The Etnies outlet had a decent selection of clothes. I noticed a lot of really cute buy one get one…read morefree tees, and a great selection of hoodies. I was pretty happy about the buy one get one free deal on the men, women's, and children's shoes too. My daughter didn't find anything that she wanted here, but we will definitely be back to see what kind of goodies they have in stock next time!

I will only buy shoes here. I don't skate but these shoes…read moreare very comfortable.....and they last a long time.......and the shoes are very W...I...D....E. Which is important when you have wide feet. This store ALWAYS has a promo going on. It's usually buy one pair of shoes get the 2nd pair free. And they will usually ring you up for the cheaper pair anyway. So you can get 2 GREAT pairs of shoes for like 35 bucks each. They always come with extra laces and you can use the shoeboxes to put photos in or whatever it is you might collect. If you want some good shoes that are COMFORTABLE this is the place to go. And wide feet folks that cant squeeze into Nikes, Reeboks, or Adidas........welcome to your oasis.

They provide MUCH better service than Vans. Different products, yet cheaper, more efficient,…read moreemployees were helpful, and they have friendly attitudes. I will be shopping more here

Esteban and Siron were helpful and polite. First time here they made sure I got the right jacket…read morethat fit me. I already had a good vibe when I talked to them. Thanks y'all

I had a mixed experience at this store…read more The salesperson was helpful in assisting me in finding a good pair of shoes and providing recommendations, and I appreciated that part of the service. However, I felt there was a lack of transparency during the purchase process. There was no visible price tag on the shoes or the box, and the final price of $247 was not verbally disclosed to me before my card was charged. The payment terminal also did not clearly show the total before the transaction was completed. After reviewing the receipt once I got home, I realized the amount and immediately felt uncomfortable with the purchase. When I returned to the store, I was told they only offer store credit rather than refunds, which had not been communicated to me at the time of purchase. Overall, helpful service, but I would have appreciated clearer pricing and return policy disclosure upfront.

I felt compelled to write this review because my experience may help other customers, and because I…read morewant to explain something important about Mary. First of all, although I probably will not return to this store, I truly love Mary. Everything she does and says comes from her desire to give customers the best shoe possible. For me, intention matters -- a great deal. I am not a spring chicken, and I've bought hundreds of shoes over my lifetime, in many places around the world. I have never encountered anyone with Mary's level of expertise in shoe fitting. She doesn't just understand what kind of shoes your feet need -- she deeply knows her (excellent) merchandise: who makes the shoes, why they're designed the way they are, and how they address specific foot issues. Like ChatGPT, Mary has an answer for everything and not just shoes. Mary worked with me for over an hour and eventually found the only pair that could fit my feet reasonably comfortably, after I had searched unsuccessfully both in stores and online. However, I didn't actually like the shoes -- something I didn't dare say at the time. When I mentioned that the backs slipped slightly as I walked, Mary told me it was "all in your mind." In the end, I bought the shoes and asked her to order them in black. A few days later, Mary called to tell me they were not available in black -- which, honestly, was a relief. It is not Mary's fault that I didn't want to hurt her feelings, that I wasn't more assertive, or that I felt intimidated speaking up. Mary is an amazing woman, deeply knowledgeable, and completely devoted to her customers. I truly love Mary -- even though this experience means I likely won't return to the store.

I drive past Gilroy once every few months on the way to Monterey, and often stop at the Outlet…read moreStores there. The Gilroy Outlet is where I shop for 3 things on a regular basis. Now YOU may go to the Nike store, or the Coach outlet, or Kenneth Cole, or maybe Mikasa. But I go here for 1)Underwear, 2) socks, and 3) shoes. Did you know there are 2 different Bass outlet stores in this mall? Yup! There is one in the cluster of stores with Starbuck's and Coach. This has only shoes and socks. There is another one a little north, in another cluster of stores on the other side of Leavesly road. It has shoes and sockse, but also some other items, like suitcases, backpacks, etc. Depending on the item and the sales, you can often get 30% to 70% off the prices. So something that retails for $70 you might get for $30, often. They have a bass frequent shopper card, too, for more discount. Good values!

I have been here twice now, and both times have gotten very nice shoes at a huge discount. First…read moretime I got a $90 pair of shoes for about $40; last time I got two discounts on a $110 pair and left the store spending $27. The multiple discounts are a little confusing, but their pricing charts make it doable. The selection is almost all business and business casual (ie. no tennies), but MUCH better shoes than many stores, and for prices you would find at Payless or Target. I love it! Oh, and by the way, the shoes are very comfortable, so much so that my older go-to pairs of shoes have now been neglected.

Great customer service, fun selection! SO many different styles for my wonky feet! I love…read moreeverything about this store!

Whew! Tiny shoe store! Packed with shoes and people! Not wheelchair accessible…read more We got out of there really quickly. The other yelpers are right-too packed and too small of a place to shop. The shoes aren't really my style anyways. But to be fair I saw some cute socks. They had two bench inside but it was too crowded that all I wanted was to be out of there. Glanced at some shoes and they're overpriced and they look uncomfortable. The guy that welcomed us was very friendly though and I guess roughly would've been a good help if I tried on some shoes-I guess I'll never know.

Great service by staff members! Great sneaker selection. No shortage of staff members ready to…read morehelp. Came here to get some new sneakers. There was a variety of sneakers, styles and colors. The store was quiet and not crowded. They are doing a great job on social distancing, sanitizing and enforcing the face mask policy. I was able to buy a pair of Nikes, in and out of the store under 20 minutes without any problems. Thank you! I would recommend this place to anyone looking for new sneakers.

Great experience. Jesus, our salesperson helped a lot and was very nice even though he said it was…read morehis first day at the store. I came out with the best shoes I had ever had in a long while.

Update #2: She She Boutique worked with their vendor, gorjana, to replace my chain. It took about…read moretwo weeks. Emilia, the general manager, emailed me when it arrived and said I could pick it up or they could ship it to me. I picked it up today and it looks gorgeous. I'm very happy with it. I also purchased a small jewelry box and some caramels when I was there today. I'll definitely be back to shop there some more. Update #1: I emailed customer service about the flawed chain, as the owner suggested, and they replied the same day. They offered to send me a label to ship it back or I could drop it off at the store. I chose to drop it off at the store today and the staff member I dealt with was very helpful and nice. They are going to contact the vendor for a replacement or repair and get back to me. Will update again when that happens. Original review: I was looking online for a 23" gold-plated chain necklace and found one at She She Boutique in Los Gatos. I was happy to see I could order the chain from their website and have it shipped to me, avoiding having to drive there. Easily placed my order online. It arrived three days later in cute pink packaging. Right away I noticed the chain had a flaw. It looked like several links were bunched up in one place and wouldn't straighten out. It was disappointing because the 23" length is hard to find, plus it was kind of pricey for costume jewelry. The She She website isn't showing any more of this particular chain, so I'm not sure I will be able to exchange it. I guess I'll stop by the boutique and see what happens. Maybe they can fix it.

We cannot go to Los Gatos without stopping to see the new items at She She. Who doesn't want to go…read morehome with one of their newest items in the cute little pink bag? The sales clerks are always so helpful in guiding you to what's new in the store and their fantastic sales. Today they had a huge selection of Christmas items they were trying to move out the door with slashed sales prices. They have such a great selection of shoes, sweaters and handbags. I love they carry some of the designer brands in handbags and shoes. They have a nice selection of sizes and styles. It's a great place to grab a few wardrobe refresh items as they always have the current looks and style suggestions. I always leave happy and well taken care of by their associates. It's an excellent boutique in Los Gatos!

Amazing store, amazing selection and the owner, Amy is super kind and helpful! I highly recommendread more

I just moved to the area with my family and took a stroll in Capitola Village with my 1 year old…read morebaby girl in a stroller and walked by the cutest shoe shop! I found salt water sandals and the nice and friendly young girl that who worked there mentioned they had a sister store across the street in a bigger selection for toddlers. I walked across and looked thru the window and realized that my stroller wouldn't fit in the store. The owner came out happy to help and literally brought out the sandals in her size for her to try on! I even got a matching pair for myself! She even gave me a discount since I bought two pairs. I'm definitely going to be back and would suggest anyone who's looking to get Some beach wear while in the area to stop by and check her store out. Totally worth it 100%!!