John the owner is awesome, he made sure to see what the situation was and helped make it better. He…read moreMakes sure that your well taken care of. Ask for him if you go there!

Quick stop after work today and left with way more than I expected from jewelry that was given to…read moreme. Super thankful and had a good experience. I recommend.

Mr. Greathouse and the rest of the crew have an eye for what you want. Top notch service and…read moreexpertise

I purchase all of my jewelry from This location. The staff is helpful and attentive, they're also…read morebudget conscious if you have a spending goal in mind. It's is my goal to shop family owned over the big box retailer. With that being said there is no jeweler on site. However all of the diamonds have great cuts, good clarity and great craftsmanship. Me and my wife purchased our wedding bands from here. I've also come back for earrings, necklaces, etc. I've received nothing but exceptional service every time! I strongly recommend you shop here!

I bought a wedding/engagement ring set. Felt like the…read morequality for the price was great. I bought it in September of 2021, she started wearing the ring on October 31 2021. They sized her ring for free as they said they would, while we were there to get it sized we bought my ring at that time. In April of 2022 my wife lost the diamond of the engagement ring, it happened at her job and there was no chance of finding it after a search. Needless to say she was extremely upset. Heres the important part. I went to reads the following day told them what happened.... They looked at it for a few minutes, then came back and said it shouldn't have fallen out, said it was their mistake. No questions asked. They replaced the diamond and reset absolutely free of charge..!! I was truly amazed and impressed. I would recommend reads From the purchase price, the quality, and the great customer service. I Thank everyone at reads for making what could have been a nightmare and stressful situation into an easy and satisfying result. I can't put into words how thankful we are.

They crew here is always friendly when I come in. They made getting a loan so easy when I needed…read moreit. I have gotten a couple of loans with them and it was never a hassle.

Amazing staff and jewelry!!!! Excellent value! Recommend highly!!! Staff are very knowledgeable,…read moreprofessional, courteous and friendly!!!! Jewelry is high quality and thoughtfully designed!!!!

I referred my son to Rachel and Barb and he reports receiving exceptional services. He reports…read morethey listened well, explained terms in a layman's way and made him feel welcome. Best of all his now fiance lives the ring!

This business has top quality customer service. They went above and beyond for me, with a…read moreprofessionalism and ethic many business are lacking. I'd definitely do business again with them! Thank you Aaron!

Nice people. They guy with the beard is funny. They pay pretty good for the gold I sold. The…read moreonly thing is they don't have anything out for sale.

I needed to go and get my wedding bands cleaned before my wedding next week and was greeted right…read moreaway by Atikah. She was so personable and fun to speak with in my short encounter and followed up right away with the appraisal I needed. Love Diamonds Direct and will definitely be back moving forward for all of our future jewelry needs!

My now fiancé purchased my engagement ring here and it's absolutely gorgeous. He explained my…read morevision to Allison, she worked with him, and designed a beautiful ring of my dreams all while staying within his budget. I have always heard good things about this place and lots of radio ads recently and so far, it's living up to my expectations. We stopped in earlier this year and the staff was friendly and not too pushy. I love everything about how this ring looks and fits and I know if there's ever an issue we can go back to honor the lifetime warranty. We plan to eventually come back to shop for our wedding bands here. Overall so far so good!!

The guys that work here are awesome, really friendly, and they have a pretty good selection of just…read moreabout everything with decent prices

I have never left a review on anything in my life, but I left here taken advantage of. I bought a…read morePlaystation 4, and purchased a warranty. The Playstation was defective in many ways. This sucks in the first place because I live 30 minutes away and now have to spend another hour in the car, but because of what was offered I decided it was worth it. I called in and the person I spoke with said they'd swap it out for a Playstation that is a level above the one I purchased for $10-$20 more.. The reason for this is that they thought they were out of the level of Playstation I bought. when I arrived the manager reneged on the offer, and said I'd have to pay the full difference for the better Playstation. They found they did have one left that was the same as mine. FINE. That is okay. Reneging is not okay as a business, but giving me the same thing if you have it is okay. However the manager said I needed to pay again for the warranty on the new one.. THIS IS A PAWN SHOP. Things are negotiable. It would have been nothing for her to take off the amount of the warranty and allow me to leave with an okay experience.. Instead she wanted to suck every dollar she could out of me. After spending 2 hours in the car dealing with this, and being sold a bad system.. You just can't do a single thing for me? I would have never drove all the way back there had I known I'd be spending more money on the exact same thing. My girlfriend is moving in 2 weeks and needs a new tv. I was planning on buying it from this place, but that is not happening now. Just really bad business, and I could see this is the type of place to get you for everything they can. Not concerned with repeat business.

I've been a loyal but sparse customer since 1998 when Tim designed my wedding ring. 10 years later…read moreI divorced and traded in the gorgeous ring for a ruby (my birthstone). I am going back to have him recreate the original wedding ring because I loved it so much. Tim has an artistic eye and listens to his customer. This is hard to find in a chain jewelry store and I will never buy from one of them. Tim is the artist and I am as well. Together we are going to make something exciting. I'm not rich in money but rich in honoring local artisans. Tim is one. Value is in the eye of the beholder. Labs are great for the newer generation, real is for us ol' folks. Learn about gems, diamonds and know you are no longer abusing the less privileged because diamonds and the like have been in circulation for centuries. Leonard DiCaprio supports labs. We have a yellow lab and a jack russell. That's our lab preference. Lol and good eyes.

I will never take another piece of jewelry into this business which btw has bankers hours and then…read moretheir not there at the times 11-5 either, I big rip off as far as what they charge they make up the amount standing there. I took two very simple repairs in there on 9/3/21. Horrible customer service and horribly organized. If there is a minimum charge of $12.00 I WAS NEVER told that. Went back twice they could never find my stuff..I picked it up today 9/21/21.