I saw some negative reviews given for this branch, so I just wanted to share my positive…read moreexperience. There is a gentleman by the name Sam, who is hands down the greatest most kind and empathetic human that has ever existed. He goes above and beyond to listen, provide solutions, and does so in a timely manner. Thank you Sam for all you do. Whether it's the quick visit, the sit down and talk about options or the quick bill pays he's there to help.

Most credit unions are already a better option than any bank, especially Citi bank. At SFCU, the…read morestaff and employees treat you with respect and dignity. They can empathize with you and the fianncial needs of the current economic times. Xochitl A. a quality environment designed for professionalism, and Robert G. did his best to make sure I did not take advantage of Credit Karma's predatory personal loans! I will always come here first before doing any major life/financial decisions. thank you

The employees at this bank have been very helpful to me and helped me accomplish my goals as…read morequickly as possible. Many other banks would push my needs aside and tell me to come back the next day, but these people really worked hard. Special thanks to Fanny, Kelly, Gloria, David, and Ian! You guys are the best! Thank you for helping our business succeed. In addition to the excellent customer service, there is always ample easy parking right in front of the branch and May restaurants in the plaza next door which makes it easy to grab a bite to eat before or after your visit. I highly recommend this branch!

I have been banking with East West Bank more than 40 years. Though the personnel and management…read morehas changed several times, the service remains smooth and no change in their customer service. Fanny, Vi, Kelly just to name a few all treat us with highest recognition and always make us feel we are important. They value treating customers very personal and do their best to please us. I will always continue to recommend East West Bank

I've been banking here for decades, and every time I've thought about switching banks, I always end…read moreup staying because of this team. They greet me with respect every time I walk through the door, and any time an issue comes up, they find a way to resolve it quickly and professionally. Kelly, Ella, and the rest of the staff consistently go the extra mile to make my day. Their service, patience, and genuine kindness are truly rare. I'm more than happy with this branch, this team is an absolute gem. Highly recommend banking here.

Great hours and prompt service! Love the evening and weekend open hours…read more While I don't need it, the tellers are multi lingual and being adjacent the 99 Ranch market makes banking convenient!

Updated and has ATM with Assistance…read more Normally, I don't like going into the bank to do any transaction due to wait and having to drive there in the first place. When I do need to get cash or do transactions that require me to go inside, this location would be my favorite. It has the updated ATM's with Teller assist that are great and easy to use. No more having to line up to see an actual teller. Area has always been clean and no clutter.

Horrible service at this branch. Management team has no management skills. Long lines. Rude team…read moremembers. All they do is talk/chit chat and when you ask them a question they act like customers are bothering them. This branch needs NEW team members. All current members NEED TO BE RETRAINED.

Went there for a credit card application, I had an appointment at 2pm, but I was seen as soon as I…read moregot there , which was 15 mins sooner, my banker was in the middle of his lunch and helped me when he knew I arrived earlier, I appreciate that a lot , it was amazing customer service and he was very professional, I was in and out for 20 mins ! Never had speedy service at a bank so fast and efficient like that ! Highly recommend

Never had any issue banking here before and recently came to get some papers notarized. Everyone I…read morespoke to was friendly and helpful, especially Martin Vasquez and Max. Max helped me get the initial information I needed and to set things up with Martin. Martin was very patient since I had several documents to review. His knowledge and expertise helped complete everything properly and added a layer of security that put my mind more at ease. Looking out for the customer is always appreciated and a "plus".

Opening January 12, 2026! Opening January 12, 2026!…read more 12-15-25 Monday - This shared network's ATMs are NOW OPEN! Finally a branch nearby! No more long drives.

On May 18, 2026 while visiting Arrowhead Credit Union on grand in chino I witnessed a very…read moreconcerning situation involving one of your employees and a customer. The customer was yelling, cussing, calling the employee names, and becoming increasingly aggressive while she remained calm and professional throughout the interaction. What concerned me most was the lack of protection and support for your employees during the incident. There appeared to be no physical barrier or safety measure between the customer and the employee, and although a security guard was present outside, he did not intervene, attempt to de-escalate the situation, or ask the individual to leave. As the customer became louder and more hostile, it was upsetting to see the employee left to handle the situation alone. I understand businesses want to create a welcoming and personable environment for customers, but employee safety should also be a priority. Situations like this can quickly escalate, and employees should feel protected and supported when dealing with abusive or threatening behavior. It was honestly very difficult to witness such disrespect toward this young woman and your staff. I hope additional measures can be considered to better protect employees and ensure they feel safe while at work.

My wife and I sincerely appreciate Rino Han's kindness, patience and expertise during our visit…read morelast week. She made a complex banking issue much easier to understand, and her consistent support across our visits means a great deal to us. We would gladly give her a 5-star rating. Michael F.

I am writing to formally express my dissatisfaction with the service my 91-year-old father and I…read morereceived at your branch today. There was a window marked for customers with disabilities, so we waited there for a considerable amount of time. When it was finally our turn, the teller, Cathy, told us to return to the regular line. My father is 91 years old and cannot stand for long periods. Unfortunately, he forgot to bring his ID. We respectfully asked whether he could still make a deposit. Cathy consulted another staff member and informed us that it should be acceptable. We also presented his credit card as verification. We were not attempting to withdraw funds -- only to make a deposit. Despite this, the process took an excessive amount of time. As a result, we were 30 minutes late to his rehabilitation appointment. This caused unnecessary stress for my father. My father has been a loyal customer of this bank for over 50 years. He was deeply disappointed by the lack of efficiency and consideration shown during this visit. We respectfully request that your branch provide better assistance and sensitivity toward elderly customers in the future. Thank you for your attention to this matter.

Thankfully, there was no line when we went in on a Saturday! Was in and out of the location in less…read morethan 10 minutes, 10 minutes because we had to set up an appointment. This is also the first branch in a while that I have gone to where everyone is very friendly!

Just wanted to give a special shout out to the branch manager Eduardo Trejo that helped me out with…read moremy situation. My credit card was put on a hold where they initially told us that we had to wait over 28 days for the hold to be removed. I drove to the branch and Eduardo did everything he could and my credit card was unlocked the same day immediately. Thanks a ton!

Well let's see where do I start !…read more So last night I get several notifications that fraud was happening. Password changed. Phone number changed. The whole enchilada as they say. I was on hold for 30 minutes at 9pm waiting on the fraud dept to answer the phone. When I got to them they were awesome they cancelled everything and locked everything down. No money was lost. Whew right ! They said just go into your local branch and we will fix everything for you Oh and the fun begins! Had to open a new checking and saving account No problem let's get started. Oh no you need to make an appointment sir. We don't have anything Available. Like WHAT!!! Your bank just had fraudulent activity and gave me a freaking heart attack Now you are saying get to the back of the line we will help you when we can? Well surprise I closed my account went down the street to CHASE and opened up an account online. They had appointments too but they helped me get started and now I get 300 extra dollars because CHASE appreciates my 30 years of business. I was with Union bank that got bought out by US Bank So I guess the old saying is true it takes years of business to create a relationship and 60 seconds to lose it! I guess I will use the Chase app now lol

they're ripping people off. They wanna charge me $7 for cashing a US bank check that was issued to…read moreme. This is their bank/check why charge $7?!

Brand new location. However only for the look. No one is available to…read moreOpen account, all the time no one is able to assist you all the time! No one is willing to work before one hour closing time.

Just called in, and the person who picked up the phone is so educated. He answered all my questions…read moreprofessionally.