I have reached out to Huntley Ford numerous times--no less than 10 conversations--with their call center and sales team regarding the purchase of a 2024 BMW. I live approximately seven hours from the dealership, yet their only response seems to be, "What time can you stop by and see the vehicle?" When I ask for the total price including all dealer fees, I receive the same scripted response every time: "It's the cost of the vehicle including all standard and applicable fees." I've repeatedly asked for a breakdown of those fees or even a simple emailed quote with the total cost so we can agree on a price before I make the long trip--but it's like speaking a foreign language. My last interaction was with Kelly, who could not deviate from the script regardless of what I asked--even for a simple yes or no answer. It's astonishing that a major dealership can operate with such a complete lack of customer service. Ford should be embarrassed to have their name associated with this store. I strongly recommend that anyone considering doing business with Huntley Ford stay far away. read more

Please don't award shady dealers with your business, steer clear of Huntley Ford. They refuse to provide an OTD number upfront, and won't disclose their fees - which even their good reviews say are outrageous. Tried 3 times to work with them over the phone, they are the one and only dealer I've spoken with who refuse to work a deal remotely - That won't work for someone like me who would have to travel in. Policies like that can mean only one thing... run. read more

My husband and I were prepared to purchase a vehicle from this dealership. We made an offer of the published online price. The dealership countered with an offer that added $1995 delivery fee and $995 for VIN number etching. The delivery fee was already included in the MSRP. They were trying to hide these numbers in the fees. We were told that they purposely publish lower online prices to get people in the door, because the dealership is in a more remote area. We found the dealership to be deceitful and sleazy. We walked away. read more

Repair inspection fees are outrageous and actual repair quotes are even worse. Do yourself a favor and take to a local shop, be smarter than me. They break commitments and are the reason why car dealerships are viewed as slimy. Purchased a car there (bad experience) took for repair (worse experience). read more

Jaelyn was a great sales person to work with! We were looking for a Ford Escape PHEV and found a good price here, so we made the drive out to Huntley Ford. Jaelyn's method of just letting us spend time with the car, both with and without him present, to make sure it was right for us, really helped seal the deal. He was also flexible about letting us get the car inspected by an independing mechanic, who verified it was in great shape. And he's been responsive to our questions since we took the car home. This is a great approach, more people should ask for him! I feel like we lucked out in terms of salespeople. There's a lot of reviews here that say that this dealership adds extras, and that's absolutely true, but that's the case everywhere. Cars are not the price they're advertised anymore and every dealership is running a bait and switch/upsell operation. Anyone who does a little research on what costs are reasonable and what costs to decline should be able to navigate these conversations just fine: stay firm and stick to your budget. Also, their financing (with no prepay penalties) is a way better rate than what we got for a pre-approval, and our pre-approval offer was competitive. All in all, don't assume the negative reviews are gospel. You can have a good experience: we did! read more

I went yesterday to look at a used truck. They wanted to add 8k in fees and bs. like Im going to pay $3200 on transportation delivery fee on a used truck. oh, they wanted to automatically add "paint protection and under carriage coating for $6000 on a used truck Also, advertised price is if you use them for financing, if you want to pay cash, you have to pay 6% more !!!!!!! I ran from this these scam artists!!! read more

Huntley Ford - False price - Car Dealers Near Me - Huntley, Illinois

I went to the dealership this weekend to look at a Ford Bronco. I was so excited to finally check it out in person. Igor assisted me through the entire process. He was friendly and informative. He made the process as painless as possible. As did Derek in finance. I love my new car! And definitely recommend Huntley Ford :) read more

Huntley Ford - 2024 Ford Bronco - Car Dealers Near Me - Huntley, Illinois

My bestfriend purchased his vehicle here and upon our last inspection before finishing up the paperwork, we realized 1 of the wheels was extremely dented. They wrote it in the contract that they would replace it free of charge. I've called 3 times to get this scheduled and no one ever has an update or calls me back after saying they'll look into. We even communicated that his car shakes whenever he drives on the freeway and we're pretty sure it's related to the wheel being so bent. Still nothing. Don't buy your vehicle here, they do not care about you or follow through on their word! read more

They have had my car for 7 days for a recall and not one phone call as to why it is taking soooo long. I was told perhaps 3 at the most. read more

We drove 500 miles to see a car because the dealership refused to discuss any numbers over the phone. When we arrived and test drove the car, we discovered the driver's seat was broken and couldn't be adjusted. They told us they wouldn't fix it--which is absolutely ridiculous, especially considering we had a 500-mile drive back home. They also insisted that the price was non-negotiable. Then they evaluated our trade-in and grossly undervalued it. We had already received quotes from three different places that were $3,000-$4,000 higher. Their solution? They told us to sell our car to another dealership and then come back to do an online deal--something they refused to do before we drove all that way. If that was possible, why couldn't they just discuss numbers online in the first place? The salespeople were dishonest. When we first arrived, we were told the car had just been traded in by a man who was upgrading to a newer model. Later, two salesmen were overheard saying the car was owned by an elderly woman who had kept it in her garage. Why lie about that? We were also told they probably couldn't finance the car unless we put $1,500 down. Why wasn't this disclosed ahead of time? We declined the deal, and then they called us the next day claiming they were willing to work out something better. We returned, only to find out that was another lie--they would only take $600 off the price. That's it. This dealership completely wasted our time. I would not recommend them to anyone. Our salesperson showed no compassion for the fact that we drove so far. He was cold, emotionless, and clearly didn't care about helping us read more

20 Months with Huntley Ford: READ BEFORE YOU BUY!! If you only read one review, I really hope this is it. I've spent nearly two years living with the consequences of buying from Huntley Ford, and here's what I learned. I purchased my vehicle from Huntley Ford at the beginning of 2024. At the time, the buying experience, while a bit lengthy, felt generally pleasant. In retrospect, I realize I was being worked over the entire time. In the spirit of fairness, I must report that the vehicle itself has been reliable and enjoyable over the past 20 months. The Numbers Don't Add Up Advertised price: $37,777. Final bill: $55,000. That included a $5,000 "certification" fee never disclosed upfront and a $5,000 warranty that covered less than the manufacturer's included warranty. Oversight vs. Responsibility Yes, I rushed and missed details--that's on me. But a reputable dealership shouldn't require customers to be on guard at every step. The Refund Runaround Two months later, I tried to cancel the warranty. My salesman, Simon, promised to handle it and never did. In April 2024, I emailed the GM, Mr. Kittaneh, three times. No response. In March 2025, I finally reached Frank Flewelling. He sent a form, I returned it, then: silence. Six phone calls, three emails, nothing. Ratings vs. Reality Google shows 5,600 reviews and a 4.1-star average. Yet elsewhere: * Yelp: 1.5/5 stars * BBB: 2.5/5 stars (with an A+ rating somehow) * CarGurus: 2.5/5 stars The contrast says it all. Conclusion Huntley Ford is profit-driven, not customer-driven. They sometimes respond to negative reviews with apologies, but I've confirmed it's for optics only--no one gets a call back. I spoke with seven reviewers who got those replies; none ever heard back. Three even tried contacting Huntley directly, and still nothing. If you want a dealership that values you as a customer even after they have your money, I can say with 100% confidence, Huntley Ford is not that place. read more

They tried to scam us, added almost $10,000 in added fees so a $33,000 vehicle ended up being about $43,000 after tax title and license after we rejected all the add ons they normally try to sell you and then told us we couldn't put down $20,000 and we had to put down $10,000 for fraud reasons read more

NO stars. Wanted to see the cars on a Sunday and was unable to due to it being gated closed with threat of police presence if entered. I will not buy from them, nor will I recommend anyone I talk to buy from them. Extremely POOR business. read more

I am trying to buy a used car from these guys. They refused to give the Out the door pricing (ODP). I went in (knowing they will try presessure tactics), they added all kinds of crap to price. VIN tracking $1000, Dealer transfer fee $3500, Taxes $5300 on 44k car etc. They came up with $63K pricing on 44K used car. These guys are outrageous fraudsters. Don' go withe if they refuse provide ODP price.h read more

I was at this location all of 2 minutes. Complete scam artist here. The prices listed online are specifically for their financing. I was met with a firm we dont allow outside financing here lol. Complete joke, if you have your own PRE-APPROVAL THEY DONT WANT YOUR BUSINESS. DONT WASTE THE TRIP. read more

This place is crap! Read the reviews..please! There is a reason this dealership is trash. Their sales team are like robots. It's complete fake and they have zero basic customer skills. You call them and all they say is, "what time can you come in" and other jargon like that. If corporate reads these reviews, please fire the sales manager and the leadership team in sales. Your place is trash read more

Stop luring people in with these supposedly low prices and creating a price that's 10k over the asking price. Be transparent in your advertising and let people know that you have many add ons like market adjustment, prep. Fee, and whatever else you have come up with. There's nothing wrong with making profit, but you need to be transparent, and let consumers know the truth about what they are going to get into . But I guess you wouldn't get people in if you told them the truth.. these days, honesty and integrity have gone out the window. Not many positive reviews, but I guess you don't care. About reputation. Maybe that's why you don't post any of your salesman on the website . read more

Terrible service hard hard sales. Be careful with pricing too lots of add ons. Never had such a bad car buying experience.

Absolute garbage experience. They have an idiot taking calls, I explained that I would be an out of town buyer and wanted to understand their fees. After multiple attempts on talking with a sensible person, this rude illiterate person was of no use. Couldn't transfer my call to a real salesperson or manager that may know at least a tad bit more than the shady person taking calls who didn't know his head from his behind!! So I looked up their reviews, and it says it all. It wasn't just me. Bottom line STAY AWAY. Oh yeah, one more thing, This explains why cars sit on their lots for many months unsold read more

Went there to look at a vehicle to purchase. The sales representative had no clue what he was talking about when it came to my trade-in I even offered to show him other offers from other dealerships that knew what my car was worth don't waste your time here I drove from far away was told one thing and wasn't true read more

worst dealership I have ever dealt with they are dishonest and deceptive. I did buy a used car there and the rear tire was flat by the time I got home. I asked them to come to my house to fix it because the tire would not hold air. they gave me two different days to come and they didn't show up either time. I removed the tire and took it to discount tire where they would not fix it because they said the tire was dangerous and should not be on the road. I finally got a good person in the service department who got me a new tire. the whole episode took two weeks. This tire was not on a cheap car. I will never buy a car from Huntley Ford again. read more

Do not waste your time or gas. We said we'd buy the car then & there, they would not sell us the car because we were paying cash. This is not a CAR dealership, these are strictly FINANCE bros. read more

Very fast and courteous service. Communication from the service department was great. Thank you Galen.

This dealership does not even deserve one star. Very unethical business, high pressure sales guys with greasy hair wearing suits, and their processing fee on a 4 year old used vehicle is $5K! Stay far far away unless you want to get screwed over. read more

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RUN! DO NOT Buy a vehicle from this dealership... from the moment we arrived at this facility (Huntley Ford) It was a horrible experience. They advertise one price but when you get there if you're not financing your vehicle and want to pay cash the price goes up way up! Like 2500 more! The Salesman actually said we as a dealer get a bigger kick back from the banks!!! If you pay cash we lose money! Scam after scam! As we're sitting there we hear other people complaining about the same thing! Also they tried scamming us on another $2,000.00 on taxes being charged. When we confronted him he said oh the manager put the wrong county ... terrible experience read more

After reading a few reviews, I was scared to set appointment to come an look for a vehicle that was advertised on CarGurus at a great price, I drove by and decided to come in the dealership, i wont lie there were a bunch of sales rep, standing on the corner, I wanted to leave, but suddenly i looked at the lot I saw a guy that was looking at we with a friendly smile. I felt that he knew that i wanted to leave, so he wave at me, so i decided to approach him, he introduce himself with friendly handshake as Orlando and ask him if he could help look for vehicle that I saw on CarGurus. A few minutes I was already feeling that he was the guy that I wanted to deal with after a few hours I was already buying the car with no pressure, I commented to him that i had a family member that was already looking to buy a car, so he said that he will be happy to take care of her, and mention to me that he she purchase from him, i would get a referral check, that was nice. read more

We worked with Igor and walked away with a car and a fair price. I would work with him again if the opportunity is there. Very kind and straight forward. read more

Horrible experience! Started off fine until we started talking numbers. It went from a $15000 vehicle to a $28000 vehicle with all their hidden fees. The worst dealership I've ever dealt with. I would not recommend them to my worst enemy. RUN AWAY!! read more

if I could give zero stars I would. was told vehicle was available, drove there, it was not. speculating that they didn't want to sell the car at advertised price as there was a discrepancy between sites they list on. tried to tell me it was an update error. allegedly it sold earlier that day and the person I talked to on the phone was just trying to get us in the door. they also will not work with you on anything. sales guy was talking about another conversation he had earlier that day with a customer saying he was going to fight him down the block. but not "fight" with fists. was very odd. kinda scary. read more

Would not recommend buying from this dealership. The bait and switch tactics are very strong. I came in for a car listed online, and they added almost 10k in dealer fees. I asked to purchase the car for the listed price plus taxes, title, and doc fees, and they would not come close. To top off the experience, they offered me 8k less than Carvana on my trade in. The only explanation I got was "come on bro it's a BMW." read more

bought a ford expedition max for our family and couldn't have been happier with the experience! highly recommend Igor to work with on your purchase! read more

OF ALL THE EXTRA FEES , BAIT SWITCH AND CALL CENTER LIES. This place was a complete joke from start to finish. I spoke with a girl named Jasmine a few times about a used black 2023 F150 Raptor. I told her I was driving from far away and if she could look it over for me to make sure it was in good condition. She told me she walked by it that morning and that it looked as close to new as possible. I drove out to the dealership to buy this peach. When they pulled it up, I thought it was a joke. This truck looked like it just got done running the Baja 500 and won it. There we scratches all around the entire car, mud caked on all the wheels and all over the inside and so much rust under the vehicle that it looked like it had been sitting in floodwaters for days. It was obvious Jasmine never even got out of her seat to look at this P.O.S. Of course, this was their opportunity to bait and switch me to a "nicer" one. We did land on one that we liked, so OK, let's see what we can do on it. I was in the car business for close to 20 years. We would sometimes have some small extra fees, but this one took the trophy . Package A and certification $5,493 Tariff adjustment (again, a used car) $2,500 Service/ Transportation $1,795 (I have a picture of all these insane fees, but for some reason Google reviews won't let me upload them) On top of that, they hit me at $26,000 on my trade, which is well worth $30,000 all day long on a wholesale trade. I even told them I had a buy figure from another dealer for that. And don't be fooled by their B.S. market value and discount. Yes, this truck was priced fairly, but there is not a chance the market value was anywhere near what they said. Then add all the horse shit fees on top, and you are well over the market price. It was a waste of time from start to finish. If anyone of any importance there is reading this, go take a look at the 2023 black F150 Raptor and you tell me if this truck should ever be shown to a customer in this condition. If I were the G.M. of this place, I would be firing my used car manager for even showing something so disgusting. Stay away from this place unless you have nothing better to do or love to waste your time and money. read more

Huntley Ford - BEWARE OF ALL THE EXTRA FEES AND THIS WAS A USED CAR - Car Dealers Near Me - Huntley, Illinois

Was a great place to shop for an suv. The selection is what made it fun. Craig and the management where a great to work with.

Huntley Ford can open more customer parking for both car searching and quick Lane. Rather than letting the customer park way in the back and walking to the showroom have one there a couple times to view cars and for a quick lane service and everything is blocked with your cars. read more

BUYER BEWARE!!! Be aware this dealer won't give you the "out the door" price until you show up in person. I had a car inspected and was ready to buy the car and wire the money and they won't sell me the car or give me a biil of sale to review. They will present me "the full breakdown in person with taxes fees" when I show up from out of state. As you can see others got tricked with this scam and sometimes the car wasn't available and other reported a price change or whatever else scam this is. Hard to believe a car salesman won't sell me a car but welcome to Huntly Ford!!! read more

Called them about a car they had online. Ask where they negotiable on price. The person on the phone said we like to have you come on down so we can see what we can do for you. I told them that i was out of state but if we can agree on a number i would put a deposit and fly there. He told me great let me set up an appointment for you to come in. Which i replied but we haven't agree on a number. He's like i understand but flying her to talk to us would be best when do you want to fly in. I then told him it's pretty ridiculous for you to ask me to fly in to get a price on a car isn't it? what if you tell me it's full price or more? He then tells me i understand let me see if i can contact a manager. He puts me on hold then 1 minute later comes back in the line and says no managers are avaliable to help but he would be willing to set up an appointment for me to fly i . I then told him no thanks. at first i was skeptical of the yelp rating but i truly understand why they are at the 1 star rating they are at! read more

Altho I told them on the phone that I would not be purchasing a vehicle from them due to their horrendous reviews and price switching, they proceeded to call me every day for over a week with a different salesperson, hounding me. I would never consider buying anything here. read more

They washed my car at sale but when I got home had no car mats. Text sales Rep, no response when asked about missing car mats. Took more than 4 hours to close deal, would not budge on removal of made-up doc fee which is pure profit. They said car was shipped from California and wanted to charge 3k for shipping fee, still got charged something for shipping fee when all these fees are cost of doing business, but they want to push it on to the customer. Thought extra key was in the car and it was not, it was late and didn't realize until I got home. They did not disclose they only had one key at sale, who sells a car with one key? Still bought the car and took some hit on extra made-up doc fees and shipping fee. Will not be back to this dealer and do not recommend, look elsewhere for honesty. Wish I would have read the reviews before buying this car. read more

Craig, at Huntley Ford, was BY FAR the best sales person I have ever worked with. I had been looking for a truck for a few months now, and many potential buyers can resonate with the feeling of being on the edge of that massive commitment but not yet 100% sure. Craig truly helped me, didn't push or steer me in any way. He took a lot of time out of his day to bring me trucks with different motor/option configurations, encouraged me to test drive the multiple trucks and worked with me to pick my perfect F150. I do not understand the negative rating on this dealership. Candidly, I cannot speak for other sales men, or women, but I can guarantee you that if you are looking to buy a vehicle, or on the fence about it, you will find a friend and helpful resource in Craig. Thank you Craig for your help, truly appreciate all you did for me and the family. read more

Went in willing to pay sticker price for a used car for my teen son. Was very clear on price point never once were the massive amounts of fees they add mentioned. Get to the bottom line and they add almost $6000 worth of service, parts and accessory fees to the sticker price which doesn't even include tax and title. Very shady and dishonest practice. Do not recommend. read more