My rating is based on the time it took to order parts and actual repair time. I did not feel there was a sense of urgency in ordering the parts for my dryer and so I went a month without a working appliance. I am thank it was summer and things could air-dry much faster - huge disappointment. However, the techs who came all three times (yes, three trips) were very kind, very professional, and very informative. I called several times to check the status of the parts and repair times, and that staff was understanding of my frustration and appeared to be empathic. I am just annoyed it took as long as it did to get the parts. read more

I wish I could give this sham excuse for an appliance company a ZERO! The freezer on our Miele refrigerator/freezer went out while we were out of town in early May. The technician sent didn't stay at the house for 5 minutes. He said it need a mother board and door switch on the door. He said the boss would call with additional info. There was not a call for over 2 weeks. I called them and the phone person said someone within the shop said it was a pre-existing condition (i.e. not covered) and they would call back. Again, we never heard anything from them. Long story short; I worked with the home warranty and they sent a second repair company that was competent. They broke the machine down and for it was an inverter on the freezer. read more

worst ever! 3 technicians came to my house 6 times, not only couldn't fix my microwave issue, but caused more issues and they couldn't fix that either! and after 6th trip, they claimed my microwave is working as designed, while it doesn't even stop after you open the door, it keeps going!!! whose microwave doesn't stop after the door is pulled open??? and it wasn't even like that before they cahnged out the mother board, the door hinges and who knows what other parts!! omg the worst experience ever!!! read more

I was assigned an Astro Appliance technician through our home warranty policy. Wow, what a mistake! My original request for repair was submitted seven weeks ago and my refrigerator's water dispenser still doesn't work. The technician has made three visits and each time leaving after a few minutes saying that another part has to be ordered. I'll admit that a water dispenser is not critical to the refrigerator's function but I still want the repair request to be taken seriously. read more

Another one star review! Save yourself the headache and DO NOT use this company. They hire contractors who do not care about their job. Ross was the contractor that came to our home. Took them 2 weeks to come out and told us the reason my fridge was broken is because I was leaving it open, which is not accurate (I would know if it was open). It's been a month since the claim was filed and they have not solved my issue! read more

Astro Appliance Service - Appliances & Repair Near Me - Houston, Texas

Unbelievable send technician to fix refrigerator who does not know how to fix!!!!! NOT RECOMMENDED

It's been six weeks since Astro Appliance first came out to repair my washer. Today would have been their third visit if they had shown up. Appt 1 - came and diagnosed problem. Said they had to order parts. Appt 2 - never showed up. Appt 3 - came with new parts but said it wasn't enough and needed more parts. Appt 4 - never showed up. Appt 5 - never showed up. When they no show, there is no call or text to explain. I had to call them to find out what happened and reschedule. Several times I called but no one answered. It said their machine wasn't full and couldn't accept messages. The man who came to the house was kind and he did fix my dryer on the first visit. It's just that there seems to be no sense of urgency on their part to finish the work. They are contracted through American Home Shield. I really hate leaving negative reviews but I don't want other people to be stuck dealing with such poor service. read more

they can't even do a simple agitaor dogs replacement. They've been paid and will not respond to my calls. I paid $95 for nothing.

Stay a from this repair company, if you have a warranty advice then not to send them out to do your repair, they will lie to keep from fixing your appliances, and your warranty company probably like that as well,so they won't have to pay! People avoid this appliance repair company in all means read more

I wish I can leave a 0 star.. this company is pitiful! I really don't know how they are in business still. It's been 4 weeks and my ice maker is still not working.. there was 10 ice cubes made after 2 weeks of them installing a new ice maker. The worker said this is plenty and went off with his day. Good luck if you get stuck with these worthless people. read more

In a word, garbage. First Home Warranty referred us to this company for dishwasher repair. We told the technical service representative about the mistake, but they insisted on ordering a part anyway. We waited 15 days, and they installed the part, but they messed up the simplest connection, so the water from the sink came back into the machine and ruined the entire kitchen. They don't even know how to make the simplest connection. STAY AWAY. read more

My rating is based on the time it took to order parts and actual repair time. I did not feel there was a sense of urgency in ordering the parts for my washer. Waited over 2 weeks, never received a call with updates. Had to call to find out the part was ordered and another week before the part came in. Never provided any updates on service request. Technician came out and the wrong part was ordered. Called to get an update, still waiting for call back. Technician was nice and apologetic read more

we hired these people through cinch home services. we had a issue wit the top arm of the dishwasher not working and they said it was the detergent we were using,.these people deserve t be put out of business. they are these russians that jhave no clue what they are doing. i called them 2 minutes after they left and they wouldn't come back. Cinch will not use them anymore. read more

if your home warranty ever places you with this company, ask for a rematch!! it took them over a month to *attempt* to fix my fridge and would never say that they can't fix it to the home warranty for the cash out option. "We're a repair company. We're going to keep trying to repair it". RUN. read more

No Communication Not Showing up for appt Repair that doesn't stay repaired. I'm cancelling my home warranty read more

Gross incompetence. Submitted a claim with American Home Shield on August 4. Astro only showed up on August 19 - with the wrong part. This was after we had a video call and the refrigerator was remotely inspected. Not answering phone. 7 calls today. This is Texas. The same ineffective and sloppy service can be expensive. Any refrigerator that is out of action for 21 days will have all contents gone bad. Advice: Use somebody else. Anybody! read more

Please be advised that Astro Appliance should not be used for appliance repair. I have been waiting since June 11 for my refrigerator be be repaired. Originally the technician did not keep the appointment and no one called. Secondly, when the technician did come, he could not make the repairs but needed to order a part. I had to wait two weeks for someone who knows how to install the part to be available. There was still a part that needed ordering after all, and I am still waiting. My main problem with this company is their lack of communication. I would not have used them but my refrigerator is still under warranty and I had no choice. read more

Terrible service. Don't waste your time. They came four times and still didn't fix my dishwasher. The first technician, Ronan, came three times and blamed the plumbing instead of solving the issue. I requested a different technician. I had a licensed plumber check everything, and he confirmed the plumbing was perfectly fine. They sent Egor, who spent the whole time on the phone with Ronan and repeated the same excuse. He was extremely rude and ill-mannered, wouldn't even respond properly while standing in my house, and tried to raise his voice to tell me the issue was with the plumbing -- which had already been ruled out. He refused to give me a receipt, didn't bother testing the dishwasher, and told me rudely to test it myself. Completely unprofessional read more

I recommend trusting the negative reviews. This company was assigned to me through my warranty provider, and it's been over a month with my issue still unresolved. Their customer service operates from an overseas call center and relies heavily on scripts without actually addressing the problem. They send out contractors who appear underqualified or inexperienced. This will now be the fourth visit to my home for the same issue. read more

Astro came out as part of a American Home Shield warranty. My switch on my downdraft vent is broken and they reported it as a missing part and because of that American Home Shield says they don't replace missing parts. The part is not missing, the switch is broken in two pieces. Now I have to wait on another contractor come out and verify that it's actually broken and not missing. More time off work because of Astros incompetence. read more

Do not use this company. I have been trying to get my washing machine fixed for 2 months. They were referred to me by American Home Shield. I would rate them 0 if I could. read more

I had a problem with my ice maker. Pavel came out quickly and after investigating the problem, he advised that the entire ice maker needed to be replaced. He ordered the new part and said he would contact me within 3-5 days. He followed up promptly when the part came in and came back to replace the ice maker which is now working great! Thanks Pavel and Astro Appliances! read more

Astro Appliance Repair is incompetent and lacks integrity. They were assigned as my service pro with American Home Shield in the middle of July. I had the unfortunate experience to have a dryer, dishwasher and microwave all break down within a week of each other. They came a week later and did the diagnosis and "ordered parts". I called a week later and asked for an update on the parts. The office manager said she would have to call the parts department and call me back. A week later, I called again with the same answer... she would have to check with the parts department and return my call. After this, she wouldn't answer the phone anymore. I was kind and respectful the entire time and really tried to be understanding of the process. I got AHS involved and they were able to make contact and Astro told them the parts were ordered. I continued to check every week and there was always a different arrival day for parts- they said they had received some parts but not others. I was giving them grace because I know imports have been weird. Then I called AHS again for an update after I received an email that I needed to contact them about my microwave/dryer. Mind you, now it is September 15, a full 2 months after I put in my work order. They said my claim was denied because Astro had reported to them that day SEPTEMBER 15 that they didn't order the parts because my microwave was full of mold and roaches and that my dryer line was clogged and that caused the failure on the dryer. First of all, NO, I don't have roaches or mold and my vent lines are cleaned regularly to prevent a fire. Secondly, WHY would they report this to AHS two months after they diagnosed the unit. They LIED so they wouldn't have to own up to why the parts didn't get ordered. So, I requested a second opinion. The new company came out the same day, diagnosed the units, ordered the parts and will be out today to do the repair. Less than 10 days from start to finish. Astro DID repair my dishwasher, but it took them two trips to figure the parts out and get it completed. I just can't figure out the audacity of this company to treat customers this way and to keep people waiting for months and then lie about the claim. Honestly, I spent enough money going to dry my clothes to have been able to purchase a new dryer. I was kind, patient, understanding and as flexible as I could have been. Reading these other reviews lets me know that I am not the only one. read more

Totally agree with Wynette R. NEVER have I experienced such incompetence from a repair company. I have now been without a clothes dryer for 41 days out of 74 because of faulty repairs and diagnosis. Even faulty repair replacement product. I am luckY our house did not catch on fire. I have advised American Home Shield but obviously they are not vetting their repair companies as they should. Just trying to reach their company on the phone is a nightmare. TERRRIBLE SERVICE. Even 1 star is too generous. read more

Astro Appliance Service - Appliances & Repair Near Me - Houston, Texas

Absolutely horrible, was assigned them back in May via a warranty request through Frigidaire for a broken latch on a new dishwasher. They came out quickly and said they would return in 3-5 days once the latch came in. Would have to call and call and email over and over to get any kind of response. Then I would be told it was coming in a few weeks and then that date would come and go, this happened several times. Over 3 months without the easy latch replacement which they say they haven't received but I confirmed is widely available. I called the Frigidaire warranty team and demanded they assign a different company, 3 months is too long. Absolutely do not use this company unless you absolutely have to. read more

Complete and utter incompetence. They came out 2 weeks before Christmas and the first guy had no idea what he was doing, didn't take the oven apart and left with a shrug. It wasn't until my wife called and spoke to a manager that they sent someone else out the next day. This person diagnosed the problem as the Control Panel. He told my wife he had to order the part and it would be 2 weeks. Then they called and said the part was in, 2 days before Christmas. The next phone call was one that they employee, apparently the only one they have, had car trouble and it would be the 29th of December before they could get here. After talkin to a manager they sent someone out with a CONTROL BOARD, not panel as earlier discussed. He changed that out and turned to my wife and told her he had to order a Control Panel, the original thing they came to replace. These guys are like the Keystone Cops, no clue whatsoever. Would highly NOT recommend they to fix anything in your house. read more

Astro came out to repair an NXR Range and promptly sent a technician who diagnosed the problem. I spoke with them a week later after not hearing from them and they apologized and noted the part would be in within a week. I called back 10 days after the part was supposed to be in and the man on the phone told me they do not even service NXR appliances! I spoke with 4 different people during this month long ordeal and NO ONE said anything about them not servicing NXR, even the technician who worked on the appliance! I waited a whole month and now have to start all over to try and get my brand new appliance working. read more

This company has come out to my house for a dishwasher repair and refrigerator repair. They were unable to repair either appliance after multiple attempts (7 trips) out to my house. This company has no idea what they are doing and are a scam. They lied to us and were incompetent. read more

The most dishonest appliance company I have ever encountered. The repairman they sent could not do the repair on my washing machine after 3 visits. The last repairman doubted that the part ordered was ever put in. So crooked! I ended up buying another washing machine after months of lies and deceit. read more

Absolutely horrible. Came to my house 3 times and fixed nothing. They take forever to get back to you and obviously do not have skilled technicians. DO NOT USE THEM! read more

Oh my goodness! These people were sent out by American Home Shield to fix my refrigerator ice maker. It took a week for the new one to come in (which I understand) but 5 hours after he left, we noticed PLASTIC coming out of the ice maker! The tray that holds water while making ice has huge chunks broken out of it! I called to let them know and they said the would "notify dispatch" and get back to me. I have started calling every hour because they ARE NOT calling me back! This is ridiculous! read more

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We were very pleased with Astro appliance service to our dishwasher a previous provider couldn't figure out. Vladimir showed up punctual, knowledgable and figured out what to do to get our appliance to work perfectly. So far so good. Cleaning like a champ and not throwing any error codes. Way to go Vladimir!! read more

After being assigned to them via Sears, the technician walked in for a second and walked out stating that he would be ordering parts for our microwave. Upon checking the status of the claim it showed closed, stating the parts weren't covered under our plan. We were never notified of this and were waiting the 3-5 days we were told it would take to get the part. Had I not looked back at the platform I would have never known. They marked the repair as damaged due to neglect when it was due to wear and tear. HORRIBLE SERVICE! read more

Where do I start. If I could give an 0 rating I would. American Home Shield(AMS) sent this company to my home to repair a gas smell coming from my Whirlpool dryer. Observing the technician the first time he came, I had my doubts if he knew what he was doing. After he was at my home for an hour, he tells me he'll see me next time( thru text message found out a part needed to be ordered). After he left, I looked up their review; 1 out of 5! I called AMS the next morning and requested another company to repair my dryer and why. I was told to let them come out a second time to repair, and if the repair was not done, another company would be sent out. They came, said part was defective, and another needed to be ordered. Came back a third time, didn't do the repair, said part was defective and needed to order another part. Long story short, that was the last time they came to my home. AMS would not send another company unless I paid another $135. I donot recommend Astro Appliance AT ALL!!!! read more

Man! I wish I would have read reviews when my warranty company sent them to me. Either the people in the office make things up or they don't communicate with their workers. Either way. Every time I called it was some different and they can't saying I said things I never did. read more

This is the most shittiest company i have ever encountered. I don't even know where to start. I have been without a refrigerator for over a month waiting on. them. They came they ordered parts and it took 2 weeks and then came to put the parts in stating that they needed more parts and then claimed they are more parts but they never did. I had to be on the phone with them everyday several times a day back and forth with them and the warranty company and all they did was LIED and LIED and LIED. Then they claim my warranty. company wouldn't approve it but yet you were just out last week and they approved the repairs from the first request and now since you realized that you needed more parts, the warranty company has cancelled everything. they don't make any sense. my warranty company stated that they never submitted anything to them to recently which is a month later. I have kids and medication that need to stay refrigerated. They couldn't care less. then when I asked them what is the out of pocket expense, they said they don't know. WAIT A MONTH LATER AFTER YOU ORDER PARTS, YOU DONT KNOW HOW MUCH IT COSTS. THEY MAKES NOT SENSE. THEN THE GUY TELLS ME THEY NEVER ORDERED ANY PARTS, BUT I HAVE BEEN CALLING FOR 2 WEEKS STRAIGHT EVERYDAY AND YOUR COMPANY SAID OVER AND OVER AGAIN THAT YALL ORDERED PARTS AND IS JUST WAITING ON THE WARRANTY APPROVAL. THEY ARE HORRIBLE. NEVER EVER EVER EVER AGAIN. read more

I had problem with Exhaust fan (Downdraft Vent System). I used the warranty company (Fidelity Home Waranty). Astro appliance tech came and he saw that it is not closing properly & hitting on the side and is a safety issue. However, Astro Appliance wrote to my insurance (Fidelity) that exhaust fan is working fine but making some sound.(Asto appliance did not report the problem correctly. This made Fidelity reject my request. I would say, they have poor communication within the company and incompetent to resolve the problem read more

Warning, long complaint! Unethical company! Don't trust them, they are liars! I have a convection microwave that (still) needs repair. I contacted my home warranty mid-Sept and they sent Astro out to repair. Apparently my microwave needs a new panel, but they decided upon themselves to replace it with a new microwave (non-convection, cheaper cost, lower value) without even getting approval from the warranty company. Which is a no no per the home warranty. I immediately call the home warranty and they confirmed that they didn't approve it and give Astro a call. While I'm on the phone with the home warranty, Astro lies and state that they replaced the panel, not the microwave. For proof that they actually replaced with a new, substandard microwave, I had to send a video to my home warranty of them coming in my home with a huge microwave box. Then miraculously their story changed and they told my warranty company that GE sent a microwave and not the panel. That's pure BS! Why would GE send a microwave (not even matching the existing) vs a part! So I worked with the warranty company and said, I don't want these liars back in my house until my microwave is fixed. It's now mid-Nov and Astro brings my microwave back un-fixed! When they called to schedule an appointment they said it was repaired. So here I am, almost 2 months without my microwave! Everyone lies at Astro, the receptionist/ customer service, technicians, and managers! Don't trust them! I hope my warranty company stops using them and I have told them that I don't want them back in my home EVER! read more

This service came from Fidelity Home Warranty. They should be ashamed to have this company on their list of service providers! It has been 6 weeks since Astro Appliance has had this request and we have experienced poor service from the top down. Customer service with scheduling is nonexistent. The repair person supposedly diagnosed our washing machine problem, ordered parts, returned and still couldn't get it working. Another part was ordered and we have gotten the run around by telling when he would return and then not returning with no call or follow up! Absolutely DO NOT use thIs company even if they are assigned by Fidelity! If I could give a 00 rating it still would not be low enough. read more

To the lady who handles service calls for this company. You are incredibly rude!! I have never encountered someone so disrespectful over the phone. The representative I spoke with was incredibly dismissive and seemed to lack any interest in assisting me. It seems like you must absolutely despise your job to treat people the way you do. I'm tempted to call you back and just hang up on you!!! Just like you do to everyone else!! read more