. I was far too tired to change rooms again, and under a tight schedule to change hotels; thus, I kept everything in my suitcase until it was needed and put towels in front of the bedroom and closet doors to ensure no visitors were able to get in. Lastly, the noise level was concerning on both floors- the walls are thin- coughing, grunting, talking, and alarms can be heard in the rooms. I had to put a white noise application on my phone all three nights to ensure I was able to sleep. While I understand there are budgetary issues with the state of the economy impacting staffing and the ability to address general maintenance, and that this hotel is located in a downtown area where pest may be more prevalent, this issue needs to be address as there was at least one more in my group who had a similar experience on a different floor. In summary, this hotel is located in a central area; however, it is outdated and not what you would expect paying $260 per night for a basic room. I think Hotel Providence has potential and this experience must be reflective of the difficult economic times many businesses are going through.

View of Snow Street lot from our room

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Nice Hotel right in the center of town, I don't know if I'd stay there again but it is historic and is fun to stay at at least once. Enjoy!

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Nice hotel! Only thing was $28 for parking seemed a little much! But overall it was a comfy, cozy room!

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Ask the Community - Hotel Providence

Review Highlights - Hotel Providence

The staff was so warm and welcoming, and I seriously couldn't have asked for more fun, magical, and authentic weekend.

Mentioned in 3 reviews

Read more highlights

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Hampton Inn & Suites Providence Downtown

Hampton Inn & Suites Providence Downtown

3.9
(92 reviews)
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Checking in was super easy. I did it through the app and it was easy to come to the desk and pick…read moreup my keys. The only issue I had was that I requested a late check-out and the person working the counter really gave me a hard time about it. I understand that late check-outs aren't guaranteed, but her attitude about it was really off. She kept insisting that I need to speak with her manager to approve it, but she never offered to get the manager. I just gave up and decided to speak with someone else the next day. When I came by the next day, the person working let us have the 2pm check-out and the manager did happen to walk by and said it was not an issue at all. And it turns out the girl from the night before did mark me as a 1pm check-out. Honestly, though, this was still an issue because housekeeping came at 1pm to clean the room... The room itself was a room. Clean and standard to Hampton Inn. The bathroom was good, with a nice shower stall and good water pressure but a low flow toilet. My room was in a separate part of the building with only like 6 rooms on the floor. This was nice when it came to hotel noise. However, the windows are very thin and the complaints about car drag racing all night are not incorrect. The location of this hotel was fantastic, an easy walk to many of the sights in the area. One day we decided to take the shuttle and that was fabulous. This hotel is worth staying at for the shuttle alone.

This is the worst hotel I have ever stayed at. The general manager is absentee, the staff is rude…read moreand will hang up on you while airing grievances. Apparently house cleaning is every other day despite charging four season rates, requiring minimum stays with 30 day cancellation policies. Wake up early because valet parking is really the only option and a huge morning bottleneck is certain.

Graduate by Hilton Providence

Graduate by Hilton Providence

3.1
(326 reviews)
$$

I must say we had a beautiful stay. I got married and this was my hotel of choice. I stayed two…read moreseparate nights once with my family and then once with my husband, back to back days. So this will help the review. The Thursday night we stayed was my mother and I, she got a junior suite. It had 2 king size beds, a beautiful living room area with a lot of seating and tv, a huge walk in closet and beautiful decor all around. This was a perfect set up for all the girls to get ready for the wedding the next day, it was spacious and made for beautiful pictures. Some areas do need a little cleaning up, and some decor needed a little tweaking but overall the room was magical. We stayed on the 10th floor and overlooked the city, it was a beautiful view. An issue that I ran into was the doors slam HARD. You'll get used to it but it sounds so loud you can hear everyone leaving their rooms if they don't slowly close the door themselves. Also the toilets when you sit they move, kind of feels like they're broken even though they aren't so be mindful of that. And then being that high up be mindful it takes about 5-10 minutes for the shower water to warm up. It does get extremely hot after that waiting period but if you didn't know you'd think there's no hot water. The check in process both times was pretty smooth. When my husband and I checked in for our stay, the lady who checked us in was pushy and kind of rude. I didn't like her very much, an older taller woman. All the younger people were sweet as pie and very helpful. We stayed In a one bed and this was excessively smaller to what I had the night before of course but we worked with it. I think for the price point for this room it didn't match. Yet again we needed the hotel for pictures and the ambience, and it did its job being able to take pictures in the lobby, the grand staircase the balcony area all of those were worth it. But I would never get that room again , it's not worth it. The decor is beautiful don't get me wrong but we had too much stuff from the wedding that room became extremely tight- fast. The elevators are very small, and creepy. But they did their job. The security personnel were great. They did their job, were great to talk to, and very kind. They even helped us navigate places- when we had questions. They became like our friends because we used them a lot since so many of us were in and out to prep for my wedding adventures. All and all I had a great time.

Long overdue review for my (2) night business stay at this hotel, let's go!…read more- I'm loyal to Hyatt, however- no options in D/T Providence...thus Hilton is my next choice - I've never stayed at a "Graduate" property, and yes they are different! - I like the idea of an older building/hotel that "fell out of favor" and gets renovated (it has character!) - Front desk/service was very good upon check in - Room was upgraded b/c of my status with Hilton (thus a bigger room/suite) - Although the decor of the room clashed AND no way would I ever decorate like that, it had a good vibe - Room was big, clean and comfortable - If/when I were to head to Providence again for business, yes I would stay here again

Hilton Providence

Hilton Providence

2.6
(199 reviews)
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For 3 days only: Friday, August 29 - Sunday, August 31, there was a free Disney & Alice in…read moreWonderland Art & Cosplay Expo in Hilton Providence Downtown Hotel. The website was easy to use to book the free tickets. The expo was open on Friday 6-9 pm and Saturday & Sunday 12-6 pm. I entered Hilton Providence Downtown Hotel on Saturday around 1:30pm and saw a sign that the Amazing Art Expo was on the 2nd floor. I headed upstairs and followed some more signs to the Amazing Art Expo. There was a table of prints selling for $15 each and free prints for sharing the event on Facebook or Instagram. The Amazing Art Expo had tables of Harry Potter, Studio Ghibli, Disney, Star Wars, Alice in Wonderland, and so much more prints. No photography was allowed in the room. The prints were selling 1 for $35 each, 2 for $30 each, 3 for $25 each, and 4+ for $25 each. David Sobolov, the Voice Actor for Emperor Kaido in "One Piece," Gorilla Grodd on The CW Network drama The Flash, and Sean Carlson, a freelance artist born and raised in New York, were both at the Amazing Art Expo. It was nice to walk around and see the different prints. There were a good amount of people.

Look at all these one star reviews! Shameful for a Hilton. I booked rooms with breakfast included…read morein the price on Priceline, they cost more, and the hotel just would not provide what I paid for. So I had a half dozen kids doing a college tour and had to go off site somewhere else for breakfast when we were on a tight schedule AND I PREPAID FOR BREAKFAST!! I had proof of this and the very snotty front desk clerk with endless attitude said he couldn't see it on his end so he couldn't do anything. Well, contact a manager I said, and he refused. They said a manager would be in 10 am the next day, an hour after we would have left the hotel. People with problems in the morning - too bad, it seems, that is their approach. This was bad enough, but then it took many hours of my time explaining it to these people. Very little to no acceptance of their fault in this, nor agreement that my printed receipt specifying breakfast should have been accepted at the time, even though they admitted this has happened before. They said Priceline shouldn't offer this option, but a year later I checked and it was still an option! This is pretty strong proof in my mind they do not deal with their business, they see problems and ignore them instead of fixing them. So they are prepared to let you pay for breakfast on Priceline, and just not provide it. The manager was nice enough, but it was way too much effort to get my money back, taking many phone calls - in my view they should have been running to give it back given their huge failure to perform. It seemed like absent hours of time to try to force them to refund the difference, their plan is to just not provide and keep it. I had 50 rooms of college tour business this summer, and I didn't bother to even quote them, as you would expect, and went to an IHG which has been great with a well reviewed breakfast by my clients. Sorry, but read these reviews regional manager to see you need new leadership here. I am not the only one thinking this hotel is a disaster.

Providence Marriott Downtown

Providence Marriott Downtown

2.9
(246 reviews)
$$

Stayed here for a work trip, so although I didn't get to choose my lodging, this is not the one I'd…read moreever pick. This hotel is lackluster at best and dated for the typical quality you'd expect from the Marriott brand, basically a Marriott disguised as a 3-star hotel. Other than the fancy lobby areas (which they upkeep to make you think it's high class) the room itself is musky, old and outdated. Vents were dusty, and I found a water bug in my room on arrival, but after a long day of flying and unpacking your bag, no one wants to move rooms. Parking is a steep charge $32 a night for not even covered parking which wraps around the building because several close spots are for preferred club members. Of course no complimentary breakfast is provided (expensive restaurant) but at least they had coffee in the morning. One nice thing was the shuttle service that will take you within a couple miles, and service/drinks at the bar was great. I would not say the location was amazing, as it is downtown but appears a bit away from a prime spot full of bars/restaurants.

Already in love with this property already…read more Staffs are very kind, eager to help. Shuttle driver knows the best spots to eat! Rooms are recently renovated so it features the modern comfort and design Marriott hotel have. M club is easy access from the lobby too. Swimming pool and hot tubs are back for the summer. Also, gonna love the pop-up event where I get to try the free fried rice bar at the lobby! Never had that at other Marriotts!

Hotel Providence - hotels - Updated July 2026

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