Horrible experience dealing with this Ford dealership. I inquired about a Shelby GT350 on-line. I wanted to know whether the vehicle was available. I also wanted to know what an extended warranty from Ford would cost, and warranty options. I asked that this information be provided to me by email or text so I could see if i wanted to proceed with driving out to inspect and drive the car. I received no response by text or email. Instead, a female employee called me to tell me that the car was available. She did not read my inquiry email, and asked me to repeat my request orally on the phone. I told her that I was very disappointed that she did not read my on-line inquiry, and asked to talk to the general manager of the dealership. Then, she got very rude and asked me if I had a problem dealing with a female employee, which was very out of line. I asked again for the general manager, and she put me on hold without saying anything. Another aggressive employee then got on the phone, who had not reviewed my inquiry, and was not going to respond by email, as I requested. She was aggressive and rude. I again asked to talk to the general manager, and she refused, saying that the manager does not talk to customers. I gave her the option of transferring me or sending the information I requested by email (so i could see it writing), and she refused. I then told her I would not deal with this dealership and ending the conversation. I am stunned by the lack of professionalism and aggressive behavior of salespeople at this dealership. I wanted to by a $60,000 car, and wanted to be treated with dignity and respect. Not at this dealership. I now see that their Yelp rating is 1.5 stars. I see why, and will buy elsewhere. I will also report my experience to Ford, as I have never been treated so poorly by a car dealer. read more

If they had negative stars they would receive that from me. I called because I was interested in a vehicle they have. I tried to speak with someone in sales and in finance. I called both times and couldn't make it past the "Gatekeeper" Jacob. What an arrogant and pathetic excuse for all things customer service. I told him I'm an out of state buyer and he kept telling me I needed to schedule an appointment to come in person. I told him I'd like to secure a deal before I get on a plane and come to Chicago. He told me if I wanted to make a deal I would have to make an appointment and show up in the dealership. I asked to speak to a sales manager or someone in finance and he refused. I was told that he is the only one I can speak to. I even told him I already submitted a credit app so they knew I was serious. This dealership either could care less about out of state buyers or Jacob is the most misinformed employee I've ever seen. Either way this dealership is an absolute nightmare to work with. Sometimes it might be worth paying a couple thousand more to not be treated like this!!! HUNTLEY FORD SUCKS! PS- JACOB DOES TOO!!! read more

i live 5 hours away and they wont let you talk to a sales person on the phone. you have to make an appointment and come up there don't want to talk with a concierge, had question for a salesperson to buy vehicle . i dont understand this if i lived there i would be happy to make an appointment would not recommend Believe the bad reviews. This place is poorly operated . read more

They tried to sell me a truck with fees on top that amount to another 20% of the price. They tried to sell me a transportation fee couple thousand dollars. that's why they keep their prices so low on the website because they will try to sell you a bunch of crappy fees. Do not waste your time here. read more

This is a brief text exchange from a sales rep there named Scott. He gave my family and I the worst experience possible. He was fortunate enough to have a family come in after us whom had their vehicle stolen and wanted to replace it asap so he sold the one he showed us. Scott then went out of his way to send these passive aggressive and then just flat out cocky and ignorant messages. read more

Huntley Ford - A sales rep going out of his way to try and rub in my face he sold a vehicle that my family looked at earlier in the day. - Car Dealers Near Me - Huntley, Illinois

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I took my daughter in to buy a used Subaru Saturday. She liked the car and we began the typical negotiation process. I found the car on TrueCar with an attractive "Cash Price". They immediately claimed that it was a third party site and was a mistake (even though they used TrueCar to call us within a few minutes of us asking for a quote). I have called TrueCar and the dealer is under contract to honor the quoted. price (see image for quote), but they dismissed the very concept and said they could honor the price only if we financed. So not wanting to create a scene with my daughter buying her first car (her eyes were pleading me not to) I just said "ok ... take off some of the options VIN etch and Nitrogen Tire inflation , "Transportation Fee" (came from Aurora -30 miles), and this warranty that covers your key, your windshield and your tires and a couple other small items for several thousand. So that left our original cash price, tax, title, docking. I even agreed to finance and just pay it off even though we should not have had to.... So then in finance is see the tax as $2000 instead of what was on the sheet we negotiated with ($2,700.00) and I asked what happened. They said "oh yeah, the tax you saw was on the price will all the other stuff you took off" so in effect - they pocketed the $700 of "tax". FOLLOW UP: A "Gary" called from the dealership and agreed to meet at 5pm today to review my deal and try to reach a resolution. Though I was a bit angry still, he was calm and reassured me we could reach a resolution. I will meet with "Abe" when I get there, so we will see how it goes. RESOLUTION: After waiting about 30 minutes talking to my original sales guy, Abe did appear. He seemed to understand what had occurred and we were able to work out what I thought was pretty fair for that car in this market. It took a few tries and longer than I would like, but in the end they made good. Just watch, like any dealer, all the "add ins" and don't loose focus on the price of the car while your fighting off the add ins. 0ur salesman did seem like a decent guy caught between trying to keep the relationship while trying to follow all the rules and the dealer strategy of adding all the up-sells. read more

Huntley Ford - Here was the offer on TrueCar that they claimed was "incorrect@ even tough they control the pricing on TrueCar. - Car Dealers Near Me - Huntley, Illinois

I asked if they could email details of their inspection report so I wouldn't have to drive over an hour to get there. They said they can only show that customers that come into the showroom. They said they would face it but not email it. read more

Huntley Ford SUCKS. Worst experience we ever had at a dealership. We told the negotiating manager that we were at $46,000 including the 2k warranty, he leaves says let me present the offer again and our salesman comes back and says "looks you guys have an new truck". We get everything squared away, sit down with Derek in financing and he says okay $48k. I said "you mean $46k" he said let me go check on that. The salesman comes back, Corey D, and says where the miscommunication was that they were at $46 without the warranty. Before we left the desk, I asked Corey, "that's $46 with the warranty correct?" and he said "yes". We were very clear we were not at ANY point at $48k ever. He goes back, the negotiation manager comes back over and tells us what we said "doesn't make sense". We said "we're not negotiating again and doing this all over we were at $46k not a penny over with the warranty when you walked away." He got an attitude and leaves because we're not at $48k and that's fine. Another manager comes over... he completely ignores me from talking and is looking and speaking to my husband only and is also saying what we're saying doesn't make sense. GET EVERYTHING IN WRITING. We were VERY clear about not paying a penny over $46 out the door. It was very shady to sit down and hear $48 which we were very clear at $46k to the point of being loud. read more

Huntley Ford - Side entry - Car Dealers Near Me - Huntley, Illinois

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I came out to buy a new Expedition Max . the vehicle was being used as a demo for a manager with 2k miles even though the internet manager told me that it was not. After negations stated the sales man lied to me about the taxes that I had to pay on the car only to find out that when I agreed to the higher out the door price, they lowered the taxes and increased the price of the vehicle. I left after starting to sign documents in the finance office e over the lies. read more

Definitely BAIT & SWITCH. Called to inquire about a car and offered them asking price over the phone. Said I could put down a deposit and let's get the paperwork started so when I get to the dealership all we'll need to do is sign and be done. Nope. Can't do that. They NEED you at the dealership to begin any process. It's 2024. The ONLY reason that you can't handle all of the paperwork online is either the dealership is tiny (this one is not) or it's Bait & Switch. read more

Terrible experience from start to finish - insulted my son on his trade in - was able to get $8000 more(the true value of the trade-in) at another dealership. Yes you read that correctly $8K MORE! Also the F250 he purchased (elsewhere) had 100K less miles - same year - and was only $8K more and a Platinum vs King Ranch. This is how we feel - but on the other side you may have a better experience. read more

Johnny was great, transparent & so helpful on my recent purchase! I loved the communication and service provided by him ! Come see him for your next vehicle purchase!! read more

This dealer and Old Orchard Nissan who work together have to be the worst dealers I have ever dealt with. They will not give a price online and ask you to drive in, when you are not even local. You can't reach a manager and when you leave message with them, they never call back. Hidden fees are not on their website, you learn about them when you show up, There are tons of poor 1 star reviews and those are true. STAY AWAY AT ALL COSTS. read more

They are the worst. I called before I left they told me car was available. When I got there 40 minutes later, car was gone. Such a bait and switch. Then they tried to sell me something more expensive. Bad place. Don't go read more

Very poor customer service. I purchased a new car and was missing the second key FOB. Salesman said he would order it after 30 days. 3 months later after texting him multiple times with no answer and spoke to receptionist twice that supposedly forwarded the issue to a manager and the salesman with no responses. i will never do business there again. Also, they are scammers when it comes to the pricing, basically added other charges that were non-negotiable but would try to split the difference if I took their financing, the vehicle itself was bait and switch, I called on a specific vehicle that was listed online and said I would be there in an hour and when I got there they said it was sold. They got me the highest interest rate they could find even though my credit rating is 810 out of 850. I paid the loan off on the first payment but was still scammed out of hundreds of dollars. read more

My brother had a 10:00 am appointment for a specific car this morning. Last night after 8:30pm he received a call confirming the appointment for that car. He and a friend drove almost 2 hours from Indiana and my husband and I drove from 40 minutes away. Got there to find they sold the car, supposedly at 9am. Though we now suspect it was already sold when last night's call was made, we are upset they couldn't wait one hour for our appointment. I feel this is deceitful, discourteous, and reinforces the negative view of Used Car Salespeople. Now I'm reading on a recent 1 star review that they add 8-10% if you pay by check, which was how the car was to be purchased. Never ran into that before. I would have given a 1 star, but gave a star for the person at the front desk being courteous while we were all so shocked and upset. Beware of this dealership. read more

Absolute worst experience I've had buying a vehicle. I'd rather Fred flintstone it, than deal with these dipshits again. Could never imagine I would be dealing with the complacency and lack of communication I've had to deal with after purchasing. Six weeks later and I'm still dealing with this pathetic dealership from management down to people who "just answer phones." I'll note: there was a nationwide hack that effected thousands of dealerships across the board... but they simply used this as an excuse to be flat out garbage at their jobs.. They had no problem selling people cars though. they also had no problem telling me about this problem which delays registration until AFTER I signed all the paperwork- which was basically we will be back up and running in a couple days. Three weeks later and I was fighting kicking and screaming to get a call back because my 7 day temp plates were about to expire repeatedly and I needed new ones overnighted.. all I asked for was communication but even though I left voicemail after fucking voicemail with no calls back or getting stone walled by receptionists and whoever else that pawned off any and all accountability or responsibility.. My favorite is when the only time I could get calls back was when I had to get, I'll say, uncalm.. to which the rebuttal was "we're all dealing with this and the cops will understand if you get pulled over and you can just go to court and get it dropped." Admitting in that ignorant statement that Im the one that carries all the burden.. once again communication goes a long way. My second favorite is when my wife was on the phone with them compared to when I was on the phone- talked to her completely different which basically tells me they're punks on the other end of the line... "if he doesn't like it, he can just return the truck"... once again that is now my burden- happy with the truck- not happy with the selling party- but yeah I'll go through the whole hassle of returning, paying out of pocket on interest, going through the whole process again... brilliant. But wait there's more to this story with this shit-for-brains dealership... they never released the title. once again no calls back and stone walled down the line. They chose to lie and say I had to go through their financing even though I pulled up pre approved. I already knew this was a lie and re financed three days after purchasing. my credit union began emailing and sending mail saying they haven't received the title from the other bank and they may have to raise my interest rate until it is received. Mind you it's been six weeks. after both my credit union and I contacted the original lender- we learned that the institution never received the title in the first place. So here we go all over again but with the title. no communication, no calls back. Nothing for a week. Up until, you guessed it, I got "uncalm" and probably just got annoying by calling every hour. After finally getting bumped up to management (previously told they're not available evet), we got to partake in that complacency. if You're a manager at Huntley Ford- you're job shouldn't exist. -"I can't help that they aren't calling you back" -"It's unfortunate that you bought a car when you did and not our fault" (your deception and lies is what lead me to not raising red flags) - "unfortunate you re financed three days later" ( sorry I caught one of your lies about financing through them and re financed to get a much better rate) - "we have done our job in a timely matter and the title was sent out yesterday" (six weeks after purchase and once again no calls back when I'm the only one that holds the ultimate burden) Dont ever buy from here and I hope every last greasy employee at this dealership loses their hair.. quite honestly I'm glad I live an hour away because it's the only thing holding me up from walking in and catching a case. Dan the sales guy- the dude in financing- Cody in title department- and the dipshit retard in management spoken with.... Go fuck yourself and have the day you deserve. read more

SUMMARY: The other reviews noting that ZERO would be the best rating are correct! I arrived after a two hour car journey to look at a vehicle that I had seen advertised for $32K. The test drive went fairly smoothly although it seems it hadn't been cleaned as there was waste paper on the floor. They then appraised by vehicle for $3K, which was interesting as KBB lists it as $6K trade or $10K when sold privately. I was then presented with the *true* cost which, without government fees and taxes was $45K! From memory there was $5K for warranty, odd as there was still 3.5 years manufacturers warranty remaining. Other items included a $4K dealer preparation fee - preparing what I was not quite sure, and some other miscellaneous fees of several hundred each, great if you have no objection to just bankrolling their operation..... The sales guy was OK, I guess he was just following *orders*. When they thought the deal was about to collapse I was introduced to the manager, who I noted was sitting at reception when I left and as we all know managers usually sit at reception and not in their office!! They tried the really "hard sell", what was stopping me buying it etc. As by this time a couple of hours had passed I asked for a revised printout of the cost as I believed I had managed to negotiate them down to within a couple of thousand of the advertised price. Apparently the printer was not working..... I then discussed financing and was informed that I could only use their financing at several APR points above anyone else. They did say that I could refinance after 90 days. My CU told me I could refinance after 30, and the only reason they gave the 90 was that they would lose their commission if I refinanced before 90 days - good to know! In the end the deal fell to pieces as the sales team had tied themselves in knots and forgot that I didn't want to trade-in my old vehicle and so the figures were out by $3K. To conclude, I would suggest that you look elsewhere for a vehicle unless you really enjoy the full on *sales experience*. read more

Was interested in purchasing a truck test drove it made a deal when I told him I was paying in cash he refused to sell it to me. Says they make no money unless you finance with them so no deal. He threw papers on the floor and said I wasted his time. Salemans name was joon very poor business ethic stay away from this place read more

Worst dealership ever. The prices look great until you find out there are almost $10k in fees added to any price of any vehicle. These people are absolutely insane! I feel so bad for anyone who bought a vehicle from these people and overpaid. The vehicles they have are all bought from auction, buyback/lemon vehicles and are all in rough condition. Most come from Canada and you will pay extra for that. read more

What a joke! If only I could mark zero stars! I've been in here on two separate occasions. Today I went in after I inquired about a car that wasn't on the lot but in transit. They asked if I could come in and talk some numbers to see if it's something I'd like to do once the vehicle arrives this week. I went in, and asked them to value my trade in so I can get an idea of what the total cost would be. The greasy, slimey, and dirtbag salesman immediately asked if I'll be signing today to buy this car (that hasn't arrived yet, or that I haven't seen yet). I said probably not as I haven't even seen the car. His response was "well it's pretty busy here on a Saturday so we don't have time to even give you a value of your trade in".. I walked out immediately and won't go back. Bunch of dirtbag losers that should be working in the sewer system where they belong. read more

I can not believe a Ford dealer is allowed to run bait and switch scams like this place does. The prices are not the prices...these people will add 25% or more to the price of the vehicle and act like it is normal operations. I think they honestly hope the buyer will not notice. Buyer Beware!! 0 stars if I could. read more

The most liar car dealer I've ever seen in my life. Do all sales consultants lie? They will never give you out the door price unless you go there because they are trying to scam you. DON'T GO!!!!! read more

Terrible experience. Salesman agreed to take the unadvertised excessive ($2500) markup off the price of the car, wait and wait finally get to talk to finance signing paperwork and they added the $2500 fee back on. Not sure how this place is able to do business. Online pricing is very eye catching but they will screw you. They will try their hardest to take advantage of you.do not but a car here. They are not an honest place read more

Complete waste of time. They made us wait hours to talk to someone about financing. When we finally did it had been almost 4 hours, tried throwing in ridiculous fees, horrible pricing for rates. The workers all were standing around chatting doing nothing while we sat. Total scam, there's a reason it's at a 1 star with almost 200 reviews read more

Terrible experience. Went in ready to buy an electric vehicle. I even called ahead to let them know which vehicle I was looking to drive. When I got there, the vehicle was at 0% charge. I asked to see another vehicle and when I saw it was a lemon resale I asked to see why. He said don't worry about it, We can look at that later. He also told me I had to get financing from them to buy the car. read more

STAY AWAY!! Bait and switch!! We went in for a truck and they told us it would be 12K over sticker price. Joon was also extremely disrespectful. Save yourself to time and don't shop here read more

I submitted a request for a car on cars.com. nobody replied. when i called today they said they won't sell me a car n california. they wanted me to fly out there. and they wanted me to ship my trade in so they could look at it. are they nuts?? how can they even be a car dealer without selling online?? Complete idiots there. They lose so much business because of how they operate. horrible customer service. Stay Away!!! read more

Unethical, unprofessional and untrustworthy. Spent a few hours between inspection and test drive to have them sell the car during our visit without our knowledge. I understand it's a business however the intentional lack of communication and empathy was just creepy. read more

Typical sleazy car dealership. All of the other reviews about forcing you to come in and not dealing over the phone are true. I am out of state and had to make 2 separate trips there just to talk pricing. Once there, they pull the typical "dealer financing" pricing, discouraging you from using your own financing. Got an insulting offer for my trade. I regretfully purchased a 2023 F150 from them. With that, I purchased the Ford certified extended warranty, and 2 months later, still do not have the warranty under my name. After numerous calls to the dealership (which always start with the typical call center bs) and prying my way to talk to a manager or finance, I finally had to call Ford directly. The warranty is still not registered in my name. They sold me an extra $2,200 warranty and tried/are trying to not hold up their end of the bargain and pocket that extra cash. I could not discourage this dealership enough. Sleazy, slimy, dishonest, uncaring, selfish, and downright rude are all mild adjectives I would use to describe this dealership. RUN! read more

Don't let this place fool you. They show low prices online only to switch the prices once you commit to buying the car with fees and charges. read more

Terrible, drove all the way out to see a vehicle, then they claimed they did not have it. I had made an appointment to specifically see that vehicle. It's still on their website. read more

just saw Igor levit and got a great new car. love my new 2024 bmw m3. great service. very professional.

Most bizarre sales experience I have ever encountered. I am a senior widow in Tucson and saw the exact used car I wanted, one identical to the one I am driving. The dealership refused to allow me to buy the car unless I incurred the added expense of flying to Chicago. Of course, that would additionally mean I would then have to drive it 1800 miles home, by myself, in 100 degree temperatures. They could offer no reason except "that's how we do it." Don't bother calling Huntley if you live out of state, unless you are willing through extra money and time away. read more

Christmas miracle! In today's economy and marketplace one could find themselves with less then desirable credit. Not find the vehicle in stock, deal with pain in the rear sales and finance consultants in the Car dealer world. NONE OF THAT at Huntley Ford! I got a ridiculous used car rate, found they truck I wanted, got a fair trade in value, and drove off in a great new ride. Go and see Peter Kashuba in sales at Huntley Ford. He will take the time to understand what you are seeking. Derrick Marquez in the F&I department must work for Santa Claus. He has magic fingers! Highly recommend buying from Huntley Ford read more

Huntley Ford - My new ride! - Car Dealers Near Me - Huntley, Illinois

Thank you for allowing me to waste over 2 hrs of my time to see a vehicle that wasn't even there. Why did I make an appointment and ensure it was there before driving over 30 miles one way ? It's a shame this is "customer service " . Sales guy says I can call you in a few days when it comes back , zero percent chance of spending a damn nickel here . read more

Absolutely horrible experience with someone on a call to inquire about a car. I wanted to start financing to get approval to save time before I got to the store and the person I spoke with would not comply with my request. All she kept saying was come into the store come into the store come into the store and we cannot do anything until you come into the store. Well guess what. I'm not coming into the store and I'm not going to be treated like that by you or anyone else. I know what I want and I'm very busy with my family and with my business: coming into the store before you do anything sounds like I'm getting ready to get scammed. No respect from the person on the phone as a potential customer. No interest in dealing with people like this. Now that I looked at reviews to make my own I can't believe how low it is. Interesting how it's one point something stars on yelp who has very tight security on reviews being real and when you look on Google it's four point something. Obviously they are scamming there with buying fake reviews or having people put fake review reviews on Google. How can there be a one point something on yelp and a four point something on Google? I've seen this with other companies like home remodeling companies where they have terrible reviews on yelp with every kind of complaint you can imagine and Google they have all five stars somehow magically. These guys are obviously scammers and they're screwing over a lot of people to get reviews that low on yelp. I would never do business with these people. read more

Overall worst interaction I have ever had with any dealership. I purchased a vehicle with Huntley Ford, and now the next day it won't start. Vehicle is on the charger now and waiting to see if it's just a battery or more in depth issue. Frustrating on a new vehicle that was $50k and claimed to have been fully assessed by their mechanic staff prior to sale. One would think the most basic safety inspection would include inspecting the brakes, tires, load test the battery to see if it is bad and ensure the rest of the features on the vehicle work; and not leave someone stranded the day after purchasing the vehicle. Additionally, the sales manager was great and I was able to negotiate a deal with him, however, after negotiating that deal and agreeing on price, the rest of the process took forever. The salesman basically deserted me and did nothing to attempt to expedite the process, when he even told me they had only sold three cars prior to my purchase that day and were not that busy. The finance person was fantastic to work with as well and was happy and satisfied with him, however very unsatisfied in how most of the rest of the process went; and most definitely will not be recommending Huntley to anyone I know and I will not be a returning customer. I looked at a vehicle with the salesman and after finding out that it had other significantly in depth mechanical issues I passed on purchasing that one and the salesman seemed irritated with me on having to see a few vehicles before settling on the one that I purchased. Buyer beware, the dealer claims to get most of their vehicles in from auction and charges you as a buyer an almost $3,000 trucking and delivery fee for getting vehicles in and adds that on top of their other standard dealer fees, so be cognizant of that. In addition to that, the dealer claims to have had their service techs inspect the vehicles prior to sale, but the two other vehicles I looked at had almost bald tires as well as the brake rotors were grooved, indicative of needing brakes replaced. Additionally the dealer only works with one bank and I was informed they would not work with outsider financing, and the bank the dealer is associated with has a significantly higher interest rate on the auto loan, to the point of it being double that of what my personal bank would provide the loan for. Overall, I was extremely dissatisfied with the process and definitely will not be recommending this dealer to anyone I know, it was the worst auto purchasing process I have been a part of yet, and I have been a part of quite a few vehicle purchases. read more

Flew in from out of state to purchase a vehicle from them. The price was listed online and I called in and asked if there were any other fees or if that was the price. They told me there were normal dealer doc and registration fees. When I got there they added over $10k in fees that some could be removed but about $4k could not. They wouldn't negotiate over the phone it had to be in person. Then when I got there they wouldn't negotiate on the listed price only the added fees. It was a waste of my day and now headed home without a truck. Would not recommend as they will just make up fees to try and make more money. I have bought a lot of cars and this was one of the worst experiences. read more

Worse car dealership experience of my life! 1st of all the internet lady told me they pay more than blue book for extras, that didnt happen. The salesman Joon, who was the most unpersonable sales guy ever, admitted that she does that to get people in the door. 2nd the truck i came to see had scratches and dents that were not shown on the internet. 3rd they didnt even look at my trade in and gave me a price that was about 40% what the vehicle is worth. The most unwelcoming and unfriendly staff I've ran in to. Oh and i also drove 600 miles round trip. read more